Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while her daughter was driving out of the school parking lot at an undisclosed speed, the vehicle made an abnormal sound and stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the engine block was fractured, and there was coolant intrusion in cylinders #3 and #4. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an undisclosed TSB. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while her daughter was driving out of the school parking lot at an undisclosed speed, the vehicle made an abnormal sound and stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the engine block was fractured, and there was coolant intrusion in cylinders #3 and #4. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an undisclosed TSB. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while her daughter was driving out of the school parking lot at an undisclosed speed, the vehicle made an abnormal sound and stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the engine block was fractured, and there was coolant intrusion in cylinders #3 and #4. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an undisclosed TSB. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Mfg Campaign: 11643440
Recall Date: Feb 18, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the engine block. Dealer says engine needs to be replaced
Corrective Action:
Coolant intrusion into the engine block. Dealer says engine needs to be replaced
Additional Notes:
Coolant intrusion into the engine block. Dealer says engine needs to be replaced
Mfg Campaign: 11643191
Recall Date: Feb 17, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 ford escape we were taking a 4 hour drive car made some strange noise check engine light came on well half way to our destination car began spitting and sputtering we pulled into a car part dealer and began changing things spark plugs air filter car continued to read mis fire we drove home car would not go over 50 black smoke pouring from it making horrible noises got it home went straight to a garage the engine had leaked coolant into had to replace engine total cost 5000 dollars
Corrective Action:
2017 ford escape we were taking a 4 hour drive car made some strange noise check engine light came on well half way to our destination car began spitting and sputtering we pulled into a car part dealer and began changing things spark plugs air filter car continued to read mis fire we drove home car would not go over 50 black smoke pouring from it making horrible noises got it home went straight to a garage the engine had leaked coolant into had to replace engine total cost 5000 dollars
Additional Notes:
2017 ford escape we were taking a 4 hour drive car made some strange noise check engine light came on well half way to our destination car began spitting and sputtering we pulled into a car part dealer and began changing things spark plugs air filter car continued to read mis fire we drove home car would not go over 50 black smoke pouring from it making horrible noises got it home went straight to a garage the engine had leaked coolant into had to replace engine total cost 5000 dollars
Mfg Campaign: 11642952
Recall Date: Feb 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while parked and attempting to start the vehicle, the check engine warning light illuminated. The contact stated that the vehicle hesitated while attempting to depress the accelerator pedal and failed to respond as needed. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 91,271.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while parked and attempting to start the vehicle, the check engine warning light illuminated. The contact stated that the vehicle hesitated while attempting to depress the accelerator pedal and failed to respond as needed. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 91,271.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while parked and attempting to start the vehicle, the check engine warning light illuminated. The contact stated that the vehicle hesitated while attempting to depress the accelerator pedal and failed to respond as needed. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 91,271.
Mfg Campaign: 11642715
Recall Date: Feb 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Mfg Campaign: 11642568
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Mfg Campaign: 11642568
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Mfg Campaign: 11642568
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking from the system into the cylinder causing a check engine light and cylinder misfire.
Corrective Action:
Coolant is leaking from the system into the cylinder causing a check engine light and cylinder misfire.
Additional Notes:
Coolant is leaking from the system into the cylinder causing a check engine light and cylinder misfire.
Mfg Campaign: 11642589
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Escape had the check engine light come on, on Dec 15 2024, and then it went away. It came back on on Jan 7, 2025 and I took the car in to Ford and they told me after doing a pressure test on the coolant, that I need a new engine. The cost is $9800. There was a cylinder 3 misfire and coolant was low. I have the coolant intrusion issue that is a known defect. Ford Corporate is not willing to help I was told. I had a 96 month extended warranty but it ended on 11-29-2024. The car has 93K miles and all service and repairs have been done at the Ford dealership.
Corrective Action:
My 2017 Ford Escape had the check engine light come on, on Dec 15 2024, and then it went away. It came back on on Jan 7, 2025 and I took the car in to Ford and they told me after doing a pressure test on the coolant, that I need a new engine. The cost is $9800. There was a cylinder 3 misfire and coolant was low. I have the coolant intrusion issue that is a known defect. Ford Corporate is not willing to help I was told. I had a 96 month extended warranty but it ended on 11-29-2024. The car has 93K miles and all service and repairs have been done at the Ford dealership.
Additional Notes:
My 2017 Ford Escape had the check engine light come on, on Dec 15 2024, and then it went away. It came back on on Jan 7, 2025 and I took the car in to Ford and they told me after doing a pressure test on the coolant, that I need a new engine. The cost is $9800. There was a cylinder 3 misfire and coolant was low. I have the coolant intrusion issue that is a known defect. Ford Corporate is not willing to help I was told. I had a 96 month extended warranty but it ended on 11-29-2024. The car has 93K miles and all service and repairs have been done at the Ford dealership.
Mfg Campaign: 11642642
Recall Date: Feb 13, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.
Mfg Campaign: 11642236
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent failure. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent failure. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent failure. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.
Mfg Campaign: 11641898
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, and that the engine block was cracked near cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, and that the engine block was cracked near cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, and that the engine block was cracked near cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,000.
Mfg Campaign: 11641977
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant in the cylinder. Additionally, the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,262.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant in the cylinder. Additionally, the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,262.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant in the cylinder. Additionally, the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,262.
Mfg Campaign: 11642021
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Oil in coolant reservoir via engine. Engine replacement.
Corrective Action:
Oil in coolant reservoir via engine. Engine replacement.
Additional Notes:
Oil in coolant reservoir via engine. Engine replacement.
Mfg Campaign: 11641491
Recall Date: Feb 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 69,500 miles, my check engine light came up on and the engine began running rough. I also saw that the coolant reservoir was low. I refilled the coolant and it was immediately low again. This is the same coolant intrusion that is a known issue with the ford ecoboost engine in the Escape.
Corrective Action:
At 69,500 miles, my check engine light came up on and the engine began running rough. I also saw that the coolant reservoir was low. I refilled the coolant and it was immediately low again. This is the same coolant intrusion that is a known issue with the ford ecoboost engine in the Escape.
Additional Notes:
At 69,500 miles, my check engine light came up on and the engine began running rough. I also saw that the coolant reservoir was low. I refilled the coolant and it was immediately low again. This is the same coolant intrusion that is a known issue with the ford ecoboost engine in the Escape.
Mfg Campaign: 11641505
Recall Date: Feb 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's husband owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated and lost motive power while depressing the accelerator pedal. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The transmission was replaced under warranty by the dealer. The contact stated that recently the failure recurred with an abnormal cranking sound coming from the vehicle. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective flywheel and transmission. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,798.
Corrective Action:
The contact's husband owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated and lost motive power while depressing the accelerator pedal. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The transmission was replaced under warranty by the dealer. The contact stated that recently the failure recurred with an abnormal cranking sound coming from the vehicle. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective flywheel and transmission. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,798.
Additional Notes:
The contact's husband owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated and lost motive power while depressing the accelerator pedal. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The transmission was replaced under warranty by the dealer. The contact stated that recently the failure recurred with an abnormal cranking sound coming from the vehicle. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective flywheel and transmission. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,798.
Mfg Campaign: 11641277
Recall Date: Feb 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, the vehicle started to lose power. The contact was able to continue driving and the check engine warning light was later illuminated. The contact stated that upon inspection, the contact discovered that the coolant reservoir was empty. Despite the failure, the contact drove the vehicle to an independent mechanic, and it was discovered that the coolant had leaked into a cylinder, causing the cylinder head gasket to be blown. The vehicle was diagnosed with engine failure and the vehicle was later towed to the residence. The dealer was notified of the failure and acknowledged that the failure was a known issue; however, the vehicle was not included in the recall. The contact was referred to the manufacturer and was provided the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, the vehicle started to lose power. The contact was able to continue driving and the check engine warning light was later illuminated. The contact stated that upon inspection, the contact discovered that the coolant reservoir was empty. Despite the failure, the contact drove the vehicle to an independent mechanic, and it was discovered that the coolant had leaked into a cylinder, causing the cylinder head gasket to be blown. The vehicle was diagnosed with engine failure and the vehicle was later towed to the residence. The dealer was notified of the failure and acknowledged that the failure was a known issue; however, the vehicle was not included in the recall. The contact was referred to the manufacturer and was provided the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, the vehicle started to lose power. The contact was able to continue driving and the check engine warning light was later illuminated. The contact stated that upon inspection, the contact discovered that the coolant reservoir was empty. Despite the failure, the contact drove the vehicle to an independent mechanic, and it was discovered that the coolant had leaked into a cylinder, causing the cylinder head gasket to be blown. The vehicle was diagnosed with engine failure and the vehicle was later towed to the residence. The dealer was notified of the failure and acknowledged that the failure was a known issue; however, the vehicle was not included in the recall. The contact was referred to the manufacturer and was provided the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11641305
Recall Date: Feb 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light started flashing and engine started stuttering. It is available for inspection. Safety was compromised because vehicle would not go above 35-40 mph. Engine has been inspected by the dealership and needs to be replaced. There was no prior warning.
Corrective Action:
Check engine light started flashing and engine started stuttering. It is available for inspection. Safety was compromised because vehicle would not go above 35-40 mph. Engine has been inspected by the dealership and needs to be replaced. There was no prior warning.
Additional Notes:
Check engine light started flashing and engine started stuttering. It is available for inspection. Safety was compromised because vehicle would not go above 35-40 mph. Engine has been inspected by the dealership and needs to be replaced. There was no prior warning.
Mfg Campaign: 11641327
Recall Date: Feb 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Corrective Action:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Additional Notes:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Mfg Campaign: 11641166
Recall Date: Feb 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Corrective Action:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Additional Notes:
Transmission failed at 96,000 miles requiring replacement Cracked/bad cylinder block at 110,000 requiring replacement Ford knows of engine problem (Technical Service Bulletin 22-2322) will not assist with repair Repair invoices available upon request
Mfg Campaign: 11641166
Recall Date: Feb 6, 2025
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