Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was misfiring and hesitating to respond. Additionally, there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinders #2 and #3 were misfiring due to coolant intrusion. The vehicle was then taken to an unknown dealer, where it was not diagnosed; however, the dealer performed a visual inspection of the vehicle and informed the contact that the short block had a factory defect and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was misfiring and hesitating to respond. Additionally, there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinders #2 and #3 were misfiring due to coolant intrusion. The vehicle was then taken to an unknown dealer, where it was not diagnosed; however, the dealer performed a visual inspection of the vehicle and informed the contact that the short block had a factory defect and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was misfiring and hesitating to respond. Additionally, there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinders #2 and #3 were misfiring due to coolant intrusion. The vehicle was then taken to an unknown dealer, where it was not diagnosed; however, the dealer performed a visual inspection of the vehicle and informed the contact that the short block had a factory defect and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
Mfg Campaign: 11647559
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering rack and pinion failure, should not be happening at this low of miles and have read of similar cases with ford's rack and pinion of this style. Pulls hard to other lanes and almost causing accident or crash, extremely unsafe. You can hear it now when car is in park (or moving) and you turn to the right. I have additional video of popping, clunking and grinding noise coming from rack and pinion. I cannot drive safely until this is fixed.
Corrective Action:
Steering rack and pinion failure, should not be happening at this low of miles and have read of similar cases with ford's rack and pinion of this style. Pulls hard to other lanes and almost causing accident or crash, extremely unsafe. You can hear it now when car is in park (or moving) and you turn to the right. I have additional video of popping, clunking and grinding noise coming from rack and pinion. I cannot drive safely until this is fixed.
Additional Notes:
Steering rack and pinion failure, should not be happening at this low of miles and have read of similar cases with ford's rack and pinion of this style. Pulls hard to other lanes and almost causing accident or crash, extremely unsafe. You can hear it now when car is in park (or moving) and you turn to the right. I have additional video of popping, clunking and grinding noise coming from rack and pinion. I cannot drive safely until this is fixed.
Mfg Campaign: 11647524
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Corrective Action:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Additional Notes:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Mfg Campaign: 11647224
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Corrective Action:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Additional Notes:
No warning lights turned on but antifreeze just started spraying out everywhere without warning and car was not overheating or showing any signs of overheating emptying the entire contents of the radiator and the antifreeze reserve.
Mfg Campaign: 11647224
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the cylinders
Corrective Action:
Coolant intrusion into the cylinders
Additional Notes:
Coolant intrusion into the cylinders
Mfg Campaign: 11647098
Recall Date: Mar 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Known issue with 2.0L Ecoboost Ford Escape 2017 motors. Coolant is leaking into cylinder causing misfire, white smoke and rough driving. Also, engine light is on and sometimes flashing when driving is particularly rough. All of this has been checked and diagnosed at a repair shop.
Corrective Action:
Known issue with 2.0L Ecoboost Ford Escape 2017 motors. Coolant is leaking into cylinder causing misfire, white smoke and rough driving. Also, engine light is on and sometimes flashing when driving is particularly rough. All of this has been checked and diagnosed at a repair shop.
Additional Notes:
Known issue with 2.0L Ecoboost Ford Escape 2017 motors. Coolant is leaking into cylinder causing misfire, white smoke and rough driving. Also, engine light is on and sometimes flashing when driving is particularly rough. All of this has been checked and diagnosed at a repair shop.
Mfg Campaign: 11647158
Recall Date: Mar 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle misfires. I have taken this vehicle to my mechanic for the same issue 3 times. Each time it has be diagnosed as cylinder 3 problem. My mechanic did an investigation and found that this particular engine has been identified as a problem motor with coolant leaks into the motor, causing failure in the cylinders. Ford has not issued a recall but is aware this is a major issue. I have to check the coolant constantly and there are not leaks in the coolant system. Mechanic has stated the only way to fix the issue is to replace the engine.
Corrective Action:
Vehicle misfires. I have taken this vehicle to my mechanic for the same issue 3 times. Each time it has be diagnosed as cylinder 3 problem. My mechanic did an investigation and found that this particular engine has been identified as a problem motor with coolant leaks into the motor, causing failure in the cylinders. Ford has not issued a recall but is aware this is a major issue. I have to check the coolant constantly and there are not leaks in the coolant system. Mechanic has stated the only way to fix the issue is to replace the engine.
Additional Notes:
Vehicle misfires. I have taken this vehicle to my mechanic for the same issue 3 times. Each time it has be diagnosed as cylinder 3 problem. My mechanic did an investigation and found that this particular engine has been identified as a problem motor with coolant leaks into the motor, causing failure in the cylinders. Ford has not issued a recall but is aware this is a major issue. I have to check the coolant constantly and there are not leaks in the coolant system. Mechanic has stated the only way to fix the issue is to replace the engine.
Mfg Campaign: 11646992
Recall Date: Mar 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine block suffered coolant intrusion into #2 cylinder. Engine died suddenly. Car was losing coolant at alarming rate for weeks/ months ahead of time.
Corrective Action:
Engine block suffered coolant intrusion into #2 cylinder. Engine died suddenly. Car was losing coolant at alarming rate for weeks/ months ahead of time.
Additional Notes:
Engine block suffered coolant intrusion into #2 cylinder. Engine died suddenly. Car was losing coolant at alarming rate for weeks/ months ahead of time.
Mfg Campaign: 11647037
Recall Date: Mar 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine made an abnormal rattling sound, and the vehicle lost motive power. There was thick white smoke coming from the exhaust pipe. The check engine warning light flashed but had not remained illuminated. Upon inspection, the contact discovered that there was no engine oil in the engine. The contact added engine oil, but the failure persisted, and no leaks were found. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Technical Service Bulletin: 20-2100 (Low Coolant, White Exhaust Smoke And/Or Illuminated MIL). The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under the TSB. The failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine made an abnormal rattling sound, and the vehicle lost motive power. There was thick white smoke coming from the exhaust pipe. The check engine warning light flashed but had not remained illuminated. Upon inspection, the contact discovered that there was no engine oil in the engine. The contact added engine oil, but the failure persisted, and no leaks were found. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Technical Service Bulletin: 20-2100 (Low Coolant, White Exhaust Smoke And/Or Illuminated MIL). The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under the TSB. The failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine made an abnormal rattling sound, and the vehicle lost motive power. There was thick white smoke coming from the exhaust pipe. The check engine warning light flashed but had not remained illuminated. Upon inspection, the contact discovered that there was no engine oil in the engine. The contact added engine oil, but the failure persisted, and no leaks were found. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Technical Service Bulletin: 20-2100 (Low Coolant, White Exhaust Smoke And/Or Illuminated MIL). The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under the TSB. The failure mileage was approximately 105,000.
Mfg Campaign: 11646697
Recall Date: Mar 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The contact was able to drive to the intended destination despite the failure. The vehicle was then driven to a dealer where a diagnostic test was performed. The diagnostic test indicated that there was coolant intrusion into the engine, resulting in engine failure. The vehicle remained unrepaired with the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The contact was able to drive to the intended destination despite the failure. The vehicle was then driven to a dealer where a diagnostic test was performed. The diagnostic test indicated that there was coolant intrusion into the engine, resulting in engine failure. The vehicle remained unrepaired with the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The contact was able to drive to the intended destination despite the failure. The vehicle was then driven to a dealer where a diagnostic test was performed. The diagnostic test indicated that there was coolant intrusion into the engine, resulting in engine failure. The vehicle remained unrepaired with the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11646721
Recall Date: Mar 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Need a new motor at 60,000 miles. Iv never missed an oil change
Corrective Action:
Need a new motor at 60,000 miles. Iv never missed an oil change
Additional Notes:
Need a new motor at 60,000 miles. Iv never missed an oil change
Mfg Campaign: 11646788
Recall Date: Mar 6, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Need a new motor at 60,000 miles. Iv never missed an oil change
Corrective Action:
Need a new motor at 60,000 miles. Iv never missed an oil change
Additional Notes:
Need a new motor at 60,000 miles. Iv never missed an oil change
Mfg Campaign: 11646788
Recall Date: Mar 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed to start the vehicle. The failure had gotten progressively worse over time. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that there were no recalls on the VIN for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed to start the vehicle. The failure had gotten progressively worse over time. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that there were no recalls on the VIN for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed to start the vehicle. The failure had gotten progressively worse over time. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that there were no recalls on the VIN for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Mfg Campaign: 11646460
Recall Date: Mar 5, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is an issue in general. I caught issue early on, but am now out a car. Engine has a known defect by Ford Motor Company that they refuse to recall. They have acknowledged this defect, but only slightly extended the warranty to fix issue. Any cars with this engine design will eventually fail. It is "When" not "If". This defect lead to coolant intrusion into engine's cylinders. If not corrected, car continues to burn more and more antifreeze, which will lead to catastrophic engine failure while driving, potentially in a high speed situation where others cannot react in time to avoid collision, or potentially during a turn where driver would be left in an intersection. Once intrusion begins, the car is basically not drive-able by the owner, but many people, having invested thousands into their new vehicle, cannot afford another $10k repair to fix the issue, nor can they afford a new car. Therefore they will continue to drive it until enough damage is done that the engine fails. Additionally, if this issue is unnoticed by driver or owner, engine could also overheat, leading to catastrophic engine failure or potentially fire within the engine bay.
Corrective Action:
This is an issue in general. I caught issue early on, but am now out a car. Engine has a known defect by Ford Motor Company that they refuse to recall. They have acknowledged this defect, but only slightly extended the warranty to fix issue. Any cars with this engine design will eventually fail. It is "When" not "If". This defect lead to coolant intrusion into engine's cylinders. If not corrected, car continues to burn more and more antifreeze, which will lead to catastrophic engine failure while driving, potentially in a high speed situation where others cannot react in time to avoid collision, or potentially during a turn where driver would be left in an intersection. Once intrusion begins, the car is basically not drive-able by the owner, but many people, having invested thousands into their new vehicle, cannot afford another $10k repair to fix the issue, nor can they afford a new car. Therefore they will continue to drive it until enough damage is done that the engine fails. Additionally, if this issue is unnoticed by driver or owner, engine could also overheat, leading to catastrophic engine failure or potentially fire within the engine bay.
Additional Notes:
This is an issue in general. I caught issue early on, but am now out a car. Engine has a known defect by Ford Motor Company that they refuse to recall. They have acknowledged this defect, but only slightly extended the warranty to fix issue. Any cars with this engine design will eventually fail. It is "When" not "If". This defect lead to coolant intrusion into engine's cylinders. If not corrected, car continues to burn more and more antifreeze, which will lead to catastrophic engine failure while driving, potentially in a high speed situation where others cannot react in time to avoid collision, or potentially during a turn where driver would be left in an intersection. Once intrusion begins, the car is basically not drive-able by the owner, but many people, having invested thousands into their new vehicle, cannot afford another $10k repair to fix the issue, nor can they afford a new car. Therefore they will continue to drive it until enough damage is done that the engine fails. Additionally, if this issue is unnoticed by driver or owner, engine could also overheat, leading to catastrophic engine failure or potentially fire within the engine bay.
Mfg Campaign: 11646591
Recall Date: Mar 5, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at slow speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle failed to restart. The vehicle was towed to the residence, and then to a dealer. The vehicle was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the engine had overheated weeks before the vehicle stalled. The vehicle was towed to an independent mechanic and the water pump was replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at slow speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle failed to restart. The vehicle was towed to the residence, and then to a dealer. The vehicle was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the engine had overheated weeks before the vehicle stalled. The vehicle was towed to an independent mechanic and the water pump was replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at slow speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle failed to restart. The vehicle was towed to the residence, and then to a dealer. The vehicle was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the engine had overheated weeks before the vehicle stalled. The vehicle was towed to an independent mechanic and the water pump was replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,000.
Mfg Campaign: 11646315
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the "Engine Overheating Shut Down" message was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle remained at the residence. A dealer was contacted, and the dealer made the contact aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 86,741.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the "Engine Overheating Shut Down" message was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle remained at the residence. A dealer was contacted, and the dealer made the contact aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 86,741.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the "Engine Overheating Shut Down" message was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle remained at the residence. A dealer was contacted, and the dealer made the contact aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 86,741.
Mfg Campaign: 11645946
Recall Date: Mar 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on (again) on my Escape (less than 80,000 miles). The cause appears to be coolant intrusion which I found can lead to engine failure, engine damage, misfires, corrosion and even potential fires. I understand this is a design flaw that well-known by Ford.
Corrective Action:
My check engine light came on (again) on my Escape (less than 80,000 miles). The cause appears to be coolant intrusion which I found can lead to engine failure, engine damage, misfires, corrosion and even potential fires. I understand this is a design flaw that well-known by Ford.
Additional Notes:
My check engine light came on (again) on my Escape (less than 80,000 miles). The cause appears to be coolant intrusion which I found can lead to engine failure, engine damage, misfires, corrosion and even potential fires. I understand this is a design flaw that well-known by Ford.
Mfg Campaign: 11645701
Recall Date: Mar 1, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Design defect that allows coolant to leak into the cylinders and cause engine failure.
Corrective Action:
Design defect that allows coolant to leak into the cylinders and cause engine failure.
Additional Notes:
Design defect that allows coolant to leak into the cylinders and cause engine failure.
Mfg Campaign: 11645765
Recall Date: Mar 1, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from the engine. The contact stated that while driving 10 MPH, the vehicle hesitated and lost motive power. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The check engine warning light and TPMS warning light were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was approximately 124,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from the engine. The contact stated that while driving 10 MPH, the vehicle hesitated and lost motive power. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The check engine warning light and TPMS warning light were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was approximately 124,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from the engine. The contact stated that while driving 10 MPH, the vehicle hesitated and lost motive power. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The check engine warning light and TPMS warning light were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was approximately 124,000.
Mfg Campaign: 11645515
Recall Date: Feb 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle was quoted a 7400 dollar engine repair for a coolant intrusion issues from a defect in the engine block. The dealership stated that the engine could fail if the engine wasn’t replaced in ample time
Corrective Action:
Vehicle was quoted a 7400 dollar engine repair for a coolant intrusion issues from a defect in the engine block. The dealership stated that the engine could fail if the engine wasn’t replaced in ample time
Additional Notes:
Vehicle was quoted a 7400 dollar engine repair for a coolant intrusion issues from a defect in the engine block. The dealership stated that the engine could fail if the engine wasn’t replaced in ample time
Mfg Campaign: 11645618
Recall Date: Feb 28, 2025
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