Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
FRONT PASSENGER SEATBELT DOES NOT HOLD PERSON BACK WHEN BREAKS ARE FIRMLY PRESSED. PASSENGER CONTINUES TO GO FORWARD AND SEATBELT DOES NOTHING TO HOLD PASSENGER BACK, IF I WERE IN A CRASH MY PASSENGER WOULD GO RIGHT THROUGH THE WINDOW. THE LAP BELT DOES STAY IN PLACE, HOWEVER THE BELT THAT GOES FROM ACROSS THE CHEST TO SHOULDER DOES NOT TIGHTEN TO HOLD MY PASSENGER SECURE.
Corrective Action:
FRONT PASSENGER SEATBELT DOES NOT HOLD PERSON BACK WHEN BREAKS ARE FIRMLY PRESSED. PASSENGER CONTINUES TO GO FORWARD AND SEATBELT DOES NOTHING TO HOLD PASSENGER BACK, IF I WERE IN A CRASH MY PASSENGER WOULD GO RIGHT THROUGH THE WINDOW. THE LAP BELT DOES STAY IN PLACE, HOWEVER THE BELT THAT GOES FROM ACROSS THE CHEST TO SHOULDER DOES NOT TIGHTEN TO HOLD MY PASSENGER SECURE.
Additional Notes:
FRONT PASSENGER SEATBELT DOES NOT HOLD PERSON BACK WHEN BREAKS ARE FIRMLY PRESSED. PASSENGER CONTINUES TO GO FORWARD AND SEATBELT DOES NOTHING TO HOLD PASSENGER BACK, IF I WERE IN A CRASH MY PASSENGER WOULD GO RIGHT THROUGH THE WINDOW. THE LAP BELT DOES STAY IN PLACE, HOWEVER THE BELT THAT GOES FROM ACROSS THE CHEST TO SHOULDER DOES NOT TIGHTEN TO HOLD MY PASSENGER SECURE.
Mfg Campaign: 11360598
Recall Date: Sep 23, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING MY 2017 FORD ESCAPE ON A TOWN STREET AT A RATE OF 35 MPH MY TRANSMISSION BEGAN SLIPPING. A WARNING LIGHT CAME ON STATING ALERT TRANSMISSION FAULT SERVICE NOW. I TOOK IT TO A MECHANIC IMMEDIATELY AND WAS TOLD THAT MY TRANSMISSION HAS FAILED AND I WILL NEED TO HAVE A NEW ONE AT A COST BETWEEN $4000 TO $5000. MY VEHICLE HAS $92,000.00 MILES. FORD IS UNWILLING TO HELP WITH THE COST OF THIS REPAIR. I TALKED WITH A CHRIS AVERY (CAVERY@FORD.COM) HE SAID THERE IS NOT A RECALL ON THEIR TRANSMISSIONS. HOW DOES A THREE YEAR OLD VEHICLE HAVE A TRANSMISSION GO OUT?
Corrective Action:
WHILE DRIVING MY 2017 FORD ESCAPE ON A TOWN STREET AT A RATE OF 35 MPH MY TRANSMISSION BEGAN SLIPPING. A WARNING LIGHT CAME ON STATING ALERT TRANSMISSION FAULT SERVICE NOW. I TOOK IT TO A MECHANIC IMMEDIATELY AND WAS TOLD THAT MY TRANSMISSION HAS FAILED AND I WILL NEED TO HAVE A NEW ONE AT A COST BETWEEN $4000 TO $5000. MY VEHICLE HAS $92,000.00 MILES. FORD IS UNWILLING TO HELP WITH THE COST OF THIS REPAIR. I TALKED WITH A CHRIS AVERY (CAVERY@FORD.COM) HE SAID THERE IS NOT A RECALL ON THEIR TRANSMISSIONS. HOW DOES A THREE YEAR OLD VEHICLE HAVE A TRANSMISSION GO OUT?
Additional Notes:
WHILE DRIVING MY 2017 FORD ESCAPE ON A TOWN STREET AT A RATE OF 35 MPH MY TRANSMISSION BEGAN SLIPPING. A WARNING LIGHT CAME ON STATING ALERT TRANSMISSION FAULT SERVICE NOW. I TOOK IT TO A MECHANIC IMMEDIATELY AND WAS TOLD THAT MY TRANSMISSION HAS FAILED AND I WILL NEED TO HAVE A NEW ONE AT A COST BETWEEN $4000 TO $5000. MY VEHICLE HAS $92,000.00 MILES. FORD IS UNWILLING TO HELP WITH THE COST OF THIS REPAIR. I TALKED WITH A CHRIS AVERY (CAVERY@FORD.COM) HE SAID THERE IS NOT A RECALL ON THEIR TRANSMISSIONS. HOW DOES A THREE YEAR OLD VEHICLE HAVE A TRANSMISSION GO OUT?
Mfg Campaign: 11360509
Recall Date: Sep 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE HAD COOLANT LEAK INTO THE CYLINDERS. HAD TO HAVE NEW SHORT BLOCK INSTALLED. CAR IS STILL IN THE FORD DEALER SERVICE DEPARTMENT. OVERHEATING ISSUES STILL OCCURRING. CAR HAS BEEN AT FORD DEALER FOR 5 WEEKS. CAR IS NOT SAFE TO DRIVE. OVERHEAT WARNING GOES OFF YOU HAVE TO PULL OVER FAST THEN ENGINE IS AT REDUCED POWER. FORD NEEDS TO RECALL THIS 1.5 ENGINE
Corrective Action:
ENGINE HAD COOLANT LEAK INTO THE CYLINDERS. HAD TO HAVE NEW SHORT BLOCK INSTALLED. CAR IS STILL IN THE FORD DEALER SERVICE DEPARTMENT. OVERHEATING ISSUES STILL OCCURRING. CAR HAS BEEN AT FORD DEALER FOR 5 WEEKS. CAR IS NOT SAFE TO DRIVE. OVERHEAT WARNING GOES OFF YOU HAVE TO PULL OVER FAST THEN ENGINE IS AT REDUCED POWER. FORD NEEDS TO RECALL THIS 1.5 ENGINE
Additional Notes:
ENGINE HAD COOLANT LEAK INTO THE CYLINDERS. HAD TO HAVE NEW SHORT BLOCK INSTALLED. CAR IS STILL IN THE FORD DEALER SERVICE DEPARTMENT. OVERHEATING ISSUES STILL OCCURRING. CAR HAS BEEN AT FORD DEALER FOR 5 WEEKS. CAR IS NOT SAFE TO DRIVE. OVERHEAT WARNING GOES OFF YOU HAVE TO PULL OVER FAST THEN ENGINE IS AT REDUCED POWER. FORD NEEDS TO RECALL THIS 1.5 ENGINE
Mfg Campaign: 11360579
Recall Date: Sep 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAD A CHECK ENGINE LIGHT WHILE DRIVING AND ENGINE MISS FIRING. THE CAR IS OUT OF WARRANTY WITH 57K MILES. I TOOK IT TO FLAMMER FORD IN SPRING HILL FL. TO DIAGNOSE THE PROBLEM. I WAS TOLD THAT THERE WAS AN OIL LEAK FROM THE TURBO THAT GOT INTO THE HARNESS. THE REPAIR COST WOULD BE $2,700 AND THE HARNESS WAS ON BACK ORDER AND IT WOULD TAKE ABOUT 1 MONTH TO OBTAIN THE PART AND REPAIR. FOR A SIMPLE $30 PART (THE TURBO SENSOR), THE REPAIR COST IS $2,700.00 AND OUT OF SERVICE FOR 1 MONTH! WHY IS THIS PART BACKORDERED? I BELIEVE THIS IS A COMMON AND KNOWN FAILURE BY FORD. THIS CAR NEEDS TO BE RECALLED AND THE TURBO SENSOR PART REPLACED. I NEED TO BE COMPENSATED FOR THE WHOLE REPAIR BILL DUE TO THE DEFECTIVE PART.
Corrective Action:
I HAD A CHECK ENGINE LIGHT WHILE DRIVING AND ENGINE MISS FIRING. THE CAR IS OUT OF WARRANTY WITH 57K MILES. I TOOK IT TO FLAMMER FORD IN SPRING HILL FL. TO DIAGNOSE THE PROBLEM. I WAS TOLD THAT THERE WAS AN OIL LEAK FROM THE TURBO THAT GOT INTO THE HARNESS. THE REPAIR COST WOULD BE $2,700 AND THE HARNESS WAS ON BACK ORDER AND IT WOULD TAKE ABOUT 1 MONTH TO OBTAIN THE PART AND REPAIR. FOR A SIMPLE $30 PART (THE TURBO SENSOR), THE REPAIR COST IS $2,700.00 AND OUT OF SERVICE FOR 1 MONTH! WHY IS THIS PART BACKORDERED? I BELIEVE THIS IS A COMMON AND KNOWN FAILURE BY FORD. THIS CAR NEEDS TO BE RECALLED AND THE TURBO SENSOR PART REPLACED. I NEED TO BE COMPENSATED FOR THE WHOLE REPAIR BILL DUE TO THE DEFECTIVE PART.
Additional Notes:
I HAD A CHECK ENGINE LIGHT WHILE DRIVING AND ENGINE MISS FIRING. THE CAR IS OUT OF WARRANTY WITH 57K MILES. I TOOK IT TO FLAMMER FORD IN SPRING HILL FL. TO DIAGNOSE THE PROBLEM. I WAS TOLD THAT THERE WAS AN OIL LEAK FROM THE TURBO THAT GOT INTO THE HARNESS. THE REPAIR COST WOULD BE $2,700 AND THE HARNESS WAS ON BACK ORDER AND IT WOULD TAKE ABOUT 1 MONTH TO OBTAIN THE PART AND REPAIR. FOR A SIMPLE $30 PART (THE TURBO SENSOR), THE REPAIR COST IS $2,700.00 AND OUT OF SERVICE FOR 1 MONTH! WHY IS THIS PART BACKORDERED? I BELIEVE THIS IS A COMMON AND KNOWN FAILURE BY FORD. THIS CAR NEEDS TO BE RECALLED AND THE TURBO SENSOR PART REPLACED. I NEED TO BE COMPENSATED FOR THE WHOLE REPAIR BILL DUE TO THE DEFECTIVE PART.
Mfg Campaign: 11360285
Recall Date: Sep 21, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Corrective Action:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Additional Notes:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Mfg Campaign: 11360318
Recall Date: Sep 21, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Corrective Action:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Additional Notes:
MY CAR BEGAN LOSING POWER , COOLANT LEVEL DROPPING. NO COOLANT ON GROUND THOUGH. CAR DID NOT OVERHEAT. HOWEVER I COULD SMELL THE BURNING ANTIFREEZE WHILE PARKED, IDLING AND WHILE DRIVING . FORD DEALERSHIP ORIGINALLY TOLD ME THEY THOUGHT COOLANT WAS LEAKING INTO ENGINE. THEN HAD ANOTHER TECHNICIAN TELL ME IT'S JUST A WATER PUMP LEAK. I CONTACTED LAWYER . AS SHOULD YOU. WE NEED TO START CLASS ACTION LAW SUIT. THE PROBLEM IS COOLANT GETTING INTO ENGINE AND ALL THROUGH OIL. CONTACT BAD PRODUCTS LAW PLEASE ! I AM HOPING FORD WILL DO THE RIGHT THING HERE AND NOT BAND AID REPAIR MY CAR. HOPEFULLY NO ONE HAS TO BE INJURED OR DIE BEFORE THEY RECALL THIS ISSUE .
Mfg Campaign: 11360318
Recall Date: Sep 21, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING TO WORK ON FREEWAY AND MY SUV STARTED MISFIRING AND THE ENGINE LIGHT STARTED BLINKING THEN STAYED ON HAD CODE ENGINE MISFIRE DISCOVERED THERE WAS OIL IN THE SPARK PLUG WELL ON ALL FOUR CYLINDERS
Corrective Action:
I WAS DRIVING TO WORK ON FREEWAY AND MY SUV STARTED MISFIRING AND THE ENGINE LIGHT STARTED BLINKING THEN STAYED ON HAD CODE ENGINE MISFIRE DISCOVERED THERE WAS OIL IN THE SPARK PLUG WELL ON ALL FOUR CYLINDERS
Additional Notes:
I WAS DRIVING TO WORK ON FREEWAY AND MY SUV STARTED MISFIRING AND THE ENGINE LIGHT STARTED BLINKING THEN STAYED ON HAD CODE ENGINE MISFIRE DISCOVERED THERE WAS OIL IN THE SPARK PLUG WELL ON ALL FOUR CYLINDERS
Mfg Campaign: 11354523
Recall Date: Sep 12, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE CAR STALLS ON AN OCCASIONAL BASES AT A TRAFFIC LIGHT AFTER SITTING AT THE LIGHT FOR A BIT. TAKING THE FOOT OFF THE BRAKE DOES NOT START THE CAR UP. I PURCHASED A MACHINE TO DETECT CODES AND NOTHING CAME UP.
Corrective Action:
THE CAR STALLS ON AN OCCASIONAL BASES AT A TRAFFIC LIGHT AFTER SITTING AT THE LIGHT FOR A BIT. TAKING THE FOOT OFF THE BRAKE DOES NOT START THE CAR UP. I PURCHASED A MACHINE TO DETECT CODES AND NOTHING CAME UP.
Additional Notes:
THE CAR STALLS ON AN OCCASIONAL BASES AT A TRAFFIC LIGHT AFTER SITTING AT THE LIGHT FOR A BIT. TAKING THE FOOT OFF THE BRAKE DOES NOT START THE CAR UP. I PURCHASED A MACHINE TO DETECT CODES AND NOTHING CAME UP.
Mfg Campaign: 11354487
Recall Date: Sep 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A FORD ESCAPE IN DECEMBER OF 2017. IN JUNE OF 2018 I BROUGHT IT IN TO A FORD DEALER DUE TO THE CAR PULLING FORWARD WHEN IT SHIFTED IT WAS 23,475 MILEAGE. THE DEALERSHIPS MECHANIC TESTED IT FOR TRANSMISSION CODES AND CAME UP WITH P0300. HE TEST DROVE AND CHECKED FLUID LEVEL AND SAID IT WAS OK. MARCH 2019 AT 39,473 MILEAGE I TOOK IT TO THE DEALERSHIP BECAUSE IT WOULD JUMP WHEN I SHIFT INTO REVERSE. THEY DID AN TRANSMISSION DIAGNOSIS AND STATED NO CODES APPEARED. THEY DID A IDS SCAN TOOL TO WATCH SOME TYPE OF DATA AND FOUND A LINE PRESSURE HIGHER THAN NORMAL DURING ENGAGEMENT, THEY RESET IT. CLEARED TRANSMISSION ADAPTIVE TABLES. AUGUST 2020 TOOK IT BACK TO DEALERSHIP AT 80,462 MILEAGE BECAUSE IT WOULD LUNGE FORWARD AT A STOPPING POSITION AT ACCELERATION. THE DEALERSHIP MECHANIC PERFORMED A ATD AUTOMATIC TRANSMISSION DIAGNOSIS, FOUND NO CODES STORED, HOWEVER, FOUND THE TRANSMISSION FLUID VERY BLACK AND BURNT. THEY FOUND WHEN TEST DRIVING HARSH UP AND DOWN SHIFT. THEY TOLD ME THEY HAD TO OVERHAUL THE TRANSMISSION TO FIND THE PROBLEM. THEY QUOTED ME $ 2000-5000 PRICE. I DID NOT HAVE IT. IT HAS BEEN THREE WEEKS AND I AM CONCERNED IF MY TRANSMISSION FLUID WAS BLACK AND BURNT WHY DID THEY NOT CHANGE IT? THEY ONLY CHARGED ME FOR THE TRANSMISSION DIAGNOSIS.
Corrective Action:
I PURCHASED A FORD ESCAPE IN DECEMBER OF 2017. IN JUNE OF 2018 I BROUGHT IT IN TO A FORD DEALER DUE TO THE CAR PULLING FORWARD WHEN IT SHIFTED IT WAS 23,475 MILEAGE. THE DEALERSHIPS MECHANIC TESTED IT FOR TRANSMISSION CODES AND CAME UP WITH P0300. HE TEST DROVE AND CHECKED FLUID LEVEL AND SAID IT WAS OK. MARCH 2019 AT 39,473 MILEAGE I TOOK IT TO THE DEALERSHIP BECAUSE IT WOULD JUMP WHEN I SHIFT INTO REVERSE. THEY DID AN TRANSMISSION DIAGNOSIS AND STATED NO CODES APPEARED. THEY DID A IDS SCAN TOOL TO WATCH SOME TYPE OF DATA AND FOUND A LINE PRESSURE HIGHER THAN NORMAL DURING ENGAGEMENT, THEY RESET IT. CLEARED TRANSMISSION ADAPTIVE TABLES. AUGUST 2020 TOOK IT BACK TO DEALERSHIP AT 80,462 MILEAGE BECAUSE IT WOULD LUNGE FORWARD AT A STOPPING POSITION AT ACCELERATION. THE DEALERSHIP MECHANIC PERFORMED A ATD AUTOMATIC TRANSMISSION DIAGNOSIS, FOUND NO CODES STORED, HOWEVER, FOUND THE TRANSMISSION FLUID VERY BLACK AND BURNT. THEY FOUND WHEN TEST DRIVING HARSH UP AND DOWN SHIFT. THEY TOLD ME THEY HAD TO OVERHAUL THE TRANSMISSION TO FIND THE PROBLEM. THEY QUOTED ME $ 2000-5000 PRICE. I DID NOT HAVE IT. IT HAS BEEN THREE WEEKS AND I AM CONCERNED IF MY TRANSMISSION FLUID WAS BLACK AND BURNT WHY DID THEY NOT CHANGE IT? THEY ONLY CHARGED ME FOR THE TRANSMISSION DIAGNOSIS.
Additional Notes:
I PURCHASED A FORD ESCAPE IN DECEMBER OF 2017. IN JUNE OF 2018 I BROUGHT IT IN TO A FORD DEALER DUE TO THE CAR PULLING FORWARD WHEN IT SHIFTED IT WAS 23,475 MILEAGE. THE DEALERSHIPS MECHANIC TESTED IT FOR TRANSMISSION CODES AND CAME UP WITH P0300. HE TEST DROVE AND CHECKED FLUID LEVEL AND SAID IT WAS OK. MARCH 2019 AT 39,473 MILEAGE I TOOK IT TO THE DEALERSHIP BECAUSE IT WOULD JUMP WHEN I SHIFT INTO REVERSE. THEY DID AN TRANSMISSION DIAGNOSIS AND STATED NO CODES APPEARED. THEY DID A IDS SCAN TOOL TO WATCH SOME TYPE OF DATA AND FOUND A LINE PRESSURE HIGHER THAN NORMAL DURING ENGAGEMENT, THEY RESET IT. CLEARED TRANSMISSION ADAPTIVE TABLES. AUGUST 2020 TOOK IT BACK TO DEALERSHIP AT 80,462 MILEAGE BECAUSE IT WOULD LUNGE FORWARD AT A STOPPING POSITION AT ACCELERATION. THE DEALERSHIP MECHANIC PERFORMED A ATD AUTOMATIC TRANSMISSION DIAGNOSIS, FOUND NO CODES STORED, HOWEVER, FOUND THE TRANSMISSION FLUID VERY BLACK AND BURNT. THEY FOUND WHEN TEST DRIVING HARSH UP AND DOWN SHIFT. THEY TOLD ME THEY HAD TO OVERHAUL THE TRANSMISSION TO FIND THE PROBLEM. THEY QUOTED ME $ 2000-5000 PRICE. I DID NOT HAVE IT. IT HAS BEEN THREE WEEKS AND I AM CONCERNED IF MY TRANSMISSION FLUID WAS BLACK AND BURNT WHY DID THEY NOT CHANGE IT? THEY ONLY CHARGED ME FOR THE TRANSMISSION DIAGNOSIS.
Mfg Campaign: 11354494
Recall Date: Sep 11, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN MARCH 2020 I PURCHASED A CERTIFIED PRE OWNED 2017 FORD ESCAPE TITANIUM FROM DOWNS FORD IN TOMS RIVER, NJ. APPROXIMATELY IN MID JULY 2020 THE FIRST INCIDENT OCCURRED WITH THE VEHICLE, WHILE DRIVING THE CAR SUDDENLY LOST ALL POWER AND COULD NOT BE STARTED, THE CAR WAS TOWED TO FREEHOLD FORD WHICH WAS THE CLOSEST FORD DEALERSHIP. THEY HAD THE VEHICLE A FEW DAYS, THEY SAID THEY CLEARED SOME CODES AND WE TOOK THE CAR HOME. THE SECOND INCIDENT OCCURRED ABOUT TWO WEEKS LATER, WHILE DRIVING THE CAR SUDDENLY LOST POWER A MESSAGE CAME UP ON THE DASH THAT SAID AUTO STARTSTOP SHIFT TO P RESTART ENGINE. AT THAT POINT WE BROUGHT THE CAR BACK TO DOWNS FORD THE DEALERSHIP WE PURCHASED THE CAR FROM EXPLAINED WHAT HAPPENED AND THEY HAD THE CAR FOR APPROXIMATELY 2 WEEK. THEY COULD NOT DUPLICATE THE PROBLEMS WE TOLD THEM THAT HAD OCCURRED WHILE TEST DRIVING THE CAR SO THEY ASKED FOR PERMISSION FOR THEIR SERVICE MANAGER TO USE THE CAR TO GO TO AND FROM WORK TO SEE IF THE PROBLEM OCCURRED. THEY SAID IT DID NOT AND SINCE NOTHING WAS WRONG WITH THE CAR ASKED US TO PICK THE CAR UP. WHILE USING THE CAR OVER THE NEXT WEEK THE PROBLEM OCCURRED ON 8/23/20 WHILE STOPPED AT A TRAFFIC LIGHT THE CAR TURNED OFF MESSAGE ON THE DASH AUTO START STOP SHIFT TO P RESTART ENGINE, ON 8/24/20 WHILE DRIVING THE CAR IT LURCHED FORWARD AND SUDDENLY LOST POWER WHEN I PRESSED ON THE GAS PEDAL THE CAR DID NOT ACCELERATE I PULLED OVER TO THE SHOULDER WAITED A FEW MINUTES AND DROVE AWAY,8/27/20 SLOWING FOR A TRAFFIC LIGHT THE CAR LOST POWER AND TURNED OFF MESSAGE ON DASH AUTO START STOP SHIFT TO P RESTART ENGINE, THEN WHILE DRIVING THE RPM'S WENT TO ZERO I COULD NOT ACCELERATE AND THEN SUDDENLY I GOT POWER BACK,8/29/20 SAME INCIDENT OCCURRED TWICE WHILE DRIVING BACK TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT AGAIN.THIS IS VERY DANGEROUS AS THE CAR HAS NO POWER AND STOPS IN TRAFFIC RISKING BEING REAR ENDED.
Corrective Action:
IN MARCH 2020 I PURCHASED A CERTIFIED PRE OWNED 2017 FORD ESCAPE TITANIUM FROM DOWNS FORD IN TOMS RIVER, NJ. APPROXIMATELY IN MID JULY 2020 THE FIRST INCIDENT OCCURRED WITH THE VEHICLE, WHILE DRIVING THE CAR SUDDENLY LOST ALL POWER AND COULD NOT BE STARTED, THE CAR WAS TOWED TO FREEHOLD FORD WHICH WAS THE CLOSEST FORD DEALERSHIP. THEY HAD THE VEHICLE A FEW DAYS, THEY SAID THEY CLEARED SOME CODES AND WE TOOK THE CAR HOME. THE SECOND INCIDENT OCCURRED ABOUT TWO WEEKS LATER, WHILE DRIVING THE CAR SUDDENLY LOST POWER A MESSAGE CAME UP ON THE DASH THAT SAID AUTO STARTSTOP SHIFT TO P RESTART ENGINE. AT THAT POINT WE BROUGHT THE CAR BACK TO DOWNS FORD THE DEALERSHIP WE PURCHASED THE CAR FROM EXPLAINED WHAT HAPPENED AND THEY HAD THE CAR FOR APPROXIMATELY 2 WEEK. THEY COULD NOT DUPLICATE THE PROBLEMS WE TOLD THEM THAT HAD OCCURRED WHILE TEST DRIVING THE CAR SO THEY ASKED FOR PERMISSION FOR THEIR SERVICE MANAGER TO USE THE CAR TO GO TO AND FROM WORK TO SEE IF THE PROBLEM OCCURRED. THEY SAID IT DID NOT AND SINCE NOTHING WAS WRONG WITH THE CAR ASKED US TO PICK THE CAR UP. WHILE USING THE CAR OVER THE NEXT WEEK THE PROBLEM OCCURRED ON 8/23/20 WHILE STOPPED AT A TRAFFIC LIGHT THE CAR TURNED OFF MESSAGE ON THE DASH AUTO START STOP SHIFT TO P RESTART ENGINE, ON 8/24/20 WHILE DRIVING THE CAR IT LURCHED FORWARD AND SUDDENLY LOST POWER WHEN I PRESSED ON THE GAS PEDAL THE CAR DID NOT ACCELERATE I PULLED OVER TO THE SHOULDER WAITED A FEW MINUTES AND DROVE AWAY,8/27/20 SLOWING FOR A TRAFFIC LIGHT THE CAR LOST POWER AND TURNED OFF MESSAGE ON DASH AUTO START STOP SHIFT TO P RESTART ENGINE, THEN WHILE DRIVING THE RPM'S WENT TO ZERO I COULD NOT ACCELERATE AND THEN SUDDENLY I GOT POWER BACK,8/29/20 SAME INCIDENT OCCURRED TWICE WHILE DRIVING BACK TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT AGAIN.THIS IS VERY DANGEROUS AS THE CAR HAS NO POWER AND STOPS IN TRAFFIC RISKING BEING REAR ENDED.
Additional Notes:
IN MARCH 2020 I PURCHASED A CERTIFIED PRE OWNED 2017 FORD ESCAPE TITANIUM FROM DOWNS FORD IN TOMS RIVER, NJ. APPROXIMATELY IN MID JULY 2020 THE FIRST INCIDENT OCCURRED WITH THE VEHICLE, WHILE DRIVING THE CAR SUDDENLY LOST ALL POWER AND COULD NOT BE STARTED, THE CAR WAS TOWED TO FREEHOLD FORD WHICH WAS THE CLOSEST FORD DEALERSHIP. THEY HAD THE VEHICLE A FEW DAYS, THEY SAID THEY CLEARED SOME CODES AND WE TOOK THE CAR HOME. THE SECOND INCIDENT OCCURRED ABOUT TWO WEEKS LATER, WHILE DRIVING THE CAR SUDDENLY LOST POWER A MESSAGE CAME UP ON THE DASH THAT SAID AUTO STARTSTOP SHIFT TO P RESTART ENGINE. AT THAT POINT WE BROUGHT THE CAR BACK TO DOWNS FORD THE DEALERSHIP WE PURCHASED THE CAR FROM EXPLAINED WHAT HAPPENED AND THEY HAD THE CAR FOR APPROXIMATELY 2 WEEK. THEY COULD NOT DUPLICATE THE PROBLEMS WE TOLD THEM THAT HAD OCCURRED WHILE TEST DRIVING THE CAR SO THEY ASKED FOR PERMISSION FOR THEIR SERVICE MANAGER TO USE THE CAR TO GO TO AND FROM WORK TO SEE IF THE PROBLEM OCCURRED. THEY SAID IT DID NOT AND SINCE NOTHING WAS WRONG WITH THE CAR ASKED US TO PICK THE CAR UP. WHILE USING THE CAR OVER THE NEXT WEEK THE PROBLEM OCCURRED ON 8/23/20 WHILE STOPPED AT A TRAFFIC LIGHT THE CAR TURNED OFF MESSAGE ON THE DASH AUTO START STOP SHIFT TO P RESTART ENGINE, ON 8/24/20 WHILE DRIVING THE CAR IT LURCHED FORWARD AND SUDDENLY LOST POWER WHEN I PRESSED ON THE GAS PEDAL THE CAR DID NOT ACCELERATE I PULLED OVER TO THE SHOULDER WAITED A FEW MINUTES AND DROVE AWAY,8/27/20 SLOWING FOR A TRAFFIC LIGHT THE CAR LOST POWER AND TURNED OFF MESSAGE ON DASH AUTO START STOP SHIFT TO P RESTART ENGINE, THEN WHILE DRIVING THE RPM'S WENT TO ZERO I COULD NOT ACCELERATE AND THEN SUDDENLY I GOT POWER BACK,8/29/20 SAME INCIDENT OCCURRED TWICE WHILE DRIVING BACK TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT AGAIN.THIS IS VERY DANGEROUS AS THE CAR HAS NO POWER AND STOPS IN TRAFFIC RISKING BEING REAR ENDED.
Mfg Campaign: 11352401
Recall Date: Aug 31, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Corrective Action:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Additional Notes:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Mfg Campaign: 11352143
Recall Date: Aug 30, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Corrective Action:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Additional Notes:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Mfg Campaign: 11352143
Recall Date: Aug 30, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Corrective Action:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Additional Notes:
I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.
Mfg Campaign: 11352143
Recall Date: Aug 30, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT LEAKING INTO CYLINDERS, WHICH CAUSES ENGINE TO START ROUGH FROM COLD START AS COOLANT IS IN SIDE OF THE CYLINDERS AS FUEL IS BEING INJECTED IN. AFTER CHECK ENGINE LIGHT TURNED ON TOOK TO DEALERSHIP WHERE THEY INFORMED ONLY COURSE OF ACTION IS REPLACING OF LONG BLOCK. CAR WOULD STILL BE DRIVABLE, BUT COULD AT ANY POINT FREEZE UP AND COULD CAUSE MAJOR HARM TO DRIVER AND NEARBY VEHICLES. HAPPENED WHEN THE CAR WAS AT BETWEEN 80K AND 86K MILES, NO HELP FROM FORD AS PAST WARRANTY.
Corrective Action:
COOLANT LEAKING INTO CYLINDERS, WHICH CAUSES ENGINE TO START ROUGH FROM COLD START AS COOLANT IS IN SIDE OF THE CYLINDERS AS FUEL IS BEING INJECTED IN. AFTER CHECK ENGINE LIGHT TURNED ON TOOK TO DEALERSHIP WHERE THEY INFORMED ONLY COURSE OF ACTION IS REPLACING OF LONG BLOCK. CAR WOULD STILL BE DRIVABLE, BUT COULD AT ANY POINT FREEZE UP AND COULD CAUSE MAJOR HARM TO DRIVER AND NEARBY VEHICLES. HAPPENED WHEN THE CAR WAS AT BETWEEN 80K AND 86K MILES, NO HELP FROM FORD AS PAST WARRANTY.
Additional Notes:
COOLANT LEAKING INTO CYLINDERS, WHICH CAUSES ENGINE TO START ROUGH FROM COLD START AS COOLANT IS IN SIDE OF THE CYLINDERS AS FUEL IS BEING INJECTED IN. AFTER CHECK ENGINE LIGHT TURNED ON TOOK TO DEALERSHIP WHERE THEY INFORMED ONLY COURSE OF ACTION IS REPLACING OF LONG BLOCK. CAR WOULD STILL BE DRIVABLE, BUT COULD AT ANY POINT FREEZE UP AND COULD CAUSE MAJOR HARM TO DRIVER AND NEARBY VEHICLES. HAPPENED WHEN THE CAR WAS AT BETWEEN 80K AND 86K MILES, NO HELP FROM FORD AS PAST WARRANTY.
Mfg Campaign: 11351784
Recall Date: Aug 28, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE KEPT LOSING POWER AND BOGGING DOWN. TOOK IT TO FORD AND THEY SAID I NEEDED A NEW ENGINE BECAUSE RADIATOR COOLANT WAS GETTING INTO THE CYLINDER HEADS FOR QUITE SOME TIME. NO CHECK ENGINE LIGHTS CAME ON OR ANYTHING. VEHICLE HAS BEEN IN THE SHOP NOW FOR 4 DAYS. THEY SAID THEY ARE WAITING ON THE NEW ENGINE AND MY VEHICLE "SHOULD" BE FIXED BY NEXT FRIDAY. *FINGERS CROSSED*. THIS APPARENTLY HAS BEEN A KNOWN ISSUE FOR QUITE SOME TIME, ACCORDING TO SOME FORUMS, AND LAWSUITS ARE BEING PUT INTO PLACE BECAUSE OF THIS SERIOUS ISSUE WITH FORD ESCAPE VEHICLES, RANGING FROM THE YEAR 2013 TO 2019. THERE NEEDS TO BE A RECALL ON THESE ENGINES IF THIS IS A KNOWN ISSUE. PEOPLE CAN GET HURT FROM THIS..... ESPECIALLY IF NO CHECK ENGINE LIGHT IS ON.
Corrective Action:
ENGINE KEPT LOSING POWER AND BOGGING DOWN. TOOK IT TO FORD AND THEY SAID I NEEDED A NEW ENGINE BECAUSE RADIATOR COOLANT WAS GETTING INTO THE CYLINDER HEADS FOR QUITE SOME TIME. NO CHECK ENGINE LIGHTS CAME ON OR ANYTHING. VEHICLE HAS BEEN IN THE SHOP NOW FOR 4 DAYS. THEY SAID THEY ARE WAITING ON THE NEW ENGINE AND MY VEHICLE "SHOULD" BE FIXED BY NEXT FRIDAY. *FINGERS CROSSED*. THIS APPARENTLY HAS BEEN A KNOWN ISSUE FOR QUITE SOME TIME, ACCORDING TO SOME FORUMS, AND LAWSUITS ARE BEING PUT INTO PLACE BECAUSE OF THIS SERIOUS ISSUE WITH FORD ESCAPE VEHICLES, RANGING FROM THE YEAR 2013 TO 2019. THERE NEEDS TO BE A RECALL ON THESE ENGINES IF THIS IS A KNOWN ISSUE. PEOPLE CAN GET HURT FROM THIS..... ESPECIALLY IF NO CHECK ENGINE LIGHT IS ON.
Additional Notes:
ENGINE KEPT LOSING POWER AND BOGGING DOWN. TOOK IT TO FORD AND THEY SAID I NEEDED A NEW ENGINE BECAUSE RADIATOR COOLANT WAS GETTING INTO THE CYLINDER HEADS FOR QUITE SOME TIME. NO CHECK ENGINE LIGHTS CAME ON OR ANYTHING. VEHICLE HAS BEEN IN THE SHOP NOW FOR 4 DAYS. THEY SAID THEY ARE WAITING ON THE NEW ENGINE AND MY VEHICLE "SHOULD" BE FIXED BY NEXT FRIDAY. *FINGERS CROSSED*. THIS APPARENTLY HAS BEEN A KNOWN ISSUE FOR QUITE SOME TIME, ACCORDING TO SOME FORUMS, AND LAWSUITS ARE BEING PUT INTO PLACE BECAUSE OF THIS SERIOUS ISSUE WITH FORD ESCAPE VEHICLES, RANGING FROM THE YEAR 2013 TO 2019. THERE NEEDS TO BE A RECALL ON THESE ENGINES IF THIS IS A KNOWN ISSUE. PEOPLE CAN GET HURT FROM THIS..... ESPECIALLY IF NO CHECK ENGINE LIGHT IS ON.
Mfg Campaign: 11351824
Recall Date: Aug 28, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ON AUGUST 16, 2020, RED WARNING LIGHTS APPEARED WHILE I WAS DRIVING INDICATING CAR OVERHEATING, PULL OVER. THIS HAPPENED ON A HIGHWAY CLOSE TO A SPLIT EXIT. I PULLED OVER ON THE RIGHT SIDE OF THE HIGHWAY. DID NOT FEEL SAFE AT ALL BECAUSE OF THE TRAFFIC. I ATTEMPTED TO START THE CAR AND DRIVE TO A SAFER LOCATION, BUT THE CAR WOULD NOT START. I HAD TO WAIT FOR A TOW TRUCK. MY CAR WAS TOWED AND THE DEALERSHIP INDICATED THAT I WOULD NEED A NEW ENGINE.
Corrective Action:
ON AUGUST 16, 2020, RED WARNING LIGHTS APPEARED WHILE I WAS DRIVING INDICATING CAR OVERHEATING, PULL OVER. THIS HAPPENED ON A HIGHWAY CLOSE TO A SPLIT EXIT. I PULLED OVER ON THE RIGHT SIDE OF THE HIGHWAY. DID NOT FEEL SAFE AT ALL BECAUSE OF THE TRAFFIC. I ATTEMPTED TO START THE CAR AND DRIVE TO A SAFER LOCATION, BUT THE CAR WOULD NOT START. I HAD TO WAIT FOR A TOW TRUCK. MY CAR WAS TOWED AND THE DEALERSHIP INDICATED THAT I WOULD NEED A NEW ENGINE.
Additional Notes:
ON AUGUST 16, 2020, RED WARNING LIGHTS APPEARED WHILE I WAS DRIVING INDICATING CAR OVERHEATING, PULL OVER. THIS HAPPENED ON A HIGHWAY CLOSE TO A SPLIT EXIT. I PULLED OVER ON THE RIGHT SIDE OF THE HIGHWAY. DID NOT FEEL SAFE AT ALL BECAUSE OF THE TRAFFIC. I ATTEMPTED TO START THE CAR AND DRIVE TO A SAFER LOCATION, BUT THE CAR WOULD NOT START. I HAD TO WAIT FOR A TOW TRUCK. MY CAR WAS TOWED AND THE DEALERSHIP INDICATED THAT I WOULD NEED A NEW ENGINE.
Mfg Campaign: 11350963
Recall Date: Aug 24, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON WHEN STARTING. TOOK TO SHOP, DETERMINED ENGINE PROBLEM FORD WAS AWARE OF BUT HAD TO TAKE IT TO A FORD DEALER TO BE "OFFICIALLY DIAGNOSED". TECHNICAL SERVICE BULLETIN WAS ISSUED BY FORD BUT NO RECALL. TOLD I NEED A NEW ENGINE, $7200 IN A VEHICLE LESS THAN 3 YEARS OLD. NO FINANCIAL ASSISTANCE AVAILABLE FROM FORD.
Corrective Action:
CHECK ENGINE LIGHT CAME ON WHEN STARTING. TOOK TO SHOP, DETERMINED ENGINE PROBLEM FORD WAS AWARE OF BUT HAD TO TAKE IT TO A FORD DEALER TO BE "OFFICIALLY DIAGNOSED". TECHNICAL SERVICE BULLETIN WAS ISSUED BY FORD BUT NO RECALL. TOLD I NEED A NEW ENGINE, $7200 IN A VEHICLE LESS THAN 3 YEARS OLD. NO FINANCIAL ASSISTANCE AVAILABLE FROM FORD.
Additional Notes:
CHECK ENGINE LIGHT CAME ON WHEN STARTING. TOOK TO SHOP, DETERMINED ENGINE PROBLEM FORD WAS AWARE OF BUT HAD TO TAKE IT TO A FORD DEALER TO BE "OFFICIALLY DIAGNOSED". TECHNICAL SERVICE BULLETIN WAS ISSUED BY FORD BUT NO RECALL. TOLD I NEED A NEW ENGINE, $7200 IN A VEHICLE LESS THAN 3 YEARS OLD. NO FINANCIAL ASSISTANCE AVAILABLE FROM FORD.
Mfg Campaign: 11350073
Recall Date: Aug 18, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Mfg Campaign: 11349814
Recall Date: Aug 17, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT 68,000 MILES, MY CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING MY NEIGHBORHOOD. TOOK THE VEHICLE TO THE FORD DEALERSHIP AND WAS ADVISED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE LONG BLOCK ENGINE ASSEMBLY WILL NEED TO BE REPLACED. IDS CODES P0301 AND P0316 - MISFIRE IN CYLINDER 1. I CALLED FORD CUSTOMER SERVICE (800-392-3673) BUT THEY ARE UNWILLING TO ASSIST SINCE I AM PAST THE 60,000 MILE WARRANTY. THIS IS A KNOWN ISSUE AND THERE IS A TECHNICAL SERVICE BULLETIN (#19-2346) OUT FOR THE ISSUE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT'S UNFORTUNATE THAT FORD DOES NOT INFORM THE CONSUMER OF THE SERVICE BULLETINS. I AM NOW FACED WITH SPENDING $6,000+ TO REPLACE THE LONG BLOCK ENGINE ASSEMBLY.
Corrective Action:
AT 68,000 MILES, MY CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING MY NEIGHBORHOOD. TOOK THE VEHICLE TO THE FORD DEALERSHIP AND WAS ADVISED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE LONG BLOCK ENGINE ASSEMBLY WILL NEED TO BE REPLACED. IDS CODES P0301 AND P0316 - MISFIRE IN CYLINDER 1. I CALLED FORD CUSTOMER SERVICE (800-392-3673) BUT THEY ARE UNWILLING TO ASSIST SINCE I AM PAST THE 60,000 MILE WARRANTY. THIS IS A KNOWN ISSUE AND THERE IS A TECHNICAL SERVICE BULLETIN (#19-2346) OUT FOR THE ISSUE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT'S UNFORTUNATE THAT FORD DOES NOT INFORM THE CONSUMER OF THE SERVICE BULLETINS. I AM NOW FACED WITH SPENDING $6,000+ TO REPLACE THE LONG BLOCK ENGINE ASSEMBLY.
Additional Notes:
AT 68,000 MILES, MY CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING MY NEIGHBORHOOD. TOOK THE VEHICLE TO THE FORD DEALERSHIP AND WAS ADVISED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE LONG BLOCK ENGINE ASSEMBLY WILL NEED TO BE REPLACED. IDS CODES P0301 AND P0316 - MISFIRE IN CYLINDER 1. I CALLED FORD CUSTOMER SERVICE (800-392-3673) BUT THEY ARE UNWILLING TO ASSIST SINCE I AM PAST THE 60,000 MILE WARRANTY. THIS IS A KNOWN ISSUE AND THERE IS A TECHNICAL SERVICE BULLETIN (#19-2346) OUT FOR THE ISSUE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT'S UNFORTUNATE THAT FORD DOES NOT INFORM THE CONSUMER OF THE SERVICE BULLETINS. I AM NOW FACED WITH SPENDING $6,000+ TO REPLACE THE LONG BLOCK ENGINE ASSEMBLY.
Mfg Campaign: 11349680
Recall Date: Aug 16, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
60000 MILE DRIVE TRAIN WARRANTY, VEHICLE WAS AT 51000 MILES MY CAR WAS DRIVING ROUGH AND LOOSING COOLANT WITH NO EXTERIOR LEAKS TOOK MY CAR TO THE SERVICE DEPARTMENT 6/1/2020 DIAGNOSIS: CRACKED ENGINE BLOCK, ENGINE HAS TO BE REPLACED NOT RETURNED TO ME UNTIL 7/7/2020 (OVER 1 MONTH LATER!) BUT WHEN IT WAS IT HAD NO ACCELERATING POWER. RETURNED TO DEALERSHIP THE SAME DAY AND WAS GIVEN BACK TO ME THE NEXT DAY CLAIMING IT WAS A LOOSE FITTING AND THAT ALL COMPONENTS WERE CHECK AND IT WAS GOOD- WRONG I WENT TO DRIVE THE VEHICLE AND RECEIVED AN ALERT TRANSMISSION FAULT SERVICE NOW. THAT WAS FRIDAY 7/10 AFTER HOURS TOOK IT BACK WHEN THEY OPENED MONDAY 7/13 AND THEY TRIED GIVING IT BACK TO ME ON 7/29 AFTER IT WAS ' READY' BUT THE DRIVER HAD TO TURN AROUND BECAUSE THE SERVICE LIGHT WAS ON AGAIN. IT'S NOW 8/7 AND NO CAR AND THE DEALERSHIP REFUSED MY BUYBACK REQUEST. PLEASE HELP FORD NEEDS TO BE INVESTIGATED THERE IS AN ENTIRE FORUM OF SIMILAR ISSUES
Corrective Action:
60000 MILE DRIVE TRAIN WARRANTY, VEHICLE WAS AT 51000 MILES MY CAR WAS DRIVING ROUGH AND LOOSING COOLANT WITH NO EXTERIOR LEAKS TOOK MY CAR TO THE SERVICE DEPARTMENT 6/1/2020 DIAGNOSIS: CRACKED ENGINE BLOCK, ENGINE HAS TO BE REPLACED NOT RETURNED TO ME UNTIL 7/7/2020 (OVER 1 MONTH LATER!) BUT WHEN IT WAS IT HAD NO ACCELERATING POWER. RETURNED TO DEALERSHIP THE SAME DAY AND WAS GIVEN BACK TO ME THE NEXT DAY CLAIMING IT WAS A LOOSE FITTING AND THAT ALL COMPONENTS WERE CHECK AND IT WAS GOOD- WRONG I WENT TO DRIVE THE VEHICLE AND RECEIVED AN ALERT TRANSMISSION FAULT SERVICE NOW. THAT WAS FRIDAY 7/10 AFTER HOURS TOOK IT BACK WHEN THEY OPENED MONDAY 7/13 AND THEY TRIED GIVING IT BACK TO ME ON 7/29 AFTER IT WAS ' READY' BUT THE DRIVER HAD TO TURN AROUND BECAUSE THE SERVICE LIGHT WAS ON AGAIN. IT'S NOW 8/7 AND NO CAR AND THE DEALERSHIP REFUSED MY BUYBACK REQUEST. PLEASE HELP FORD NEEDS TO BE INVESTIGATED THERE IS AN ENTIRE FORUM OF SIMILAR ISSUES
Additional Notes:
60000 MILE DRIVE TRAIN WARRANTY, VEHICLE WAS AT 51000 MILES MY CAR WAS DRIVING ROUGH AND LOOSING COOLANT WITH NO EXTERIOR LEAKS TOOK MY CAR TO THE SERVICE DEPARTMENT 6/1/2020 DIAGNOSIS: CRACKED ENGINE BLOCK, ENGINE HAS TO BE REPLACED NOT RETURNED TO ME UNTIL 7/7/2020 (OVER 1 MONTH LATER!) BUT WHEN IT WAS IT HAD NO ACCELERATING POWER. RETURNED TO DEALERSHIP THE SAME DAY AND WAS GIVEN BACK TO ME THE NEXT DAY CLAIMING IT WAS A LOOSE FITTING AND THAT ALL COMPONENTS WERE CHECK AND IT WAS GOOD- WRONG I WENT TO DRIVE THE VEHICLE AND RECEIVED AN ALERT TRANSMISSION FAULT SERVICE NOW. THAT WAS FRIDAY 7/10 AFTER HOURS TOOK IT BACK WHEN THEY OPENED MONDAY 7/13 AND THEY TRIED GIVING IT BACK TO ME ON 7/29 AFTER IT WAS ' READY' BUT THE DRIVER HAD TO TURN AROUND BECAUSE THE SERVICE LIGHT WAS ON AGAIN. IT'S NOW 8/7 AND NO CAR AND THE DEALERSHIP REFUSED MY BUYBACK REQUEST. PLEASE HELP FORD NEEDS TO BE INVESTIGATED THERE IS AN ENTIRE FORUM OF SIMILAR ISSUES
Mfg Campaign: 11343947
Recall Date: Aug 7, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury