Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
BOUGHT CAR IN DECEMBER 2019. IN APRIL 2019, ENGINE LIGHT CAME ON, AND CAR WAS RUNNING ROUGH. TOOK TO DEALERSHIP WITH 35,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 3 AND 4. FORD REPLACED ENGINE UNDER WARRANTY. DECEMBER 2020, WAS DRIVING TO WORK AND ENGINE LIGHT CAME ON. ENGINE WAS RUNNING ROUGH, AND CAR WOULD PERIODICALLY JERK/LOSE POWER ON THE HIGHWAY. TOOK TO DEALERSHIP WITH 62,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 1. SERVICE REPRESENTATIVE SAID ENGINE WOULD HAVE TO BE REPLACED, BUT IS NOT COVERED UNDER WARRANTY. THE FIRST ENGINE WAS REPLACED AT 35000 MILES, AND THE SECOND REPLACMENT IS NEEDED AT 62000 MILES, LESS THAN 30000 MILE DIFFERENCE
Corrective Action:
BOUGHT CAR IN DECEMBER 2019. IN APRIL 2019, ENGINE LIGHT CAME ON, AND CAR WAS RUNNING ROUGH. TOOK TO DEALERSHIP WITH 35,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 3 AND 4. FORD REPLACED ENGINE UNDER WARRANTY. DECEMBER 2020, WAS DRIVING TO WORK AND ENGINE LIGHT CAME ON. ENGINE WAS RUNNING ROUGH, AND CAR WOULD PERIODICALLY JERK/LOSE POWER ON THE HIGHWAY. TOOK TO DEALERSHIP WITH 62,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 1. SERVICE REPRESENTATIVE SAID ENGINE WOULD HAVE TO BE REPLACED, BUT IS NOT COVERED UNDER WARRANTY. THE FIRST ENGINE WAS REPLACED AT 35000 MILES, AND THE SECOND REPLACMENT IS NEEDED AT 62000 MILES, LESS THAN 30000 MILE DIFFERENCE
Additional Notes:
BOUGHT CAR IN DECEMBER 2019. IN APRIL 2019, ENGINE LIGHT CAME ON, AND CAR WAS RUNNING ROUGH. TOOK TO DEALERSHIP WITH 35,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 3 AND 4. FORD REPLACED ENGINE UNDER WARRANTY. DECEMBER 2020, WAS DRIVING TO WORK AND ENGINE LIGHT CAME ON. ENGINE WAS RUNNING ROUGH, AND CAR WOULD PERIODICALLY JERK/LOSE POWER ON THE HIGHWAY. TOOK TO DEALERSHIP WITH 62,000 MILES, AND WAS ADVISED COOLANT WAS LEAKING INTO CYLINDER 1. SERVICE REPRESENTATIVE SAID ENGINE WOULD HAVE TO BE REPLACED, BUT IS NOT COVERED UNDER WARRANTY. THE FIRST ENGINE WAS REPLACED AT 35000 MILES, AND THE SECOND REPLACMENT IS NEEDED AT 62000 MILES, LESS THAN 30000 MILE DIFFERENCE
Mfg Campaign: 11383496
Recall Date: Dec 15, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AFTER TURNING THE CAR OFF I COULD HEAR COOLANT RUNNING THROUGH THE ENGINE. TODAY I STARTED THE CAR TO LET IT WARM UP, WENT OUT TO GO TO WORK AND THE CAR WAS OFF. THE DASHBOARD WAS SAYING THAT THE CAR WAS OVER HEATING, CALLED AND HAD IT TOWED TO GARAGE AND THEY SAID IT NEEDS A NEW ENGINE WILL FORD COVER EXPENSES
Corrective Action:
AFTER TURNING THE CAR OFF I COULD HEAR COOLANT RUNNING THROUGH THE ENGINE. TODAY I STARTED THE CAR TO LET IT WARM UP, WENT OUT TO GO TO WORK AND THE CAR WAS OFF. THE DASHBOARD WAS SAYING THAT THE CAR WAS OVER HEATING, CALLED AND HAD IT TOWED TO GARAGE AND THEY SAID IT NEEDS A NEW ENGINE WILL FORD COVER EXPENSES
Additional Notes:
AFTER TURNING THE CAR OFF I COULD HEAR COOLANT RUNNING THROUGH THE ENGINE. TODAY I STARTED THE CAR TO LET IT WARM UP, WENT OUT TO GO TO WORK AND THE CAR WAS OFF. THE DASHBOARD WAS SAYING THAT THE CAR WAS OVER HEATING, CALLED AND HAD IT TOWED TO GARAGE AND THEY SAID IT NEEDS A NEW ENGINE WILL FORD COVER EXPENSES
Mfg Campaign: 11383504
Recall Date: Dec 15, 2020
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON TAKING THE VEHICLE TO BONDY'S FORD LINCOLN (3615 ROSS CLARK CIR, DOTHAN, AL 36303) FOR AN OIL CHANGE, HE WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS NEEDED TO BE REPLACED DUE TO SWELLING. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPLACEMENT AND THE LUG NUTS WERE REPLACED WITHOUT APPROVAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT THEN RECEIVED AN EMAIL WHICH STATED THAT THE MANUFACTURER WAS UNABLE TO REIMBURSE FOR THE COST OF THE LUG NUTS DUE TO WEAR AND TEAR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE DEFECTIVE LUG NUTS AND THAT A RECALL SHOULD HAVE BEEN PLACED ON THE LUG NUTS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON TAKING THE VEHICLE TO BONDY'S FORD LINCOLN (3615 ROSS CLARK CIR, DOTHAN, AL 36303) FOR AN OIL CHANGE, HE WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS NEEDED TO BE REPLACED DUE TO SWELLING. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPLACEMENT AND THE LUG NUTS WERE REPLACED WITHOUT APPROVAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT THEN RECEIVED AN EMAIL WHICH STATED THAT THE MANUFACTURER WAS UNABLE TO REIMBURSE FOR THE COST OF THE LUG NUTS DUE TO WEAR AND TEAR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE DEFECTIVE LUG NUTS AND THAT A RECALL SHOULD HAVE BEEN PLACED ON THE LUG NUTS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON TAKING THE VEHICLE TO BONDY'S FORD LINCOLN (3615 ROSS CLARK CIR, DOTHAN, AL 36303) FOR AN OIL CHANGE, HE WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS NEEDED TO BE REPLACED DUE TO SWELLING. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPLACEMENT AND THE LUG NUTS WERE REPLACED WITHOUT APPROVAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT THEN RECEIVED AN EMAIL WHICH STATED THAT THE MANUFACTURER WAS UNABLE TO REIMBURSE FOR THE COST OF THE LUG NUTS DUE TO WEAR AND TEAR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE DEFECTIVE LUG NUTS AND THAT A RECALL SHOULD HAVE BEEN PLACED ON THE LUG NUTS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Mfg Campaign: 11382852
Recall Date: Dec 10, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Corrective Action:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Additional Notes:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Mfg Campaign: 11382774
Recall Date: Dec 9, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Corrective Action:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Additional Notes:
THE VEHICLE WAS IN THE DRIVEWAY AND STARTED ROUGH. THE CODE FROM THE CHECK ENGINE LIGHT INDICATED A CYLINDER MISFIRE. AFTER FIXING THE ISSUE, THE VEHICLE WAS DRIVEN TO WORK. ON THE WAY HOME FROM WORK, THE VEHICLE RAN ROUGH AND THERE WAS A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FOLLOWING THIS, THE ENGINE OVERHEATING INDICATOR CAME ON. THERE WAS NO COOLANT IN THE RESERVOIR, AND NO SIGNS OF LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DETERMINED THE VEHICLE NEEDS THE LONG BLOCK ENGINE REPLACED.
Mfg Campaign: 11382774
Recall Date: Dec 9, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A MISFIRE IN THE ENGINE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE COOLANT LEVEL WAS LOW AND THAT COOLANT HAD ENTERED INTO THE ENGINE. THE VEHICLE WAS TAKEN TO MULLAHEY FORD (330 TRAFFIC WAY, ARROYO GRANDE, CA 93420, (805) 481-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 61,042.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A MISFIRE IN THE ENGINE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE COOLANT LEVEL WAS LOW AND THAT COOLANT HAD ENTERED INTO THE ENGINE. THE VEHICLE WAS TAKEN TO MULLAHEY FORD (330 TRAFFIC WAY, ARROYO GRANDE, CA 93420, (805) 481-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 61,042.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A MISFIRE IN THE ENGINE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE COOLANT LEVEL WAS LOW AND THAT COOLANT HAD ENTERED INTO THE ENGINE. THE VEHICLE WAS TAKEN TO MULLAHEY FORD (330 TRAFFIC WAY, ARROYO GRANDE, CA 93420, (805) 481-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 61,042.
Mfg Campaign: 11377352
Recall Date: Dec 1, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN I PRESS DOWN ON THE BRAKES IT MAKES IT KIND OF LIKE AN AIR SOUND OR SQUEAKING SOUND I HAVE TAKEN IT TO A REPAIR SHOP THREE TIMES TO HAVE IT REPAIRED. THE LAST TIME I TOOK A DARE THEY AGREED ALL THE FITTINGS AND JOINTS AND STUFF LIKE THAT. I WAS DRIVING TO GEORGIA JUST LAST WEEK AND A TRAFFIC HOLLOW TO THE TOP AND I HAD TO PRESS DOWN HARD ON THE BRAKE IT MADE A REALLY LOUD SUCTION OR SQUEAKING SOUND I'M WONDERING IF THERE IS A RECALL FOR THESE BRAKES. SQUEAKING SOUND MAYBE I'VE HEARD ONE EITHER YOU PRESS DOWN REALLY HARD ON THE BRAKE OR WHEN YOU HAVE TO PRESS THE BRAKE ALL OF A SUDDEN
Corrective Action:
WHEN I PRESS DOWN ON THE BRAKES IT MAKES IT KIND OF LIKE AN AIR SOUND OR SQUEAKING SOUND I HAVE TAKEN IT TO A REPAIR SHOP THREE TIMES TO HAVE IT REPAIRED. THE LAST TIME I TOOK A DARE THEY AGREED ALL THE FITTINGS AND JOINTS AND STUFF LIKE THAT. I WAS DRIVING TO GEORGIA JUST LAST WEEK AND A TRAFFIC HOLLOW TO THE TOP AND I HAD TO PRESS DOWN HARD ON THE BRAKE IT MADE A REALLY LOUD SUCTION OR SQUEAKING SOUND I'M WONDERING IF THERE IS A RECALL FOR THESE BRAKES. SQUEAKING SOUND MAYBE I'VE HEARD ONE EITHER YOU PRESS DOWN REALLY HARD ON THE BRAKE OR WHEN YOU HAVE TO PRESS THE BRAKE ALL OF A SUDDEN
Additional Notes:
WHEN I PRESS DOWN ON THE BRAKES IT MAKES IT KIND OF LIKE AN AIR SOUND OR SQUEAKING SOUND I HAVE TAKEN IT TO A REPAIR SHOP THREE TIMES TO HAVE IT REPAIRED. THE LAST TIME I TOOK A DARE THEY AGREED ALL THE FITTINGS AND JOINTS AND STUFF LIKE THAT. I WAS DRIVING TO GEORGIA JUST LAST WEEK AND A TRAFFIC HOLLOW TO THE TOP AND I HAD TO PRESS DOWN HARD ON THE BRAKE IT MADE A REALLY LOUD SUCTION OR SQUEAKING SOUND I'M WONDERING IF THERE IS A RECALL FOR THESE BRAKES. SQUEAKING SOUND MAYBE I'VE HEARD ONE EITHER YOU PRESS DOWN REALLY HARD ON THE BRAKE OR WHEN YOU HAVE TO PRESS THE BRAKE ALL OF A SUDDEN
Mfg Campaign: 11376823
Recall Date: Nov 28, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT A TRANSMISSION FLUSH WAS PERFORMED DURING A REGULAR MAINTENANCE REPAIR HOWEVER, THE FOLLOWING DAY THE VEHICLE FAILED TO SHIFT INTO REVERSE. AFTER SEVERAL ATTEMPTS THE VEHICLE SHIFTED INTO REVERSE. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE REVVED UP HOWEVER, THE VEHICLE FAILED TO MOVE FORWARD. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE LUNGED FORWARD. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED FOR FINANCIAL ASSISTANCE WHICH WAS LATER DENIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,500.*DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT A TRANSMISSION FLUSH WAS PERFORMED DURING A REGULAR MAINTENANCE REPAIR HOWEVER, THE FOLLOWING DAY THE VEHICLE FAILED TO SHIFT INTO REVERSE. AFTER SEVERAL ATTEMPTS THE VEHICLE SHIFTED INTO REVERSE. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE REVVED UP HOWEVER, THE VEHICLE FAILED TO MOVE FORWARD. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE LUNGED FORWARD. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED FOR FINANCIAL ASSISTANCE WHICH WAS LATER DENIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,500.*DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT A TRANSMISSION FLUSH WAS PERFORMED DURING A REGULAR MAINTENANCE REPAIR HOWEVER, THE FOLLOWING DAY THE VEHICLE FAILED TO SHIFT INTO REVERSE. AFTER SEVERAL ATTEMPTS THE VEHICLE SHIFTED INTO REVERSE. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE REVVED UP HOWEVER, THE VEHICLE FAILED TO MOVE FORWARD. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE VEHICLE LUNGED FORWARD. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED FOR FINANCIAL ASSISTANCE WHICH WAS LATER DENIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,500.*DT *TR
Mfg Campaign: 11374805
Recall Date: Nov 16, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11374946
Recall Date: Nov 16, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11374946
Recall Date: Nov 16, 2020
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11374946
Recall Date: Nov 16, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
SIMILAR TO OTHER COMPLAINTS VIA THE SITE. I EXPERIENCED A FLAT TIRE AND WAS UNABLE TO CHANGE IT MYSELF DUE TO THE FACTORY PROVIDED LUG WRENCH UNABLE TO SECURING FASTEN TO THE LUG NUTS. IN MY CONVERSATIONS WITH THE TOW DRIVER AND TIRE STORE, IT IS A WELL KNOWN ISSUE LUG NUT COVERS PREVENT THE LUG WRENCH FROM WORKING PROPERLY. AFTER CONTACTING MY LOCAL FORD DEALERSHIP, THEY INFORMED ME I COULD BUY A "KIT" TO RESOLVE. I ALSO CONTACT FORD CUSTOMER RELATIONS TO REQUEST REIMBURSEMENT FOR THE TOWING CHARGES AND HAVE THE "KIT" INSTALLED AT NO EXPENSE TO ME. FORD ATTRIBUTES THIS ISSUE TO SWOLLEN LUG NUTS AND CONSIDERS THE ISSUE A MAINTENANCE PROBLEM SINCE MY VEHICLE'S WARRANTY IS EXPIRED, I WOULD NOT BE REIMBURSED FOR THE TOWING AND I WOULD HAVE TO PAY FOR THE "KIT" INSTALLATION MYSELF. IT BEARS TO NOTE, I DISCOVERED THE FLAT TIRE IN MY GARAGE AFTER IT SITTING OVERNIGHT. SO I DO NOT SEE HOW THE LUG NUTS WERE SUBJECT TO SWELLING SINCE THE CAR HAD NOT BEEN DRIVEN FOR SEVERAL HOURS.
Corrective Action:
SIMILAR TO OTHER COMPLAINTS VIA THE SITE. I EXPERIENCED A FLAT TIRE AND WAS UNABLE TO CHANGE IT MYSELF DUE TO THE FACTORY PROVIDED LUG WRENCH UNABLE TO SECURING FASTEN TO THE LUG NUTS. IN MY CONVERSATIONS WITH THE TOW DRIVER AND TIRE STORE, IT IS A WELL KNOWN ISSUE LUG NUT COVERS PREVENT THE LUG WRENCH FROM WORKING PROPERLY. AFTER CONTACTING MY LOCAL FORD DEALERSHIP, THEY INFORMED ME I COULD BUY A "KIT" TO RESOLVE. I ALSO CONTACT FORD CUSTOMER RELATIONS TO REQUEST REIMBURSEMENT FOR THE TOWING CHARGES AND HAVE THE "KIT" INSTALLED AT NO EXPENSE TO ME. FORD ATTRIBUTES THIS ISSUE TO SWOLLEN LUG NUTS AND CONSIDERS THE ISSUE A MAINTENANCE PROBLEM SINCE MY VEHICLE'S WARRANTY IS EXPIRED, I WOULD NOT BE REIMBURSED FOR THE TOWING AND I WOULD HAVE TO PAY FOR THE "KIT" INSTALLATION MYSELF. IT BEARS TO NOTE, I DISCOVERED THE FLAT TIRE IN MY GARAGE AFTER IT SITTING OVERNIGHT. SO I DO NOT SEE HOW THE LUG NUTS WERE SUBJECT TO SWELLING SINCE THE CAR HAD NOT BEEN DRIVEN FOR SEVERAL HOURS.
Additional Notes:
SIMILAR TO OTHER COMPLAINTS VIA THE SITE. I EXPERIENCED A FLAT TIRE AND WAS UNABLE TO CHANGE IT MYSELF DUE TO THE FACTORY PROVIDED LUG WRENCH UNABLE TO SECURING FASTEN TO THE LUG NUTS. IN MY CONVERSATIONS WITH THE TOW DRIVER AND TIRE STORE, IT IS A WELL KNOWN ISSUE LUG NUT COVERS PREVENT THE LUG WRENCH FROM WORKING PROPERLY. AFTER CONTACTING MY LOCAL FORD DEALERSHIP, THEY INFORMED ME I COULD BUY A "KIT" TO RESOLVE. I ALSO CONTACT FORD CUSTOMER RELATIONS TO REQUEST REIMBURSEMENT FOR THE TOWING CHARGES AND HAVE THE "KIT" INSTALLED AT NO EXPENSE TO ME. FORD ATTRIBUTES THIS ISSUE TO SWOLLEN LUG NUTS AND CONSIDERS THE ISSUE A MAINTENANCE PROBLEM SINCE MY VEHICLE'S WARRANTY IS EXPIRED, I WOULD NOT BE REIMBURSED FOR THE TOWING AND I WOULD HAVE TO PAY FOR THE "KIT" INSTALLATION MYSELF. IT BEARS TO NOTE, I DISCOVERED THE FLAT TIRE IN MY GARAGE AFTER IT SITTING OVERNIGHT. SO I DO NOT SEE HOW THE LUG NUTS WERE SUBJECT TO SWELLING SINCE THE CAR HAD NOT BEEN DRIVEN FOR SEVERAL HOURS.
Mfg Campaign: 11374547
Recall Date: Nov 13, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING HOME FROM WORK WHEN THE CHECK ENGINE LIGHT CAME ON A CITY STREET. I TOOK THE VEHICLE TO A PARTS STORE TO CHECK THE CODE. THEY TOLD ME THAT IT WAS AN ENGINE MISFIRE AND THAT I NEEDED REPLACE A SPARK PLUG. BEFORE I WAS ABLE TO GET TO A MECHANIC , I WAS DRIVING ON A CITY STREET AND MY ENGINE WARNING LIGHT CAME ON AND SAID TO PULL OVER IMMEDIATELY DUE TO OVERHEATING. UPON INITIAL INSPECTION I FOUND THAT MY COOLANT RESERVOIR WAS COMPLETELY EMPTY WITH NO VISIBLE LEAKS. I FILLED THE RESERVOIR WITH A GALLON OF COOLANT AND WAS ABLE TO GET TO A MECHANIC, WHO TOLD ME I HAD A BLOWN HEAD GASKET, WHICH WAS NOT NORMAL WITH MY VEHICLE ONLY BEING AT 60,000 MILES. I THEN TOOK THE VEHICLE TO A FORD DEALERSHIP WHO INFORMED ME THAT I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE ENGINE. I HAD TO PAY $7,000 OUT OF POCKET AND HAD TO WAIT OVER A MONTH BEFORE I GOT MY VEHICLE BACK.
Corrective Action:
I WAS DRIVING HOME FROM WORK WHEN THE CHECK ENGINE LIGHT CAME ON A CITY STREET. I TOOK THE VEHICLE TO A PARTS STORE TO CHECK THE CODE. THEY TOLD ME THAT IT WAS AN ENGINE MISFIRE AND THAT I NEEDED REPLACE A SPARK PLUG. BEFORE I WAS ABLE TO GET TO A MECHANIC , I WAS DRIVING ON A CITY STREET AND MY ENGINE WARNING LIGHT CAME ON AND SAID TO PULL OVER IMMEDIATELY DUE TO OVERHEATING. UPON INITIAL INSPECTION I FOUND THAT MY COOLANT RESERVOIR WAS COMPLETELY EMPTY WITH NO VISIBLE LEAKS. I FILLED THE RESERVOIR WITH A GALLON OF COOLANT AND WAS ABLE TO GET TO A MECHANIC, WHO TOLD ME I HAD A BLOWN HEAD GASKET, WHICH WAS NOT NORMAL WITH MY VEHICLE ONLY BEING AT 60,000 MILES. I THEN TOOK THE VEHICLE TO A FORD DEALERSHIP WHO INFORMED ME THAT I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE ENGINE. I HAD TO PAY $7,000 OUT OF POCKET AND HAD TO WAIT OVER A MONTH BEFORE I GOT MY VEHICLE BACK.
Additional Notes:
I WAS DRIVING HOME FROM WORK WHEN THE CHECK ENGINE LIGHT CAME ON A CITY STREET. I TOOK THE VEHICLE TO A PARTS STORE TO CHECK THE CODE. THEY TOLD ME THAT IT WAS AN ENGINE MISFIRE AND THAT I NEEDED REPLACE A SPARK PLUG. BEFORE I WAS ABLE TO GET TO A MECHANIC , I WAS DRIVING ON A CITY STREET AND MY ENGINE WARNING LIGHT CAME ON AND SAID TO PULL OVER IMMEDIATELY DUE TO OVERHEATING. UPON INITIAL INSPECTION I FOUND THAT MY COOLANT RESERVOIR WAS COMPLETELY EMPTY WITH NO VISIBLE LEAKS. I FILLED THE RESERVOIR WITH A GALLON OF COOLANT AND WAS ABLE TO GET TO A MECHANIC, WHO TOLD ME I HAD A BLOWN HEAD GASKET, WHICH WAS NOT NORMAL WITH MY VEHICLE ONLY BEING AT 60,000 MILES. I THEN TOOK THE VEHICLE TO A FORD DEALERSHIP WHO INFORMED ME THAT I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE ENGINE. I HAD TO PAY $7,000 OUT OF POCKET AND HAD TO WAIT OVER A MONTH BEFORE I GOT MY VEHICLE BACK.
Mfg Campaign: 11374604
Recall Date: Nov 13, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT PEELING OFF . 2017 WITH 27.000 MILES. BOUGHT IN 2016 IN NOVBEMER. THREE YEAR WARRENTY JUST EXSPIRED. THIS IS A MANIFACTOR ISSUE.FORD DOESN'T WANT TO PAY FULL PRICE.
Corrective Action:
PAINT PEELING OFF . 2017 WITH 27.000 MILES. BOUGHT IN 2016 IN NOVBEMER. THREE YEAR WARRENTY JUST EXSPIRED. THIS IS A MANIFACTOR ISSUE.FORD DOESN'T WANT TO PAY FULL PRICE.
Additional Notes:
PAINT PEELING OFF . 2017 WITH 27.000 MILES. BOUGHT IN 2016 IN NOVBEMER. THREE YEAR WARRENTY JUST EXSPIRED. THIS IS A MANIFACTOR ISSUE.FORD DOESN'T WANT TO PAY FULL PRICE.
Mfg Campaign: 11373123
Recall Date: Nov 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CAR LOST POWER WHILE DRIVING. NO WARNING LIGHTS. NO PROBLEMS PRIOR TO THIS. HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY CHECKED IT OUT AND SAID IT NEEDS A NEW TRANSMISSION. $6400. CAR IS FOUR YEARS OLD WITH 67,000 MILES ON IT. POWER TRAIN WARRANTY ONLY LASTED UNTIL 60,000 MILES.
Corrective Action:
CAR LOST POWER WHILE DRIVING. NO WARNING LIGHTS. NO PROBLEMS PRIOR TO THIS. HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY CHECKED IT OUT AND SAID IT NEEDS A NEW TRANSMISSION. $6400. CAR IS FOUR YEARS OLD WITH 67,000 MILES ON IT. POWER TRAIN WARRANTY ONLY LASTED UNTIL 60,000 MILES.
Additional Notes:
CAR LOST POWER WHILE DRIVING. NO WARNING LIGHTS. NO PROBLEMS PRIOR TO THIS. HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY CHECKED IT OUT AND SAID IT NEEDS A NEW TRANSMISSION. $6400. CAR IS FOUR YEARS OLD WITH 67,000 MILES ON IT. POWER TRAIN WARRANTY ONLY LASTED UNTIL 60,000 MILES.
Mfg Campaign: 11373254
Recall Date: Nov 5, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Corrective Action:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Additional Notes:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Mfg Campaign: 11372590
Recall Date: Nov 2, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Corrective Action:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Additional Notes:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Mfg Campaign: 11372590
Recall Date: Nov 2, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Corrective Action:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Additional Notes:
FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING
Mfg Campaign: 11372590
Recall Date: Nov 2, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT IS DELAMINATING ON WINDSHIELD PILLAR. PEELING OFF IN SHEETS. NO BODY WORK OR WINDSHIELD REPLACEMENT HAS BEEN DONE. THIS IS A PROBLEM WITH THE FACTORY PAINT.
Corrective Action:
PAINT IS DELAMINATING ON WINDSHIELD PILLAR. PEELING OFF IN SHEETS. NO BODY WORK OR WINDSHIELD REPLACEMENT HAS BEEN DONE. THIS IS A PROBLEM WITH THE FACTORY PAINT.
Additional Notes:
PAINT IS DELAMINATING ON WINDSHIELD PILLAR. PEELING OFF IN SHEETS. NO BODY WORK OR WINDSHIELD REPLACEMENT HAS BEEN DONE. THIS IS A PROBLEM WITH THE FACTORY PAINT.
Mfg Campaign: 11372743
Recall Date: Nov 2, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VEHICLE KEEPS OVERHEATING. WE CONTINUE TO ADD COOLANT. WE'RE ABLE TO ONLY DRIVE A SHORT DISTANCE AT APPROXIMATELY 20 TO 30 MPH AND THE VEHICLE WARNING LIGHTS COME ON AND THE VEHICLE BEGINS TO OVERHEAT AGAIN
Corrective Action:
VEHICLE KEEPS OVERHEATING. WE CONTINUE TO ADD COOLANT. WE'RE ABLE TO ONLY DRIVE A SHORT DISTANCE AT APPROXIMATELY 20 TO 30 MPH AND THE VEHICLE WARNING LIGHTS COME ON AND THE VEHICLE BEGINS TO OVERHEAT AGAIN
Additional Notes:
VEHICLE KEEPS OVERHEATING. WE CONTINUE TO ADD COOLANT. WE'RE ABLE TO ONLY DRIVE A SHORT DISTANCE AT APPROXIMATELY 20 TO 30 MPH AND THE VEHICLE WARNING LIGHTS COME ON AND THE VEHICLE BEGINS TO OVERHEAT AGAIN
Mfg Campaign: 11372769
Recall Date: Nov 2, 2020
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