Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Corrective Action:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Additional Notes:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Mfg Campaign: 11397424
Recall Date: Feb 22, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Corrective Action:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Additional Notes:
TL* THE CONTACT'S WIFE OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT PUSHED THE VEHICLE OUT OF THE ROADWAY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION NOW MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAVENDER FORD (4860 INTERSTATE 10 FRONTAGE RD, COLUMBUS, TX 78934, (855)874-2232) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Mfg Campaign: 11397424
Recall Date: Feb 22, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PAINT IS PEELING NEXT TO THE WINDSHIELD ON DRIVER'S SIDE POST A. THE PAINT IS NOT EVEN STICKING TO THE VEHICLE IN THIS AREA
Corrective Action:
THE PAINT IS PEELING NEXT TO THE WINDSHIELD ON DRIVER'S SIDE POST A. THE PAINT IS NOT EVEN STICKING TO THE VEHICLE IN THIS AREA
Additional Notes:
THE PAINT IS PEELING NEXT TO THE WINDSHIELD ON DRIVER'S SIDE POST A. THE PAINT IS NOT EVEN STICKING TO THE VEHICLE IN THIS AREA
Mfg Campaign: 11395962
Recall Date: Feb 12, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
36,000 MILES AND COOLANT LEAKED INTO ENGINE. DEALERSHIP TOLD ME THEY HAVE TO REPLACE THE LONG BLOCK, BASICALLY REPLACE THE ENGINE. IT'S BEEN A MONTH NOW AND NO WORK HAS BEEN STARTED. THIS ENGINE LEAK ISSUE ON THE FORD ECOBOOST 1.5L ENGINE HAS BEEN KNOWN TO FORD MOTOR CO. SINCE AT LEAST 2015.
Corrective Action:
36,000 MILES AND COOLANT LEAKED INTO ENGINE. DEALERSHIP TOLD ME THEY HAVE TO REPLACE THE LONG BLOCK, BASICALLY REPLACE THE ENGINE. IT'S BEEN A MONTH NOW AND NO WORK HAS BEEN STARTED. THIS ENGINE LEAK ISSUE ON THE FORD ECOBOOST 1.5L ENGINE HAS BEEN KNOWN TO FORD MOTOR CO. SINCE AT LEAST 2015.
Additional Notes:
36,000 MILES AND COOLANT LEAKED INTO ENGINE. DEALERSHIP TOLD ME THEY HAVE TO REPLACE THE LONG BLOCK, BASICALLY REPLACE THE ENGINE. IT'S BEEN A MONTH NOW AND NO WORK HAS BEEN STARTED. THIS ENGINE LEAK ISSUE ON THE FORD ECOBOOST 1.5L ENGINE HAS BEEN KNOWN TO FORD MOTOR CO. SINCE AT LEAST 2015.
Mfg Campaign: 11395850
Recall Date: Feb 11, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WENT WITH ONLY 93,000 MILES ON VEHICLE. WHEN DRIVING IT WAS HESITANT TO GO WHEN I WAS STOPPED AT A RED LIGHT. I WAS ALMOST REAR ENDED BECAUSE OF IT. CAR DIDN'T WANT TO GO IN REVERSE. THANKFULLY I WAS ABLE TO MAKE IT TO MECHANIC JUST IN TIME BEFORE CAR WAS TOTALLY OUT OF COMMISSION.
Corrective Action:
TRANSMISSION WENT WITH ONLY 93,000 MILES ON VEHICLE. WHEN DRIVING IT WAS HESITANT TO GO WHEN I WAS STOPPED AT A RED LIGHT. I WAS ALMOST REAR ENDED BECAUSE OF IT. CAR DIDN'T WANT TO GO IN REVERSE. THANKFULLY I WAS ABLE TO MAKE IT TO MECHANIC JUST IN TIME BEFORE CAR WAS TOTALLY OUT OF COMMISSION.
Additional Notes:
TRANSMISSION WENT WITH ONLY 93,000 MILES ON VEHICLE. WHEN DRIVING IT WAS HESITANT TO GO WHEN I WAS STOPPED AT A RED LIGHT. I WAS ALMOST REAR ENDED BECAUSE OF IT. CAR DIDN'T WANT TO GO IN REVERSE. THANKFULLY I WAS ABLE TO MAKE IT TO MECHANIC JUST IN TIME BEFORE CAR WAS TOTALLY OUT OF COMMISSION.
Mfg Campaign: 11395209
Recall Date: Feb 8, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Corrective Action:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Additional Notes:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Mfg Campaign: 11394963
Recall Date: Feb 6, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Corrective Action:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Additional Notes:
RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.
Mfg Campaign: 11394963
Recall Date: Feb 6, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
NOTICED ONE OF THE TWO SCREWS THAT ATTACHES THE BRAKE FLUID RESERVOIR WAS MISSING. THE OTHER SCREW WAS ABOUT TO FALL OUT AND THE RESERVOIR WAS LEANING SUCH THAT SOME OF THE BRAKE FLUID HAD LEAKED OUT THE CAP. IF THE OTHER SCREW HAD FALLEN OUT THIS COULD PRESENT A VERY HAZARDOUS CONDITION. 2017 FORD ESCAPE, V6 ENGINE WITH 25523 MILES.
Corrective Action:
NOTICED ONE OF THE TWO SCREWS THAT ATTACHES THE BRAKE FLUID RESERVOIR WAS MISSING. THE OTHER SCREW WAS ABOUT TO FALL OUT AND THE RESERVOIR WAS LEANING SUCH THAT SOME OF THE BRAKE FLUID HAD LEAKED OUT THE CAP. IF THE OTHER SCREW HAD FALLEN OUT THIS COULD PRESENT A VERY HAZARDOUS CONDITION. 2017 FORD ESCAPE, V6 ENGINE WITH 25523 MILES.
Additional Notes:
NOTICED ONE OF THE TWO SCREWS THAT ATTACHES THE BRAKE FLUID RESERVOIR WAS MISSING. THE OTHER SCREW WAS ABOUT TO FALL OUT AND THE RESERVOIR WAS LEANING SUCH THAT SOME OF THE BRAKE FLUID HAD LEAKED OUT THE CAP. IF THE OTHER SCREW HAD FALLEN OUT THIS COULD PRESENT A VERY HAZARDOUS CONDITION. 2017 FORD ESCAPE, V6 ENGINE WITH 25523 MILES.
Mfg Campaign: 11394972
Recall Date: Feb 6, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DOOR PANELS SEPARATE FROM THE DOOR METAL FRAME DUE TO POOR CLIPS OR FASTENERS USED AT TIME OF MANUFACTURE. TWO DOORS ON MY VEHICLE CAN BE IMPOSSIBLE TO OPEN. FORD DEALER INSISTS NO PROBLEM -- I DAMAGED DOORS AND THEREFOR 600$ PER DOOR TO FIX. I GO ON INTERNET AND SEE MANY MANY OTHERS HAVEING EXACT SAME ISSUE. BOTH DOORS STARTED EXHIBITING THIS ON DRIVER SIDE ABOUT A MONTH APART.. IF THE CAR CAUGHT FIRE OR I COULD A DANGEROUS COLLISION WAS IMMINENT WHILE PARKED, I COULD NOT GET OUT IN TIME. ALSO IF AN ACCIDENT OCCURRED, I COULD NOT EXIT IN A TIMELY FASHION
Corrective Action:
THE DOOR PANELS SEPARATE FROM THE DOOR METAL FRAME DUE TO POOR CLIPS OR FASTENERS USED AT TIME OF MANUFACTURE. TWO DOORS ON MY VEHICLE CAN BE IMPOSSIBLE TO OPEN. FORD DEALER INSISTS NO PROBLEM -- I DAMAGED DOORS AND THEREFOR 600$ PER DOOR TO FIX. I GO ON INTERNET AND SEE MANY MANY OTHERS HAVEING EXACT SAME ISSUE. BOTH DOORS STARTED EXHIBITING THIS ON DRIVER SIDE ABOUT A MONTH APART.. IF THE CAR CAUGHT FIRE OR I COULD A DANGEROUS COLLISION WAS IMMINENT WHILE PARKED, I COULD NOT GET OUT IN TIME. ALSO IF AN ACCIDENT OCCURRED, I COULD NOT EXIT IN A TIMELY FASHION
Additional Notes:
THE DOOR PANELS SEPARATE FROM THE DOOR METAL FRAME DUE TO POOR CLIPS OR FASTENERS USED AT TIME OF MANUFACTURE. TWO DOORS ON MY VEHICLE CAN BE IMPOSSIBLE TO OPEN. FORD DEALER INSISTS NO PROBLEM -- I DAMAGED DOORS AND THEREFOR 600$ PER DOOR TO FIX. I GO ON INTERNET AND SEE MANY MANY OTHERS HAVEING EXACT SAME ISSUE. BOTH DOORS STARTED EXHIBITING THIS ON DRIVER SIDE ABOUT A MONTH APART.. IF THE CAR CAUGHT FIRE OR I COULD A DANGEROUS COLLISION WAS IMMINENT WHILE PARKED, I COULD NOT GET OUT IN TIME. ALSO IF AN ACCIDENT OCCURRED, I COULD NOT EXIT IN A TIMELY FASHION
Mfg Campaign: 11395014
Recall Date: Feb 6, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE RIGHT REAR BRAKE MAKES A CLUNKING NOISE AND ALSO THE LEFT FRONT BRAKE MAKES THE SAME NOISE.WHEN TAKING OFF BY BACKING OUT OR PULLING OUT AND APPLYING THE BRAKES IT MAKES A CLUNKING SOUND
Corrective Action:
THE RIGHT REAR BRAKE MAKES A CLUNKING NOISE AND ALSO THE LEFT FRONT BRAKE MAKES THE SAME NOISE.WHEN TAKING OFF BY BACKING OUT OR PULLING OUT AND APPLYING THE BRAKES IT MAKES A CLUNKING SOUND
Additional Notes:
THE RIGHT REAR BRAKE MAKES A CLUNKING NOISE AND ALSO THE LEFT FRONT BRAKE MAKES THE SAME NOISE.WHEN TAKING OFF BY BACKING OUT OR PULLING OUT AND APPLYING THE BRAKES IT MAKES A CLUNKING SOUND
Mfg Campaign: 11390941
Recall Date: Feb 1, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE BEGAN TO COME OUT THE REAR END OF THE VEHICLE. THERE WERE NO WARNING LIGHTS. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PROCEEDED TO DRIVE AT A LOW-SPEED. THE CONTACT STATED THAT APPROXIMATELY 25 MINUTES LATER THE VEHICLE SHUTOFF. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN EXCESS AMOUNT OF OIL IN THE CYLINDERS OF THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO MIKE NAUGHTON FORD, INC. (150 S HAVANA ST, AURORA, CO 80012; (720) 712-0678) WHO HAD COMPLETED A PREVIOUS RECALL ON THE VEHICLE. THE CONTACT STATED THAT SHORTLY AFTER THE RECALL REPAIR, A WARNING LIGHT INDICATING A MISFIRE HAD ILLUMINATED. THE CONTACT CHANGED THE SPARK PLUGS ON THE VEHICLE CAUSING THE WARNING LIGHT TO NO LONGER BE ILLUMINATED. THE CONTACT STATED THAT APPROXIMATELY 3-4 DAYS LATER WHILE STARTING THE VEHICLE FROM A COLD START, SHE NOTICED THE VEHICLE EMITTING WHITE SMOKE AGAIN. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THAT OIL HAD GOTTEN INTO THE COOLANT AND IN CYLINDER NUMBER 1 AND NUMBER 2. THE VEHICLE WAS REPAIRED ON 02/12/21 . THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WOULD BE COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE BEGAN TO COME OUT THE REAR END OF THE VEHICLE. THERE WERE NO WARNING LIGHTS. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PROCEEDED TO DRIVE AT A LOW-SPEED. THE CONTACT STATED THAT APPROXIMATELY 25 MINUTES LATER THE VEHICLE SHUTOFF. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN EXCESS AMOUNT OF OIL IN THE CYLINDERS OF THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO MIKE NAUGHTON FORD, INC. (150 S HAVANA ST, AURORA, CO 80012; (720) 712-0678) WHO HAD COMPLETED A PREVIOUS RECALL ON THE VEHICLE. THE CONTACT STATED THAT SHORTLY AFTER THE RECALL REPAIR, A WARNING LIGHT INDICATING A MISFIRE HAD ILLUMINATED. THE CONTACT CHANGED THE SPARK PLUGS ON THE VEHICLE CAUSING THE WARNING LIGHT TO NO LONGER BE ILLUMINATED. THE CONTACT STATED THAT APPROXIMATELY 3-4 DAYS LATER WHILE STARTING THE VEHICLE FROM A COLD START, SHE NOTICED THE VEHICLE EMITTING WHITE SMOKE AGAIN. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THAT OIL HAD GOTTEN INTO THE COOLANT AND IN CYLINDER NUMBER 1 AND NUMBER 2. THE VEHICLE WAS REPAIRED ON 02/12/21 . THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WOULD BE COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE BEGAN TO COME OUT THE REAR END OF THE VEHICLE. THERE WERE NO WARNING LIGHTS. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PROCEEDED TO DRIVE AT A LOW-SPEED. THE CONTACT STATED THAT APPROXIMATELY 25 MINUTES LATER THE VEHICLE SHUTOFF. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN EXCESS AMOUNT OF OIL IN THE CYLINDERS OF THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO MIKE NAUGHTON FORD, INC. (150 S HAVANA ST, AURORA, CO 80012; (720) 712-0678) WHO HAD COMPLETED A PREVIOUS RECALL ON THE VEHICLE. THE CONTACT STATED THAT SHORTLY AFTER THE RECALL REPAIR, A WARNING LIGHT INDICATING A MISFIRE HAD ILLUMINATED. THE CONTACT CHANGED THE SPARK PLUGS ON THE VEHICLE CAUSING THE WARNING LIGHT TO NO LONGER BE ILLUMINATED. THE CONTACT STATED THAT APPROXIMATELY 3-4 DAYS LATER WHILE STARTING THE VEHICLE FROM A COLD START, SHE NOTICED THE VEHICLE EMITTING WHITE SMOKE AGAIN. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THAT OIL HAD GOTTEN INTO THE COOLANT AND IN CYLINDER NUMBER 1 AND NUMBER 2. THE VEHICLE WAS REPAIRED ON 02/12/21 . THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WOULD BE COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.*DT*JB
Mfg Campaign: 11390657
Recall Date: Jan 29, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING MY WIFE ATTEMTPTED TO ADJUST THE SEAT JUST A TINY BIT WHEN SHE STARTED OUT , SINCE I HAD DRIVEN IIT PREVIOUSLY, AND SHE HAD ADJUSTED IT BEFORE SHE LEFT BUT AS I SAID SHE NEEDED A SLIGHT ADJUSTMENT FORWARD. WHEN SHE DID THIS THE FORWARD LEVER KEPT GOING AND WOULD NOT STOP CRUSHING HER AGAINST THE STEERING COLUMN AND THE SEAT BELT SQUEEZING HER, TO THE POINT SHE HAD TO DRIVE OFF THE ROAD AND ALL SHE COULD DO WAS GET A TOE ON THE BRAKE BECAUSE OF BEING IN SUCH A COMPRESSED POSITION AND WAS ABLE TO SKID TO A STOP. WHEN SHE GOT HOME AND EXPLAINED IT TO ME I WENT OUT AND TRIED THE FORWARD SEAT BUTTON TWICE AND IT DI THE SAME THING, LOCKED ALL THE WAY FORWARD. I TRIED A FEW MORE TIMES BUT IT DID NOT DO IT.. TOOK IT TO THE FORD DEALER AND THEY SAID THEY CAN'T GET IT TO DO THE SAME THING AND ARE KEPPING IT OVERNIGHT AND WILL TRY IN MORNING, AND IF IT DOESN'T DO IT THERE IS NOTHING THEY CAN DO HE SAID.
Corrective Action:
WHILE DRIVING MY WIFE ATTEMTPTED TO ADJUST THE SEAT JUST A TINY BIT WHEN SHE STARTED OUT , SINCE I HAD DRIVEN IIT PREVIOUSLY, AND SHE HAD ADJUSTED IT BEFORE SHE LEFT BUT AS I SAID SHE NEEDED A SLIGHT ADJUSTMENT FORWARD. WHEN SHE DID THIS THE FORWARD LEVER KEPT GOING AND WOULD NOT STOP CRUSHING HER AGAINST THE STEERING COLUMN AND THE SEAT BELT SQUEEZING HER, TO THE POINT SHE HAD TO DRIVE OFF THE ROAD AND ALL SHE COULD DO WAS GET A TOE ON THE BRAKE BECAUSE OF BEING IN SUCH A COMPRESSED POSITION AND WAS ABLE TO SKID TO A STOP. WHEN SHE GOT HOME AND EXPLAINED IT TO ME I WENT OUT AND TRIED THE FORWARD SEAT BUTTON TWICE AND IT DI THE SAME THING, LOCKED ALL THE WAY FORWARD. I TRIED A FEW MORE TIMES BUT IT DID NOT DO IT.. TOOK IT TO THE FORD DEALER AND THEY SAID THEY CAN'T GET IT TO DO THE SAME THING AND ARE KEPPING IT OVERNIGHT AND WILL TRY IN MORNING, AND IF IT DOESN'T DO IT THERE IS NOTHING THEY CAN DO HE SAID.
Additional Notes:
WHILE DRIVING MY WIFE ATTEMTPTED TO ADJUST THE SEAT JUST A TINY BIT WHEN SHE STARTED OUT , SINCE I HAD DRIVEN IIT PREVIOUSLY, AND SHE HAD ADJUSTED IT BEFORE SHE LEFT BUT AS I SAID SHE NEEDED A SLIGHT ADJUSTMENT FORWARD. WHEN SHE DID THIS THE FORWARD LEVER KEPT GOING AND WOULD NOT STOP CRUSHING HER AGAINST THE STEERING COLUMN AND THE SEAT BELT SQUEEZING HER, TO THE POINT SHE HAD TO DRIVE OFF THE ROAD AND ALL SHE COULD DO WAS GET A TOE ON THE BRAKE BECAUSE OF BEING IN SUCH A COMPRESSED POSITION AND WAS ABLE TO SKID TO A STOP. WHEN SHE GOT HOME AND EXPLAINED IT TO ME I WENT OUT AND TRIED THE FORWARD SEAT BUTTON TWICE AND IT DI THE SAME THING, LOCKED ALL THE WAY FORWARD. I TRIED A FEW MORE TIMES BUT IT DID NOT DO IT.. TOOK IT TO THE FORD DEALER AND THEY SAID THEY CAN'T GET IT TO DO THE SAME THING AND ARE KEPPING IT OVERNIGHT AND WILL TRY IN MORNING, AND IF IT DOESN'T DO IT THERE IS NOTHING THEY CAN DO HE SAID.
Mfg Campaign: 11390083
Recall Date: Jan 26, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
CAR STEERING COMPLETELY STOPPED WHILE DRIVING ON HIGHWAY. COULD STILL MOVE. COULD NOT STEER CAR. VERY UNSAFE. CAN CAUSE AN ACCIDENT.
Corrective Action:
CAR STEERING COMPLETELY STOPPED WHILE DRIVING ON HIGHWAY. COULD STILL MOVE. COULD NOT STEER CAR. VERY UNSAFE. CAN CAUSE AN ACCIDENT.
Additional Notes:
CAR STEERING COMPLETELY STOPPED WHILE DRIVING ON HIGHWAY. COULD STILL MOVE. COULD NOT STEER CAR. VERY UNSAFE. CAN CAUSE AN ACCIDENT.
Mfg Campaign: 11388844
Recall Date: Jan 19, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY VEHICLE BEGAN TELLING ME IT WAS OVERHEATING AS SOON AS I WOULD TURN IT ON IN THE MORNING(12+ HOURS AFTER NOT BEING DRIVEN) AND BEGAN SHAKING. I WOULD TURN OFF/ON THE VEHICLE AND THE ENGINE LIGHT WOULD APPEAR AND DISAPPEAR THROUGHOUT THE DAY BUT DROVE FINE. EVENTUALLY THE ISSUE BEGAN WHEN I WAS PHYSICALLY DRIVING THE VEHICLE, LEADING ME TO PULL OVER IN A NEIGHBORHOOD TO HAVE IT TOWED. FORD DEALERSHIP LOOKED AT MY VEHICLE AND INFORMED ME THAT THE COOLANT HAD LEAKED INTO MY CYLINDER HEADS(1.5L ENGINE). THEY QUOTED ME AN ESTIMATE OF $6K TO REPLACE MY ENTIRE TRANSMISSION. I HAVE NOT YET MADE THE DECISION TO GO AHEAD WITH THE REPAIR AS I AM WEIGHING MY OPTIONS. I HAVE ONLY HAD MY VEHICLE FOR 2.5 YEARS WITH ZERO ISSUES. BOUGHT AT AROUND 40K MILES AND TRANSMISSION WENT OUT AT AROUND 82K.
Corrective Action:
MY VEHICLE BEGAN TELLING ME IT WAS OVERHEATING AS SOON AS I WOULD TURN IT ON IN THE MORNING(12+ HOURS AFTER NOT BEING DRIVEN) AND BEGAN SHAKING. I WOULD TURN OFF/ON THE VEHICLE AND THE ENGINE LIGHT WOULD APPEAR AND DISAPPEAR THROUGHOUT THE DAY BUT DROVE FINE. EVENTUALLY THE ISSUE BEGAN WHEN I WAS PHYSICALLY DRIVING THE VEHICLE, LEADING ME TO PULL OVER IN A NEIGHBORHOOD TO HAVE IT TOWED. FORD DEALERSHIP LOOKED AT MY VEHICLE AND INFORMED ME THAT THE COOLANT HAD LEAKED INTO MY CYLINDER HEADS(1.5L ENGINE). THEY QUOTED ME AN ESTIMATE OF $6K TO REPLACE MY ENTIRE TRANSMISSION. I HAVE NOT YET MADE THE DECISION TO GO AHEAD WITH THE REPAIR AS I AM WEIGHING MY OPTIONS. I HAVE ONLY HAD MY VEHICLE FOR 2.5 YEARS WITH ZERO ISSUES. BOUGHT AT AROUND 40K MILES AND TRANSMISSION WENT OUT AT AROUND 82K.
Additional Notes:
MY VEHICLE BEGAN TELLING ME IT WAS OVERHEATING AS SOON AS I WOULD TURN IT ON IN THE MORNING(12+ HOURS AFTER NOT BEING DRIVEN) AND BEGAN SHAKING. I WOULD TURN OFF/ON THE VEHICLE AND THE ENGINE LIGHT WOULD APPEAR AND DISAPPEAR THROUGHOUT THE DAY BUT DROVE FINE. EVENTUALLY THE ISSUE BEGAN WHEN I WAS PHYSICALLY DRIVING THE VEHICLE, LEADING ME TO PULL OVER IN A NEIGHBORHOOD TO HAVE IT TOWED. FORD DEALERSHIP LOOKED AT MY VEHICLE AND INFORMED ME THAT THE COOLANT HAD LEAKED INTO MY CYLINDER HEADS(1.5L ENGINE). THEY QUOTED ME AN ESTIMATE OF $6K TO REPLACE MY ENTIRE TRANSMISSION. I HAVE NOT YET MADE THE DECISION TO GO AHEAD WITH THE REPAIR AS I AM WEIGHING MY OPTIONS. I HAVE ONLY HAD MY VEHICLE FOR 2.5 YEARS WITH ZERO ISSUES. BOUGHT AT AROUND 40K MILES AND TRANSMISSION WENT OUT AT AROUND 82K.
Mfg Campaign: 11387631
Recall Date: Jan 11, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT PEELING FROM THE WINDSHIELD PILLAR ON THE DRIVER'S SIDE. PAINT PEELED OFF IN A 6" X 1" FLAKE. THIS SEEMS TO BE A VERY COMMON PROBLEM.
Corrective Action:
PAINT PEELING FROM THE WINDSHIELD PILLAR ON THE DRIVER'S SIDE. PAINT PEELED OFF IN A 6" X 1" FLAKE. THIS SEEMS TO BE A VERY COMMON PROBLEM.
Additional Notes:
PAINT PEELING FROM THE WINDSHIELD PILLAR ON THE DRIVER'S SIDE. PAINT PEELED OFF IN A 6" X 1" FLAKE. THIS SEEMS TO BE A VERY COMMON PROBLEM.
Mfg Campaign: 11385636
Recall Date: Dec 30, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE LIGHT CAME ON. RECEIVED CODE P0302 MISFIRE IN CYLINDER 2. REPLACED PLUGS AND COIL DIDN'T CORRECT PROBLEM. THE NEXT DAY I STARTED THE VEHICLE AND THE TEMPERATURE GAGE WENT STRAIGHT TO THE TOP READING IT WAS RUNNING HOT. CALLED A TOW TRUCK FIRST THING MONDAY MORNING AND DIDN'T DRIVE THE VEHICLE AGAIN. HAS 50,200 MILES ON IT. FORD DEALER SAID THEY WOULD LOOK AT IT BUT I HAVE TO GET IT TO THEM. SEEMS TO BE A KNOWN PROBLEM WITH THE VEHICLE. I HAVE HAD THE VEHICLE SINCE JULY OF 2019. I FEEL LIKE FORD SHOULD GET IT TOGETHER AND ACTUALLY FIX THE PROBLEM AND NOT PUT BANDAID ON IT.
Corrective Action:
ENGINE LIGHT CAME ON. RECEIVED CODE P0302 MISFIRE IN CYLINDER 2. REPLACED PLUGS AND COIL DIDN'T CORRECT PROBLEM. THE NEXT DAY I STARTED THE VEHICLE AND THE TEMPERATURE GAGE WENT STRAIGHT TO THE TOP READING IT WAS RUNNING HOT. CALLED A TOW TRUCK FIRST THING MONDAY MORNING AND DIDN'T DRIVE THE VEHICLE AGAIN. HAS 50,200 MILES ON IT. FORD DEALER SAID THEY WOULD LOOK AT IT BUT I HAVE TO GET IT TO THEM. SEEMS TO BE A KNOWN PROBLEM WITH THE VEHICLE. I HAVE HAD THE VEHICLE SINCE JULY OF 2019. I FEEL LIKE FORD SHOULD GET IT TOGETHER AND ACTUALLY FIX THE PROBLEM AND NOT PUT BANDAID ON IT.
Additional Notes:
ENGINE LIGHT CAME ON. RECEIVED CODE P0302 MISFIRE IN CYLINDER 2. REPLACED PLUGS AND COIL DIDN'T CORRECT PROBLEM. THE NEXT DAY I STARTED THE VEHICLE AND THE TEMPERATURE GAGE WENT STRAIGHT TO THE TOP READING IT WAS RUNNING HOT. CALLED A TOW TRUCK FIRST THING MONDAY MORNING AND DIDN'T DRIVE THE VEHICLE AGAIN. HAS 50,200 MILES ON IT. FORD DEALER SAID THEY WOULD LOOK AT IT BUT I HAVE TO GET IT TO THEM. SEEMS TO BE A KNOWN PROBLEM WITH THE VEHICLE. I HAVE HAD THE VEHICLE SINCE JULY OF 2019. I FEEL LIKE FORD SHOULD GET IT TOGETHER AND ACTUALLY FIX THE PROBLEM AND NOT PUT BANDAID ON IT.
Mfg Campaign: 11384604
Recall Date: Dec 22, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT ON DRIVERS SIDE WINDSHIELD FRAME FLAKED OFF IN A 6"X1" CHUNK. THIS 2017 FORD ESCAPE SE HAS 31,000 MILES ON IT AND IS ALWAYS GARAGED. NO HAIL OR HEAVY RAIN PRIOR TO THE FLAKING. MANY COMPLAINTS ON THE INTERNET FOR THE EXACT SAME THING.
Corrective Action:
PAINT ON DRIVERS SIDE WINDSHIELD FRAME FLAKED OFF IN A 6"X1" CHUNK. THIS 2017 FORD ESCAPE SE HAS 31,000 MILES ON IT AND IS ALWAYS GARAGED. NO HAIL OR HEAVY RAIN PRIOR TO THE FLAKING. MANY COMPLAINTS ON THE INTERNET FOR THE EXACT SAME THING.
Additional Notes:
PAINT ON DRIVERS SIDE WINDSHIELD FRAME FLAKED OFF IN A 6"X1" CHUNK. THIS 2017 FORD ESCAPE SE HAS 31,000 MILES ON IT AND IS ALWAYS GARAGED. NO HAIL OR HEAVY RAIN PRIOR TO THE FLAKING. MANY COMPLAINTS ON THE INTERNET FOR THE EXACT SAME THING.
Mfg Campaign: 11384415
Recall Date: Dec 21, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE IS 3 YEARS OLD. INSTRUMENT CLUSTER DIED OR JUST STOPPED RANDOMLY WORKING. FORD WON'T DO ANYTHING ABOUT IT EVEN THOUGH THIS IS A MANUFACTURER ISSUE.
Corrective Action:
MY VEHICLE IS 3 YEARS OLD. INSTRUMENT CLUSTER DIED OR JUST STOPPED RANDOMLY WORKING. FORD WON'T DO ANYTHING ABOUT IT EVEN THOUGH THIS IS A MANUFACTURER ISSUE.
Additional Notes:
MY VEHICLE IS 3 YEARS OLD. INSTRUMENT CLUSTER DIED OR JUST STOPPED RANDOMLY WORKING. FORD WON'T DO ANYTHING ABOUT IT EVEN THOUGH THIS IS A MANUFACTURER ISSUE.
Mfg Campaign: 11383856
Recall Date: Dec 17, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A 2017 FORD ESCAPE 4 MONTHS AGO. MONDAY MY TRANSMISSION WENT OUT. WITH LESS THAN 100,000 MILES ON IT. I WAS STOPPED WHEN THE CAR JERKED, I TRIED PRESSING THE GAS AND IT WOULDN'T GO JUST THE ENGINE REVIVED, IT FINALLY JUMPED INTO GEAR AND I WAS ABLE TO GET HOME. I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND GOT A RECALL FIXED FOR THE POWERTRAIN CONTROL MODULE, HOPING THAT WOULD HELP THE ISSUE, ONLY TO GET A CALL SAYING I NEED A NEW TRANSMISSION.
Corrective Action:
I PURCHASED A 2017 FORD ESCAPE 4 MONTHS AGO. MONDAY MY TRANSMISSION WENT OUT. WITH LESS THAN 100,000 MILES ON IT. I WAS STOPPED WHEN THE CAR JERKED, I TRIED PRESSING THE GAS AND IT WOULDN'T GO JUST THE ENGINE REVIVED, IT FINALLY JUMPED INTO GEAR AND I WAS ABLE TO GET HOME. I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND GOT A RECALL FIXED FOR THE POWERTRAIN CONTROL MODULE, HOPING THAT WOULD HELP THE ISSUE, ONLY TO GET A CALL SAYING I NEED A NEW TRANSMISSION.
Additional Notes:
I PURCHASED A 2017 FORD ESCAPE 4 MONTHS AGO. MONDAY MY TRANSMISSION WENT OUT. WITH LESS THAN 100,000 MILES ON IT. I WAS STOPPED WHEN THE CAR JERKED, I TRIED PRESSING THE GAS AND IT WOULDN'T GO JUST THE ENGINE REVIVED, IT FINALLY JUMPED INTO GEAR AND I WAS ABLE TO GET HOME. I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND GOT A RECALL FIXED FOR THE POWERTRAIN CONTROL MODULE, HOPING THAT WOULD HELP THE ISSUE, ONLY TO GET A CALL SAYING I NEED A NEW TRANSMISSION.
Mfg Campaign: 11383968
Recall Date: Dec 17, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO COOLANT INTRUSION SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE COOLANT INTRUSION OCCURRED. THE DEALER ADVISED THE ENGINE NEEDED TO BE REPLEASED. THE MANUFACTURER DID OFFER SOME ASSISTANCE. *JS
Corrective Action:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO COOLANT INTRUSION SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE COOLANT INTRUSION OCCURRED. THE DEALER ADVISED THE ENGINE NEEDED TO BE REPLEASED. THE MANUFACTURER DID OFFER SOME ASSISTANCE. *JS
Additional Notes:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO COOLANT INTRUSION SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE COOLANT INTRUSION OCCURRED. THE DEALER ADVISED THE ENGINE NEEDED TO BE REPLEASED. THE MANUFACTURER DID OFFER SOME ASSISTANCE. *JS
Mfg Campaign: 11382698
Recall Date: Dec 16, 2020
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