Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup rearview camera unavailable during parking while backing in.
Corrective Action:
Backup rearview camera unavailable during parking while backing in.
Additional Notes:
Backup rearview camera unavailable during parking while backing in.
Mfg Campaign: 11479719
Recall Date: Aug 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gear shifter intermittently failed to shift out of park(P). The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gear shifter intermittently failed to shift out of park(P). The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gear shifter intermittently failed to shift out of park(P). The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
Mfg Campaign: 11479832
Recall Date: Aug 17, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
To Whom It May Concern: I am the owner of a 2016 Ford Escape and received a recall notice in July of 2022. The notice stated that the issue is: “On your vehicle, t may be possible the transmission shifter cable bushing is damaged or missing.” My vehicle has 97,000 miles on it. On Monday, August 8, I was driving on Interstate 480E. All of sudden my car began driving erratically and went from 70 mph to 60 mph and down to 40 mph with it feeling as though it was going to stall. Fortunately, I was able to move over two lanes and get it on a berm and immediately turned it off and activated my hazards. I called the Garfield Heights, Ohio, Police Department and was told I would be sent a police cruiser for safety reasons. I also called a tow truck since I was about 30 miles from my home. I had the car towed to Lakeside Certified Auto, 38525 Lakeshore Boulevard, Willoughby, Ohio. The technician that inspected the vehicle called to tell me that the transmission had a broken clutch and that it would be extremely expensive ($5,500 for a used transmission with 60,000 miles or $6,500 for a remanufactured transmission with a 3-year unlimited mileage warranty) repair. I have had an Extended Warranty on my vehicle which (unfortunately) had expired in May 2022. I am sending this email just to see if I am covered for this unfortunate occurrence. I can only be thankful that my car did not stall on the freeway and that I did make it to safety. The alternative is unthinkable! Thank you for your time and consideration.
Corrective Action:
To Whom It May Concern: I am the owner of a 2016 Ford Escape and received a recall notice in July of 2022. The notice stated that the issue is: “On your vehicle, t may be possible the transmission shifter cable bushing is damaged or missing.” My vehicle has 97,000 miles on it. On Monday, August 8, I was driving on Interstate 480E. All of sudden my car began driving erratically and went from 70 mph to 60 mph and down to 40 mph with it feeling as though it was going to stall. Fortunately, I was able to move over two lanes and get it on a berm and immediately turned it off and activated my hazards. I called the Garfield Heights, Ohio, Police Department and was told I would be sent a police cruiser for safety reasons. I also called a tow truck since I was about 30 miles from my home. I had the car towed to Lakeside Certified Auto, 38525 Lakeshore Boulevard, Willoughby, Ohio. The technician that inspected the vehicle called to tell me that the transmission had a broken clutch and that it would be extremely expensive ($5,500 for a used transmission with 60,000 miles or $6,500 for a remanufactured transmission with a 3-year unlimited mileage warranty) repair. I have had an Extended Warranty on my vehicle which (unfortunately) had expired in May 2022. I am sending this email just to see if I am covered for this unfortunate occurrence. I can only be thankful that my car did not stall on the freeway and that I did make it to safety. The alternative is unthinkable! Thank you for your time and consideration.
Additional Notes:
To Whom It May Concern: I am the owner of a 2016 Ford Escape and received a recall notice in July of 2022. The notice stated that the issue is: “On your vehicle, t may be possible the transmission shifter cable bushing is damaged or missing.” My vehicle has 97,000 miles on it. On Monday, August 8, I was driving on Interstate 480E. All of sudden my car began driving erratically and went from 70 mph to 60 mph and down to 40 mph with it feeling as though it was going to stall. Fortunately, I was able to move over two lanes and get it on a berm and immediately turned it off and activated my hazards. I called the Garfield Heights, Ohio, Police Department and was told I would be sent a police cruiser for safety reasons. I also called a tow truck since I was about 30 miles from my home. I had the car towed to Lakeside Certified Auto, 38525 Lakeshore Boulevard, Willoughby, Ohio. The technician that inspected the vehicle called to tell me that the transmission had a broken clutch and that it would be extremely expensive ($5,500 for a used transmission with 60,000 miles or $6,500 for a remanufactured transmission with a 3-year unlimited mileage warranty) repair. I have had an Extended Warranty on my vehicle which (unfortunately) had expired in May 2022. I am sending this email just to see if I am covered for this unfortunate occurrence. I can only be thankful that my car did not stall on the freeway and that I did make it to safety. The alternative is unthinkable! Thank you for your time and consideration.
Mfg Campaign: 11479510
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Mfg Campaign: 11479550
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at 25 MPH and coming to a stop at the stop light, the brake pedal was depressed; however, the vehicle accelerated unintendedly and crashed into the rear end of another occupied vehicle. The air bags deployed. The contact sustained soreness on the neck and shoulders but did not seek medical assistance. The passenger of the other vehicle sustained injuries but did not seek medical assistance. A police report was filed. The contact was towed to a tow lot. An unknown dealer was notified of the failure and informed the contact that they did not have the parts for recall repair of NHTSA Campaign Number: 22V413000 ( Power Train). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000. The consumer stated the repairs were performed on 1/5/22.
Mfg Campaign: 11479550
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Powertrain) however, the parts to do the repair were unavailable. The contact stated that after he parked the vehicle, he placed the gear shifter in park however, the gear shifted to reverse. The contact then stated that he placed the shifter back in park to check under the hood of the vehicle when he noticed that an unknown part had popped off and the bushing was missing. No warning lights were illuminated. The contact notified the dealer of the failure however, the contact was informed that parts were unavailable to remedy the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 164,000
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Powertrain) however, the parts to do the repair were unavailable. The contact stated that after he parked the vehicle, he placed the gear shifter in park however, the gear shifted to reverse. The contact then stated that he placed the shifter back in park to check under the hood of the vehicle when he noticed that an unknown part had popped off and the bushing was missing. No warning lights were illuminated. The contact notified the dealer of the failure however, the contact was informed that parts were unavailable to remedy the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 164,000
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Powertrain) however, the parts to do the repair were unavailable. The contact stated that after he parked the vehicle, he placed the gear shifter in park however, the gear shifted to reverse. The contact then stated that he placed the shifter back in park to check under the hood of the vehicle when he noticed that an unknown part had popped off and the bushing was missing. No warning lights were illuminated. The contact notified the dealer of the failure however, the contact was informed that parts were unavailable to remedy the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 164,000
Mfg Campaign: 11479555
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Sice 2016 I've had numerous issues with this vehicle yet no one had told me about your website. Although some of the repairs on this vehicle were under safety bulletins I was never informed. The latest is that my engine light going off and on. I was told it was misfiring, had an appointment set up for repair and it overheated. The mechanic told me to get it to the dealership immediately so it was towed over. Only to find I needed an engine and that there are many Escapes this way. Another issue was the catalytic converters were bad there were there was only approximately 40 to 50,000 on the car at that time and the dealership refused to put it under the extended warranty saying it wasn't covered. However I believe the manager did it and was fired for it. Another issue what's the gas cap area, I was told because there's not an actual cap that that flap on there will eventually allow fumes to escape and cause an issue so I had to pay over $400 for that, again nothing's covered. And I bought the extended warranty. What a joke. Right after I had bought the car the roof was leaking and again was told it was not covered under a warranty and I had to take it to a repair shop. I also cannot get my GPS to update correctly and other smaller issues. This vehicle has been a lemon from day one and I wish I would have sued under it sooner.
Corrective Action:
Sice 2016 I've had numerous issues with this vehicle yet no one had told me about your website. Although some of the repairs on this vehicle were under safety bulletins I was never informed. The latest is that my engine light going off and on. I was told it was misfiring, had an appointment set up for repair and it overheated. The mechanic told me to get it to the dealership immediately so it was towed over. Only to find I needed an engine and that there are many Escapes this way. Another issue was the catalytic converters were bad there were there was only approximately 40 to 50,000 on the car at that time and the dealership refused to put it under the extended warranty saying it wasn't covered. However I believe the manager did it and was fired for it. Another issue what's the gas cap area, I was told because there's not an actual cap that that flap on there will eventually allow fumes to escape and cause an issue so I had to pay over $400 for that, again nothing's covered. And I bought the extended warranty. What a joke. Right after I had bought the car the roof was leaking and again was told it was not covered under a warranty and I had to take it to a repair shop. I also cannot get my GPS to update correctly and other smaller issues. This vehicle has been a lemon from day one and I wish I would have sued under it sooner.
Additional Notes:
Sice 2016 I've had numerous issues with this vehicle yet no one had told me about your website. Although some of the repairs on this vehicle were under safety bulletins I was never informed. The latest is that my engine light going off and on. I was told it was misfiring, had an appointment set up for repair and it overheated. The mechanic told me to get it to the dealership immediately so it was towed over. Only to find I needed an engine and that there are many Escapes this way. Another issue was the catalytic converters were bad there were there was only approximately 40 to 50,000 on the car at that time and the dealership refused to put it under the extended warranty saying it wasn't covered. However I believe the manager did it and was fired for it. Another issue what's the gas cap area, I was told because there's not an actual cap that that flap on there will eventually allow fumes to escape and cause an issue so I had to pay over $400 for that, again nothing's covered. And I bought the extended warranty. What a joke. Right after I had bought the car the roof was leaking and again was told it was not covered under a warranty and I had to take it to a repair shop. I also cannot get my GPS to update correctly and other smaller issues. This vehicle has been a lemon from day one and I wish I would have sued under it sooner.
Mfg Campaign: 11479631
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that when they turned on the vehicle, the steering assist fault warning message displayed. The power steering had failed and the vehicle was now operating with manual steering only. The contact had made an appointment with the dealer however the vehicle had not been seen as of yet. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that when they turned on the vehicle, the steering assist fault warning message displayed. The power steering had failed and the vehicle was now operating with manual steering only. The contact had made an appointment with the dealer however the vehicle had not been seen as of yet. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that when they turned on the vehicle, the steering assist fault warning message displayed. The power steering had failed and the vehicle was now operating with manual steering only. The contact had made an appointment with the dealer however the vehicle had not been seen as of yet. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Mfg Campaign: 11479308
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving transmission suffered a sudden complete failure, with no warning signs. Car had to be towed to local service station. Mechanic verified transmission was bad from original manufacturing, i.e., bad transmission from the factory
Corrective Action:
While driving transmission suffered a sudden complete failure, with no warning signs. Car had to be towed to local service station. Mechanic verified transmission was bad from original manufacturing, i.e., bad transmission from the factory
Additional Notes:
While driving transmission suffered a sudden complete failure, with no warning signs. Car had to be towed to local service station. Mechanic verified transmission was bad from original manufacturing, i.e., bad transmission from the factory
Mfg Campaign: 11479357
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the highway transmission suffered a sudden complete failure, with no warning signs. Leaving me stranded in the middle of the highway had to have police block off road to get me to a safe place.
Corrective Action:
While driving on the highway transmission suffered a sudden complete failure, with no warning signs. Leaving me stranded in the middle of the highway had to have police block off road to get me to a safe place.
Additional Notes:
While driving on the highway transmission suffered a sudden complete failure, with no warning signs. Leaving me stranded in the middle of the highway had to have police block off road to get me to a safe place.
Mfg Campaign: 11479211
Recall Date: Aug 14, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD ESCAPE. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-413.
Corrective Action:
2016 FORD ESCAPE. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-413.
Additional Notes:
2016 FORD ESCAPE. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-413.
Mfg Campaign: 11478743
Recall Date: Aug 11, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact stated that he was seated in the front passenger seat of a 2016 Ford Escape. The contact stated that while the vehicle owner was driving thru a stop sign at approximately 5 mph, another vehicle crashed into the passenger side of the vehicle. The contact stated that none of the air bags were deployed. The contact stated that no warning lights were illuminated prior to the failure. The contact stated that the driver did not sustain any injuries but was suffering from mental issues from the crash. The passenger sustained injuries to his left toe and ankle as well as lower back which required medical assistance. A police report was filed. The vehicle was towed to the contact’s residence. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The contact stated that he was awaiting an official inspection from the insurance company. The contact stated that photos were sent to the insurance company and they deemed it a possible total loss. The manufacturer was notified of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was 104,577.
Corrective Action:
The contact stated that he was seated in the front passenger seat of a 2016 Ford Escape. The contact stated that while the vehicle owner was driving thru a stop sign at approximately 5 mph, another vehicle crashed into the passenger side of the vehicle. The contact stated that none of the air bags were deployed. The contact stated that no warning lights were illuminated prior to the failure. The contact stated that the driver did not sustain any injuries but was suffering from mental issues from the crash. The passenger sustained injuries to his left toe and ankle as well as lower back which required medical assistance. A police report was filed. The vehicle was towed to the contact’s residence. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The contact stated that he was awaiting an official inspection from the insurance company. The contact stated that photos were sent to the insurance company and they deemed it a possible total loss. The manufacturer was notified of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was 104,577.
Additional Notes:
The contact stated that he was seated in the front passenger seat of a 2016 Ford Escape. The contact stated that while the vehicle owner was driving thru a stop sign at approximately 5 mph, another vehicle crashed into the passenger side of the vehicle. The contact stated that none of the air bags were deployed. The contact stated that no warning lights were illuminated prior to the failure. The contact stated that the driver did not sustain any injuries but was suffering from mental issues from the crash. The passenger sustained injuries to his left toe and ankle as well as lower back which required medical assistance. A police report was filed. The vehicle was towed to the contact’s residence. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The contact stated that he was awaiting an official inspection from the insurance company. The contact stated that photos were sent to the insurance company and they deemed it a possible total loss. The manufacturer was notified of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was 104,577.
Mfg Campaign: 11478791
Recall Date: Aug 11, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Corrective Action:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Additional Notes:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Mfg Campaign: 11477977
Recall Date: Aug 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Corrective Action:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Additional Notes:
I pulled into a walkway access and a passenger got out and closed the door. I shifted the gear shift to reverse and backed up so I could proceed to my left and shifted the gear shift to Drive but, the vehicle went backward. Sitting there with my foot on the brake I turned the key off. I was unable to put it in Park until pushing it to a better position and removing power to the fuse box rather than searching for the fuse that got it. While in Park the reverse lights were on, so I was not able to start; I had it towed to a mechanic because it was stuck in reverse. The next day I learned the mechanic was unable to get information from the modules and it needed to be transported to the local dealership. I have now missed 2 nights of work and the Dealership estimates the 23rd for completion but is not providing a rental nor loner; so poor manufacturing on good faith purchase is complaint here. Additional info - I did hear clicking on the interstate from forward in the vehicle and a brake light bulb went out between receiving the safety notice and the breakdown. I'm not sure I recall the rear video for backing was on or off. I recall an incident last winter while sliding on ice and a semi was in a slide toward me that with the wheels locked in breaking it died when shifting to reverse; it's safer if it does shift because cars can spin on ice into oncoming traffic and I've kept the oncoming traffic lane free before.
Mfg Campaign: 11477977
Recall Date: Aug 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter to Reverse(R) out of a parking space, the vehicle inadvertently drove forward over two curves before crashing into two vehicles and then rolled backward and crashed into a third vehicle. Additionally, the brakes failed to stop the vehicle while the brake pedal was depressed. The air bags were not deployed upon impact. The contact sustained back pain from the collision; however, no medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. Prior to the failure, the dealer was contacted but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter to Reverse(R) out of a parking space, the vehicle inadvertently drove forward over two curves before crashing into two vehicles and then rolled backward and crashed into a third vehicle. Additionally, the brakes failed to stop the vehicle while the brake pedal was depressed. The air bags were not deployed upon impact. The contact sustained back pain from the collision; however, no medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. Prior to the failure, the dealer was contacted but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter to Reverse(R) out of a parking space, the vehicle inadvertently drove forward over two curves before crashing into two vehicles and then rolled backward and crashed into a third vehicle. Additionally, the brakes failed to stop the vehicle while the brake pedal was depressed. The air bags were not deployed upon impact. The contact sustained back pain from the collision; however, no medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. Prior to the failure, the dealer was contacted but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
Mfg Campaign: 11477795
Recall Date: Aug 5, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Transmission light coming on (service now). First started 7/29/2022 this was the first time a diagnostic was done 8/4/2022 by a certified transmission shop was advised this is a pre-warning of greater problem. Was told that this issue occurs in Ford Escapes, Fusion etc.
Corrective Action:
Transmission light coming on (service now). First started 7/29/2022 this was the first time a diagnostic was done 8/4/2022 by a certified transmission shop was advised this is a pre-warning of greater problem. Was told that this issue occurs in Ford Escapes, Fusion etc.
Additional Notes:
Transmission light coming on (service now). First started 7/29/2022 this was the first time a diagnostic was done 8/4/2022 by a certified transmission shop was advised this is a pre-warning of greater problem. Was told that this issue occurs in Ford Escapes, Fusion etc.
Mfg Campaign: 11477614
Recall Date: Aug 4, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE COSNUMER STATED THE TRANSMISSION FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE TRANSMISSION WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TRANSMISSION FAILURE. THE CONSUMER REFERENCED SAFETY RECALL 22S43/ 22V413.
Corrective Action:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE COSNUMER STATED THE TRANSMISSION FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE TRANSMISSION WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TRANSMISSION FAILURE. THE CONSUMER REFERENCED SAFETY RECALL 22S43/ 22V413.
Additional Notes:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE COSNUMER STATED THE TRANSMISSION FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE TRANSMISSION WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TRANSMISSION FAILURE. THE CONSUMER REFERENCED SAFETY RECALL 22S43/ 22V413.
Mfg Campaign: 11477378
Recall Date: Aug 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving and accelerating, the vehicle jerked and hesitated. The approximate failure mileage was 115,700. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving and accelerating, the vehicle jerked and hesitated. The approximate failure mileage was 115,700. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving and accelerating, the vehicle jerked and hesitated. The approximate failure mileage was 115,700. VIN tool confirms parts not available.
Mfg Campaign: 11476836
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the steering wheel was significantly difficult to steer. The message Steering Default was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred and the vehicle was towed to an unknown dealer where it was diagnosed with transmission failure. The vehicle was then towed to an independent mechanic where the transmission was rebuilt; however, the contact stated that upon attempting to drive the vehicle, she shifted into drive(D) however, the vehicle failed to respond and remained idling. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the steering wheel was significantly difficult to steer. The message Steering Default was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred and the vehicle was towed to an unknown dealer where it was diagnosed with transmission failure. The vehicle was then towed to an independent mechanic where the transmission was rebuilt; however, the contact stated that upon attempting to drive the vehicle, she shifted into drive(D) however, the vehicle failed to respond and remained idling. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the steering wheel was significantly difficult to steer. The message Steering Default was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred and the vehicle was towed to an unknown dealer where it was diagnosed with transmission failure. The vehicle was then towed to an independent mechanic where the transmission was rebuilt; however, the contact stated that upon attempting to drive the vehicle, she shifted into drive(D) however, the vehicle failed to respond and remained idling. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11476915
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle's driver's side door had severe rust that was causing the skin of the vehicle to weld onto the outer panel of the door. In other areas of the vehicle, there was severe rust causing the paint to begin to bubble to the point that it was welded to the outer panel of the door. The dealer was not able to repair the rust on the body of the vehicle due to a lack of equipment. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle's driver's side door had severe rust that was causing the skin of the vehicle to weld onto the outer panel of the door. In other areas of the vehicle, there was severe rust causing the paint to begin to bubble to the point that it was welded to the outer panel of the door. The dealer was not able to repair the rust on the body of the vehicle due to a lack of equipment. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle's driver's side door had severe rust that was causing the skin of the vehicle to weld onto the outer panel of the door. In other areas of the vehicle, there was severe rust causing the paint to begin to bubble to the point that it was welded to the outer panel of the door. The dealer was not able to repair the rust on the body of the vehicle due to a lack of equipment. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000.
Mfg Campaign: 11476503
Recall Date: Jul 29, 2022
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