Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on numerous occasions, while driving at undisclosed speeds, the transmission failed to shift as needed. The contact stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the local dealer nor the manufacturer was notified of the issue. VIN tool confirms part not available. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on numerous occasions, while driving at undisclosed speeds, the transmission failed to shift as needed. The contact stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the local dealer nor the manufacturer was notified of the issue. VIN tool confirms part not available. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on numerous occasions, while driving at undisclosed speeds, the transmission failed to shift as needed. The contact stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the local dealer nor the manufacturer was notified of the issue. VIN tool confirms part not available. The failure mileage was unknown.
Mfg Campaign: 11483958
Recall Date: Sep 12, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking while steering the vehicle. The contact stated that the vehicle failed to accelerate as needed. The contact was able to get home safety. The vehicle was towed to the dealer and the transmission was replaced. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall on the transmission. The failure mileage was 114,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking while steering the vehicle. The contact stated that the vehicle failed to accelerate as needed. The contact was able to get home safety. The vehicle was towed to the dealer and the transmission was replaced. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall on the transmission. The failure mileage was 114,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking while steering the vehicle. The contact stated that the vehicle failed to accelerate as needed. The contact was able to get home safety. The vehicle was towed to the dealer and the transmission was replaced. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall on the transmission. The failure mileage was 114,000.
Mfg Campaign: 11483280
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission just stopped working without any notice. Won’t move anymore
Corrective Action:
Transmission just stopped working without any notice. Won’t move anymore
Additional Notes:
Transmission just stopped working without any notice. Won’t move anymore
Mfg Campaign: 11483334
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced jerking and hesitation while accelerating. Additionally, while on an incline, the vehicle would roll backwards. Eventually the vehicle stalled and was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced jerking and hesitation while accelerating. Additionally, while on an incline, the vehicle would roll backwards. Eventually the vehicle stalled and was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced jerking and hesitation while accelerating. Additionally, while on an incline, the vehicle would roll backwards. Eventually the vehicle stalled and was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 50,000.
Mfg Campaign: 11482535
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Potential Consequences:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR. THE CONSUMER HAD THE VEHICLE REPAIRED AT A LOCAL SHOP PRIOR TO BEING NOTIFIED OF THE RECALL. THE MANUFACTURER DENIED THE CONSUMER'S REQUESTED DUE TO IT NOT BEING REPAIRED AT A DEALER.
Corrective Action:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR. THE CONSUMER HAD THE VEHICLE REPAIRED AT A LOCAL SHOP PRIOR TO BEING NOTIFIED OF THE RECALL. THE MANUFACTURER DENIED THE CONSUMER'S REQUESTED DUE TO IT NOT BEING REPAIRED AT A DEALER.
Additional Notes:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR. THE CONSUMER HAD THE VEHICLE REPAIRED AT A LOCAL SHOP PRIOR TO BEING NOTIFIED OF THE RECALL. THE MANUFACTURER DENIED THE CONSUMER'S REQUESTED DUE TO IT NOT BEING REPAIRED AT A DEALER.
Mfg Campaign: 11482376
Recall Date: Sep 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while at a stop light, the vehicle independently shifted to a higher gear and the vehicle hesitated upon depression of the accelerator pedal. The contact stated that the "transmission fault, repair immediately" warning message appeared on the instrument panel. The contact also stated that the vehicle failed to move while in reverse(R). The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while at a stop light, the vehicle independently shifted to a higher gear and the vehicle hesitated upon depression of the accelerator pedal. The contact stated that the "transmission fault, repair immediately" warning message appeared on the instrument panel. The contact also stated that the vehicle failed to move while in reverse(R). The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while at a stop light, the vehicle independently shifted to a higher gear and the vehicle hesitated upon depression of the accelerator pedal. The contact stated that the "transmission fault, repair immediately" warning message appeared on the instrument panel. The contact also stated that the vehicle failed to move while in reverse(R). The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Mfg Campaign: 11481423
Recall Date: Aug 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has started to jerk/skip while driving. Sometimes it jumps and lurches forward suddenly as if suddenly catching the next gear
Corrective Action:
The transmission has started to jerk/skip while driving. Sometimes it jumps and lurches forward suddenly as if suddenly catching the next gear
Additional Notes:
The transmission has started to jerk/skip while driving. Sometimes it jumps and lurches forward suddenly as if suddenly catching the next gear
Mfg Campaign: 11481127
Recall Date: Aug 25, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Corrective Action:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Additional Notes:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Mfg Campaign: 11481258
Recall Date: Aug 25, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Corrective Action:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Additional Notes:
My coolant leaked into the cylinders of my engine causing a complete engine failure. When this occurred, there was no warning lights, indicators or check engine notices to notify me that there was a problem with my engine. I was driving down the street & white smoke started billowing out of the back of my car. I was able to make it home but had to have it towed to the dealership. This is a known issue with Ford, with a current lawsuit pending, due to the design of the engine. I have been advised that there are technical bulletins distributed within Ford and the dealer acknowledged there was nothing I could have done to prevent this from happening. My engine was already replaced due to the same defect when it had 34,000 miles on it. This was covered under warranty and the engine was replaced at a Ford dealership. The first time this happened, I was traveling on the freeway and my lights and power completely shut down while I was driving at night and my engine almost started on fire. I also had no warning lights, overheating or check engine notices when that happened. It now has 94,500 miles. This means I have needed 2 engine replacements for the same defect in less than 100,000 miles. The Price Ford dealership in Turlock, CA has quoted me $10,600 to replace the engine, which I am responsible to pay, and advised me to call corporate when I told them of the lawsuit. Ford's Corporate Office advised me that there isn't anything they can do because there isn't a recall issued yet, even though this a known documented issue of their defected engine design.
Mfg Campaign: 11481258
Recall Date: Aug 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while in a parking lot, the gear shifter failed to shift out of the park(P) with the "Transmission Default, Service Now" message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his residence. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while in a parking lot, the gear shifter failed to shift out of the park(P) with the "Transmission Default, Service Now" message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his residence. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while in a parking lot, the gear shifter failed to shift out of the park(P) with the "Transmission Default, Service Now" message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his residence. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11480957
Recall Date: Aug 24, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while parking the vehicle, she shifted the gear shifter into drive(D) to move forward however, the vehicle failed to respond as needed and instead rolled backwards. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 112,252.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while parking the vehicle, she shifted the gear shifter into drive(D) to move forward however, the vehicle failed to respond as needed and instead rolled backwards. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 112,252.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while parking the vehicle, she shifted the gear shifter into drive(D) to move forward however, the vehicle failed to respond as needed and instead rolled backwards. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 112,252.
Mfg Campaign: 11480969
Recall Date: Aug 24, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Jerking, unwanted jolting, locked up steering
Corrective Action:
Jerking, unwanted jolting, locked up steering
Additional Notes:
Jerking, unwanted jolting, locked up steering
Mfg Campaign: 11480532
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Jerking, unwanted jolting, locked up steering
Corrective Action:
Jerking, unwanted jolting, locked up steering
Additional Notes:
Jerking, unwanted jolting, locked up steering
Mfg Campaign: 11480532
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Jerking, unwanted jolting, locked up steering
Corrective Action:
Jerking, unwanted jolting, locked up steering
Additional Notes:
Jerking, unwanted jolting, locked up steering
Mfg Campaign: 11480532
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to receiving the notification, the contact stated that while driving out of a parking lot, she reversed and parked the vehicle to look for something. The contact opened the driver's side front door to exit the vehicle when the vehicle inadvertently rolled backward and she fell face first onto the ground. The vehicle ran over the contact's knees and crashed into a fence by the wall, then came to a complete stop. The contact chased after the vehicle and parked it in a parking space. The contact received medical attention for a sprained right ankle, a hematoma on the left knee, and tissue damage to both knees. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to receiving the notification, the contact stated that while driving out of a parking lot, she reversed and parked the vehicle to look for something. The contact opened the driver's side front door to exit the vehicle when the vehicle inadvertently rolled backward and she fell face first onto the ground. The vehicle ran over the contact's knees and crashed into a fence by the wall, then came to a complete stop. The contact chased after the vehicle and parked it in a parking space. The contact received medical attention for a sprained right ankle, a hematoma on the left knee, and tissue damage to both knees. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to receiving the notification, the contact stated that while driving out of a parking lot, she reversed and parked the vehicle to look for something. The contact opened the driver's side front door to exit the vehicle when the vehicle inadvertently rolled backward and she fell face first onto the ground. The vehicle ran over the contact's knees and crashed into a fence by the wall, then came to a complete stop. The contact chased after the vehicle and parked it in a parking space. The contact received medical attention for a sprained right ankle, a hematoma on the left knee, and tissue damage to both knees. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Mfg Campaign: 11480607
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 55 MPH, the vehicle jerked forward and then quickly decelerated. The contact shifted the vehicle into neutral and was able to pull over. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was contacted and stated that she would receive a call back. The failure mileage was 111,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 55 MPH, the vehicle jerked forward and then quickly decelerated. The contact shifted the vehicle into neutral and was able to pull over. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was contacted and stated that she would receive a call back. The failure mileage was 111,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 55 MPH, the vehicle jerked forward and then quickly decelerated. The contact shifted the vehicle into neutral and was able to pull over. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was contacted and stated that she would receive a call back. The failure mileage was 111,000.
Mfg Campaign: 11480630
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Shifter slipped as I was shifting into drive, felt loose and not "set". I was able to drive, but when I parked, the shifter locked into Park . It became apparent that car was actually stuck in Neutral, even though display showed park. I was able to drive into a parking lot and stop safely. Had car towed to mechanic, who confirmed there is a recall on my car for this issue related to bushings with these symptoms. Found recall notice in mailbox the very next day, which confirmed that Ford was not able to repair my car until an anticipated date of 4th quarter 2022. Mechanic was able to procure parts for repair at cost of $794.05. Instructions on recall notice direct me to file a complaint if I believed that Ford was not able to repair car in reasonable amount of time. Car was undriveable until repair was made, I am requesting to be reimbursed for the repair.
Corrective Action:
Shifter slipped as I was shifting into drive, felt loose and not "set". I was able to drive, but when I parked, the shifter locked into Park . It became apparent that car was actually stuck in Neutral, even though display showed park. I was able to drive into a parking lot and stop safely. Had car towed to mechanic, who confirmed there is a recall on my car for this issue related to bushings with these symptoms. Found recall notice in mailbox the very next day, which confirmed that Ford was not able to repair my car until an anticipated date of 4th quarter 2022. Mechanic was able to procure parts for repair at cost of $794.05. Instructions on recall notice direct me to file a complaint if I believed that Ford was not able to repair car in reasonable amount of time. Car was undriveable until repair was made, I am requesting to be reimbursed for the repair.
Additional Notes:
Shifter slipped as I was shifting into drive, felt loose and not "set". I was able to drive, but when I parked, the shifter locked into Park . It became apparent that car was actually stuck in Neutral, even though display showed park. I was able to drive into a parking lot and stop safely. Had car towed to mechanic, who confirmed there is a recall on my car for this issue related to bushings with these symptoms. Found recall notice in mailbox the very next day, which confirmed that Ford was not able to repair my car until an anticipated date of 4th quarter 2022. Mechanic was able to procure parts for repair at cost of $794.05. Instructions on recall notice direct me to file a complaint if I believed that Ford was not able to repair car in reasonable amount of time. Car was undriveable until repair was made, I am requesting to be reimbursed for the repair.
Mfg Campaign: 11480367
Recall Date: Aug 20, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While sitting at a stop light the electric power assist warning light came on and I lost all power steering. I tried turning the car off and on several times to reset system but had no effect. It is extremely hard for me to steer and impossible for my wife If this had happened while the car was in motion an accident could have occurred. This car is a 2016 with approx. 50,000 miles and has been immaculately maintained and in like new condition. This is a known error with fords electric steering assist on many models and a recall needs to be implemented on this year and model. This a quite an expensive burden placed on owners of an almost new vehicle.
Corrective Action:
While sitting at a stop light the electric power assist warning light came on and I lost all power steering. I tried turning the car off and on several times to reset system but had no effect. It is extremely hard for me to steer and impossible for my wife If this had happened while the car was in motion an accident could have occurred. This car is a 2016 with approx. 50,000 miles and has been immaculately maintained and in like new condition. This is a known error with fords electric steering assist on many models and a recall needs to be implemented on this year and model. This a quite an expensive burden placed on owners of an almost new vehicle.
Additional Notes:
While sitting at a stop light the electric power assist warning light came on and I lost all power steering. I tried turning the car off and on several times to reset system but had no effect. It is extremely hard for me to steer and impossible for my wife If this had happened while the car was in motion an accident could have occurred. This car is a 2016 with approx. 50,000 miles and has been immaculately maintained and in like new condition. This is a known error with fords electric steering assist on many models and a recall needs to be implemented on this year and model. This a quite an expensive burden placed on owners of an almost new vehicle.
Mfg Campaign: 11480373
Recall Date: Aug 20, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera just stopped working then my radio went out a week later. It seems this needs to be made a recall since another car owners are having the same issues I am. APIM may need to be resolved.
Corrective Action:
Back up camera just stopped working then my radio went out a week later. It seems this needs to be made a recall since another car owners are having the same issues I am. APIM may need to be resolved.
Additional Notes:
Back up camera just stopped working then my radio went out a week later. It seems this needs to be made a recall since another car owners are having the same issues I am. APIM may need to be resolved.
Mfg Campaign: 11480378
Recall Date: Aug 20, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is an additional incident in reference to Case ID 11472499 reported 7/6 about Manufacturer Recall Number 22S43, NHTSA Recall Number#22V413. On 6/22/22, BEFORE the recall was announced, my car was in Park, began to rolled backwards in front of my home, hitting my mailbox, and ending up in a utility pole in my neighbors yard. I discovered the recall while waiting for my car to be picked up and towed to a local body shop. I contacted my insurance agency, the tow was canceled, and rescheduled to be picked up and taken to local Ford Dealership for diagnostic tear down. Many delays later, my car was finally there, and within hours, the service manager called and advised that he was unable to duplicate the accident, nothing was wrong with my transmission. Note: NOT the reason my car was there. I asked him if he had at least checked out the shifter bushing. He answered they did not yet have the part, he would call when it was available, and I could bring the car back. He then proceeded to inform my insurance company that diagnostic tear down was inapplicable because my car was not included in the referenced recall. Fast forward to 8/18/22 (TODAY)... returned my rental, having to pay $1500 out of pocket, above insurance allowance. Pick my car up at the body shop (not a ford dealership, so not authorized to do anything other than collision repair), driving for 5 minutes and ABS, Traction control and System check message shows on dash. Message reads "Hill assist not available". Thankfully, I was able to get home. All lights blinked on and off the entire drive home. Once in my driveway, shifted to park, but it was not showing in the "P" position. It is now sitting useless, as no matter what gear you put the shifter in, it will not move. I am without a vehicle, without a rental, and no help from Ford. I would like reimbursement for all monies paid, and something to drive until affected parts are available.
Corrective Action:
This is an additional incident in reference to Case ID 11472499 reported 7/6 about Manufacturer Recall Number 22S43, NHTSA Recall Number#22V413. On 6/22/22, BEFORE the recall was announced, my car was in Park, began to rolled backwards in front of my home, hitting my mailbox, and ending up in a utility pole in my neighbors yard. I discovered the recall while waiting for my car to be picked up and towed to a local body shop. I contacted my insurance agency, the tow was canceled, and rescheduled to be picked up and taken to local Ford Dealership for diagnostic tear down. Many delays later, my car was finally there, and within hours, the service manager called and advised that he was unable to duplicate the accident, nothing was wrong with my transmission. Note: NOT the reason my car was there. I asked him if he had at least checked out the shifter bushing. He answered they did not yet have the part, he would call when it was available, and I could bring the car back. He then proceeded to inform my insurance company that diagnostic tear down was inapplicable because my car was not included in the referenced recall. Fast forward to 8/18/22 (TODAY)... returned my rental, having to pay $1500 out of pocket, above insurance allowance. Pick my car up at the body shop (not a ford dealership, so not authorized to do anything other than collision repair), driving for 5 minutes and ABS, Traction control and System check message shows on dash. Message reads "Hill assist not available". Thankfully, I was able to get home. All lights blinked on and off the entire drive home. Once in my driveway, shifted to park, but it was not showing in the "P" position. It is now sitting useless, as no matter what gear you put the shifter in, it will not move. I am without a vehicle, without a rental, and no help from Ford. I would like reimbursement for all monies paid, and something to drive until affected parts are available.
Additional Notes:
This is an additional incident in reference to Case ID 11472499 reported 7/6 about Manufacturer Recall Number 22S43, NHTSA Recall Number#22V413. On 6/22/22, BEFORE the recall was announced, my car was in Park, began to rolled backwards in front of my home, hitting my mailbox, and ending up in a utility pole in my neighbors yard. I discovered the recall while waiting for my car to be picked up and towed to a local body shop. I contacted my insurance agency, the tow was canceled, and rescheduled to be picked up and taken to local Ford Dealership for diagnostic tear down. Many delays later, my car was finally there, and within hours, the service manager called and advised that he was unable to duplicate the accident, nothing was wrong with my transmission. Note: NOT the reason my car was there. I asked him if he had at least checked out the shifter bushing. He answered they did not yet have the part, he would call when it was available, and I could bring the car back. He then proceeded to inform my insurance company that diagnostic tear down was inapplicable because my car was not included in the referenced recall. Fast forward to 8/18/22 (TODAY)... returned my rental, having to pay $1500 out of pocket, above insurance allowance. Pick my car up at the body shop (not a ford dealership, so not authorized to do anything other than collision repair), driving for 5 minutes and ABS, Traction control and System check message shows on dash. Message reads "Hill assist not available". Thankfully, I was able to get home. All lights blinked on and off the entire drive home. Once in my driveway, shifted to park, but it was not showing in the "P" position. It is now sitting useless, as no matter what gear you put the shifter in, it will not move. I am without a vehicle, without a rental, and no help from Ford. I would like reimbursement for all monies paid, and something to drive until affected parts are available.
Mfg Campaign: 11480085
Recall Date: Aug 18, 2022
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