Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Corrective Action:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Additional Notes:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Mfg Campaign: 11475526
Recall Date: Jul 24, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Corrective Action:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Additional Notes:
MY ENGINE LIGHT CAME ON -7/10/2022. TOOK IT TO FIRESTONE BECAUSE IT WAS THE WEEKEND AND THEY SAID THEY COULD FIX THE PROBLEM SO I COULD HAVE CAR BACK FOR THE MONDAY MORNING. I DROVE IT TO WORK FOR EXACLTY A WEEK AND THE ENGINE LIGHT CAME BACK ON-7/17/2022. TOOK IT BACK TO FIRESTONE AND HE PUT IT BACK ON THE DIAGNOSTIC AND FOUND THE SAME PROBLEM. HE LOOKED IT UP ON FORD.COM AND FOUND OUT THAT THERE IS A PROBLEM WITH THE ENGINE LONG BLOCK AND PRINTED IT OUT THE REPORT FOR ME. I HAVE AN APPOINMENT FOR AUGUST 2 TO HAVE THEM LOOK AT IT BECAUSE THAT WAS THE ONLY DAY CAN GET ME IN.
Mfg Campaign: 11475526
Recall Date: Jul 24, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Corrective Action:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Additional Notes:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Mfg Campaign: 11474957
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Corrective Action:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Additional Notes:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Mfg Campaign: 11474957
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Corrective Action:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Additional Notes:
I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.
Mfg Campaign: 11474957
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Corrective Action:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Additional Notes:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Mfg Campaign: 11475021
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Corrective Action:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Additional Notes:
I have 2 manufacture RECALLS………. -1st recall is very recent “NHTSA Safety Recall 22V413……….waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 “Front Brake Flexible Hose Leaks”………I’ve contacted 4 local Ford Dealers in the Jackson area, TN…….and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!”!”! I’ll be seeking legal advice….I’m in fear of driving my car…. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
Mfg Campaign: 11475021
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
(EcoBoost Engine) I took my Ford Edge to Art Hill Ford in Merrillville, Indiana because of coolant lost, overheating, engine sputtering and check engine light. The truck was diagnosed with coolant entering the number 3 cylinder. Cost to repair $5,725.00. The truck needs an engine. I was told by a service adviser that this is a problem that is common and known by ford. That Ford had previously help some of their customers with the cost to repair this problem. I was given a service number to call. I called the number and was told that ford would not help in any way with this problem. Doing research this is an ongoing problem with the head gaskets for this engine. Known by ford for years. This problem causing loss of engine power or failure, overheating, and or fire.
Corrective Action:
(EcoBoost Engine) I took my Ford Edge to Art Hill Ford in Merrillville, Indiana because of coolant lost, overheating, engine sputtering and check engine light. The truck was diagnosed with coolant entering the number 3 cylinder. Cost to repair $5,725.00. The truck needs an engine. I was told by a service adviser that this is a problem that is common and known by ford. That Ford had previously help some of their customers with the cost to repair this problem. I was given a service number to call. I called the number and was told that ford would not help in any way with this problem. Doing research this is an ongoing problem with the head gaskets for this engine. Known by ford for years. This problem causing loss of engine power or failure, overheating, and or fire.
Additional Notes:
(EcoBoost Engine) I took my Ford Edge to Art Hill Ford in Merrillville, Indiana because of coolant lost, overheating, engine sputtering and check engine light. The truck was diagnosed with coolant entering the number 3 cylinder. Cost to repair $5,725.00. The truck needs an engine. I was told by a service adviser that this is a problem that is common and known by ford. That Ford had previously help some of their customers with the cost to repair this problem. I was given a service number to call. I called the number and was told that ford would not help in any way with this problem. Doing research this is an ongoing problem with the head gaskets for this engine. Known by ford for years. This problem causing loss of engine power or failure, overheating, and or fire.
Mfg Campaign: 11475042
Recall Date: Jul 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Mfg Campaign: 11474699
Recall Date: Jul 19, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.
Mfg Campaign: 11474699
Recall Date: Jul 19, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine in our 2017 Ford Edge leaks coolant into the cylinders, causing misfire and posing a fire hazard. We took our vehicle into the shop due to a check engine light and low coolant warning that came on randomly and were informed we needed a new engine. The check engine light never blinked to alert us of the misfiring cylinder. The mechanic noted that cylinder 1 was "full of coolant." The service advisor cited a technical service bulletin 22-2224 that detailed the defect of the engine on several models of vehicles across several years. There is no recall on the defect. The service advisor stated that Ford has been aware of the issue for years and redesigned the engine as a result. We were never notified about the potential issue.
Corrective Action:
The engine in our 2017 Ford Edge leaks coolant into the cylinders, causing misfire and posing a fire hazard. We took our vehicle into the shop due to a check engine light and low coolant warning that came on randomly and were informed we needed a new engine. The check engine light never blinked to alert us of the misfiring cylinder. The mechanic noted that cylinder 1 was "full of coolant." The service advisor cited a technical service bulletin 22-2224 that detailed the defect of the engine on several models of vehicles across several years. There is no recall on the defect. The service advisor stated that Ford has been aware of the issue for years and redesigned the engine as a result. We were never notified about the potential issue.
Additional Notes:
The engine in our 2017 Ford Edge leaks coolant into the cylinders, causing misfire and posing a fire hazard. We took our vehicle into the shop due to a check engine light and low coolant warning that came on randomly and were informed we needed a new engine. The check engine light never blinked to alert us of the misfiring cylinder. The mechanic noted that cylinder 1 was "full of coolant." The service advisor cited a technical service bulletin 22-2224 that detailed the defect of the engine on several models of vehicles across several years. There is no recall on the defect. The service advisor stated that Ford has been aware of the issue for years and redesigned the engine as a result. We were never notified about the potential issue.
Mfg Campaign: 11474714
Recall Date: Jul 19, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and entering the highway, the vehicle was stopping and shifting. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced; however, the failure reoccurred. The contact then took the vehicle to another dealer who diagnosed another failure with the transmission. The manufacturer was not notified. The transmission was repaired; however, the failure reoccurred. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 96,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and entering the highway, the vehicle was stopping and shifting. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced; however, the failure reoccurred. The contact then took the vehicle to another dealer who diagnosed another failure with the transmission. The manufacturer was not notified. The transmission was repaired; however, the failure reoccurred. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 96,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and entering the highway, the vehicle was stopping and shifting. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced; however, the failure reoccurred. The contact then took the vehicle to another dealer who diagnosed another failure with the transmission. The manufacturer was not notified. The transmission was repaired; however, the failure reoccurred. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 96,000.
Mfg Campaign: 11474473
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Glass roof cracks... They appear to be stress fractures. Both on the front moon roof panel and the rear panoramic glass panel. Pictures attached. The care is garaged. The cracks on the rear panoramic occurred 1st. The cracks on the front moonroof panel occurred several months afterwards.
Corrective Action:
Glass roof cracks... They appear to be stress fractures. Both on the front moon roof panel and the rear panoramic glass panel. Pictures attached. The care is garaged. The cracks on the rear panoramic occurred 1st. The cracks on the front moonroof panel occurred several months afterwards.
Additional Notes:
Glass roof cracks... They appear to be stress fractures. Both on the front moon roof panel and the rear panoramic glass panel. Pictures attached. The care is garaged. The cracks on the rear panoramic occurred 1st. The cracks on the front moonroof panel occurred several months afterwards.
Mfg Campaign: 11474483
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced a spark plug; however, the failure persisted. The contact took the vehicle back to the dealer who diagnosed that coolant was leaking into two cylinders. The contact learned that the vehicle was not included in the Customer Satisfaction Program: 19B37 or 21N12. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,500. The consumer stated that the vehicle was repaired in September 2022 and that Ford covered about 60% of the repair cost.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced a spark plug; however, the failure persisted. The contact took the vehicle back to the dealer who diagnosed that coolant was leaking into two cylinders. The contact learned that the vehicle was not included in the Customer Satisfaction Program: 19B37 or 21N12. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,500. The consumer stated that the vehicle was repaired in September 2022 and that Ford covered about 60% of the repair cost.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced a spark plug; however, the failure persisted. The contact took the vehicle back to the dealer who diagnosed that coolant was leaking into two cylinders. The contact learned that the vehicle was not included in the Customer Satisfaction Program: 19B37 or 21N12. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,500. The consumer stated that the vehicle was repaired in September 2022 and that Ford covered about 60% of the repair cost.
Mfg Campaign: 11474486
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
Mfg Campaign: 11474553
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Fluid intrusion into the Ford 2017 Edge engine when coolant leaks into the cylinders, it can leads to corrosion, misfires, engine failure, and fires. I just had a fluid intrusion into my engine and the dealership told me it was safe to drive. I was have near stalling of my car and my check engine light was on. My Edge has now been at the dealership for almost 4 weeks waiting for an engine replacement.
Corrective Action:
Fluid intrusion into the Ford 2017 Edge engine when coolant leaks into the cylinders, it can leads to corrosion, misfires, engine failure, and fires. I just had a fluid intrusion into my engine and the dealership told me it was safe to drive. I was have near stalling of my car and my check engine light was on. My Edge has now been at the dealership for almost 4 weeks waiting for an engine replacement.
Additional Notes:
Fluid intrusion into the Ford 2017 Edge engine when coolant leaks into the cylinders, it can leads to corrosion, misfires, engine failure, and fires. I just had a fluid intrusion into my engine and the dealership told me it was safe to drive. I was have near stalling of my car and my check engine light was on. My Edge has now been at the dealership for almost 4 weeks waiting for an engine replacement.
Mfg Campaign: 11474047
Recall Date: Jul 15, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car was burning antifreeze. So we tore the engine apart thinking it was a head gasket and found the cylinder the antifreeze was going into was also cracked. I think that is why Ford is making people to pay for a new engine. For the antifreeze go into the cylinder that have the Cleveland engine. And they don't what to pay for the defect in the engine.
Corrective Action:
The car was burning antifreeze. So we tore the engine apart thinking it was a head gasket and found the cylinder the antifreeze was going into was also cracked. I think that is why Ford is making people to pay for a new engine. For the antifreeze go into the cylinder that have the Cleveland engine. And they don't what to pay for the defect in the engine.
Additional Notes:
The car was burning antifreeze. So we tore the engine apart thinking it was a head gasket and found the cylinder the antifreeze was going into was also cracked. I think that is why Ford is making people to pay for a new engine. For the antifreeze go into the cylinder that have the Cleveland engine. And they don't what to pay for the defect in the engine.
Mfg Campaign: 11474172
Recall Date: Jul 15, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Mfg Campaign: 11473852
Recall Date: Jul 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.
Mfg Campaign: 11473852
Recall Date: Jul 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact took the vehicle to a dealer where she was informed that the coolant level was low; upon further investigation, the vehicle was diagnosed with engine failure due to a damaged engine block. The manufacturer was notified of the failure and agreed to cover 60% of the cost for the engine repair. The vehicle was not yet repaired. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact took the vehicle to a dealer where she was informed that the coolant level was low; upon further investigation, the vehicle was diagnosed with engine failure due to a damaged engine block. The manufacturer was notified of the failure and agreed to cover 60% of the cost for the engine repair. The vehicle was not yet repaired. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact took the vehicle to a dealer where she was informed that the coolant level was low; upon further investigation, the vehicle was diagnosed with engine failure due to a damaged engine block. The manufacturer was notified of the failure and agreed to cover 60% of the cost for the engine repair. The vehicle was not yet repaired. The failure mileage was approximately 47,000.
Mfg Campaign: 11473903
Recall Date: Jul 14, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury