Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Have misfiring when starting car -Had check engine light come on with code p302 ( cylinder 2 misfire). I had the spark plugs replaced, problem continued then had the ignition coil in cylinder 2 replaced to diagnose if it was firing problem or in the motor. Turns out the long block (engine )will need replace do to ford coolant leak in cylinder ,witch may cause overheating- engine loss - as bad as engine fires. Whats worse is that the new engine is the same 2.0 ecoboost engine with high chane of same issue happening again. All of this was over a 2 month period with a certified mechanic trying to diagnose every time. All active recalls have been done and done by ford dealer also. The potential of a fire or engine loss in any of these ecoboost motors is high a risk.
Corrective Action:
Have misfiring when starting car -Had check engine light come on with code p302 ( cylinder 2 misfire). I had the spark plugs replaced, problem continued then had the ignition coil in cylinder 2 replaced to diagnose if it was firing problem or in the motor. Turns out the long block (engine )will need replace do to ford coolant leak in cylinder ,witch may cause overheating- engine loss - as bad as engine fires. Whats worse is that the new engine is the same 2.0 ecoboost engine with high chane of same issue happening again. All of this was over a 2 month period with a certified mechanic trying to diagnose every time. All active recalls have been done and done by ford dealer also. The potential of a fire or engine loss in any of these ecoboost motors is high a risk.
Additional Notes:
Have misfiring when starting car -Had check engine light come on with code p302 ( cylinder 2 misfire). I had the spark plugs replaced, problem continued then had the ignition coil in cylinder 2 replaced to diagnose if it was firing problem or in the motor. Turns out the long block (engine )will need replace do to ford coolant leak in cylinder ,witch may cause overheating- engine loss - as bad as engine fires. Whats worse is that the new engine is the same 2.0 ecoboost engine with high chane of same issue happening again. All of this was over a 2 month period with a certified mechanic trying to diagnose every time. All active recalls have been done and done by ford dealer also. The potential of a fire or engine loss in any of these ecoboost motors is high a risk.
Mfg Campaign: 11589554
Recall Date: May 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge Titanium is in Pep Boys shop having the engine block replaced due to coolant leaking into the cylinders. This issue has been diagnosed by my mechanic and could have been a possible fire hazard. The engine overheats to extreme temperatures causing the engine to catch fire. The engine light came on while I was driving car. The engine also alerted me by voice in the car that it was reducing my speed and power to the the motor due to overheating. After 3 different mechanics assessed the situation it was determined that the engine coolant was leaking into the cylinders. The engine has been replaced now. This has apparently affected other models.
Corrective Action:
My 2017 Ford Edge Titanium is in Pep Boys shop having the engine block replaced due to coolant leaking into the cylinders. This issue has been diagnosed by my mechanic and could have been a possible fire hazard. The engine overheats to extreme temperatures causing the engine to catch fire. The engine light came on while I was driving car. The engine also alerted me by voice in the car that it was reducing my speed and power to the the motor due to overheating. After 3 different mechanics assessed the situation it was determined that the engine coolant was leaking into the cylinders. The engine has been replaced now. This has apparently affected other models.
Additional Notes:
My 2017 Ford Edge Titanium is in Pep Boys shop having the engine block replaced due to coolant leaking into the cylinders. This issue has been diagnosed by my mechanic and could have been a possible fire hazard. The engine overheats to extreme temperatures causing the engine to catch fire. The engine light came on while I was driving car. The engine also alerted me by voice in the car that it was reducing my speed and power to the the motor due to overheating. After 3 different mechanics assessed the situation it was determined that the engine coolant was leaking into the cylinders. The engine has been replaced now. This has apparently affected other models.
Mfg Campaign: 11589039
Recall Date: May 16, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Right rear rubber brake line burst open causing almost complete brake failure. No warning lamps before or after.
Corrective Action:
Right rear rubber brake line burst open causing almost complete brake failure. No warning lamps before or after.
Additional Notes:
Right rear rubber brake line burst open causing almost complete brake failure. No warning lamps before or after.
Mfg Campaign: 11588974
Recall Date: May 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle started shaking. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque converter. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle started shaking. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque converter. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle started shaking. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque converter. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.
Mfg Campaign: 11588434
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that upon approaching the vehicle, she observed an oil leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the plastic oil pan. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that upon approaching the vehicle, she observed an oil leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the plastic oil pan. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that upon approaching the vehicle, she observed an oil leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the plastic oil pan. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Mfg Campaign: 11588040
Recall Date: May 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light came on. Took vehicle to Villa Ford of Orange. They hooked up a code reader and said 2 codes came up: misfire and spark plug. They couldn’t look at it that day so I took it to Fullerton Ford, they said come back first thing The next morning. Took it back To Fullerton Ford, they looked at it and told me there coolant in the engine and the engine was blown. I bought this vehicle brand new 7 years ago. I only have 42,131 miles on it. It is not out of warranty by mileage but is out of warranty by years. All of the maintenance has been done by Villa Ford of Orange. There has been no negligence on my part. And no reason for the engine to have blown with only 42,000 miles on it. This is definitely a defective engine and have heard of others with this same issue with this engine. Ford needs to step up to the plate and recall this engine. Thank you in advance for your help.
Corrective Action:
Engine light came on. Took vehicle to Villa Ford of Orange. They hooked up a code reader and said 2 codes came up: misfire and spark plug. They couldn’t look at it that day so I took it to Fullerton Ford, they said come back first thing The next morning. Took it back To Fullerton Ford, they looked at it and told me there coolant in the engine and the engine was blown. I bought this vehicle brand new 7 years ago. I only have 42,131 miles on it. It is not out of warranty by mileage but is out of warranty by years. All of the maintenance has been done by Villa Ford of Orange. There has been no negligence on my part. And no reason for the engine to have blown with only 42,000 miles on it. This is definitely a defective engine and have heard of others with this same issue with this engine. Ford needs to step up to the plate and recall this engine. Thank you in advance for your help.
Additional Notes:
Engine light came on. Took vehicle to Villa Ford of Orange. They hooked up a code reader and said 2 codes came up: misfire and spark plug. They couldn’t look at it that day so I took it to Fullerton Ford, they said come back first thing The next morning. Took it back To Fullerton Ford, they looked at it and told me there coolant in the engine and the engine was blown. I bought this vehicle brand new 7 years ago. I only have 42,131 miles on it. It is not out of warranty by mileage but is out of warranty by years. All of the maintenance has been done by Villa Ford of Orange. There has been no negligence on my part. And no reason for the engine to have blown with only 42,000 miles on it. This is definitely a defective engine and have heard of others with this same issue with this engine. Ford needs to step up to the plate and recall this engine. Thank you in advance for your help.
Mfg Campaign: 11587336
Recall Date: May 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light on loss of engine coolant and engine miss fire.
Corrective Action:
Engine light on loss of engine coolant and engine miss fire.
Additional Notes:
Engine light on loss of engine coolant and engine miss fire.
Mfg Campaign: 11586348
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Mfg Campaign: 11586100
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Mfg Campaign: 11586100
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.
Mfg Campaign: 11585808
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was idling, the vehicle was shaking and shuddering abnormally. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed and determined that coolant was leaking into the #2 spark plug. The dealer suggested that the engine be replaced or purchase a new vehicle. An independent mechanic also confirmed the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was idling, the vehicle was shaking and shuddering abnormally. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed and determined that coolant was leaking into the #2 spark plug. The dealer suggested that the engine be replaced or purchase a new vehicle. An independent mechanic also confirmed the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was idling, the vehicle was shaking and shuddering abnormally. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed and determined that coolant was leaking into the #2 spark plug. The dealer suggested that the engine be replaced or purchase a new vehicle. An independent mechanic also confirmed the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 72,000.
Mfg Campaign: 11585219
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driver side rear flexible brake hose ruptured, passenger side flexible brake hose was bulging and ready to rupture. Drove vehicle approximately 2 -3 miles before brake system warning light cluster illuminated and loss of braking power occurred. Safety recall Notice 20S42/ NHTSA Recall20V-469 (May 2021) issued for front brake lines however, this appears that the rear lines should have been included as well. This vehicle has less than 84,000 miles on it.
Corrective Action:
Driver side rear flexible brake hose ruptured, passenger side flexible brake hose was bulging and ready to rupture. Drove vehicle approximately 2 -3 miles before brake system warning light cluster illuminated and loss of braking power occurred. Safety recall Notice 20S42/ NHTSA Recall20V-469 (May 2021) issued for front brake lines however, this appears that the rear lines should have been included as well. This vehicle has less than 84,000 miles on it.
Additional Notes:
Driver side rear flexible brake hose ruptured, passenger side flexible brake hose was bulging and ready to rupture. Drove vehicle approximately 2 -3 miles before brake system warning light cluster illuminated and loss of braking power occurred. Safety recall Notice 20S42/ NHTSA Recall20V-469 (May 2021) issued for front brake lines however, this appears that the rear lines should have been included as well. This vehicle has less than 84,000 miles on it.
Mfg Campaign: 11584889
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:BACK UP LIGHTS
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, he noticed moisture inside the rear taillight fixture, which the contact stated could lead to an electrical malfunction. The contact stated that the seal might not be installed properly after researching the failure online. The contact stated no warning lights were illuminated. The vehicle was not diagnosed or repair by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was approximately 79,400.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, he noticed moisture inside the rear taillight fixture, which the contact stated could lead to an electrical malfunction. The contact stated that the seal might not be installed properly after researching the failure online. The contact stated no warning lights were illuminated. The vehicle was not diagnosed or repair by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was approximately 79,400.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, he noticed moisture inside the rear taillight fixture, which the contact stated could lead to an electrical malfunction. The contact stated that the seal might not be installed properly after researching the failure online. The contact stated no warning lights were illuminated. The vehicle was not diagnosed or repair by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was approximately 79,400.
Mfg Campaign: 11585035
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Mfg Campaign: 11585066
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
Mfg Campaign: 11585066
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Corrective Action:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Additional Notes:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Mfg Campaign: 11585070
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Corrective Action:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Additional Notes:
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
Mfg Campaign: 11585070
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11584766
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11584766
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaking into engine block causing it to overheat.
Corrective Action:
Engine coolant leaking into engine block causing it to overheat.
Additional Notes:
Engine coolant leaking into engine block causing it to overheat.
Mfg Campaign: 11584449
Recall Date: Apr 22, 2024
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Valencia, CA • 36 yrs
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