Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car initially gave me a check engine light. My coolant was found to be low and coolant was replaced which resolved the check engine light immediately. There were no more issues for approximately 1 week, at that time my car started to emit a white smoke from its exhaust, my check engine light turned on again at about the same time. My car was taken to the dealership where there was found to be coolant intrusion on cylinder #2. My entire engine needed to be replaced. It also took approximately 3-4 weeks for Ford to ship the engine to the dealership due to there being a shortage on engines. Ford was contacted by the dealership on my behalf and I was told there was no recall and nothing they could do for me.
Corrective Action:
My car initially gave me a check engine light. My coolant was found to be low and coolant was replaced which resolved the check engine light immediately. There were no more issues for approximately 1 week, at that time my car started to emit a white smoke from its exhaust, my check engine light turned on again at about the same time. My car was taken to the dealership where there was found to be coolant intrusion on cylinder #2. My entire engine needed to be replaced. It also took approximately 3-4 weeks for Ford to ship the engine to the dealership due to there being a shortage on engines. Ford was contacted by the dealership on my behalf and I was told there was no recall and nothing they could do for me.
Additional Notes:
My car initially gave me a check engine light. My coolant was found to be low and coolant was replaced which resolved the check engine light immediately. There were no more issues for approximately 1 week, at that time my car started to emit a white smoke from its exhaust, my check engine light turned on again at about the same time. My car was taken to the dealership where there was found to be coolant intrusion on cylinder #2. My entire engine needed to be replaced. It also took approximately 3-4 weeks for Ford to ship the engine to the dealership due to there being a shortage on engines. Ford was contacted by the dealership on my behalf and I was told there was no recall and nothing they could do for me.
Mfg Campaign: 11595974
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.
Mfg Campaign: 11595670
Recall Date: Jun 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The cooling system on my 2017 Ford Edge with 2.0 liter Ecoboost engine (currently with 61,000 miles) is not working properly due to coolant leaking internally in the engine from the engine head into cylinder number 2. This causes a variety of misfire codes to be set periodically on the vehicle, from P0316 (misfire during first 1000 revolutions) to P0302 (cylinder 2 misfire). The internal leak also causes coolant level in the reservoir to slowly drop, potentially leading to engine seizure and loss of vehicle control due to loss of power steering, although we have not experienced this ourselves due to knowledge of the nature of the problem - I am constantly checking coolant level. The coolant leak did, however, cause number 2 spark plug to fail causing a flashing MIL light, rendering the car undriveable until I replaced the plug. Ford Motor Company is aware of the open-deck cooling design flaw in these engines that causes the problems described above. Ford refuses to do anything about this problem (like a recall) since apparently they don't consider it a safety issue. All I've gotten out of them is basically a "sorry about your luck". Thanks for your consideration. There are probably millions of people with this same "latent defect" issue on the road. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The cooling system on my 2017 Ford Edge with 2.0 liter Ecoboost engine (currently with 61,000 miles) is not working properly due to coolant leaking internally in the engine from the engine head into cylinder number 2. This causes a variety of misfire codes to be set periodically on the vehicle, from P0316 (misfire during first 1000 revolutions) to P0302 (cylinder 2 misfire). The internal leak also causes coolant level in the reservoir to slowly drop, potentially leading to engine seizure and loss of vehicle control due to loss of power steering, although we have not experienced this ourselves due to knowledge of the nature of the problem - I am constantly checking coolant level. The coolant leak did, however, cause number 2 spark plug to fail causing a flashing MIL light, rendering the car undriveable until I replaced the plug. Ford Motor Company is aware of the open-deck cooling design flaw in these engines that causes the problems described above. Ford refuses to do anything about this problem (like a recall) since apparently they don't consider it a safety issue. All I've gotten out of them is basically a "sorry about your luck". Thanks for your consideration. There are probably millions of people with this same "latent defect" issue on the road. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The cooling system on my 2017 Ford Edge with 2.0 liter Ecoboost engine (currently with 61,000 miles) is not working properly due to coolant leaking internally in the engine from the engine head into cylinder number 2. This causes a variety of misfire codes to be set periodically on the vehicle, from P0316 (misfire during first 1000 revolutions) to P0302 (cylinder 2 misfire). The internal leak also causes coolant level in the reservoir to slowly drop, potentially leading to engine seizure and loss of vehicle control due to loss of power steering, although we have not experienced this ourselves due to knowledge of the nature of the problem - I am constantly checking coolant level. The coolant leak did, however, cause number 2 spark plug to fail causing a flashing MIL light, rendering the car undriveable until I replaced the plug. Ford Motor Company is aware of the open-deck cooling design flaw in these engines that causes the problems described above. Ford refuses to do anything about this problem (like a recall) since apparently they don't consider it a safety issue. All I've gotten out of them is basically a "sorry about your luck". Thanks for your consideration. There are probably millions of people with this same "latent defect" issue on the road. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11595367
Recall Date: Jun 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving with 97K miles on it, vehicle started to stutter. The check engine light came on. We took the vehicle to a local repair shop. They replaced the evaporate purge solenoid. The coolant was low as well. They did a pressure test but could not find a leak and told us to watch it. Just before 100k miles, vehicle started to stutter again. We took it to a Ford Dealership. They found the coolant low and a cracked engine block.
Corrective Action:
While driving with 97K miles on it, vehicle started to stutter. The check engine light came on. We took the vehicle to a local repair shop. They replaced the evaporate purge solenoid. The coolant was low as well. They did a pressure test but could not find a leak and told us to watch it. Just before 100k miles, vehicle started to stutter again. We took it to a Ford Dealership. They found the coolant low and a cracked engine block.
Additional Notes:
While driving with 97K miles on it, vehicle started to stutter. The check engine light came on. We took the vehicle to a local repair shop. They replaced the evaporate purge solenoid. The coolant was low as well. They did a pressure test but could not find a leak and told us to watch it. Just before 100k miles, vehicle started to stutter again. We took it to a Ford Dealership. They found the coolant low and a cracked engine block.
Mfg Campaign: 11595379
Recall Date: Jun 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.
Mfg Campaign: 11595122
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission started slipping in and out of gears and jerking in the middle of traffic, had happened multiple times. Have done research and seems it is happening to a lot of people.
Corrective Action:
Transmission started slipping in and out of gears and jerking in the middle of traffic, had happened multiple times. Have done research and seems it is happening to a lot of people.
Additional Notes:
Transmission started slipping in and out of gears and jerking in the middle of traffic, had happened multiple times. Have done research and seems it is happening to a lot of people.
Mfg Campaign: 11594704
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11594760
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11594760
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into the cylinders. Was told by dealership this is a known design flaw with the eco drive engines. Car needs a new engine and only has 58K miles
Corrective Action:
Coolant leaking into the cylinders. Was told by dealership this is a known design flaw with the eco drive engines. Car needs a new engine and only has 58K miles
Additional Notes:
Coolant leaking into the cylinders. Was told by dealership this is a known design flaw with the eco drive engines. Car needs a new engine and only has 58K miles
Mfg Campaign: 11594364
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who retrieved DTC Code: P0302 and informed the contact that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who retrieved DTC Code: P0302 and informed the contact that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who retrieved DTC Code: P0302 and informed the contact that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
Mfg Campaign: 11594395
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions over three weeks, the vehicle ran rough while idling. The contact stated that on the third day, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced due to a misfire in cylinder #2. The failure persisted a week later. The manufacturer was not notified. The failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions over three weeks, the vehicle ran rough while idling. The contact stated that on the third day, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced due to a misfire in cylinder #2. The failure persisted a week later. The manufacturer was not notified. The failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions over three weeks, the vehicle ran rough while idling. The contact stated that on the third day, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced due to a misfire in cylinder #2. The failure persisted a week later. The manufacturer was not notified. The failure mileage was approximately 105,000.
Mfg Campaign: 11593988
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.
Mfg Campaign: 11594005
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant/antifreeze leaks into the cylinders, after further research, this is a common defect to almost all vehicles of this make and model
Corrective Action:
The coolant/antifreeze leaks into the cylinders, after further research, this is a common defect to almost all vehicles of this make and model
Additional Notes:
The coolant/antifreeze leaks into the cylinders, after further research, this is a common defect to almost all vehicles of this make and model
Mfg Campaign: 11593644
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to drive in idle mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 85,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to drive in idle mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 85,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to drive in idle mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 85,000. The VIN was not available.
Mfg Campaign: 11593666
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light went on and car engine chugged upon starting. Took the car in to local mechanic shop and they ran diagnostics showing engine misfire. Replaced spark plugs and 1 ignition coil. Light went off and no chugging for 3 days and then the car engine began to chug again upon starting and the check engine light came back on. Took back to mechanic, said some type of wire was loose and mentioned that there was oil where there shouldn't be and apparently they saw it before. Light went off and chugging stopped. The next day or so, the light came on again and there was a white smoke coming out of exhaust pipes that had a very strange and strong odor. Took back to mechanic and they moved a coil. Said diagnostics showed battery was low so I had the battery replaced. Next day, car didn't want to immediately turnover upon start, check engine light came on as did the the battery light. Smoky white exhaust with odor returned. Made appointment at my local Ford dealer (had to wait slightly over a week to get in). Diagnostics and inspection showed a cracked engine block and it could not be repaired, only replaced. Service rep said it was a design flaw. My car is only a 2017 model (purchased brand new in 12/2017) and now has only 57k miles and is well taken care of. All of these car symptoms came on suddenly and and took about a month to resolve with back and forths to the mechanic and then the dealership. I was worried that the car might catch fire based on the white smoke, the odor and the check engine light continuing to come on. I spent a lot of money on the engine replacement... this shouldn't happen to a young engine with low miles. If there was a design flaw with the ecoboost engine... it should be recalled.
Corrective Action:
Check engine light went on and car engine chugged upon starting. Took the car in to local mechanic shop and they ran diagnostics showing engine misfire. Replaced spark plugs and 1 ignition coil. Light went off and no chugging for 3 days and then the car engine began to chug again upon starting and the check engine light came back on. Took back to mechanic, said some type of wire was loose and mentioned that there was oil where there shouldn't be and apparently they saw it before. Light went off and chugging stopped. The next day or so, the light came on again and there was a white smoke coming out of exhaust pipes that had a very strange and strong odor. Took back to mechanic and they moved a coil. Said diagnostics showed battery was low so I had the battery replaced. Next day, car didn't want to immediately turnover upon start, check engine light came on as did the the battery light. Smoky white exhaust with odor returned. Made appointment at my local Ford dealer (had to wait slightly over a week to get in). Diagnostics and inspection showed a cracked engine block and it could not be repaired, only replaced. Service rep said it was a design flaw. My car is only a 2017 model (purchased brand new in 12/2017) and now has only 57k miles and is well taken care of. All of these car symptoms came on suddenly and and took about a month to resolve with back and forths to the mechanic and then the dealership. I was worried that the car might catch fire based on the white smoke, the odor and the check engine light continuing to come on. I spent a lot of money on the engine replacement... this shouldn't happen to a young engine with low miles. If there was a design flaw with the ecoboost engine... it should be recalled.
Additional Notes:
Check engine light went on and car engine chugged upon starting. Took the car in to local mechanic shop and they ran diagnostics showing engine misfire. Replaced spark plugs and 1 ignition coil. Light went off and no chugging for 3 days and then the car engine began to chug again upon starting and the check engine light came back on. Took back to mechanic, said some type of wire was loose and mentioned that there was oil where there shouldn't be and apparently they saw it before. Light went off and chugging stopped. The next day or so, the light came on again and there was a white smoke coming out of exhaust pipes that had a very strange and strong odor. Took back to mechanic and they moved a coil. Said diagnostics showed battery was low so I had the battery replaced. Next day, car didn't want to immediately turnover upon start, check engine light came on as did the the battery light. Smoky white exhaust with odor returned. Made appointment at my local Ford dealer (had to wait slightly over a week to get in). Diagnostics and inspection showed a cracked engine block and it could not be repaired, only replaced. Service rep said it was a design flaw. My car is only a 2017 model (purchased brand new in 12/2017) and now has only 57k miles and is well taken care of. All of these car symptoms came on suddenly and and took about a month to resolve with back and forths to the mechanic and then the dealership. I was worried that the car might catch fire based on the white smoke, the odor and the check engine light continuing to come on. I spent a lot of money on the engine replacement... this shouldn't happen to a young engine with low miles. If there was a design flaw with the ecoboost engine... it should be recalled.
Mfg Campaign: 11593782
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Corrective Action:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Additional Notes:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Mfg Campaign: 11593437
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Corrective Action:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Additional Notes:
My 2017 Ford Edge has a 2.0 ecoboost engine with a known defect problem. Antifreeze is leaking into the cylinder which could cause it to overheat and a potential fire. It has been checked at two separate FORD dealerships, and they both confirm the same issue. The yellow multi dash lamp has gone on and stayed on since the incident occurred. The first incident was on 4-3-2024.
Mfg Campaign: 11593437
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on. Checked it and reset it. Did not reoccur. Two days later high engine temperature light can on. I checked coolant level and found it low. No evidence of leakage was found where car is parked in the garage. Took car to ford dealer after reading my car problems were similar to many ford edges with the same engine. Ford dealer explained ford had issued a bulletin to their dealers that this type engine could experience coolant leakage into the cylinders due to an engine design error in the second generation ford edge engine. This problem requires a complete engine replacement. Ford does not offer any financial help to pay for fixing this problem. My cost will be over $8500. There are many, many reports of similar owners having this problem.
Corrective Action:
Check engine light came on. Checked it and reset it. Did not reoccur. Two days later high engine temperature light can on. I checked coolant level and found it low. No evidence of leakage was found where car is parked in the garage. Took car to ford dealer after reading my car problems were similar to many ford edges with the same engine. Ford dealer explained ford had issued a bulletin to their dealers that this type engine could experience coolant leakage into the cylinders due to an engine design error in the second generation ford edge engine. This problem requires a complete engine replacement. Ford does not offer any financial help to pay for fixing this problem. My cost will be over $8500. There are many, many reports of similar owners having this problem.
Additional Notes:
Check engine light came on. Checked it and reset it. Did not reoccur. Two days later high engine temperature light can on. I checked coolant level and found it low. No evidence of leakage was found where car is parked in the garage. Took car to ford dealer after reading my car problems were similar to many ford edges with the same engine. Ford dealer explained ford had issued a bulletin to their dealers that this type engine could experience coolant leakage into the cylinders due to an engine design error in the second generation ford edge engine. This problem requires a complete engine replacement. Ford does not offer any financial help to pay for fixing this problem. My cost will be over $8500. There are many, many reports of similar owners having this problem.
Mfg Campaign: 11592911
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Corrective Action:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Additional Notes:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Mfg Campaign: 11592759
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Corrective Action:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Additional Notes:
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate….. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now? Did fixing the flexplate cause the problem? We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
Mfg Campaign: 11592759
Recall Date: Jun 5, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury