Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while the rear liftgate was opened, a chime sounded and the the liftgate close unintendedly. The contact stated that the failure recurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while the rear liftgate was opened, a chime sounded and the the liftgate close unintendedly. The contact stated that the failure recurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while the rear liftgate was opened, a chime sounded and the the liftgate close unintendedly. The contact stated that the failure recurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Mfg Campaign: 11584065
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EVAP SYSTEM PURGE VALVE PROBLEM AFTER FILLING GAS TANK AND LEAVING STATION, VEHICLE STUTTERING AND STALLED ON ROAD (SAFETY ISSUE). I HAD TO WAIT TO RESTART AND THEN GIVE IT GAS AND BRAKE AT SAME TIME TO GET CAR MOVING. ENGINE LIGHT APPEARED. TOOK VEHICLE TO O'REILLY AUTO PARTS STORE [XXX] FOR DIAGNOSTIC SCAN OF PROBLEM. CODE WAS P1450 UNABLE TO BLEED UP FUEL TANK VACUUM REPAIR CANISTER PURGE VALVE/SOLENOID. TOOK VEHICLE TO FORD DEALERSHIP ON [XXX] WITH INFORMATION ON CODE. FORD CONFIRMED REPAIR WAS REQUIRED. I GOOGLED THE ISSUE AND NOTICED FORD HAS RECALLS FOR THIS PROBLEM AND ASKED IF MY VEHICLE WAS COVERED. FORD SAID "UNFORTUNATELY YOUR VEHICLE IS NOT INCLUDED", SO I HAD TO PAY FOR REPAIR. NO CHOICE AS THIS PROBLEM IS A DRIVING SAFETY ISSUE. IT APPEARS FROM njtsa.GOV AND OTHER WEBSITES THAT MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM ON THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
EVAP SYSTEM PURGE VALVE PROBLEM AFTER FILLING GAS TANK AND LEAVING STATION, VEHICLE STUTTERING AND STALLED ON ROAD (SAFETY ISSUE). I HAD TO WAIT TO RESTART AND THEN GIVE IT GAS AND BRAKE AT SAME TIME TO GET CAR MOVING. ENGINE LIGHT APPEARED. TOOK VEHICLE TO O'REILLY AUTO PARTS STORE [XXX] FOR DIAGNOSTIC SCAN OF PROBLEM. CODE WAS P1450 UNABLE TO BLEED UP FUEL TANK VACUUM REPAIR CANISTER PURGE VALVE/SOLENOID. TOOK VEHICLE TO FORD DEALERSHIP ON [XXX] WITH INFORMATION ON CODE. FORD CONFIRMED REPAIR WAS REQUIRED. I GOOGLED THE ISSUE AND NOTICED FORD HAS RECALLS FOR THIS PROBLEM AND ASKED IF MY VEHICLE WAS COVERED. FORD SAID "UNFORTUNATELY YOUR VEHICLE IS NOT INCLUDED", SO I HAD TO PAY FOR REPAIR. NO CHOICE AS THIS PROBLEM IS A DRIVING SAFETY ISSUE. IT APPEARS FROM njtsa.GOV AND OTHER WEBSITES THAT MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM ON THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
EVAP SYSTEM PURGE VALVE PROBLEM AFTER FILLING GAS TANK AND LEAVING STATION, VEHICLE STUTTERING AND STALLED ON ROAD (SAFETY ISSUE). I HAD TO WAIT TO RESTART AND THEN GIVE IT GAS AND BRAKE AT SAME TIME TO GET CAR MOVING. ENGINE LIGHT APPEARED. TOOK VEHICLE TO O'REILLY AUTO PARTS STORE [XXX] FOR DIAGNOSTIC SCAN OF PROBLEM. CODE WAS P1450 UNABLE TO BLEED UP FUEL TANK VACUUM REPAIR CANISTER PURGE VALVE/SOLENOID. TOOK VEHICLE TO FORD DEALERSHIP ON [XXX] WITH INFORMATION ON CODE. FORD CONFIRMED REPAIR WAS REQUIRED. I GOOGLED THE ISSUE AND NOTICED FORD HAS RECALLS FOR THIS PROBLEM AND ASKED IF MY VEHICLE WAS COVERED. FORD SAID "UNFORTUNATELY YOUR VEHICLE IS NOT INCLUDED", SO I HAD TO PAY FOR REPAIR. NO CHOICE AS THIS PROBLEM IS A DRIVING SAFETY ISSUE. IT APPEARS FROM njtsa.GOV AND OTHER WEBSITES THAT MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM ON THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583899
Recall Date: Apr 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light has come on twice in the past month. I was told the first time it was my spark plugs and that possibly coolant was leaking into the head gasket. They fixed my spark plugs and the light went off. A month later the light comes on. Turns out coolant is leaking into the head gasket which is a KNOWN COMMON PROBLEM IN FORD CARS! When I called Ford they were not shocked to hear this. They even told me how often they see it and the guy I talked to said he doesn't understand how there is not a recall. I was told how extensive and expensive the repairs are and that I should just get a new car. My car is well maintained, less than 100,000 miles and less than 10 years old. I have gotten 3 other opinions from mechanics who have said the same thing. They say this is a COMMON problem in Fords and they see it constantly. Shame on Ford for letting it go this long. I will never purchase a Ford again and tell everyone I know to never purchase one.
Corrective Action:
My check engine light has come on twice in the past month. I was told the first time it was my spark plugs and that possibly coolant was leaking into the head gasket. They fixed my spark plugs and the light went off. A month later the light comes on. Turns out coolant is leaking into the head gasket which is a KNOWN COMMON PROBLEM IN FORD CARS! When I called Ford they were not shocked to hear this. They even told me how often they see it and the guy I talked to said he doesn't understand how there is not a recall. I was told how extensive and expensive the repairs are and that I should just get a new car. My car is well maintained, less than 100,000 miles and less than 10 years old. I have gotten 3 other opinions from mechanics who have said the same thing. They say this is a COMMON problem in Fords and they see it constantly. Shame on Ford for letting it go this long. I will never purchase a Ford again and tell everyone I know to never purchase one.
Additional Notes:
My check engine light has come on twice in the past month. I was told the first time it was my spark plugs and that possibly coolant was leaking into the head gasket. They fixed my spark plugs and the light went off. A month later the light comes on. Turns out coolant is leaking into the head gasket which is a KNOWN COMMON PROBLEM IN FORD CARS! When I called Ford they were not shocked to hear this. They even told me how often they see it and the guy I talked to said he doesn't understand how there is not a recall. I was told how extensive and expensive the repairs are and that I should just get a new car. My car is well maintained, less than 100,000 miles and less than 10 years old. I have gotten 3 other opinions from mechanics who have said the same thing. They say this is a COMMON problem in Fords and they see it constantly. Shame on Ford for letting it go this long. I will never purchase a Ford again and tell everyone I know to never purchase one.
Mfg Campaign: 11583467
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The contact stated there was an abnormal sound coming from the hood of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the flex plate needed to be replaced. The vehicle was repaired but was taken back after several days for repairs due to the failure reoccurring. The local dealer diagnosed that the transmission needed to be replaced due to metal shavings being discovered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,061.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The contact stated there was an abnormal sound coming from the hood of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the flex plate needed to be replaced. The vehicle was repaired but was taken back after several days for repairs due to the failure reoccurring. The local dealer diagnosed that the transmission needed to be replaced due to metal shavings being discovered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,061.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The contact stated there was an abnormal sound coming from the hood of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the flex plate needed to be replaced. The vehicle was repaired but was taken back after several days for repairs due to the failure reoccurring. The local dealer diagnosed that the transmission needed to be replaced due to metal shavings being discovered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,061.
Mfg Campaign: 11583369
Recall Date: Apr 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant is leaking into the engine. This has been reported more than 900 times and Ford has yet to issue a recall or make people aware of the issue. This can be hazardous breaking down on the highway and especially when traveling alone with areas having no cell service. On 4/4/2024, I was on my way to the office when my car started overheating out of nowhere and went into low power mode. Cars zooming past me because I couldn’t keep up is very dangerous. I was stuck and couldn’t get over anywhere. On 4/10/24, I’m told to get proof that I had routine maintenance done to my car and on 4/11, I was told the engine needed replacing. It was acknowledged that this is a known issue.
Corrective Action:
The coolant is leaking into the engine. This has been reported more than 900 times and Ford has yet to issue a recall or make people aware of the issue. This can be hazardous breaking down on the highway and especially when traveling alone with areas having no cell service. On 4/4/2024, I was on my way to the office when my car started overheating out of nowhere and went into low power mode. Cars zooming past me because I couldn’t keep up is very dangerous. I was stuck and couldn’t get over anywhere. On 4/10/24, I’m told to get proof that I had routine maintenance done to my car and on 4/11, I was told the engine needed replacing. It was acknowledged that this is a known issue.
Additional Notes:
The coolant is leaking into the engine. This has been reported more than 900 times and Ford has yet to issue a recall or make people aware of the issue. This can be hazardous breaking down on the highway and especially when traveling alone with areas having no cell service. On 4/4/2024, I was on my way to the office when my car started overheating out of nowhere and went into low power mode. Cars zooming past me because I couldn’t keep up is very dangerous. I was stuck and couldn’t get over anywhere. On 4/10/24, I’m told to get proof that I had routine maintenance done to my car and on 4/11, I was told the engine needed replacing. It was acknowledged that this is a known issue.
Mfg Campaign: 11582354
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine replaced for the first time on october 2023 and a second time new engine again in nov. 2023 This is wrong!!
Corrective Action:
Engine replaced for the first time on october 2023 and a second time new engine again in nov. 2023 This is wrong!!
Additional Notes:
Engine replaced for the first time on october 2023 and a second time new engine again in nov. 2023 This is wrong!!
Mfg Campaign: 11582380
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Purchased 2017 Ford Edge new from Ford dealership. Vehicle maintained by same dealer since new. At approximately 81950 miles the check engine light appeared. Error codes indicated cylinders 2 and 4 were misfiring. All four spark plugs and coils were changed and engine light cleared. Approximately 5 lays later it reappeared and engine ran ruff. Took vehicle to a ASE certified shop that ran a diagnosis indicating several codes. Further investigation revealed water in number 2 cylinder. Was informed by shop tech that there is no repair as engine block design is faulty. Returned to Ford dealer and was informed that engine would need replaced at a cost of $10,000. Drove vehicle for a few more days (approx. 100 miles) during which on 3 occasions the engine would suddenly run ruff and stop resulting loss of power steering and brakes. - engine failure, yes available for inspection - engine stopping, loss of power steering and power brakes - yes confirmed by dealer and independent service center - yes, check engine light and engine running ruff (81950 miles)
Corrective Action:
Purchased 2017 Ford Edge new from Ford dealership. Vehicle maintained by same dealer since new. At approximately 81950 miles the check engine light appeared. Error codes indicated cylinders 2 and 4 were misfiring. All four spark plugs and coils were changed and engine light cleared. Approximately 5 lays later it reappeared and engine ran ruff. Took vehicle to a ASE certified shop that ran a diagnosis indicating several codes. Further investigation revealed water in number 2 cylinder. Was informed by shop tech that there is no repair as engine block design is faulty. Returned to Ford dealer and was informed that engine would need replaced at a cost of $10,000. Drove vehicle for a few more days (approx. 100 miles) during which on 3 occasions the engine would suddenly run ruff and stop resulting loss of power steering and brakes. - engine failure, yes available for inspection - engine stopping, loss of power steering and power brakes - yes confirmed by dealer and independent service center - yes, check engine light and engine running ruff (81950 miles)
Additional Notes:
Purchased 2017 Ford Edge new from Ford dealership. Vehicle maintained by same dealer since new. At approximately 81950 miles the check engine light appeared. Error codes indicated cylinders 2 and 4 were misfiring. All four spark plugs and coils were changed and engine light cleared. Approximately 5 lays later it reappeared and engine ran ruff. Took vehicle to a ASE certified shop that ran a diagnosis indicating several codes. Further investigation revealed water in number 2 cylinder. Was informed by shop tech that there is no repair as engine block design is faulty. Returned to Ford dealer and was informed that engine would need replaced at a cost of $10,000. Drove vehicle for a few more days (approx. 100 miles) during which on 3 occasions the engine would suddenly run ruff and stop resulting loss of power steering and brakes. - engine failure, yes available for inspection - engine stopping, loss of power steering and power brakes - yes confirmed by dealer and independent service center - yes, check engine light and engine running ruff (81950 miles)
Mfg Campaign: 11582208
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was informed by my mechanic, that due to a design defect, antifreeze was leaking into the engine block of my car. They said that the engine might explode and a new one was over $7000.00
Corrective Action:
I was informed by my mechanic, that due to a design defect, antifreeze was leaking into the engine block of my car. They said that the engine might explode and a new one was over $7000.00
Additional Notes:
I was informed by my mechanic, that due to a design defect, antifreeze was leaking into the engine block of my car. They said that the engine might explode and a new one was over $7000.00
Mfg Campaign: 11581908
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Corrective Action:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Additional Notes:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Mfg Campaign: 11581949
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Corrective Action:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Additional Notes:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Mfg Campaign: 11581949
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Corrective Action:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Additional Notes:
MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING
Mfg Campaign: 11581949
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Purchased [XXX] 2017 EDGE SEL AWD TWIN SCRL 2.0L ECOBOOST ENG. The FORD PREMIUM CARE plan was purchased for additional $2595.00. [XXX] with 54899k miles, check engine light appeared, the red wrench appeared on the MIL, cooling fan running on high and harsh shifting. Diagnosed with transmission failure and replacement, completed on [XXX] at PARADISE FORD IN COCOA FLORIDA. On [XXX] , 108746k miles the check engine light appeared on the dash. Diagnosed AT BILL MARSH FORD GAYLORD MICHIGAN as PO302 and PO316. Known TSB [XXX] 2.0L ECCOBOOST COOLANT IN CYLINDERS. running rough and shudder. DIAGNOSED AT SECOND DEALERSHIP ON [XXX] WITH SAME CONCLUSION. PO302 PO316. After checking the ECO system it was determined that #2 sparkplug was seized with coolant leaking into the cylinder. Plug was removed and replacement of long block recommended. After further investigation a known technical issue is present in that component, a class action law suit is pending, (Quill and Arrow Law) and a recall pertaining to the failure of 2.0L ECCOBOOST ENGINE. The car is no longer reliable for daily basic transportation unless the 2.0L engine is replaced. With only 108k miles on the car I feel another 100K miles is feasible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Purchased [XXX] 2017 EDGE SEL AWD TWIN SCRL 2.0L ECOBOOST ENG. The FORD PREMIUM CARE plan was purchased for additional $2595.00. [XXX] with 54899k miles, check engine light appeared, the red wrench appeared on the MIL, cooling fan running on high and harsh shifting. Diagnosed with transmission failure and replacement, completed on [XXX] at PARADISE FORD IN COCOA FLORIDA. On [XXX] , 108746k miles the check engine light appeared on the dash. Diagnosed AT BILL MARSH FORD GAYLORD MICHIGAN as PO302 and PO316. Known TSB [XXX] 2.0L ECCOBOOST COOLANT IN CYLINDERS. running rough and shudder. DIAGNOSED AT SECOND DEALERSHIP ON [XXX] WITH SAME CONCLUSION. PO302 PO316. After checking the ECO system it was determined that #2 sparkplug was seized with coolant leaking into the cylinder. Plug was removed and replacement of long block recommended. After further investigation a known technical issue is present in that component, a class action law suit is pending, (Quill and Arrow Law) and a recall pertaining to the failure of 2.0L ECCOBOOST ENGINE. The car is no longer reliable for daily basic transportation unless the 2.0L engine is replaced. With only 108k miles on the car I feel another 100K miles is feasible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Purchased [XXX] 2017 EDGE SEL AWD TWIN SCRL 2.0L ECOBOOST ENG. The FORD PREMIUM CARE plan was purchased for additional $2595.00. [XXX] with 54899k miles, check engine light appeared, the red wrench appeared on the MIL, cooling fan running on high and harsh shifting. Diagnosed with transmission failure and replacement, completed on [XXX] at PARADISE FORD IN COCOA FLORIDA. On [XXX] , 108746k miles the check engine light appeared on the dash. Diagnosed AT BILL MARSH FORD GAYLORD MICHIGAN as PO302 and PO316. Known TSB [XXX] 2.0L ECCOBOOST COOLANT IN CYLINDERS. running rough and shudder. DIAGNOSED AT SECOND DEALERSHIP ON [XXX] WITH SAME CONCLUSION. PO302 PO316. After checking the ECO system it was determined that #2 sparkplug was seized with coolant leaking into the cylinder. Plug was removed and replacement of long block recommended. After further investigation a known technical issue is present in that component, a class action law suit is pending, (Quill and Arrow Law) and a recall pertaining to the failure of 2.0L ECCOBOOST ENGINE. The car is no longer reliable for daily basic transportation unless the 2.0L engine is replaced. With only 108k miles on the car I feel another 100K miles is feasible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581683
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Corrective Action:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Additional Notes:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Mfg Campaign: 11581798
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Corrective Action:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Additional Notes:
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Mfg Campaign: 11581798
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V427000 (Power Train) and 18V390000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V427000 (Power Train) and 18V390000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V427000 (Power Train) and 18V390000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Mfg Campaign: 11581291
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our 2017 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns…mechanic told us they think it's a broken flexplate and they gave me an estimate of $1500 to fix that issue…[After] reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault.”
Corrective Action:
Our 2017 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns…mechanic told us they think it's a broken flexplate and they gave me an estimate of $1500 to fix that issue…[After] reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault.”
Additional Notes:
Our 2017 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns…mechanic told us they think it's a broken flexplate and they gave me an estimate of $1500 to fix that issue…[After] reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault.”
Mfg Campaign: 11581320
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I got got the classic Cyl#2 misfire a month after buy it from a local Ford dealer, threw money at it coils wiring harness plugs, took it back to them and they told me it needs a new engine. The engine has coolant leaking into cyl #2 causing the code. The dealership suggested I Trade the edge in for another one, yeah just got stuck with a $19,000 loan for this one I need another $19,000 on top? I already pay $381 a month that would double my monthly bill. so my choices are slim to none. I don't want a boat anchor or a paper weight I have to get a loan to replace the engine for $6,200, To my understanding there are more than 750,000 vehicle affected by the flawed engine design. They knew about the flaw 2019 and redesigned the engine at least 3 more times. There are attached TSBs from Ford.
Corrective Action:
I got got the classic Cyl#2 misfire a month after buy it from a local Ford dealer, threw money at it coils wiring harness plugs, took it back to them and they told me it needs a new engine. The engine has coolant leaking into cyl #2 causing the code. The dealership suggested I Trade the edge in for another one, yeah just got stuck with a $19,000 loan for this one I need another $19,000 on top? I already pay $381 a month that would double my monthly bill. so my choices are slim to none. I don't want a boat anchor or a paper weight I have to get a loan to replace the engine for $6,200, To my understanding there are more than 750,000 vehicle affected by the flawed engine design. They knew about the flaw 2019 and redesigned the engine at least 3 more times. There are attached TSBs from Ford.
Additional Notes:
I got got the classic Cyl#2 misfire a month after buy it from a local Ford dealer, threw money at it coils wiring harness plugs, took it back to them and they told me it needs a new engine. The engine has coolant leaking into cyl #2 causing the code. The dealership suggested I Trade the edge in for another one, yeah just got stuck with a $19,000 loan for this one I need another $19,000 on top? I already pay $381 a month that would double my monthly bill. so my choices are slim to none. I don't want a boat anchor or a paper weight I have to get a loan to replace the engine for $6,200, To my understanding there are more than 750,000 vehicle affected by the flawed engine design. They knew about the flaw 2019 and redesigned the engine at least 3 more times. There are attached TSBs from Ford.
Mfg Campaign: 11581186
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Mfg Campaign: 11580764
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.
Mfg Campaign: 11580764
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine experienced a misfire. The contact stated that the coolant was leaking into cylinder #3. There was white smoke coming from the exhaust. Additionally, there was an abnormal slushing noise coming from the dashboard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 116,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine experienced a misfire. The contact stated that the coolant was leaking into cylinder #3. There was white smoke coming from the exhaust. Additionally, there was an abnormal slushing noise coming from the dashboard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 116,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine experienced a misfire. The contact stated that the coolant was leaking into cylinder #3. There was white smoke coming from the exhaust. Additionally, there was an abnormal slushing noise coming from the dashboard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 116,000.
Mfg Campaign: 11580096
Recall Date: Mar 29, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury