Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
due to a design flaw coolant could get into piston cylinders. this caused those cylinders to misfire and the engine to run rough and not have the power that it should have. we had to replace the engine at our cost, $7000.00
Corrective Action:
due to a design flaw coolant could get into piston cylinders. this caused those cylinders to misfire and the engine to run rough and not have the power that it should have. we had to replace the engine at our cost, $7000.00
Additional Notes:
due to a design flaw coolant could get into piston cylinders. this caused those cylinders to misfire and the engine to run rough and not have the power that it should have. we had to replace the engine at our cost, $7000.00
Mfg Campaign: 11548471
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was running unusually rough with white smoke coming from the exhaust pipe. The contact stated that when he started the vehicle the engine sounded rough. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with coolant leak in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was running unusually rough with white smoke coming from the exhaust pipe. The contact stated that when he started the vehicle the engine sounded rough. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with coolant leak in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was running unusually rough with white smoke coming from the exhaust pipe. The contact stated that when he started the vehicle the engine sounded rough. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with coolant leak in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.
Mfg Campaign: 11548226
Recall Date: Oct 4, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, her husband noticed that the brake pedal felt spongy. The brake pedal also extended to the floorboard whenever it was depressed. The vehicle was later taken to an independent mechanic who determined that the rear passenger’s side brake fluid line had ruptured causing brake fluid to leak from the vehicle. The independent mechanic performed a temporary fix to the brake line and the contact was advised to call the local dealer for assistance. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 49,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, her husband noticed that the brake pedal felt spongy. The brake pedal also extended to the floorboard whenever it was depressed. The vehicle was later taken to an independent mechanic who determined that the rear passenger’s side brake fluid line had ruptured causing brake fluid to leak from the vehicle. The independent mechanic performed a temporary fix to the brake line and the contact was advised to call the local dealer for assistance. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 49,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, her husband noticed that the brake pedal felt spongy. The brake pedal also extended to the floorboard whenever it was depressed. The vehicle was later taken to an independent mechanic who determined that the rear passenger’s side brake fluid line had ruptured causing brake fluid to leak from the vehicle. The independent mechanic performed a temporary fix to the brake line and the contact was advised to call the local dealer for assistance. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 49,000.
Mfg Campaign: 11547964
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
Mfg Campaign: 11548090
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I'm experiencing rough engine idle at stop lights or parked, in in gear (under load). At engine start, I am experiencing white smoke from exhaust, some engine mis-fires and low coolant. I started to look up similar experiences and it seems that it is a know issue by Ford, in which coolant is leaking into engine. I have engine power latency from full stop, low fuel economy and steady engine clicking noise/rattle.
Corrective Action:
I'm experiencing rough engine idle at stop lights or parked, in in gear (under load). At engine start, I am experiencing white smoke from exhaust, some engine mis-fires and low coolant. I started to look up similar experiences and it seems that it is a know issue by Ford, in which coolant is leaking into engine. I have engine power latency from full stop, low fuel economy and steady engine clicking noise/rattle.
Additional Notes:
I'm experiencing rough engine idle at stop lights or parked, in in gear (under load). At engine start, I am experiencing white smoke from exhaust, some engine mis-fires and low coolant. I started to look up similar experiences and it seems that it is a know issue by Ford, in which coolant is leaking into engine. I have engine power latency from full stop, low fuel economy and steady engine clicking noise/rattle.
Mfg Campaign: 11547538
Recall Date: Sep 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000.00. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.
Corrective Action:
The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000.00. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.
Additional Notes:
The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000.00. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.
Mfg Campaign: 11547296
Recall Date: Sep 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Corrective Action:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Additional Notes:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Mfg Campaign: 11547220
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Corrective Action:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Additional Notes:
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Mfg Campaign: 11547220
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The flexplate failed and the vehicle was not drivable. We were told if this had happened while on the road it would have stalled the vehicle and could have caused an accident. This is an issue that Ford is well aware of but only goes half way in trying to fix. Ford will cover the cost to replace the flexplate but only if it has failed and the vehicle is under 100k miles. If the vehicle is over that but under 120k they will cover 50% of the cost. We received a notice and had the vehicle inspected, at the time it was under 100k miles and they found no issue with it. Now it's just over 121K and the flexplate fails. We were told even if it's one mile over 120k miles they are not responsible for it. Now we have learned the failed flexplate has damaged the torque convertor and the transmission fluid pump and those will also have to be replaced. If the flexplate is not replaced just as Ford recommends it can fail again sooner than later. This seems a serious engineering and safety flaw, especially on a vehicle that is not even 7 years old.
Corrective Action:
The flexplate failed and the vehicle was not drivable. We were told if this had happened while on the road it would have stalled the vehicle and could have caused an accident. This is an issue that Ford is well aware of but only goes half way in trying to fix. Ford will cover the cost to replace the flexplate but only if it has failed and the vehicle is under 100k miles. If the vehicle is over that but under 120k they will cover 50% of the cost. We received a notice and had the vehicle inspected, at the time it was under 100k miles and they found no issue with it. Now it's just over 121K and the flexplate fails. We were told even if it's one mile over 120k miles they are not responsible for it. Now we have learned the failed flexplate has damaged the torque convertor and the transmission fluid pump and those will also have to be replaced. If the flexplate is not replaced just as Ford recommends it can fail again sooner than later. This seems a serious engineering and safety flaw, especially on a vehicle that is not even 7 years old.
Additional Notes:
The flexplate failed and the vehicle was not drivable. We were told if this had happened while on the road it would have stalled the vehicle and could have caused an accident. This is an issue that Ford is well aware of but only goes half way in trying to fix. Ford will cover the cost to replace the flexplate but only if it has failed and the vehicle is under 100k miles. If the vehicle is over that but under 120k they will cover 50% of the cost. We received a notice and had the vehicle inspected, at the time it was under 100k miles and they found no issue with it. Now it's just over 121K and the flexplate fails. We were told even if it's one mile over 120k miles they are not responsible for it. Now we have learned the failed flexplate has damaged the torque convertor and the transmission fluid pump and those will also have to be replaced. If the flexplate is not replaced just as Ford recommends it can fail again sooner than later. This seems a serious engineering and safety flaw, especially on a vehicle that is not even 7 years old.
Mfg Campaign: 11546992
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2016 Ford Edge Titanium eco-boost. Needless to say I paid a pretty penny for it. I have had it to the Ford Dealer 3 times for recalls. There is only 68,500 miles on it. Took it in to a quick lube to get an oil change they checked the transmission fluid and said it was black and needed to be changed. (no extended warranty, it was way to expensive). I called my local mechanic to make sure that was all it needed. He isn't equiped to check the transmission. Told me to contact Ford. Ford service told me it would be $140.00 just to look at it and then what ever it costs for repairs after the diagnostic. I don't understand why the transmission fluid is black and why with so few miles on it the trans is screwed up. And Ford makes sure you have to take it back to them to get it repaired and charge an outrageous amount. Symptoms are:. It won't accelerate, doesn't shift into gear, slips out of gear. I feel this a manufacture default and Ford should take care of it.
Corrective Action:
I own a 2016 Ford Edge Titanium eco-boost. Needless to say I paid a pretty penny for it. I have had it to the Ford Dealer 3 times for recalls. There is only 68,500 miles on it. Took it in to a quick lube to get an oil change they checked the transmission fluid and said it was black and needed to be changed. (no extended warranty, it was way to expensive). I called my local mechanic to make sure that was all it needed. He isn't equiped to check the transmission. Told me to contact Ford. Ford service told me it would be $140.00 just to look at it and then what ever it costs for repairs after the diagnostic. I don't understand why the transmission fluid is black and why with so few miles on it the trans is screwed up. And Ford makes sure you have to take it back to them to get it repaired and charge an outrageous amount. Symptoms are:. It won't accelerate, doesn't shift into gear, slips out of gear. I feel this a manufacture default and Ford should take care of it.
Additional Notes:
I own a 2016 Ford Edge Titanium eco-boost. Needless to say I paid a pretty penny for it. I have had it to the Ford Dealer 3 times for recalls. There is only 68,500 miles on it. Took it in to a quick lube to get an oil change they checked the transmission fluid and said it was black and needed to be changed. (no extended warranty, it was way to expensive). I called my local mechanic to make sure that was all it needed. He isn't equiped to check the transmission. Told me to contact Ford. Ford service told me it would be $140.00 just to look at it and then what ever it costs for repairs after the diagnostic. I don't understand why the transmission fluid is black and why with so few miles on it the trans is screwed up. And Ford makes sure you have to take it back to them to get it repaired and charge an outrageous amount. Symptoms are:. It won't accelerate, doesn't shift into gear, slips out of gear. I feel this a manufacture default and Ford should take care of it.
Mfg Campaign: 11546001
Recall Date: Sep 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was a delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of Customer Satisfaction Program: 22N12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was a delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of Customer Satisfaction Program: 22N12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was a delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of Customer Satisfaction Program: 22N12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.
Mfg Campaign: 11546009
Recall Date: Sep 22, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Corrective Action:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Additional Notes:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Mfg Campaign: 11545915
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Corrective Action:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Additional Notes:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Mfg Campaign: 11545915
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Corrective Action:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Additional Notes:
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
Mfg Campaign: 11545915
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Mfg Campaign: 11545625
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
Mfg Campaign: 11545625
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to Technical Service Bulletin: 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to Technical Service Bulletin: 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to Technical Service Bulletin: 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.
Mfg Campaign: 11545419
Recall Date: Sep 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Mfg Campaign: 11544456
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.
Mfg Campaign: 11544591
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder head
Corrective Action:
Coolant leaking into cylinder head
Additional Notes:
Coolant leaking into cylinder head
Mfg Campaign: 11543561
Recall Date: Sep 9, 2023
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury