Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Corrective Action:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Additional Notes:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Mfg Campaign: 11400407
Recall Date: Mar 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Corrective Action:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Additional Notes:
MY VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH MY 2 KIDS IN THE CAR AND WOULD NOT START BACK UP. IT WAS NOT FROM THE AUTO START/STOP FEATURE. THE RADIO INTERIOR LIGHTS EVERYTHING SHUT OFF. IT WOULD NOT EVEN ALLOW ME TO GET IT IN N TO PUSH IT. IT WAS VERY SCARY BECAUSE I WAS IN THE MIDDLE OF A HIGHWAY WITH MY CHILDREN. IT IS NOT MY BATTERY, ALTERNATOR, OR STARTER BECAUSE I'VE HAD THEM TESTED. AFTER SPEAKING TO MULTIPLE PEOPLE AND READING ON THE CHRYSLER FORUMS THIS SEEMS TO BE A COMMON ISSUE. IF THIS ISSUE PERSISTS I WILL BE TRADING IT IN FOR A DIFFERENT MAKE AND MODEL. BUMMED BECAUSE I ABSOLUTELY LOVE THIS VAN.
Mfg Campaign: 11400407
Recall Date: Mar 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Corrective Action:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Additional Notes:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Mfg Campaign: 11398247
Recall Date: Feb 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Corrective Action:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Additional Notes:
CAR LOOSES POWER AND THEN JOLTS FROM THE BACKEND. IT FEELS LIKE WE HAVE BEEN REAR ENDED. CAR SHUT OFF AT A STOP. HAD TO RESTART. ALL THESE HAVE HAVE HAPPENED OVER 5 TIMES AND WE HAVE ONLY OWNED THE CAR FOR 3 MONTHS. SCARED TO DRIVE THE VEHICLE.
Mfg Campaign: 11398247
Recall Date: Feb 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DURING LONG AND SHORT DRIVES VEHICLE RANDOMLY LOCKS THE POWER STEERING. DRIVER THEN HAS TO MANUALLY MANEUVER VEHICLE, WHICH BECAME DIFFICULT FOR DRIVER. HAPPENED MULTIPLE TIMES ON THE INTERSTATE, HAD TO PULL OFF AND THEN STEERING WOULD UNLOCK AND POWER STEERING WOULD COME BACK. FEW MILES IT WOULD DO IT AGAIN.
Corrective Action:
DURING LONG AND SHORT DRIVES VEHICLE RANDOMLY LOCKS THE POWER STEERING. DRIVER THEN HAS TO MANUALLY MANEUVER VEHICLE, WHICH BECAME DIFFICULT FOR DRIVER. HAPPENED MULTIPLE TIMES ON THE INTERSTATE, HAD TO PULL OFF AND THEN STEERING WOULD UNLOCK AND POWER STEERING WOULD COME BACK. FEW MILES IT WOULD DO IT AGAIN.
Additional Notes:
DURING LONG AND SHORT DRIVES VEHICLE RANDOMLY LOCKS THE POWER STEERING. DRIVER THEN HAS TO MANUALLY MANEUVER VEHICLE, WHICH BECAME DIFFICULT FOR DRIVER. HAPPENED MULTIPLE TIMES ON THE INTERSTATE, HAD TO PULL OFF AND THEN STEERING WOULD UNLOCK AND POWER STEERING WOULD COME BACK. FEW MILES IT WOULD DO IT AGAIN.
Mfg Campaign: 11397099
Recall Date: Feb 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Corrective Action:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Additional Notes:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Mfg Campaign: 11397050
Recall Date: Feb 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Corrective Action:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Additional Notes:
WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(FEELS LIKE YOU HAVE BEEN REAR-ENDED). HAVE HAD THREE DIFFERENT CHRYSLER MECHANICS DRIVE VEHICLE ALL SAYING THEY COULD NOT DUPLICATE PROBLEM AND IS PERFORMING AS IT WAS DESIGNED TO PREFORM. I AM AT THE POINT OF BEING AFRAID OF DRIVING THE VEHICLE, AFRAID I COULD BE IN A SERIOUS ACCIDENT.
Mfg Campaign: 11397050
Recall Date: Feb 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Corrective Action:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Additional Notes:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Mfg Campaign: 11390815
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Corrective Action:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Additional Notes:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Mfg Campaign: 11390815
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Corrective Action:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Additional Notes:
THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.
Mfg Campaign: 11390815
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Corrective Action:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Additional Notes:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Mfg Campaign: 11390639
Recall Date: Jan 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Corrective Action:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Additional Notes:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Mfg Campaign: 11390639
Recall Date: Jan 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Corrective Action:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Additional Notes:
WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG
Mfg Campaign: 11390639
Recall Date: Jan 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Corrective Action:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Additional Notes:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Mfg Campaign: 11390447
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Corrective Action:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Additional Notes:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Mfg Campaign: 11390447
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Corrective Action:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Additional Notes:
WHILE I AM AT A QUICK STOP - STOP SIGN, ROTARY, LIGHT, INTERSECTION - MY VEHICLE WILL SHUT OFF WITHOUT WARNING, CAUSING ME TO HAVE TO PUT THE CAR INTO PARK, RESTART, AND PUT THE CAR BACK INTO DRIVE BEFORE I AM ABLE TO CONTINUE IN MOTION. THIS CAUSES ME TO STALL FOR 30 SECONDS - 1 MINUTE WITH TRAFFIC PILING UP BEHIND ME.
Mfg Campaign: 11390447
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Corrective Action:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Additional Notes:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Mfg Campaign: 11390486
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Corrective Action:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Additional Notes:
THE ENGINE WOULD NOT TURN, THERE WAS NO WARNING SIGN OF CHECK ENGINE FOR THAT DAY AND FOR BEING A CERTIFIED PRE-USED VEHICLE THERE SHOULD BE WARRANTY FOR ELECTRICAL AND THE TRANSMISSION.
Mfg Campaign: 11390486
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
ON DRIVER SIDE TIRE I HEAR A POPPING OR GRINDING SOUND WHEN I TURN AND SOUNDS LIKE MY BALL JOINT POPPING
Corrective Action:
ON DRIVER SIDE TIRE I HEAR A POPPING OR GRINDING SOUND WHEN I TURN AND SOUNDS LIKE MY BALL JOINT POPPING
Additional Notes:
ON DRIVER SIDE TIRE I HEAR A POPPING OR GRINDING SOUND WHEN I TURN AND SOUNDS LIKE MY BALL JOINT POPPING
Mfg Campaign: 11390538
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'M ON MY 3RD RADIO FOR THE 2018 PACIFICA THAT I BOUGHT NEW LESS THAN 2 YEARS AGO AND THE RADIO WAS NOT ACTIVATED WHEN IT WAS INSTALLED ON 1/8/21 THEREFORE NO EMERGENCY SERVICES WILL WORK. I HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES WITHOUT REPLY. I HAVE CONTACTED MY UCONNECT CASE MANAGER SIX TIMES BY EMAIL AND LEFT A VOICEMAIL. I HAVE CONTACTED THE CORPORATE WEBPAGE AND WAS DIRECTED BACK TO MY CASE MANAGER. GUARDIAN SERVICES CLAIM THE RADIO IS NOT ASSOCIATED WITH MY VIN SO THERE IS NOTHING THEY CAN DO. IN ADDITION TO THE 911 BASIC EMERGENCY SERVICES, I PAID $250 IN MARCH FOR THE ENHANCED GUARDIAN SERVICES, HOWEVER SINCE THE INITIAL RADIO FAILURE IN JULY, THOSE SERVICES HAVE NOT WORKED FOR ANY LENGTH OF TIME. NO ONE WILL TAKE RESPONSIBILITY FOR THIS ISSUE. IF A CELL PHONE PROVIDER HAS TO OVERNIGHT A PHONE DUE TO LIABILITY IN AN EMERGENCY, SHOULDN'T A VEHICLE MANUFACTURER DO SOMETHING?
Corrective Action:
I'M ON MY 3RD RADIO FOR THE 2018 PACIFICA THAT I BOUGHT NEW LESS THAN 2 YEARS AGO AND THE RADIO WAS NOT ACTIVATED WHEN IT WAS INSTALLED ON 1/8/21 THEREFORE NO EMERGENCY SERVICES WILL WORK. I HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES WITHOUT REPLY. I HAVE CONTACTED MY UCONNECT CASE MANAGER SIX TIMES BY EMAIL AND LEFT A VOICEMAIL. I HAVE CONTACTED THE CORPORATE WEBPAGE AND WAS DIRECTED BACK TO MY CASE MANAGER. GUARDIAN SERVICES CLAIM THE RADIO IS NOT ASSOCIATED WITH MY VIN SO THERE IS NOTHING THEY CAN DO. IN ADDITION TO THE 911 BASIC EMERGENCY SERVICES, I PAID $250 IN MARCH FOR THE ENHANCED GUARDIAN SERVICES, HOWEVER SINCE THE INITIAL RADIO FAILURE IN JULY, THOSE SERVICES HAVE NOT WORKED FOR ANY LENGTH OF TIME. NO ONE WILL TAKE RESPONSIBILITY FOR THIS ISSUE. IF A CELL PHONE PROVIDER HAS TO OVERNIGHT A PHONE DUE TO LIABILITY IN AN EMERGENCY, SHOULDN'T A VEHICLE MANUFACTURER DO SOMETHING?
Additional Notes:
I'M ON MY 3RD RADIO FOR THE 2018 PACIFICA THAT I BOUGHT NEW LESS THAN 2 YEARS AGO AND THE RADIO WAS NOT ACTIVATED WHEN IT WAS INSTALLED ON 1/8/21 THEREFORE NO EMERGENCY SERVICES WILL WORK. I HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES WITHOUT REPLY. I HAVE CONTACTED MY UCONNECT CASE MANAGER SIX TIMES BY EMAIL AND LEFT A VOICEMAIL. I HAVE CONTACTED THE CORPORATE WEBPAGE AND WAS DIRECTED BACK TO MY CASE MANAGER. GUARDIAN SERVICES CLAIM THE RADIO IS NOT ASSOCIATED WITH MY VIN SO THERE IS NOTHING THEY CAN DO. IN ADDITION TO THE 911 BASIC EMERGENCY SERVICES, I PAID $250 IN MARCH FOR THE ENHANCED GUARDIAN SERVICES, HOWEVER SINCE THE INITIAL RADIO FAILURE IN JULY, THOSE SERVICES HAVE NOT WORKED FOR ANY LENGTH OF TIME. NO ONE WILL TAKE RESPONSIBILITY FOR THIS ISSUE. IF A CELL PHONE PROVIDER HAS TO OVERNIGHT A PHONE DUE TO LIABILITY IN AN EMERGENCY, SHOULDN'T A VEHICLE MANUFACTURER DO SOMETHING?
Mfg Campaign: 11390042
Recall Date: Jan 26, 2021
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