Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t open and the lights in the minivan flicker when the vehicle starts. I am worried this is my only family means for transportation. I have only had this vehicle for a little over a year.
Corrective Action:
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t open and the lights in the minivan flicker when the vehicle starts. I am worried this is my only family means for transportation. I have only had this vehicle for a little over a year.
Additional Notes:
The first thing I would like to address is the shutdown system eco feature has shutdown out of nowhere. An A indicator light is on dash, along with my check engine light. In addition, when I turn the vehicle on the RPM go sky high for about 45 seconds before it adjust to proper rpms. I also believe there are major electrical issue going on with the vehicle. My power doors, and rear door won’t open and the lights in the minivan flicker when the vehicle starts. I am worried this is my only family means for transportation. I have only had this vehicle for a little over a year.
Mfg Campaign: 11425899
Recall Date: Jul 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Mfg Campaign: 11423921
Recall Date: Jul 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V886000 (Back Over Prevention, Equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.
Mfg Campaign: 11423921
Recall Date: Jul 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Corrective Action:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Additional Notes:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Mfg Campaign: 11423633
Recall Date: Jul 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Corrective Action:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Additional Notes:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Mfg Campaign: 11423633
Recall Date: Jul 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Corrective Action:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Additional Notes:
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a ‘Shift to P to Start’ message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep
Mfg Campaign: 11423633
Recall Date: Jul 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We are travelling on the freeway and suddenly the electronic stability control kept on flashing. This just happened two days ago and until now we have this message in the car. Also about a year ago we are driving on the freeway and suddenly the car stopped and could not start. This problem kept on happening.
Corrective Action:
We are travelling on the freeway and suddenly the electronic stability control kept on flashing. This just happened two days ago and until now we have this message in the car. Also about a year ago we are driving on the freeway and suddenly the car stopped and could not start. This problem kept on happening.
Additional Notes:
We are travelling on the freeway and suddenly the electronic stability control kept on flashing. This just happened two days ago and until now we have this message in the car. Also about a year ago we are driving on the freeway and suddenly the car stopped and could not start. This problem kept on happening.
Mfg Campaign: 11422962
Recall Date: Jun 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
After stopping at a stop sign, I turned right to go with traffic, It seemed as though the transmission quit responding at all for several seconds. Fortunately, I was turning to the right. Scary.
Corrective Action:
After stopping at a stop sign, I turned right to go with traffic, It seemed as though the transmission quit responding at all for several seconds. Fortunately, I was turning to the right. Scary.
Additional Notes:
After stopping at a stop sign, I turned right to go with traffic, It seemed as though the transmission quit responding at all for several seconds. Fortunately, I was turning to the right. Scary.
Mfg Campaign: 11423025
Recall Date: Jun 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Corrective Action:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Additional Notes:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Mfg Campaign: 11421890
Recall Date: Jun 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Corrective Action:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Additional Notes:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Mfg Campaign: 11421890
Recall Date: Jun 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Corrective Action:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Additional Notes:
I was driving about 45MPH, slowed up to a green traffic light, turned right and accelerated. The car lost power for about 5 seconds, then came back on after I had pulled to the side. We brought it in for service, but Chrysler could not duplicate or diagnose the issue. Then, twice, my wife was stopped at a stop sign or traffic light. She got a green left arrow, accelerated into her turn, and the car lost power, then resumed after about 3-5 seconds each time. After her second occurrence, my wife drove it straight to the dealership, got the service advisor to drive the vehicle with her, he turned right into another dealership, and the car lost power for 3 seconds. Again, Chrysler was unable to diagnose and repair the problem.
Mfg Campaign: 11421890
Recall Date: Jun 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica equipped with Kumho Solus Tire Size: 235/65R17, DOT Number: 275AYAY1. On three separate occasions while driving at various speeds, the contact's steering wheel would shake without warning as one of his tires would become defective. The contact had initially taken the vehicle to a dealer where they replaced the rear passenger side tire due to an internal band failure. The second time, the same failure occurred with the rear driver side tire as an independent mechanic replaced that tire. Soon after the second replacement, the front passenger side tire also experienced that same failure. The contact then decided to replace all four tires. The manufacturer had yet to be notified of the failure. All tires were replaced. Each tire that failed were original tires.The tire and vehicle failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica equipped with Kumho Solus Tire Size: 235/65R17, DOT Number: 275AYAY1. On three separate occasions while driving at various speeds, the contact's steering wheel would shake without warning as one of his tires would become defective. The contact had initially taken the vehicle to a dealer where they replaced the rear passenger side tire due to an internal band failure. The second time, the same failure occurred with the rear driver side tire as an independent mechanic replaced that tire. Soon after the second replacement, the front passenger side tire also experienced that same failure. The contact then decided to replace all four tires. The manufacturer had yet to be notified of the failure. All tires were replaced. Each tire that failed were original tires.The tire and vehicle failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica equipped with Kumho Solus Tire Size: 235/65R17, DOT Number: 275AYAY1. On three separate occasions while driving at various speeds, the contact's steering wheel would shake without warning as one of his tires would become defective. The contact had initially taken the vehicle to a dealer where they replaced the rear passenger side tire due to an internal band failure. The second time, the same failure occurred with the rear driver side tire as an independent mechanic replaced that tire. Soon after the second replacement, the front passenger side tire also experienced that same failure. The contact then decided to replace all four tires. The manufacturer had yet to be notified of the failure. All tires were replaced. Each tire that failed were original tires.The tire and vehicle failure mileage was approximately 30,000.
Mfg Campaign: 11421705
Recall Date: Jun 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Corrective Action:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Additional Notes:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Mfg Campaign: 11421537
Recall Date: Jun 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Corrective Action:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Additional Notes:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Mfg Campaign: 11421537
Recall Date: Jun 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Corrective Action:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Additional Notes:
Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am 200 miles from home on a Sunday . And hope a local dealer has the part This van has been a disappointment to say the least.
Mfg Campaign: 11421537
Recall Date: Jun 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Corrective Action:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Additional Notes:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Mfg Campaign: 11420861
Recall Date: Jun 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Corrective Action:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Additional Notes:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Mfg Campaign: 11420861
Recall Date: Jun 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Corrective Action:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Additional Notes:
Sliding door shuts, beeps and reopens. we have to hit the button 3-5 times before it shuts. Back up camera flashes blue and does not work. Aux battery keeps going dead and the auto start stop quits working. I just had to spend 1000 to fix all the issues. after seeing other comments this seems to be quite a problem with a lot of these vans.
Mfg Campaign: 11420861
Recall Date: Jun 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Corrective Action:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Additional Notes:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Mfg Campaign: 11415755
Recall Date: May 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Corrective Action:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Additional Notes:
WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!
Mfg Campaign: 11415755
Recall Date: May 9, 2021
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Valencia, CA • 36 yrs
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