Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Corrective Action:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Additional Notes:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Mfg Campaign: 11404457
Recall Date: Mar 23, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Corrective Action:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Additional Notes:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Mfg Campaign: 11403206
Recall Date: Mar 16, 2021
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Corrective Action:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Additional Notes:
VEHICLE HAS HAD THE MAIN DRIVER GAUGES/DASH CLUSTER RANDOMLY TURN OFF WITH NO WARNING WHILE DRIVING, MULTIPLE TIMES A DAY NOW FOR THE LAST SEVERAL MONTHS, WITH INSTANCES HAPPENING AT ALL SORTS OF SPEEDS AND ON LOCAL ROADS AND HIGHWAYS. THERE APPEARS TO BE NO WAY TO RECOVER THE ELECTRONIC DASH CLUSTER UNTIL THE VEHICLE IS LEFT TO FULLY SHUT OFF FOR A FEW MINUTES AND THEN RESTARTED. BMW SERVICE AS WELL AS BMWNA HAVE ATTEMPTED TO ASSIST IN 8+ SERVICE VISITS AND HAVE NOT BEEN ABLE TO RECTIFY WHAT'S A CLEAR SAFETY HAZARD, AS IT HAS LED TO MULTIPLE NEAR ACCIDENTS NOW. THIS STARTED IN JANUARY 2020, WHEN THE VEHICLE WAS RELATIVELY NEW (<2000 MILES) AND PERSISTS TO THIS DAY (12K MILES).
Mfg Campaign: 11403206
Recall Date: Mar 16, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
OUR VEHICLE IS IN FOR THE 4TH VISIT FOR A PERSISTENT OIL LEAK. THE FIRST 2 VISITS RESULTED IN A VEHICLE INSPECTION AND CLEANING OF ENGINE AREA WITH NO LEAK FOUND, STATING IS WAS MOST LIKELY LEFT OVER OIL FROM MESSY OIL CHANGE. THE 3RD VISIT RESULTED IN REPLACING THE REAR MAIN SEAL AND PROBLEM WAS RESOLVED PER DEALER. VEHICLE CONTINUED TO LEAK AFTER WE BROUGHT IT HOME. 4TH VISIT RESULTED IN REPLACING OIL PAN GASKET BUT LEAKS ARE NOW POPPING UP IN OTHER AREAS. BMW ENGINEER HAS BEEN REQUESTED BY DEALER. IN TH PROCESS THE VEHICLE WAS DAMAGED FOR THE SECOND TIME BY THE DEALER REQUIRING BODY WORK/PAINT.
Corrective Action:
OUR VEHICLE IS IN FOR THE 4TH VISIT FOR A PERSISTENT OIL LEAK. THE FIRST 2 VISITS RESULTED IN A VEHICLE INSPECTION AND CLEANING OF ENGINE AREA WITH NO LEAK FOUND, STATING IS WAS MOST LIKELY LEFT OVER OIL FROM MESSY OIL CHANGE. THE 3RD VISIT RESULTED IN REPLACING THE REAR MAIN SEAL AND PROBLEM WAS RESOLVED PER DEALER. VEHICLE CONTINUED TO LEAK AFTER WE BROUGHT IT HOME. 4TH VISIT RESULTED IN REPLACING OIL PAN GASKET BUT LEAKS ARE NOW POPPING UP IN OTHER AREAS. BMW ENGINEER HAS BEEN REQUESTED BY DEALER. IN TH PROCESS THE VEHICLE WAS DAMAGED FOR THE SECOND TIME BY THE DEALER REQUIRING BODY WORK/PAINT.
Additional Notes:
OUR VEHICLE IS IN FOR THE 4TH VISIT FOR A PERSISTENT OIL LEAK. THE FIRST 2 VISITS RESULTED IN A VEHICLE INSPECTION AND CLEANING OF ENGINE AREA WITH NO LEAK FOUND, STATING IS WAS MOST LIKELY LEFT OVER OIL FROM MESSY OIL CHANGE. THE 3RD VISIT RESULTED IN REPLACING THE REAR MAIN SEAL AND PROBLEM WAS RESOLVED PER DEALER. VEHICLE CONTINUED TO LEAK AFTER WE BROUGHT IT HOME. 4TH VISIT RESULTED IN REPLACING OIL PAN GASKET BUT LEAKS ARE NOW POPPING UP IN OTHER AREAS. BMW ENGINEER HAS BEEN REQUESTED BY DEALER. IN TH PROCESS THE VEHICLE WAS DAMAGED FOR THE SECOND TIME BY THE DEALER REQUIRING BODY WORK/PAINT.
Mfg Campaign: 11402810
Recall Date: Mar 13, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Corrective Action:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Additional Notes:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Mfg Campaign: 11330275
Recall Date: Jun 23, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Corrective Action:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Additional Notes:
2 MONTHS AFTER PURCHASING THE VEHICLE A RATTLING SOUND COMES UP WHEN I START THE VEHICLE I TOOK IT IN FOR SERVICING AND I'M TOLD THEY DON'T FIND THE PROBLEM, BUT IT SOUNDS LIKE SOMETHING IS LOOSE. FINALLY, MY DASHBOARD GOES BLUE AFTER LONG DRIVES. AGAIN, THIS WAS REPORTED AND PICTURES WERE TAKEN AND I'M TOLD THEY CAN'T FIND A PROBLEM. *TR
Mfg Campaign: 11330275
Recall Date: Jun 23, 2020
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THIS VEHICLE WAS PURCHASED IN AUGUST OF 2019 AND HAS HAD THIS PROBLEM FROM DAY ONE. THE DASH DISPLAY AND INFORMATION DISPLAY NEXT TO THE DASH ARE HARD TO SEE DURING THE DAY. THE CLUSTERS CAN GET VERY DIM AND YOU HAVE TO STARE AT IT FOR SEVERAL SECONDS TO SEE WHAT YOU NEED TO SEE. THIS IS DANGEROUS WHILE DRIVING. I'VE HAD IT AT THE DEALER AND HAVE CALL BMW OF NORTH AMERICA ON THIS AS WELL AND THEY HAVE NOT FIXED THE PROBLEM. THEY BLAME IT ON THE WINDOW TINT THAT THEY DID AND AT THE SAME TIME INDICATE NO ONE ELSE THAT GOT THE WINDOW TINT HAVE THIS PROBLEM. *TR
Corrective Action:
THIS VEHICLE WAS PURCHASED IN AUGUST OF 2019 AND HAS HAD THIS PROBLEM FROM DAY ONE. THE DASH DISPLAY AND INFORMATION DISPLAY NEXT TO THE DASH ARE HARD TO SEE DURING THE DAY. THE CLUSTERS CAN GET VERY DIM AND YOU HAVE TO STARE AT IT FOR SEVERAL SECONDS TO SEE WHAT YOU NEED TO SEE. THIS IS DANGEROUS WHILE DRIVING. I'VE HAD IT AT THE DEALER AND HAVE CALL BMW OF NORTH AMERICA ON THIS AS WELL AND THEY HAVE NOT FIXED THE PROBLEM. THEY BLAME IT ON THE WINDOW TINT THAT THEY DID AND AT THE SAME TIME INDICATE NO ONE ELSE THAT GOT THE WINDOW TINT HAVE THIS PROBLEM. *TR
Additional Notes:
THIS VEHICLE WAS PURCHASED IN AUGUST OF 2019 AND HAS HAD THIS PROBLEM FROM DAY ONE. THE DASH DISPLAY AND INFORMATION DISPLAY NEXT TO THE DASH ARE HARD TO SEE DURING THE DAY. THE CLUSTERS CAN GET VERY DIM AND YOU HAVE TO STARE AT IT FOR SEVERAL SECONDS TO SEE WHAT YOU NEED TO SEE. THIS IS DANGEROUS WHILE DRIVING. I'VE HAD IT AT THE DEALER AND HAVE CALL BMW OF NORTH AMERICA ON THIS AS WELL AND THEY HAVE NOT FIXED THE PROBLEM. THEY BLAME IT ON THE WINDOW TINT THAT THEY DID AND AT THE SAME TIME INDICATE NO ONE ELSE THAT GOT THE WINDOW TINT HAVE THIS PROBLEM. *TR
Mfg Campaign: 11326968
Recall Date: Jun 2, 2020
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WIPERS OVER SHOOT HITTING THE PILAR. I HAVE SWITCHED MY WIPERS THREE TIMES IN ONE YEAR; I THOUGHT THE WIPERS WHERE OF POOR QUALITY BUT EVERYONE IN THE FORUMS COMPLAINS THAT THE WIPERS JUMP CERTAIN SECTIONS IN THE WINDSHIELD AND THEN OVERSHOOT HITTING THE PILAR. IT?S INCREDIBLY DIFFICULT TO DRIVE IN THE RAIN DUE TO THIS PROBLEM. THERE ARE GOING TO BE SERIOUS ACCIDENTS BECAUSE WHEN YOUR IN A CITY MANAGING WITH TRAFFIC AND PEDESTRIANS AND YOU CAN?T SEE RIGHT IN FRONT OF YOU BECAUSE THAT?S PART OF WHAT THE WIPER MISSES . *TR
Corrective Action:
THE WIPERS OVER SHOOT HITTING THE PILAR. I HAVE SWITCHED MY WIPERS THREE TIMES IN ONE YEAR; I THOUGHT THE WIPERS WHERE OF POOR QUALITY BUT EVERYONE IN THE FORUMS COMPLAINS THAT THE WIPERS JUMP CERTAIN SECTIONS IN THE WINDSHIELD AND THEN OVERSHOOT HITTING THE PILAR. IT?S INCREDIBLY DIFFICULT TO DRIVE IN THE RAIN DUE TO THIS PROBLEM. THERE ARE GOING TO BE SERIOUS ACCIDENTS BECAUSE WHEN YOUR IN A CITY MANAGING WITH TRAFFIC AND PEDESTRIANS AND YOU CAN?T SEE RIGHT IN FRONT OF YOU BECAUSE THAT?S PART OF WHAT THE WIPER MISSES . *TR
Additional Notes:
THE WIPERS OVER SHOOT HITTING THE PILAR. I HAVE SWITCHED MY WIPERS THREE TIMES IN ONE YEAR; I THOUGHT THE WIPERS WHERE OF POOR QUALITY BUT EVERYONE IN THE FORUMS COMPLAINS THAT THE WIPERS JUMP CERTAIN SECTIONS IN THE WINDSHIELD AND THEN OVERSHOOT HITTING THE PILAR. IT?S INCREDIBLY DIFFICULT TO DRIVE IN THE RAIN DUE TO THIS PROBLEM. THERE ARE GOING TO BE SERIOUS ACCIDENTS BECAUSE WHEN YOUR IN A CITY MANAGING WITH TRAFFIC AND PEDESTRIANS AND YOU CAN?T SEE RIGHT IN FRONT OF YOU BECAUSE THAT?S PART OF WHAT THE WIPER MISSES . *TR
Mfg Campaign: 11324780
Recall Date: May 16, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Corrective Action:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Additional Notes:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Mfg Campaign: 11323497
Recall Date: May 6, 2020
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Corrective Action:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Additional Notes:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Mfg Campaign: 11323497
Recall Date: May 6, 2020
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Corrective Action:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Additional Notes:
BMW AUTO START/STOP WILL TURN OFF ENGINE BEFORE THE CAR COMES TO A COMPLETE STOP CAUSING A LOSS OF STEERING. THIS CAN HAPPEN UP TO WHILE THE CAR IS STILL MOVING AS HIGH AS 5MPH, OFTEN OCCURS BETWEEN 3-1 MPH WHEN COMING TO A STOP. *TR
Mfg Campaign: 11323497
Recall Date: May 6, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Corrective Action:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Additional Notes:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Mfg Campaign: 11315699
Recall Date: Mar 2, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Corrective Action:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Additional Notes:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Mfg Campaign: 11315699
Recall Date: Mar 2, 2020
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Corrective Action:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Additional Notes:
I AM WRITING TO ASK FOR YOUR ASSISTANCE IN MY MATTER OF MY 2019 BMW X5 I40 SUV, WHICH UNFORTUNATELY HAS BEEN REPAIRED 6 TIMES FOR NUMEROUS ELECTRONIC STABILITY CONTROL, ELECTRICAL, AND SUSPENSION FAILURES SERVICED AT 3 DIFFERENT BMW COLORADO DEALERSHIPS. THE VEHICLE WAS PURCHASED NEW WITH LEASE JUNE 2019, AND CONTINUOUSLY REPORTED & EXPERIENCED FAILURES/ISSUES BY OWNER, NUMEROUS PASSENGERS, INCLUDING MULTIPLE BMW SERVICE MANAGERS: ENGINE BUTTONS NOT TURNING OFF THE ENGINE INTERMITTENTLY, OR NOT TURNING OFF THE VEHICLE ELECTRICAL POWER. AFTER HIGH ACCELERATION ON A INTERSTATE HIGHWAY COMING TO A COMPLETE STOP THE ENGINE WOULD TERMINATE AND THEREBY HAVING TO QUICKLY PLACE THE VEHICLE INTO PARK TO RESTART THE ENGINE, THIS HAD TO BE DONE RAPIDLY DUE TO HIGH SPEED TRAFFIC. VEHICLE WOULD REPEAT ISSUE ON RURAL ROADWAY STOPS, BUT NOT AS OFTEN ON INTERSTATE ABOVE 60MPH. GPS HAD SOFTWARE MALFUNCTIONS AFTER BEING REPAIRED 2X FOR ELECTRICAL STABILITY ISSUES THIS CONTINUED TO MALFUNCTION THEN CORRECTED AT AN ALTERNATIVE BMW DEALERSHIP. SIDE ASSIST ALERTS AND NOTIFICATIONS WERE CONTINUING TO FAIL AFTER 4-5 ATTEMPTS TO REMEDY. KEY FAB WOULD FAIL TO COMMUNICATE AND FAIL TO LOCK VEHICLE AFTER SEVERAL ATTEMPTS TO FIX BY BMW. VEHICLE SOFTWARE PROGRAMMING WOULD NOT MAINTAIN CONSISTENCY WITH VARIOUS COMPONENT RESPONSE FOR BACK DOORS, TRUNK/TAILGATE FAILURE TO RESPOND MOST IMPORTANTLY VEHICLE POWER OVERALL. FINALLY, THE VEHICLE HAS SUSPENSION ISSUES, STILL A CONCERN THIS COULD HAVE BEEN CAUSED BY THE NUMEROUS TIMES UNDER BMW REPAIR SHOPS BEING LIFTED BY PRESSURIZED COMPONENTS; OR WHEN IT WAS INITIALLY DELIVERED OFF THE TRUCK FROM MANUFACTURER TO DEALERSHIP? THE VEHICLE IS DEFECTIVE & HAS BEEN DEFECTIVE SINCE PURCHASED. THIS IS CONSIDERED A LEMON PER THE COLORADO LEMON LAWS, IN ADDITION PER THE NUMEROUS BMW SERVICE MANAGERS WHO HAVE REPAIRED THE DEFECTIVE VEHICLE.
Mfg Campaign: 11315699
Recall Date: Mar 2, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I PARKED MY CAR IN MY GARAGE, TURNED IT OFF (THE ELECTRONICS POWERED DOWN INSIDE THE CAR), AND WENT INSIDE. APPROXIMATELY 4.5 HOURS LATER, MY CARBON MONOXIDE DETECTORS WENT OFF. I SEARCHED THE HOME FOR THE SOURCE AND WHEN I OPENED MY GARAGE DOOR I DISCOVERED MY VEHICLE ENGINE HAD BEEN RUNNING FOR ABOUT 4.5 HOURS IN THE CLOSED THE GARAGE. I ATTEMPTED TO TURN THE ENGINE OFF, BUT IT DID NOT WORK. I HAD TO POWER THE CAR ON BEFORE IT WOULD THEN ALLOW ME TO TURN THE VEHICLE OFF, INCLUDING THE ENGINE. IT WAS VERY SCARY. I HAVE ALSO MADE A REPORT TO THE DEALERSHIP I PURCHASED THE CAR FROM.
Corrective Action:
I PARKED MY CAR IN MY GARAGE, TURNED IT OFF (THE ELECTRONICS POWERED DOWN INSIDE THE CAR), AND WENT INSIDE. APPROXIMATELY 4.5 HOURS LATER, MY CARBON MONOXIDE DETECTORS WENT OFF. I SEARCHED THE HOME FOR THE SOURCE AND WHEN I OPENED MY GARAGE DOOR I DISCOVERED MY VEHICLE ENGINE HAD BEEN RUNNING FOR ABOUT 4.5 HOURS IN THE CLOSED THE GARAGE. I ATTEMPTED TO TURN THE ENGINE OFF, BUT IT DID NOT WORK. I HAD TO POWER THE CAR ON BEFORE IT WOULD THEN ALLOW ME TO TURN THE VEHICLE OFF, INCLUDING THE ENGINE. IT WAS VERY SCARY. I HAVE ALSO MADE A REPORT TO THE DEALERSHIP I PURCHASED THE CAR FROM.
Additional Notes:
I PARKED MY CAR IN MY GARAGE, TURNED IT OFF (THE ELECTRONICS POWERED DOWN INSIDE THE CAR), AND WENT INSIDE. APPROXIMATELY 4.5 HOURS LATER, MY CARBON MONOXIDE DETECTORS WENT OFF. I SEARCHED THE HOME FOR THE SOURCE AND WHEN I OPENED MY GARAGE DOOR I DISCOVERED MY VEHICLE ENGINE HAD BEEN RUNNING FOR ABOUT 4.5 HOURS IN THE CLOSED THE GARAGE. I ATTEMPTED TO TURN THE ENGINE OFF, BUT IT DID NOT WORK. I HAD TO POWER THE CAR ON BEFORE IT WOULD THEN ALLOW ME TO TURN THE VEHICLE OFF, INCLUDING THE ENGINE. IT WAS VERY SCARY. I HAVE ALSO MADE A REPORT TO THE DEALERSHIP I PURCHASED THE CAR FROM.
Mfg Campaign: 11306357
Recall Date: Jan 31, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ABOUT 25 TO 35 MPH WHEN THE EMERGENCY ACTION SYSTEM GOT ACTIVATED THAT I WAS POSSIBLY GOING TO GET SOMETHING IN FRONT OF ME THERE WERE NO CARS IN FRONT OF THE VEHICLE I ALMOST GOT REAR-ENDED AND ALMOST BROKE MY FINGER ON THE STEERING WHEEL AS IT TURNED AROUND. THE VEHICLE STOPPED FOR ABSOLUTELY NO REASON. IT STOPPED LIKE IT WAS GOING TO CRASH INTO SOMETHING. THIS COULD'VE KILLED ME AS THIS WAS VERY DANGEROUS. I HAVE DROP THIS OFF AT THE BMW DEALER AND THEY HAVE NO IDEA WHAT HAPPENED.
Corrective Action:
I WAS DRIVING ABOUT 25 TO 35 MPH WHEN THE EMERGENCY ACTION SYSTEM GOT ACTIVATED THAT I WAS POSSIBLY GOING TO GET SOMETHING IN FRONT OF ME THERE WERE NO CARS IN FRONT OF THE VEHICLE I ALMOST GOT REAR-ENDED AND ALMOST BROKE MY FINGER ON THE STEERING WHEEL AS IT TURNED AROUND. THE VEHICLE STOPPED FOR ABSOLUTELY NO REASON. IT STOPPED LIKE IT WAS GOING TO CRASH INTO SOMETHING. THIS COULD'VE KILLED ME AS THIS WAS VERY DANGEROUS. I HAVE DROP THIS OFF AT THE BMW DEALER AND THEY HAVE NO IDEA WHAT HAPPENED.
Additional Notes:
I WAS DRIVING ABOUT 25 TO 35 MPH WHEN THE EMERGENCY ACTION SYSTEM GOT ACTIVATED THAT I WAS POSSIBLY GOING TO GET SOMETHING IN FRONT OF ME THERE WERE NO CARS IN FRONT OF THE VEHICLE I ALMOST GOT REAR-ENDED AND ALMOST BROKE MY FINGER ON THE STEERING WHEEL AS IT TURNED AROUND. THE VEHICLE STOPPED FOR ABSOLUTELY NO REASON. IT STOPPED LIKE IT WAS GOING TO CRASH INTO SOMETHING. THIS COULD'VE KILLED ME AS THIS WAS VERY DANGEROUS. I HAVE DROP THIS OFF AT THE BMW DEALER AND THEY HAVE NO IDEA WHAT HAPPENED.
Mfg Campaign: 11290763
Recall Date: Dec 22, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED. ON FREEWAY DRIVING APPROX 70 MPH. NO DEBRIS IN ROAD, NOT NEAR OVER PASS, WEATHER CLEAR AND 65 DEGREES. LOUD BANG LIKE A GUN SHOT, SUN SCREEN WAS CLOSED SO IT KEPT MOST GLASS OUT OF VEHICLE.
Corrective Action:
SUNROOF EXPLODED. ON FREEWAY DRIVING APPROX 70 MPH. NO DEBRIS IN ROAD, NOT NEAR OVER PASS, WEATHER CLEAR AND 65 DEGREES. LOUD BANG LIKE A GUN SHOT, SUN SCREEN WAS CLOSED SO IT KEPT MOST GLASS OUT OF VEHICLE.
Additional Notes:
SUNROOF EXPLODED. ON FREEWAY DRIVING APPROX 70 MPH. NO DEBRIS IN ROAD, NOT NEAR OVER PASS, WEATHER CLEAR AND 65 DEGREES. LOUD BANG LIKE A GUN SHOT, SUN SCREEN WAS CLOSED SO IT KEPT MOST GLASS OUT OF VEHICLE.
Mfg Campaign: 11288509
Recall Date: Dec 11, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INTERMITTENTLY AND WITHOUT EXPLANATION THE VEHICLE CANNOT BE STARTED USING NORMAL PROCEDURE EVEN THOUGH THE KEY FOB IS ON THE DRIVER'S PERSON. SINCE THE VEHICLE WAS PURCHASED NEW IN APRIL 2019, THE DEALERSHIP HAS HAD FIVE OPPORTUNITIES TO ADDRESS THIS PROBLEM WITHOUT SUCCESS. I HAVE BEEN INSTRUCTED THAT SHOULD THE VEHICLE FAIL TO START NORMALLY, RETRIEVE THE FOB; LOCK AND UNLOCK THE VEHICLE USING THE KEY FOB AND THEN START THE VEHICLE USING THE FOB WHICH (DEALERSHIP LANGUAGE HERE) HAS BEEN "AWAKENED." AS A SEMI DISABLED 73 YEAR OLD MALE THIS NECESSITATES THAT I EXIT THE VEHICLE AND, IN STANDING POSITION, CREATE THE ABILITY TO REMOVE THE KEY FOB FROM MY FRONT PANT POCKET IN ORDER TO FOLLOW THE PROCEDURE TO "AWAKEN" THE KEY FOB FOR PURPOSES OF STARTING THE VEHICLE. I CAN THINK OF ANY NUMBER OF SITUATIONS IN WHICH THIS COULD CREATE A HAZARDOUS SITUATION AND AM THEREFORE SUBMITTING THE PROBLEM TO NTSB FOR REVIEW.
Corrective Action:
INTERMITTENTLY AND WITHOUT EXPLANATION THE VEHICLE CANNOT BE STARTED USING NORMAL PROCEDURE EVEN THOUGH THE KEY FOB IS ON THE DRIVER'S PERSON. SINCE THE VEHICLE WAS PURCHASED NEW IN APRIL 2019, THE DEALERSHIP HAS HAD FIVE OPPORTUNITIES TO ADDRESS THIS PROBLEM WITHOUT SUCCESS. I HAVE BEEN INSTRUCTED THAT SHOULD THE VEHICLE FAIL TO START NORMALLY, RETRIEVE THE FOB; LOCK AND UNLOCK THE VEHICLE USING THE KEY FOB AND THEN START THE VEHICLE USING THE FOB WHICH (DEALERSHIP LANGUAGE HERE) HAS BEEN "AWAKENED." AS A SEMI DISABLED 73 YEAR OLD MALE THIS NECESSITATES THAT I EXIT THE VEHICLE AND, IN STANDING POSITION, CREATE THE ABILITY TO REMOVE THE KEY FOB FROM MY FRONT PANT POCKET IN ORDER TO FOLLOW THE PROCEDURE TO "AWAKEN" THE KEY FOB FOR PURPOSES OF STARTING THE VEHICLE. I CAN THINK OF ANY NUMBER OF SITUATIONS IN WHICH THIS COULD CREATE A HAZARDOUS SITUATION AND AM THEREFORE SUBMITTING THE PROBLEM TO NTSB FOR REVIEW.
Additional Notes:
INTERMITTENTLY AND WITHOUT EXPLANATION THE VEHICLE CANNOT BE STARTED USING NORMAL PROCEDURE EVEN THOUGH THE KEY FOB IS ON THE DRIVER'S PERSON. SINCE THE VEHICLE WAS PURCHASED NEW IN APRIL 2019, THE DEALERSHIP HAS HAD FIVE OPPORTUNITIES TO ADDRESS THIS PROBLEM WITHOUT SUCCESS. I HAVE BEEN INSTRUCTED THAT SHOULD THE VEHICLE FAIL TO START NORMALLY, RETRIEVE THE FOB; LOCK AND UNLOCK THE VEHICLE USING THE KEY FOB AND THEN START THE VEHICLE USING THE FOB WHICH (DEALERSHIP LANGUAGE HERE) HAS BEEN "AWAKENED." AS A SEMI DISABLED 73 YEAR OLD MALE THIS NECESSITATES THAT I EXIT THE VEHICLE AND, IN STANDING POSITION, CREATE THE ABILITY TO REMOVE THE KEY FOB FROM MY FRONT PANT POCKET IN ORDER TO FOLLOW THE PROCEDURE TO "AWAKEN" THE KEY FOB FOR PURPOSES OF STARTING THE VEHICLE. I CAN THINK OF ANY NUMBER OF SITUATIONS IN WHICH THIS COULD CREATE A HAZARDOUS SITUATION AND AM THEREFORE SUBMITTING THE PROBLEM TO NTSB FOR REVIEW.
Mfg Campaign: 11281479
Recall Date: Nov 21, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Corrective Action:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Additional Notes:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Mfg Campaign: 11258802
Recall Date: Sep 29, 2019
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Corrective Action:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Additional Notes:
DRIVING ON I-95, DASHBOARD DISPLAYED: "VEHICLE ON FIRE." IMMEDIATE CALL TO BMW. NO SUCH ICON OR POSSIBLE ENTRY IN BMW VEHICLES (2 DEALERSHIPS). DRIVE TO DEALERSHIP AND DIAGNOSTICS RUN WITH NO ISSUE WITH SYSTEM. BMW MAINTAINS THAT NO SUCH DIAGNOSTIC CODE OR WARNING TO CUSTOMERS EVER EMPLOYED IN ANY BMW VEHICLE.
Mfg Campaign: 11258802
Recall Date: Sep 29, 2019
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