Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHEN DRIVING THE VEHICLE UNDER 30 DEGREES F, THE STEERING WILL PULL LEFT OR RIGHT ON ITS OWN, CAUSING THE VEHICLE TO SLIDE IN SLIPPERY CONDITIONS. SPEED DOES NOT MATTER AND IT WILL PULL/TWITCH THE STEERING RIGHT CONSISTENTLY OR SOMETIMES LEFT. VERY UNSETTLING AND EXTREMELY DANGEROUS WITH NO FIX AVAILABLE. CAR WILL DO THIS FROM SPEEDS OF 1-65 MPH.
Corrective Action:
WHEN DRIVING THE VEHICLE UNDER 30 DEGREES F, THE STEERING WILL PULL LEFT OR RIGHT ON ITS OWN, CAUSING THE VEHICLE TO SLIDE IN SLIPPERY CONDITIONS. SPEED DOES NOT MATTER AND IT WILL PULL/TWITCH THE STEERING RIGHT CONSISTENTLY OR SOMETIMES LEFT. VERY UNSETTLING AND EXTREMELY DANGEROUS WITH NO FIX AVAILABLE. CAR WILL DO THIS FROM SPEEDS OF 1-65 MPH.
Additional Notes:
WHEN DRIVING THE VEHICLE UNDER 30 DEGREES F, THE STEERING WILL PULL LEFT OR RIGHT ON ITS OWN, CAUSING THE VEHICLE TO SLIDE IN SLIPPERY CONDITIONS. SPEED DOES NOT MATTER AND IT WILL PULL/TWITCH THE STEERING RIGHT CONSISTENTLY OR SOMETIMES LEFT. VERY UNSETTLING AND EXTREMELY DANGEROUS WITH NO FIX AVAILABLE. CAR WILL DO THIS FROM SPEEDS OF 1-65 MPH.
Mfg Campaign: 11257097
Recall Date: Sep 21, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ISSUE: MY RIGHT HAND RESTS OFTEN RESTS ON THE SHIFT LEVER WHILE DRIVING. SIX TO SEVEN TIMES MY BRAKING HAS INADVERTENTLY CAUSED THE SHIFT LEVER TO MOVE FORWARD TO NEUTRAL WITHOUT MY REALIZING IT. THEN, WHEN I ATTEMPT TO ACCELERATE I AM NOT MOVING WHEN TRAFFIC APPROACHING FROM THE REAR ANTICIPATES MY MOVEMENT. TWICE THERE HAS BEEN VERY CLOSE CALLS TO ME GETTING STRUCK FROM THE REAR. THIS IS DANGEROUS! MY OTHER CAR (LINCOLN MKT) REQUIRES THE SHIFT LEVER RELEASE TRIGGER BE DEPRESSED BEFORE I CAN MOVE THE SHIFT LEVER. THIS IS NOT THE CASE IN THIS BMW. PLEASE ADVISE.
Corrective Action:
ISSUE: MY RIGHT HAND RESTS OFTEN RESTS ON THE SHIFT LEVER WHILE DRIVING. SIX TO SEVEN TIMES MY BRAKING HAS INADVERTENTLY CAUSED THE SHIFT LEVER TO MOVE FORWARD TO NEUTRAL WITHOUT MY REALIZING IT. THEN, WHEN I ATTEMPT TO ACCELERATE I AM NOT MOVING WHEN TRAFFIC APPROACHING FROM THE REAR ANTICIPATES MY MOVEMENT. TWICE THERE HAS BEEN VERY CLOSE CALLS TO ME GETTING STRUCK FROM THE REAR. THIS IS DANGEROUS! MY OTHER CAR (LINCOLN MKT) REQUIRES THE SHIFT LEVER RELEASE TRIGGER BE DEPRESSED BEFORE I CAN MOVE THE SHIFT LEVER. THIS IS NOT THE CASE IN THIS BMW. PLEASE ADVISE.
Additional Notes:
ISSUE: MY RIGHT HAND RESTS OFTEN RESTS ON THE SHIFT LEVER WHILE DRIVING. SIX TO SEVEN TIMES MY BRAKING HAS INADVERTENTLY CAUSED THE SHIFT LEVER TO MOVE FORWARD TO NEUTRAL WITHOUT MY REALIZING IT. THEN, WHEN I ATTEMPT TO ACCELERATE I AM NOT MOVING WHEN TRAFFIC APPROACHING FROM THE REAR ANTICIPATES MY MOVEMENT. TWICE THERE HAS BEEN VERY CLOSE CALLS TO ME GETTING STRUCK FROM THE REAR. THIS IS DANGEROUS! MY OTHER CAR (LINCOLN MKT) REQUIRES THE SHIFT LEVER RELEASE TRIGGER BE DEPRESSED BEFORE I CAN MOVE THE SHIFT LEVER. THIS IS NOT THE CASE IN THIS BMW. PLEASE ADVISE.
Mfg Campaign: 11245232
Recall Date: Aug 20, 2019
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Corrective Action:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Additional Notes:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Mfg Campaign: 11234568
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Corrective Action:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Additional Notes:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Mfg Campaign: 11234568
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Corrective Action:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Additional Notes:
WHILE I WAS DRIVING THE VEHICLE IT SUDDENLY FELT AS IF THE CAR DOWNSHIFTED AGGRESSIVELY AND AT THE SAME TIME I LOST POWER STEERING, POWER BRAKES, AND MY HUD FOR SPEEDOMETER, ETC. THE CAR DISPLAYED SEVERAL WARNINGS SIMULTANEOUSLY AS WELL.
Mfg Campaign: 11234568
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
VEHICLE HAS AGGRESSIVE STEERING CORRECTIONS/INTERVENTION. THE VEHICLE IS DIFFICULT TO KEEP IN THE LANE DUE TO STEERING WHEEL PLAY/WOBBLE.
Corrective Action:
VEHICLE HAS AGGRESSIVE STEERING CORRECTIONS/INTERVENTION. THE VEHICLE IS DIFFICULT TO KEEP IN THE LANE DUE TO STEERING WHEEL PLAY/WOBBLE.
Additional Notes:
VEHICLE HAS AGGRESSIVE STEERING CORRECTIONS/INTERVENTION. THE VEHICLE IS DIFFICULT TO KEEP IN THE LANE DUE TO STEERING WHEEL PLAY/WOBBLE.
Mfg Campaign: 11231971
Recall Date: Jul 15, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE HAS HAD ERRONEOUS, EXTREME, AND UNEXPECTED BEHAVIORS RELATED TO THE ACTIVE DRIVING ASSISTANT FEATURES. WHERE THE SYSTEM ACTIVATES TOO EARLY, TOO LATE, OR UNEXPECTEDLY. AFTER VEHICLE WAS DELIVERED IN NOVEMBER 2018 THE CAR TOOK AN UNCOMMANDED LEFT TURN NEARLY HITTING THE MOVEABLE CONCRETE BARRIER TRAVELING WESTBOUND ON THE WALT WHITMAN BRIDGE DURING HEAVY RAIN. CAR WAS RETURNED TO THE DEALERSHIP. WAS ADVISED TO TURN OFF ACTIVE STEERING INTERVENTION AS A SUB-FEATURE OF LANE DEPARTURE WARNING. SYSTEM REMAINED OFF. ON JUNE 10TH THE ACTIVE STEERING INTERVENTION WAS REACTIVATED AND PULLED THE VEHICLE INTO ANOTHER LANE OF TRAFFIC THAT WOULD HAVE RESULTED IN A CRASH IF THE DRIVER OF THE OTHER VEHICLE HAD NOT PULLED OFF INTO THE SIDE MEDIAN. THE ACTIVE STEERING INTERVENTION WAS CHECKED 'OFF' AND SHOULD NOT HAVE ACTIVATED AND THERE WERE NO VISUAL CUES THAT THE SYSTEM WAS ON, ACTIVE, AND COULD TAKE CONTROL OF THE VEHICLE. CAR WAS RETURNED TO THE SERVICE DEPARTMENT. SHOP FOREMAN DROVE AND CONFIRMED THE SAME ACTION. TOOK VEHICLE BACK, AND STILL CAN ACTIVATE STEERING INTERVENTION WHEN IT IS IN THE 'OFF' POSITION. SERVICE MANAGER SAID THAT BMW ENGINEERING HAS CONFIRMED THAT THIS IS HOW THE SYSTEM WAS DESIGNED. AUTOMATION THAT WAS NOT PROPERLY DISCLOSED KILLED 300+ PEOPLE IN 2 SEPARATE AIRCRAFT ACCIDENTS. THIS VEHICLE DOES NOT NOTIFY, DISCLOSE OR IN ANY WAY WARN THE DRIVER THAT AN AUTOMATED SYSTEM MAY TAKE CONTROL AND IF THIS IS THE DESIGN OF THE VEHICLE IT IS NOT SAFE AND COULD CAUSE SERIOUS INJURY OR DEATH.
Corrective Action:
THE VEHICLE HAS HAD ERRONEOUS, EXTREME, AND UNEXPECTED BEHAVIORS RELATED TO THE ACTIVE DRIVING ASSISTANT FEATURES. WHERE THE SYSTEM ACTIVATES TOO EARLY, TOO LATE, OR UNEXPECTEDLY. AFTER VEHICLE WAS DELIVERED IN NOVEMBER 2018 THE CAR TOOK AN UNCOMMANDED LEFT TURN NEARLY HITTING THE MOVEABLE CONCRETE BARRIER TRAVELING WESTBOUND ON THE WALT WHITMAN BRIDGE DURING HEAVY RAIN. CAR WAS RETURNED TO THE DEALERSHIP. WAS ADVISED TO TURN OFF ACTIVE STEERING INTERVENTION AS A SUB-FEATURE OF LANE DEPARTURE WARNING. SYSTEM REMAINED OFF. ON JUNE 10TH THE ACTIVE STEERING INTERVENTION WAS REACTIVATED AND PULLED THE VEHICLE INTO ANOTHER LANE OF TRAFFIC THAT WOULD HAVE RESULTED IN A CRASH IF THE DRIVER OF THE OTHER VEHICLE HAD NOT PULLED OFF INTO THE SIDE MEDIAN. THE ACTIVE STEERING INTERVENTION WAS CHECKED 'OFF' AND SHOULD NOT HAVE ACTIVATED AND THERE WERE NO VISUAL CUES THAT THE SYSTEM WAS ON, ACTIVE, AND COULD TAKE CONTROL OF THE VEHICLE. CAR WAS RETURNED TO THE SERVICE DEPARTMENT. SHOP FOREMAN DROVE AND CONFIRMED THE SAME ACTION. TOOK VEHICLE BACK, AND STILL CAN ACTIVATE STEERING INTERVENTION WHEN IT IS IN THE 'OFF' POSITION. SERVICE MANAGER SAID THAT BMW ENGINEERING HAS CONFIRMED THAT THIS IS HOW THE SYSTEM WAS DESIGNED. AUTOMATION THAT WAS NOT PROPERLY DISCLOSED KILLED 300+ PEOPLE IN 2 SEPARATE AIRCRAFT ACCIDENTS. THIS VEHICLE DOES NOT NOTIFY, DISCLOSE OR IN ANY WAY WARN THE DRIVER THAT AN AUTOMATED SYSTEM MAY TAKE CONTROL AND IF THIS IS THE DESIGN OF THE VEHICLE IT IS NOT SAFE AND COULD CAUSE SERIOUS INJURY OR DEATH.
Additional Notes:
THE VEHICLE HAS HAD ERRONEOUS, EXTREME, AND UNEXPECTED BEHAVIORS RELATED TO THE ACTIVE DRIVING ASSISTANT FEATURES. WHERE THE SYSTEM ACTIVATES TOO EARLY, TOO LATE, OR UNEXPECTEDLY. AFTER VEHICLE WAS DELIVERED IN NOVEMBER 2018 THE CAR TOOK AN UNCOMMANDED LEFT TURN NEARLY HITTING THE MOVEABLE CONCRETE BARRIER TRAVELING WESTBOUND ON THE WALT WHITMAN BRIDGE DURING HEAVY RAIN. CAR WAS RETURNED TO THE DEALERSHIP. WAS ADVISED TO TURN OFF ACTIVE STEERING INTERVENTION AS A SUB-FEATURE OF LANE DEPARTURE WARNING. SYSTEM REMAINED OFF. ON JUNE 10TH THE ACTIVE STEERING INTERVENTION WAS REACTIVATED AND PULLED THE VEHICLE INTO ANOTHER LANE OF TRAFFIC THAT WOULD HAVE RESULTED IN A CRASH IF THE DRIVER OF THE OTHER VEHICLE HAD NOT PULLED OFF INTO THE SIDE MEDIAN. THE ACTIVE STEERING INTERVENTION WAS CHECKED 'OFF' AND SHOULD NOT HAVE ACTIVATED AND THERE WERE NO VISUAL CUES THAT THE SYSTEM WAS ON, ACTIVE, AND COULD TAKE CONTROL OF THE VEHICLE. CAR WAS RETURNED TO THE SERVICE DEPARTMENT. SHOP FOREMAN DROVE AND CONFIRMED THE SAME ACTION. TOOK VEHICLE BACK, AND STILL CAN ACTIVATE STEERING INTERVENTION WHEN IT IS IN THE 'OFF' POSITION. SERVICE MANAGER SAID THAT BMW ENGINEERING HAS CONFIRMED THAT THIS IS HOW THE SYSTEM WAS DESIGNED. AUTOMATION THAT WAS NOT PROPERLY DISCLOSED KILLED 300+ PEOPLE IN 2 SEPARATE AIRCRAFT ACCIDENTS. THIS VEHICLE DOES NOT NOTIFY, DISCLOSE OR IN ANY WAY WARN THE DRIVER THAT AN AUTOMATED SYSTEM MAY TAKE CONTROL AND IF THIS IS THE DESIGN OF THE VEHICLE IT IS NOT SAFE AND COULD CAUSE SERIOUS INJURY OR DEATH.
Mfg Campaign: 11223027
Recall Date: Jun 27, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
DURING COLD TEMPERATURES, THE STEERING HAS A TWITCH WHICH CAUSES SMALL MOVEMENTS LEFT AND RIGHT WITHOUT ANY MANUAL INPUT. IT HAS THE FEEL THAT IT IS RECEIVING INPUTS FROM A SENSOR OR OTHER SYSTEM, WHICH REQUIRES OVERRIDE BY THE DRIVER. IT CREATES A DANGEROUS SITUATION.
Corrective Action:
DURING COLD TEMPERATURES, THE STEERING HAS A TWITCH WHICH CAUSES SMALL MOVEMENTS LEFT AND RIGHT WITHOUT ANY MANUAL INPUT. IT HAS THE FEEL THAT IT IS RECEIVING INPUTS FROM A SENSOR OR OTHER SYSTEM, WHICH REQUIRES OVERRIDE BY THE DRIVER. IT CREATES A DANGEROUS SITUATION.
Additional Notes:
DURING COLD TEMPERATURES, THE STEERING HAS A TWITCH WHICH CAUSES SMALL MOVEMENTS LEFT AND RIGHT WITHOUT ANY MANUAL INPUT. IT HAS THE FEEL THAT IT IS RECEIVING INPUTS FROM A SENSOR OR OTHER SYSTEM, WHICH REQUIRES OVERRIDE BY THE DRIVER. IT CREATES A DANGEROUS SITUATION.
Mfg Campaign: 11202815
Recall Date: Apr 22, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
1) SEVERAL INSTANCES OF DRIVING AT HIGHWAY SPEEDS IN DRY CONDITIONS, THE STEERING DRIFTS SLIGHTLY TO THE LEFT AND RIGHT REQUIRING CONSTANT STEERING CORRECTIONS. I HAVE THE STEERING WHEEL CENTERED IN THE LANE BUT THE CAR WILL SLIGHTLY DRIFT IN ONE DIRECTION, ONCE CORRECTED IT WILL DRIFT IN THE OTHER DIRECTION. IT DOESN'T HAPPEN ALL THE TIME BUT IS NOTICEABLE WHEN IT DOES. WIND AND ROAD CROWN WERE NOT A FACTOR. IT REMINDS ME OF CARS BUILT IN THE 1970'S THAT HAD A BIT OF "PLAY" IN THE STEERING. 2) X5 WAS PARKED OUTSIDE ON A ROAD TRIP THROUGH DES MOINES IN EARLY FEBRUARY. OVERNIGHT TEMPERATURES WERE IN THE MID-TEENS. DEPARTING THE NEXT MORNING AND IMMEDIATELY DRIVING (DRY ROAD CONDITIONS) ON THE HIGHWAY THE STEERING WHEEL HAD SLIGHT JERKING MOVEMENTS TAKING THE CAR LEFT OR RIGHT AT HIGHWAY SPEEDS. YOU COULD DEFINITELY FEEL THE MOVEMENT IN THE STEERING AND IT REQUIRED CONSTANT ADJUSTMENT. THIS WENT AWAY AFTER ABOUT 15 MINUTES. IT APPEARS THE STEERING IS RECEIVING UNCOMMANDED INPUTS FROM SENSORS OR SOFTWARE WHICH IS UNSETTLING WHEN IT OCCURS.
Corrective Action:
1) SEVERAL INSTANCES OF DRIVING AT HIGHWAY SPEEDS IN DRY CONDITIONS, THE STEERING DRIFTS SLIGHTLY TO THE LEFT AND RIGHT REQUIRING CONSTANT STEERING CORRECTIONS. I HAVE THE STEERING WHEEL CENTERED IN THE LANE BUT THE CAR WILL SLIGHTLY DRIFT IN ONE DIRECTION, ONCE CORRECTED IT WILL DRIFT IN THE OTHER DIRECTION. IT DOESN'T HAPPEN ALL THE TIME BUT IS NOTICEABLE WHEN IT DOES. WIND AND ROAD CROWN WERE NOT A FACTOR. IT REMINDS ME OF CARS BUILT IN THE 1970'S THAT HAD A BIT OF "PLAY" IN THE STEERING. 2) X5 WAS PARKED OUTSIDE ON A ROAD TRIP THROUGH DES MOINES IN EARLY FEBRUARY. OVERNIGHT TEMPERATURES WERE IN THE MID-TEENS. DEPARTING THE NEXT MORNING AND IMMEDIATELY DRIVING (DRY ROAD CONDITIONS) ON THE HIGHWAY THE STEERING WHEEL HAD SLIGHT JERKING MOVEMENTS TAKING THE CAR LEFT OR RIGHT AT HIGHWAY SPEEDS. YOU COULD DEFINITELY FEEL THE MOVEMENT IN THE STEERING AND IT REQUIRED CONSTANT ADJUSTMENT. THIS WENT AWAY AFTER ABOUT 15 MINUTES. IT APPEARS THE STEERING IS RECEIVING UNCOMMANDED INPUTS FROM SENSORS OR SOFTWARE WHICH IS UNSETTLING WHEN IT OCCURS.
Additional Notes:
1) SEVERAL INSTANCES OF DRIVING AT HIGHWAY SPEEDS IN DRY CONDITIONS, THE STEERING DRIFTS SLIGHTLY TO THE LEFT AND RIGHT REQUIRING CONSTANT STEERING CORRECTIONS. I HAVE THE STEERING WHEEL CENTERED IN THE LANE BUT THE CAR WILL SLIGHTLY DRIFT IN ONE DIRECTION, ONCE CORRECTED IT WILL DRIFT IN THE OTHER DIRECTION. IT DOESN'T HAPPEN ALL THE TIME BUT IS NOTICEABLE WHEN IT DOES. WIND AND ROAD CROWN WERE NOT A FACTOR. IT REMINDS ME OF CARS BUILT IN THE 1970'S THAT HAD A BIT OF "PLAY" IN THE STEERING. 2) X5 WAS PARKED OUTSIDE ON A ROAD TRIP THROUGH DES MOINES IN EARLY FEBRUARY. OVERNIGHT TEMPERATURES WERE IN THE MID-TEENS. DEPARTING THE NEXT MORNING AND IMMEDIATELY DRIVING (DRY ROAD CONDITIONS) ON THE HIGHWAY THE STEERING WHEEL HAD SLIGHT JERKING MOVEMENTS TAKING THE CAR LEFT OR RIGHT AT HIGHWAY SPEEDS. YOU COULD DEFINITELY FEEL THE MOVEMENT IN THE STEERING AND IT REQUIRED CONSTANT ADJUSTMENT. THIS WENT AWAY AFTER ABOUT 15 MINUTES. IT APPEARS THE STEERING IS RECEIVING UNCOMMANDED INPUTS FROM SENSORS OR SOFTWARE WHICH IS UNSETTLING WHEN IT OCCURS.
Mfg Campaign: 11202624
Recall Date: Apr 20, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING IS ALWAYS MOVING EITHER RIGHT OR LEFT. WILL NEVER STAY IN CENTER FEELS KIND OF FILMSY. WHEN TURNING CAR SOMETIMES SLIPS AND WILL CHANGE DIRECTION OF WHEEL AND AFFECT ACCELERATION
Corrective Action:
STEERING IS ALWAYS MOVING EITHER RIGHT OR LEFT. WILL NEVER STAY IN CENTER FEELS KIND OF FILMSY. WHEN TURNING CAR SOMETIMES SLIPS AND WILL CHANGE DIRECTION OF WHEEL AND AFFECT ACCELERATION
Additional Notes:
STEERING IS ALWAYS MOVING EITHER RIGHT OR LEFT. WILL NEVER STAY IN CENTER FEELS KIND OF FILMSY. WHEN TURNING CAR SOMETIMES SLIPS AND WILL CHANGE DIRECTION OF WHEEL AND AFFECT ACCELERATION
Mfg Campaign: 11191246
Recall Date: Mar 25, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHEN TEMPERATURES ARE <10 DEGREES, STEERING WHEEL TWITCHES AND PULLS LEFT AND RIGHT, THE COLDER THE TEMPERATURES, ESPECIALLY IN SUB ZERO TEMPS, PROBLEM WORSENS GREATLY!! VERY DANGEROUS AND SCARY TO DRIVE CAR. TOOK THE CAR TO BMW SERVICE, THEY COULDNT FIND ANYTHING WRONG, DID SOFTWARE UPDATE WHICH MADE ABSOLUTELY NO DIFFERENCE. ACCORDING TO BMW BLOG, MANY MANY COMPLIANT ABOUT THIS ISSUE FOR PEOPLE LIVING IN COLD CLIMATES IN WINTER. APPEARS BMW IS AWARE OF THE ISSUE BUT SO FAR HAS NOT DONE ANYTHING TO CORRECT THE ISSUE, AGAIN, THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE CORRECTED ASAP. THIS HAPPENS AT ALL SPEEDS. ONCE THE OUTSIDE TEMPERATURES ARE ABOVE 15 DEGREES, PROBLEM GOES AWAY.
Corrective Action:
WHEN TEMPERATURES ARE <10 DEGREES, STEERING WHEEL TWITCHES AND PULLS LEFT AND RIGHT, THE COLDER THE TEMPERATURES, ESPECIALLY IN SUB ZERO TEMPS, PROBLEM WORSENS GREATLY!! VERY DANGEROUS AND SCARY TO DRIVE CAR. TOOK THE CAR TO BMW SERVICE, THEY COULDNT FIND ANYTHING WRONG, DID SOFTWARE UPDATE WHICH MADE ABSOLUTELY NO DIFFERENCE. ACCORDING TO BMW BLOG, MANY MANY COMPLIANT ABOUT THIS ISSUE FOR PEOPLE LIVING IN COLD CLIMATES IN WINTER. APPEARS BMW IS AWARE OF THE ISSUE BUT SO FAR HAS NOT DONE ANYTHING TO CORRECT THE ISSUE, AGAIN, THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE CORRECTED ASAP. THIS HAPPENS AT ALL SPEEDS. ONCE THE OUTSIDE TEMPERATURES ARE ABOVE 15 DEGREES, PROBLEM GOES AWAY.
Additional Notes:
WHEN TEMPERATURES ARE <10 DEGREES, STEERING WHEEL TWITCHES AND PULLS LEFT AND RIGHT, THE COLDER THE TEMPERATURES, ESPECIALLY IN SUB ZERO TEMPS, PROBLEM WORSENS GREATLY!! VERY DANGEROUS AND SCARY TO DRIVE CAR. TOOK THE CAR TO BMW SERVICE, THEY COULDNT FIND ANYTHING WRONG, DID SOFTWARE UPDATE WHICH MADE ABSOLUTELY NO DIFFERENCE. ACCORDING TO BMW BLOG, MANY MANY COMPLIANT ABOUT THIS ISSUE FOR PEOPLE LIVING IN COLD CLIMATES IN WINTER. APPEARS BMW IS AWARE OF THE ISSUE BUT SO FAR HAS NOT DONE ANYTHING TO CORRECT THE ISSUE, AGAIN, THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE CORRECTED ASAP. THIS HAPPENS AT ALL SPEEDS. ONCE THE OUTSIDE TEMPERATURES ARE ABOVE 15 DEGREES, PROBLEM GOES AWAY.
Mfg Campaign: 11185915
Recall Date: Mar 11, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Corrective Action:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Additional Notes:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Mfg Campaign: 11184976
Recall Date: Mar 7, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Corrective Action:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Additional Notes:
WHEN THE CAR HAS SAT OUTSIDE AND THE COLD THE STEERING IS VERY LOOSE CAUSING THE CAR TO BE UNRESPONSIVE TO TURNING. THE DRIVER ASSIST IS ALMOST NO. FUNCTIONAL TURNS ON AND OFF ON ITS OWN. SHUTTING DOWN THE BLIND SPOT AWARENESS AS WELL AS FRONT COLLISION AUTO BRAKING
Mfg Campaign: 11184976
Recall Date: Mar 7, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHEN THE VEHICLE IS OPERATED IN COLD TEMPERATURES (<10 DEGREES F), THE STEERING WILL RANDOMLY "TWITCH". THE WHEEL WILL MOVE SEVERAL DEGREES IN EITHER DIRECTION USUALLY OPPOSITE THE DIRECTION OF THE CURRENT WHEEL POSITION. THIS PULL IS NOT CAUSED BY THE DRIVER OR EXTERNAL FACTORS -- THE CAR'S AUTONOMOUS DRIVING MECHANISMS SEEM TO BE MALFUNCTIONING. THE CAR ESSENTIALLY FEELS LIKE IT IS SLIPPING OR "FLOATING". THIS HAPPENS AT ALL SPEEDS, BUT ONLY WHEN THE TEMPERATURE IS VERY COLD. THIS IS AN EXTREMELY HAZARDOUS PROBLEM, WHICH MAKES THE CAR A DANGER TO ANYONE INSIDE IT, OR WITHIN THE VICINITY OF IT. BMW IS SUPPOSEDLY AWARE OF THE ISSUE, BUT NO FIX HAS ANNOUNCED. THE WEBSITE BELOW DETAILS OTHER USERS ISSUES AND COMPLAINTS. HTTPS://G05.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=1577605
Corrective Action:
WHEN THE VEHICLE IS OPERATED IN COLD TEMPERATURES (<10 DEGREES F), THE STEERING WILL RANDOMLY "TWITCH". THE WHEEL WILL MOVE SEVERAL DEGREES IN EITHER DIRECTION USUALLY OPPOSITE THE DIRECTION OF THE CURRENT WHEEL POSITION. THIS PULL IS NOT CAUSED BY THE DRIVER OR EXTERNAL FACTORS -- THE CAR'S AUTONOMOUS DRIVING MECHANISMS SEEM TO BE MALFUNCTIONING. THE CAR ESSENTIALLY FEELS LIKE IT IS SLIPPING OR "FLOATING". THIS HAPPENS AT ALL SPEEDS, BUT ONLY WHEN THE TEMPERATURE IS VERY COLD. THIS IS AN EXTREMELY HAZARDOUS PROBLEM, WHICH MAKES THE CAR A DANGER TO ANYONE INSIDE IT, OR WITHIN THE VICINITY OF IT. BMW IS SUPPOSEDLY AWARE OF THE ISSUE, BUT NO FIX HAS ANNOUNCED. THE WEBSITE BELOW DETAILS OTHER USERS ISSUES AND COMPLAINTS. HTTPS://G05.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=1577605
Additional Notes:
WHEN THE VEHICLE IS OPERATED IN COLD TEMPERATURES (<10 DEGREES F), THE STEERING WILL RANDOMLY "TWITCH". THE WHEEL WILL MOVE SEVERAL DEGREES IN EITHER DIRECTION USUALLY OPPOSITE THE DIRECTION OF THE CURRENT WHEEL POSITION. THIS PULL IS NOT CAUSED BY THE DRIVER OR EXTERNAL FACTORS -- THE CAR'S AUTONOMOUS DRIVING MECHANISMS SEEM TO BE MALFUNCTIONING. THE CAR ESSENTIALLY FEELS LIKE IT IS SLIPPING OR "FLOATING". THIS HAPPENS AT ALL SPEEDS, BUT ONLY WHEN THE TEMPERATURE IS VERY COLD. THIS IS AN EXTREMELY HAZARDOUS PROBLEM, WHICH MAKES THE CAR A DANGER TO ANYONE INSIDE IT, OR WITHIN THE VICINITY OF IT. BMW IS SUPPOSEDLY AWARE OF THE ISSUE, BUT NO FIX HAS ANNOUNCED. THE WEBSITE BELOW DETAILS OTHER USERS ISSUES AND COMPLAINTS. HTTPS://G05.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=1577605
Mfg Campaign: 11183936
Recall Date: Mar 4, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
DURING VERY COLD CONDITIONS (BELOW 10 DEGREES FAHRENHEIT), THE VEHICLE'S STEERING FEELS LOOSE, NUMB AND DISCONNECTED. AT FIRST I THOUGHT IT WAS AN ISSUE WITH THE DRIVER ASSISTANCE SYSTEMS/LANE KEEP ASSIST. I TURNED ALL THOSE SYSTEMS OFF AND THE ISSUE PERSISTED. WHEN CONDITIONS BECAME WARMER, THE ISSUE WENT AWAY. IT HAS ONLY OCCURRED IN EXTREME COLD. MY BMW DEALER ADVISED THAT THEY WERE AWARE OF THE ISSUE AND THAT THE SERVICE MANAGER'S VEHICLE IS DOING A SAME THING. THEY INDICATED THAT BMW ADVISES A SOFTWARE UPDATE IS FORTHCOMING, BUT WHEN? WE HAVE HAD A NUMBER OF ISSUES WITH THIS VEHICLE SINCE DELIVERY IN NOVEMBER. ALL SOFTWARE RELATED, AND NONE HAVE BEEN CORRECTED BY UPDATES YET. THE REST OF THEM ARE ANNOYANCES, UNACCEPTABLE YES, BUT THIS STEERING ISSUE IS A SAFETY ISSUE. IT IS CONCERNING THAT IT EXISTS IN THE FIRST PLACE AND SHOCKING THAT WEEKS LATER, IT STILL HAS NOT BEEN ADDRESSED. OTHER OWNERS ARE REPORTING THE SAME ISSUE IN OWNERS' FORUMS.
Corrective Action:
DURING VERY COLD CONDITIONS (BELOW 10 DEGREES FAHRENHEIT), THE VEHICLE'S STEERING FEELS LOOSE, NUMB AND DISCONNECTED. AT FIRST I THOUGHT IT WAS AN ISSUE WITH THE DRIVER ASSISTANCE SYSTEMS/LANE KEEP ASSIST. I TURNED ALL THOSE SYSTEMS OFF AND THE ISSUE PERSISTED. WHEN CONDITIONS BECAME WARMER, THE ISSUE WENT AWAY. IT HAS ONLY OCCURRED IN EXTREME COLD. MY BMW DEALER ADVISED THAT THEY WERE AWARE OF THE ISSUE AND THAT THE SERVICE MANAGER'S VEHICLE IS DOING A SAME THING. THEY INDICATED THAT BMW ADVISES A SOFTWARE UPDATE IS FORTHCOMING, BUT WHEN? WE HAVE HAD A NUMBER OF ISSUES WITH THIS VEHICLE SINCE DELIVERY IN NOVEMBER. ALL SOFTWARE RELATED, AND NONE HAVE BEEN CORRECTED BY UPDATES YET. THE REST OF THEM ARE ANNOYANCES, UNACCEPTABLE YES, BUT THIS STEERING ISSUE IS A SAFETY ISSUE. IT IS CONCERNING THAT IT EXISTS IN THE FIRST PLACE AND SHOCKING THAT WEEKS LATER, IT STILL HAS NOT BEEN ADDRESSED. OTHER OWNERS ARE REPORTING THE SAME ISSUE IN OWNERS' FORUMS.
Additional Notes:
DURING VERY COLD CONDITIONS (BELOW 10 DEGREES FAHRENHEIT), THE VEHICLE'S STEERING FEELS LOOSE, NUMB AND DISCONNECTED. AT FIRST I THOUGHT IT WAS AN ISSUE WITH THE DRIVER ASSISTANCE SYSTEMS/LANE KEEP ASSIST. I TURNED ALL THOSE SYSTEMS OFF AND THE ISSUE PERSISTED. WHEN CONDITIONS BECAME WARMER, THE ISSUE WENT AWAY. IT HAS ONLY OCCURRED IN EXTREME COLD. MY BMW DEALER ADVISED THAT THEY WERE AWARE OF THE ISSUE AND THAT THE SERVICE MANAGER'S VEHICLE IS DOING A SAME THING. THEY INDICATED THAT BMW ADVISES A SOFTWARE UPDATE IS FORTHCOMING, BUT WHEN? WE HAVE HAD A NUMBER OF ISSUES WITH THIS VEHICLE SINCE DELIVERY IN NOVEMBER. ALL SOFTWARE RELATED, AND NONE HAVE BEEN CORRECTED BY UPDATES YET. THE REST OF THEM ARE ANNOYANCES, UNACCEPTABLE YES, BUT THIS STEERING ISSUE IS A SAFETY ISSUE. IT IS CONCERNING THAT IT EXISTS IN THE FIRST PLACE AND SHOCKING THAT WEEKS LATER, IT STILL HAS NOT BEEN ADDRESSED. OTHER OWNERS ARE REPORTING THE SAME ISSUE IN OWNERS' FORUMS.
Mfg Campaign: 11184179
Recall Date: Mar 4, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
IN TEMPERATURES BELOW 15 DEGREES, THE STEERING BECOMES ERRATIC AND WILL PUSH THE CAR IS DIRECTIONS WHEN DRIVING AT LOWER SPEEDS (BELOW 35). AT HIGHER SPEEDS ON FREEWAYS THE STEERING IS REQUIRES CONSTANT ADJUSTMENTS, VEHICLE FEELS LIKE IT IS DRIVING THROUGH HIGH WINDS. BOTH SITUATIONS ARE DANGEROUS.
Corrective Action:
IN TEMPERATURES BELOW 15 DEGREES, THE STEERING BECOMES ERRATIC AND WILL PUSH THE CAR IS DIRECTIONS WHEN DRIVING AT LOWER SPEEDS (BELOW 35). AT HIGHER SPEEDS ON FREEWAYS THE STEERING IS REQUIRES CONSTANT ADJUSTMENTS, VEHICLE FEELS LIKE IT IS DRIVING THROUGH HIGH WINDS. BOTH SITUATIONS ARE DANGEROUS.
Additional Notes:
IN TEMPERATURES BELOW 15 DEGREES, THE STEERING BECOMES ERRATIC AND WILL PUSH THE CAR IS DIRECTIONS WHEN DRIVING AT LOWER SPEEDS (BELOW 35). AT HIGHER SPEEDS ON FREEWAYS THE STEERING IS REQUIRES CONSTANT ADJUSTMENTS, VEHICLE FEELS LIKE IT IS DRIVING THROUGH HIGH WINDS. BOTH SITUATIONS ARE DANGEROUS.
Mfg Campaign: 11183751
Recall Date: Mar 3, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVERS ASSIST SYSTEM DISABLES ITSELF FREQUENTLY IN COLDER AND SNOWY WEATHER. THIS REMOVES A NUMBER OF SAFETY SYSTEMS FROM THE VEHICLE.
Corrective Action:
THE DRIVERS ASSIST SYSTEM DISABLES ITSELF FREQUENTLY IN COLDER AND SNOWY WEATHER. THIS REMOVES A NUMBER OF SAFETY SYSTEMS FROM THE VEHICLE.
Additional Notes:
THE DRIVERS ASSIST SYSTEM DISABLES ITSELF FREQUENTLY IN COLDER AND SNOWY WEATHER. THIS REMOVES A NUMBER OF SAFETY SYSTEMS FROM THE VEHICLE.
Mfg Campaign: 11183752
Recall Date: Mar 3, 2019
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Corrective Action:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Additional Notes:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Mfg Campaign: 11183769
Recall Date: Mar 3, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Corrective Action:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Additional Notes:
#1: STEERING WHEEL JERKS FROM SIDE TO SIDE ALMOST LIKE A TWITCH IN VERY COLD WEATHER ON A COLD START. ALMOST FEELS LIKE DRIVING ON ICE. TAKEN TO DEALER TWICE AND THEY SAID "BMW IS AWARE OF THIS ISSUE AND NOT SURE ON ETA FOR FIX". UNACCEPTABLE AND UNSAFE IN COLD CLIMATES. #2: AUTOMATIC EMERGENCY BRAKING DOESN'T WORK. I'VE HAD MULTIPLE INSTANCES WHEN THE CAR DID NOT RESPOND TO EMERGENCY SITUATIONS. BOTH ON CITY STREETS AND HIGHWAY DRIVING
Mfg Campaign: 11183769
Recall Date: Mar 3, 2019
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 BMW X5. WHILE DRIVING 35 MPH, "LEVELER SELECT DEFECT" APPEARED ON THE INSTRUMENT PANEL FOLLOWED BY "TRANSMISSION DEFECT, DO NOT TURN VEHICLE OFF". THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO DRIVE, NEUTRAL, AND REVERSE, BUT COULD NOT SHIFT INTO PARK. IN ADDITION, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS FINALLY ABLE TO BE PLACED INTO PARK, IT AUTOMATICALLY SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO DAVIS AUTOMOTIVE GROUP (6135 KRUSE DRIVE, SOLON, OHIO 44139, (440) 542-0600) WHERE IT WAS DIAGNOSED THAT THE ENTIRE GEAR SHIFT AND TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT FILED A COMPLAINT WITH THE CORPORATE OFFICE. THE CONTACT WAS AWAITING A RESPONSE FROM BMW. THE FAILURE MILEAGE WAS 860.
Corrective Action:
TL* THE CONTACT OWNS A 2019 BMW X5. WHILE DRIVING 35 MPH, "LEVELER SELECT DEFECT" APPEARED ON THE INSTRUMENT PANEL FOLLOWED BY "TRANSMISSION DEFECT, DO NOT TURN VEHICLE OFF". THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO DRIVE, NEUTRAL, AND REVERSE, BUT COULD NOT SHIFT INTO PARK. IN ADDITION, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS FINALLY ABLE TO BE PLACED INTO PARK, IT AUTOMATICALLY SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO DAVIS AUTOMOTIVE GROUP (6135 KRUSE DRIVE, SOLON, OHIO 44139, (440) 542-0600) WHERE IT WAS DIAGNOSED THAT THE ENTIRE GEAR SHIFT AND TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT FILED A COMPLAINT WITH THE CORPORATE OFFICE. THE CONTACT WAS AWAITING A RESPONSE FROM BMW. THE FAILURE MILEAGE WAS 860.
Additional Notes:
TL* THE CONTACT OWNS A 2019 BMW X5. WHILE DRIVING 35 MPH, "LEVELER SELECT DEFECT" APPEARED ON THE INSTRUMENT PANEL FOLLOWED BY "TRANSMISSION DEFECT, DO NOT TURN VEHICLE OFF". THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO DRIVE, NEUTRAL, AND REVERSE, BUT COULD NOT SHIFT INTO PARK. IN ADDITION, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS FINALLY ABLE TO BE PLACED INTO PARK, IT AUTOMATICALLY SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO DAVIS AUTOMOTIVE GROUP (6135 KRUSE DRIVE, SOLON, OHIO 44139, (440) 542-0600) WHERE IT WAS DIAGNOSED THAT THE ENTIRE GEAR SHIFT AND TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT FILED A COMPLAINT WITH THE CORPORATE OFFICE. THE CONTACT WAS AWAITING A RESPONSE FROM BMW. THE FAILURE MILEAGE WAS 860.
Mfg Campaign: 11174343
Recall Date: Feb 4, 2019
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