Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
A portion on the Airbag system was/is disabled due to an issue, known to BMW, with the wiring harness connected to the passenger seat. It is available for inspection if requested. Normal movement of the electric seat in turn pulls a wiring harness that failed by being "chaffed". This flaw results in a "Restraint System Error", passenger side - a significant problem since this harness controls an integral safety system of the vehicle and ultimately disables part of the airbag system until repaired. During inspection at the dealer's service center, the car was connected to a fault reader that reported a wiring harness/module failure due to "chaffing". This chaffing caused a short that triggered the warning light and deactivated a key air bag safety feature. I was told that normal movement of the passenger seat moves the wires and causes the system failure. After consulting with my Service Advisor, the repair was explained as "installation of a new, modified (longer) wiring harness that allows for rerouting of the wires so that the condition is corrected" What alarmed me as a consumer was when I asked if they were sure this would fix the problem, the dealer told me they see it quite often and 99% of the time it is a problem with the original design and routing of the harness. From my perspective, this indicates BMW acknowledges this is a known problem impacting the safe operation of the vehicle. The repair requires removal of the entire center console and replacing and rerouting a newly designed wiring harness. The estimate for repair to the consumer is almost $1300 - making it likely that many consumers would delay this important repair. In my opinion, this engineering flaw should be the subject of a voluntary recall at the least.
Corrective Action:
A portion on the Airbag system was/is disabled due to an issue, known to BMW, with the wiring harness connected to the passenger seat. It is available for inspection if requested. Normal movement of the electric seat in turn pulls a wiring harness that failed by being "chaffed". This flaw results in a "Restraint System Error", passenger side - a significant problem since this harness controls an integral safety system of the vehicle and ultimately disables part of the airbag system until repaired. During inspection at the dealer's service center, the car was connected to a fault reader that reported a wiring harness/module failure due to "chaffing". This chaffing caused a short that triggered the warning light and deactivated a key air bag safety feature. I was told that normal movement of the passenger seat moves the wires and causes the system failure. After consulting with my Service Advisor, the repair was explained as "installation of a new, modified (longer) wiring harness that allows for rerouting of the wires so that the condition is corrected" What alarmed me as a consumer was when I asked if they were sure this would fix the problem, the dealer told me they see it quite often and 99% of the time it is a problem with the original design and routing of the harness. From my perspective, this indicates BMW acknowledges this is a known problem impacting the safe operation of the vehicle. The repair requires removal of the entire center console and replacing and rerouting a newly designed wiring harness. The estimate for repair to the consumer is almost $1300 - making it likely that many consumers would delay this important repair. In my opinion, this engineering flaw should be the subject of a voluntary recall at the least.
Additional Notes:
A portion on the Airbag system was/is disabled due to an issue, known to BMW, with the wiring harness connected to the passenger seat. It is available for inspection if requested. Normal movement of the electric seat in turn pulls a wiring harness that failed by being "chaffed". This flaw results in a "Restraint System Error", passenger side - a significant problem since this harness controls an integral safety system of the vehicle and ultimately disables part of the airbag system until repaired. During inspection at the dealer's service center, the car was connected to a fault reader that reported a wiring harness/module failure due to "chaffing". This chaffing caused a short that triggered the warning light and deactivated a key air bag safety feature. I was told that normal movement of the passenger seat moves the wires and causes the system failure. After consulting with my Service Advisor, the repair was explained as "installation of a new, modified (longer) wiring harness that allows for rerouting of the wires so that the condition is corrected" What alarmed me as a consumer was when I asked if they were sure this would fix the problem, the dealer told me they see it quite often and 99% of the time it is a problem with the original design and routing of the harness. From my perspective, this indicates BMW acknowledges this is a known problem impacting the safe operation of the vehicle. The repair requires removal of the entire center console and replacing and rerouting a newly designed wiring harness. The estimate for repair to the consumer is almost $1300 - making it likely that many consumers would delay this important repair. In my opinion, this engineering flaw should be the subject of a voluntary recall at the least.
Mfg Campaign: 11545997
Recall Date: Sep 22, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Corrective Action:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Additional Notes:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Mfg Campaign: 11546023
Recall Date: Sep 22, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Corrective Action:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Additional Notes:
Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.
Mfg Campaign: 11546023
Recall Date: Sep 22, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TELEMATICS CONTROL UNIT HAS FAILED AND HAS WATER INGRESS. THIS CAUSES THE ONBOARD EMERGENCY SOS SYSTEM TO FAIL AND NOT WORK, MAKE FALSE CALLS AND RISK A DRIVER ABILITY TO MAKE AN EMERGENCY CALL OR FOR THE VEHICLE TO CALL FOR HELP. THIS ALSO POSES A RISK IN THAT WATER SEEPS INTO THE INTERIOR OF THE CARS SHELL THROUGH THE ANTENNA. CREATING RUST, MOLD AND DECAY. WHICH WILL EVENTUALLY AFFECT THE INTERIOR OF THE VEHICLE, HEAD LINER AND EVENTUALLY PASSENGERS THROUGH ENVIRONMENTAL FACTORS. THE CAR EVENTUALLY HAS TO BE GARAGED OR COVERED AT ALL TIMES IN EVENT OF RAIN OR SNOW. THIS HAS BEEN SEEN WIRH OWNERS OF THIS PARTICULAR MAKE, MODEL, YEAR SERIES. UNFORTUNATELY, MORE PEOPLE HAS YET TO EXPERIENCE THIS ISSUE IF THEOR VEHICLE IS ALWAYS GARAGED OR COVERED
Corrective Action:
TELEMATICS CONTROL UNIT HAS FAILED AND HAS WATER INGRESS. THIS CAUSES THE ONBOARD EMERGENCY SOS SYSTEM TO FAIL AND NOT WORK, MAKE FALSE CALLS AND RISK A DRIVER ABILITY TO MAKE AN EMERGENCY CALL OR FOR THE VEHICLE TO CALL FOR HELP. THIS ALSO POSES A RISK IN THAT WATER SEEPS INTO THE INTERIOR OF THE CARS SHELL THROUGH THE ANTENNA. CREATING RUST, MOLD AND DECAY. WHICH WILL EVENTUALLY AFFECT THE INTERIOR OF THE VEHICLE, HEAD LINER AND EVENTUALLY PASSENGERS THROUGH ENVIRONMENTAL FACTORS. THE CAR EVENTUALLY HAS TO BE GARAGED OR COVERED AT ALL TIMES IN EVENT OF RAIN OR SNOW. THIS HAS BEEN SEEN WIRH OWNERS OF THIS PARTICULAR MAKE, MODEL, YEAR SERIES. UNFORTUNATELY, MORE PEOPLE HAS YET TO EXPERIENCE THIS ISSUE IF THEOR VEHICLE IS ALWAYS GARAGED OR COVERED
Additional Notes:
TELEMATICS CONTROL UNIT HAS FAILED AND HAS WATER INGRESS. THIS CAUSES THE ONBOARD EMERGENCY SOS SYSTEM TO FAIL AND NOT WORK, MAKE FALSE CALLS AND RISK A DRIVER ABILITY TO MAKE AN EMERGENCY CALL OR FOR THE VEHICLE TO CALL FOR HELP. THIS ALSO POSES A RISK IN THAT WATER SEEPS INTO THE INTERIOR OF THE CARS SHELL THROUGH THE ANTENNA. CREATING RUST, MOLD AND DECAY. WHICH WILL EVENTUALLY AFFECT THE INTERIOR OF THE VEHICLE, HEAD LINER AND EVENTUALLY PASSENGERS THROUGH ENVIRONMENTAL FACTORS. THE CAR EVENTUALLY HAS TO BE GARAGED OR COVERED AT ALL TIMES IN EVENT OF RAIN OR SNOW. THIS HAS BEEN SEEN WIRH OWNERS OF THIS PARTICULAR MAKE, MODEL, YEAR SERIES. UNFORTUNATELY, MORE PEOPLE HAS YET TO EXPERIENCE THIS ISSUE IF THEOR VEHICLE IS ALWAYS GARAGED OR COVERED
Mfg Campaign: 11543116
Recall Date: Sep 7, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Recently, the display behind the steering wheel has turned off twice while driving on the highway. This display contains the speedometer, meaning there was no way to gauge vehicle speed while driving. The problem is random; no warnings were shown, but keeping the car off for a couple of hours before turning it back on has brought the display back temporarily.
Corrective Action:
Recently, the display behind the steering wheel has turned off twice while driving on the highway. This display contains the speedometer, meaning there was no way to gauge vehicle speed while driving. The problem is random; no warnings were shown, but keeping the car off for a couple of hours before turning it back on has brought the display back temporarily.
Additional Notes:
Recently, the display behind the steering wheel has turned off twice while driving on the highway. This display contains the speedometer, meaning there was no way to gauge vehicle speed while driving. The problem is random; no warnings were shown, but keeping the car off for a couple of hours before turning it back on has brought the display back temporarily.
Mfg Campaign: 11542064
Recall Date: Sep 1, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
passenger restraint system failed message states bring to dealer ASAP dealer states there will be a charge seems to be a common problem recall???
Corrective Action:
passenger restraint system failed message states bring to dealer ASAP dealer states there will be a charge seems to be a common problem recall???
Additional Notes:
passenger restraint system failed message states bring to dealer ASAP dealer states there will be a charge seems to be a common problem recall???
Mfg Campaign: 11541146
Recall Date: Aug 28, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BMW "did not" issue a recall notice for this known issue for my VIN. They were aware of this issue and corrected it based on the latest software update 11/2022.56. The problem is older software versions can cause the battery to completely drain even when the engine is not running and make you deserted anywhere, which is a safety issue. Also, since the battery can be fully drained, your booster brakes also will not work during the start of the engine, which can again cause risk when starting. BMW did not advise customers regarding this safety issue. In my case, My battery was completely drained, and I had to replace my battery. Details of the defect from the latest software update release notes are mentioned below. The concern is why BMW did not issue a recall notice to customers like me. I hope NHTSA can take the necessary action on this and issue a proper recall notice. "Recall of automatic transmission/ EGSsoftware:(USA/CANADA) The current software version of your vehicle may mean that the electronic transmission control continues to consume energy after parking the vehicle and may result in the total discharge of the 12 V vehicle battery. A Vehicle start can no longer be ensured in this case. This malfunction is rectified by the upgrade 11/2022.56. The corresponding special defect code is 0024720100" (Photo attached)
Corrective Action:
BMW "did not" issue a recall notice for this known issue for my VIN. They were aware of this issue and corrected it based on the latest software update 11/2022.56. The problem is older software versions can cause the battery to completely drain even when the engine is not running and make you deserted anywhere, which is a safety issue. Also, since the battery can be fully drained, your booster brakes also will not work during the start of the engine, which can again cause risk when starting. BMW did not advise customers regarding this safety issue. In my case, My battery was completely drained, and I had to replace my battery. Details of the defect from the latest software update release notes are mentioned below. The concern is why BMW did not issue a recall notice to customers like me. I hope NHTSA can take the necessary action on this and issue a proper recall notice. "Recall of automatic transmission/ EGSsoftware:(USA/CANADA) The current software version of your vehicle may mean that the electronic transmission control continues to consume energy after parking the vehicle and may result in the total discharge of the 12 V vehicle battery. A Vehicle start can no longer be ensured in this case. This malfunction is rectified by the upgrade 11/2022.56. The corresponding special defect code is 0024720100" (Photo attached)
Additional Notes:
BMW "did not" issue a recall notice for this known issue for my VIN. They were aware of this issue and corrected it based on the latest software update 11/2022.56. The problem is older software versions can cause the battery to completely drain even when the engine is not running and make you deserted anywhere, which is a safety issue. Also, since the battery can be fully drained, your booster brakes also will not work during the start of the engine, which can again cause risk when starting. BMW did not advise customers regarding this safety issue. In my case, My battery was completely drained, and I had to replace my battery. Details of the defect from the latest software update release notes are mentioned below. The concern is why BMW did not issue a recall notice to customers like me. I hope NHTSA can take the necessary action on this and issue a proper recall notice. "Recall of automatic transmission/ EGSsoftware:(USA/CANADA) The current software version of your vehicle may mean that the electronic transmission control continues to consume energy after parking the vehicle and may result in the total discharge of the 12 V vehicle battery. A Vehicle start can no longer be ensured in this case. This malfunction is rectified by the upgrade 11/2022.56. The corresponding special defect code is 0024720100" (Photo attached)
Mfg Campaign: 11534645
Recall Date: Jul 26, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dealer service finally diagnosed AC refrigerant leak through evaporator on a vehicle less than 40,000 miles and just over 4 years. The symptom (hissing sound from vent) has started before 30,000 miles or 3 years, but dealer service indicated it is just a fan noise. Unsafe to drive in 90 degF+ weather without an AC.
Corrective Action:
Dealer service finally diagnosed AC refrigerant leak through evaporator on a vehicle less than 40,000 miles and just over 4 years. The symptom (hissing sound from vent) has started before 30,000 miles or 3 years, but dealer service indicated it is just a fan noise. Unsafe to drive in 90 degF+ weather without an AC.
Additional Notes:
Dealer service finally diagnosed AC refrigerant leak through evaporator on a vehicle less than 40,000 miles and just over 4 years. The symptom (hissing sound from vent) has started before 30,000 miles or 3 years, but dealer service indicated it is just a fan noise. Unsafe to drive in 90 degF+ weather without an AC.
Mfg Campaign: 11534361
Recall Date: Jul 25, 2023
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed in TSB: SIB 64 04 21; however, the vehicle was not covered under the service bulletin and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 59,000.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed in TSB: SIB 64 04 21; however, the vehicle was not covered under the service bulletin and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 59,000.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed in TSB: SIB 64 04 21; however, the vehicle was not covered under the service bulletin and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 59,000.
Mfg Campaign: 11534079
Recall Date: Jul 24, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11533906
Recall Date: Jul 23, 2023
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Mfg Campaign: 11528912
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Mfg Campaign: 11528912
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING:TURN SIGNAL
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Mfg Campaign: 11528912
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Corrective Action:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Additional Notes:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Mfg Campaign: 11528927
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Corrective Action:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Additional Notes:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Mfg Campaign: 11528927
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Corrective Action:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Additional Notes:
Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.
Mfg Campaign: 11528927
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Corrective Action:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Additional Notes:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Mfg Campaign: 11522665
Recall Date: May 18, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Corrective Action:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Additional Notes:
I was turning left on a residential street when the steering wheel locked, the brakes would not work to stop the car from going straight and the engine would not turn off when I attempted to stop the engine once realizing that everything was failing. The electrical panel went black and I collided with a residential home. Airbags deployed, EMS, fire and Police were called to the scene and the Tow truck driver noted that all systems had failed and the car basically shut off all functionality. They had to manually push the vehicle onto the flatbed tow truck. I am concerned as this issue was a safety concern while I was driving the car and it seemed all systems failed.
Mfg Campaign: 11522665
Recall Date: May 18, 2023
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Corrective Action:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Additional Notes:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Mfg Campaign: 11502904
Recall Date: Jan 21, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Corrective Action:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Additional Notes:
1.Cross traffic warning will warn me so late or sometimes not at all.No sound the most of the time.Can’t trust the safety of this future if it’s not alerting right on time. 2.forward Collision warning doesn’t work
Mfg Campaign: 11502904
Recall Date: Jan 21, 2023
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