Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on an interstate in an open area (no overpass). The rear moon roof (fixed glass) shattered like an explosion. We do not believe that anything impacted the glass. It just happened.
Corrective Action:
Driving on an interstate in an open area (no overpass). The rear moon roof (fixed glass) shattered like an explosion. We do not believe that anything impacted the glass. It just happened.
Additional Notes:
Driving on an interstate in an open area (no overpass). The rear moon roof (fixed glass) shattered like an explosion. We do not believe that anything impacted the glass. It just happened.
Mfg Campaign: 11501982
Recall Date: Jan 16, 2023
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front Windshield trim panels gets loose from multiple places. I can hear wind noise inside the cabin clearly at speeds of 50 mph and higher. Its a known issue with 2019 BMW X5. Took it to dealer under warranty and decline to fix it.
Corrective Action:
Front Windshield trim panels gets loose from multiple places. I can hear wind noise inside the cabin clearly at speeds of 50 mph and higher. Its a known issue with 2019 BMW X5. Took it to dealer under warranty and decline to fix it.
Additional Notes:
Front Windshield trim panels gets loose from multiple places. I can hear wind noise inside the cabin clearly at speeds of 50 mph and higher. Its a known issue with 2019 BMW X5. Took it to dealer under warranty and decline to fix it.
Mfg Campaign: 11499524
Recall Date: Dec 30, 2022
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Corrective Action:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Additional Notes:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Mfg Campaign: 11494544
Recall Date: Nov 22, 2022
Bmw Of North America, Llc
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Corrective Action:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Additional Notes:
I received notification that my passenger restraint system has a malfunction. The car threw up a code, I received a phone call and text message from the dealer. I thought this was important so I took the car to the dealer. They said the detection mat needs replace and the cost would be $1811.00. The dealer asked me if something spilled on it? The answer was no. I believe this is a safety defect an a recall should be initiated!
Mfg Campaign: 11494544
Recall Date: Nov 22, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since February of this year, my X5 has suddenly gone into neutral gear while driving in stop and go traffic on multiple occasions over the past 3 months. This incident first started on 2/26/2022, wherein my car abruptly went into neutral, coming to a complete stop in the midst of heavy stop and go traffic, while approaching George Washington Bridge. This happened twice within a 20 minute interval during that same trip. The car wouldn’t start back again for several minutes each time. Following this, I took my X5 to my local dealership to get it checked out. The dealership kept the car for a few days, ran some tests, but were unable to replicate the issue. The car was subsequently released to me. (Ref: dealership service invoice dated 3/8/2022) The exact issue recurred on 5/22/2022, again in heavy stop and go traffic, approaching George Washington Bridge. This time the car wouldn’t start for more than 10-15 minutes. Following this, I had to call 911 to help me out. The car eventually started after 20 minutes. I took it back to the same dealership. Once again, the issue couldn’t be replicated. However, after consulting with the factory technicians, the dealership replaced the gear shifter. (Ref: dealership service invoice dated 6/8/2022) Unfortunately, this exact issue recurred on 6/24/2022 – heavy stop and go traffic, on the approach to Whitestone Bridge. The car abruptly went into neutral from drive mode, stopped completely and wouldn’t start back again for a few minutes. Please note that the Automatic Start/Stop (MSA) system on the vehicle was always set to OFF. It is a miracle I did not get into an accident when this issue manifested each time. I have made yet another appointment with my local dealer for 7/11/2022 to re-evaluate the issue. In the meanwhile, I called the main office at BMW USA and got a case started as well.
Corrective Action:
Since February of this year, my X5 has suddenly gone into neutral gear while driving in stop and go traffic on multiple occasions over the past 3 months. This incident first started on 2/26/2022, wherein my car abruptly went into neutral, coming to a complete stop in the midst of heavy stop and go traffic, while approaching George Washington Bridge. This happened twice within a 20 minute interval during that same trip. The car wouldn’t start back again for several minutes each time. Following this, I took my X5 to my local dealership to get it checked out. The dealership kept the car for a few days, ran some tests, but were unable to replicate the issue. The car was subsequently released to me. (Ref: dealership service invoice dated 3/8/2022) The exact issue recurred on 5/22/2022, again in heavy stop and go traffic, approaching George Washington Bridge. This time the car wouldn’t start for more than 10-15 minutes. Following this, I had to call 911 to help me out. The car eventually started after 20 minutes. I took it back to the same dealership. Once again, the issue couldn’t be replicated. However, after consulting with the factory technicians, the dealership replaced the gear shifter. (Ref: dealership service invoice dated 6/8/2022) Unfortunately, this exact issue recurred on 6/24/2022 – heavy stop and go traffic, on the approach to Whitestone Bridge. The car abruptly went into neutral from drive mode, stopped completely and wouldn’t start back again for a few minutes. Please note that the Automatic Start/Stop (MSA) system on the vehicle was always set to OFF. It is a miracle I did not get into an accident when this issue manifested each time. I have made yet another appointment with my local dealer for 7/11/2022 to re-evaluate the issue. In the meanwhile, I called the main office at BMW USA and got a case started as well.
Additional Notes:
Since February of this year, my X5 has suddenly gone into neutral gear while driving in stop and go traffic on multiple occasions over the past 3 months. This incident first started on 2/26/2022, wherein my car abruptly went into neutral, coming to a complete stop in the midst of heavy stop and go traffic, while approaching George Washington Bridge. This happened twice within a 20 minute interval during that same trip. The car wouldn’t start back again for several minutes each time. Following this, I took my X5 to my local dealership to get it checked out. The dealership kept the car for a few days, ran some tests, but were unable to replicate the issue. The car was subsequently released to me. (Ref: dealership service invoice dated 3/8/2022) The exact issue recurred on 5/22/2022, again in heavy stop and go traffic, approaching George Washington Bridge. This time the car wouldn’t start for more than 10-15 minutes. Following this, I had to call 911 to help me out. The car eventually started after 20 minutes. I took it back to the same dealership. Once again, the issue couldn’t be replicated. However, after consulting with the factory technicians, the dealership replaced the gear shifter. (Ref: dealership service invoice dated 6/8/2022) Unfortunately, this exact issue recurred on 6/24/2022 – heavy stop and go traffic, on the approach to Whitestone Bridge. The car abruptly went into neutral from drive mode, stopped completely and wouldn’t start back again for a few minutes. Please note that the Automatic Start/Stop (MSA) system on the vehicle was always set to OFF. It is a miracle I did not get into an accident when this issue manifested each time. I have made yet another appointment with my local dealer for 7/11/2022 to re-evaluate the issue. In the meanwhile, I called the main office at BMW USA and got a case started as well.
Mfg Campaign: 11471445
Recall Date: Jun 28, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car has a faulty cup holder that allows fluid to leak. Below the cup holder is Crash Module, which controls the airbags and all the safety restraint system. I had a minor amount of fluid leak. This caused corrosion on the ASCM module. BMW is fighting me in paying for this. Based on my research there have been hundreds of incidents and a class action lawsuit. This is clearly a defect in design. If this would have happened when I was driving with an accident that followed, none of the safety equipment would have worked Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The car has a faulty cup holder that allows fluid to leak. Below the cup holder is Crash Module, which controls the airbags and all the safety restraint system. I had a minor amount of fluid leak. This caused corrosion on the ASCM module. BMW is fighting me in paying for this. Based on my research there have been hundreds of incidents and a class action lawsuit. This is clearly a defect in design. If this would have happened when I was driving with an accident that followed, none of the safety equipment would have worked Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The car has a faulty cup holder that allows fluid to leak. Below the cup holder is Crash Module, which controls the airbags and all the safety restraint system. I had a minor amount of fluid leak. This caused corrosion on the ASCM module. BMW is fighting me in paying for this. Based on my research there have been hundreds of incidents and a class action lawsuit. This is clearly a defect in design. If this would have happened when I was driving with an accident that followed, none of the safety equipment would have worked Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11467321
Recall Date: Jun 3, 2022
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
About a year ago, coffee began leaking from below from a paper cup in the plastic cupholder of my x5. I immediately noticed it and cleaned it up. Approximately 1-2 ounces of liquid leaked into the plastic cupholder. On May 11, 2022, the Passenger Restraint System faulted and the light came on. The vehicle was inspected by BMW of Austin and stated that liquid seeped onto the Airbag Control Module and some of the pins were corroded. This would not be covered by the Warranty as it was deemed an "external" factor that caused the failure. The estimate to fix this issue and get the airbag functioning again is $2,005.00. BMW placed the Airbag Control Module right under the plastic cupholder, and does not seal the plastic cupholder or the important Airbag Control Module right under the plastic cupholder. Luckily, the airbag system did not automatically stop the vehicle as has been the case with other vehicles- X7 and X5. This is a design failure that BMW is aware of that leaves its customers at risk of injury due to the airbag system faulting. This issue is ongoing and affects all X5 and X7 models. BMW needs to provide a remedy to this design and safety flaw. Owners should not have to pay $2,000 to remedy. There is a class action lawsuit filed in December 2021 for this exact issue.
Corrective Action:
About a year ago, coffee began leaking from below from a paper cup in the plastic cupholder of my x5. I immediately noticed it and cleaned it up. Approximately 1-2 ounces of liquid leaked into the plastic cupholder. On May 11, 2022, the Passenger Restraint System faulted and the light came on. The vehicle was inspected by BMW of Austin and stated that liquid seeped onto the Airbag Control Module and some of the pins were corroded. This would not be covered by the Warranty as it was deemed an "external" factor that caused the failure. The estimate to fix this issue and get the airbag functioning again is $2,005.00. BMW placed the Airbag Control Module right under the plastic cupholder, and does not seal the plastic cupholder or the important Airbag Control Module right under the plastic cupholder. Luckily, the airbag system did not automatically stop the vehicle as has been the case with other vehicles- X7 and X5. This is a design failure that BMW is aware of that leaves its customers at risk of injury due to the airbag system faulting. This issue is ongoing and affects all X5 and X7 models. BMW needs to provide a remedy to this design and safety flaw. Owners should not have to pay $2,000 to remedy. There is a class action lawsuit filed in December 2021 for this exact issue.
Additional Notes:
About a year ago, coffee began leaking from below from a paper cup in the plastic cupholder of my x5. I immediately noticed it and cleaned it up. Approximately 1-2 ounces of liquid leaked into the plastic cupholder. On May 11, 2022, the Passenger Restraint System faulted and the light came on. The vehicle was inspected by BMW of Austin and stated that liquid seeped onto the Airbag Control Module and some of the pins were corroded. This would not be covered by the Warranty as it was deemed an "external" factor that caused the failure. The estimate to fix this issue and get the airbag functioning again is $2,005.00. BMW placed the Airbag Control Module right under the plastic cupholder, and does not seal the plastic cupholder or the important Airbag Control Module right under the plastic cupholder. Luckily, the airbag system did not automatically stop the vehicle as has been the case with other vehicles- X7 and X5. This is a design failure that BMW is aware of that leaves its customers at risk of injury due to the airbag system faulting. This issue is ongoing and affects all X5 and X7 models. BMW needs to provide a remedy to this design and safety flaw. Owners should not have to pay $2,000 to remedy. There is a class action lawsuit filed in December 2021 for this exact issue.
Mfg Campaign: 11466767
Recall Date: May 31, 2022
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
I recently acquired a 2019 BMW X5. When I requested seat belt extenders as your web site suggests, "If you need a roomier belt, contact your vehicle manufacturer to obtain seat belt extenders." my dealer told me that they "cannot get them." I contacted BMW corporate customer services and while the gentleman I have been dealing with is trying and is very courteous, he can't seem to find any information. I regularly transport two people who cannot use the seatbelt and I am concerned for their safety.
Corrective Action:
I recently acquired a 2019 BMW X5. When I requested seat belt extenders as your web site suggests, "If you need a roomier belt, contact your vehicle manufacturer to obtain seat belt extenders." my dealer told me that they "cannot get them." I contacted BMW corporate customer services and while the gentleman I have been dealing with is trying and is very courteous, he can't seem to find any information. I regularly transport two people who cannot use the seatbelt and I am concerned for their safety.
Additional Notes:
I recently acquired a 2019 BMW X5. When I requested seat belt extenders as your web site suggests, "If you need a roomier belt, contact your vehicle manufacturer to obtain seat belt extenders." my dealer told me that they "cannot get them." I contacted BMW corporate customer services and while the gentleman I have been dealing with is trying and is very courteous, he can't seem to find any information. I regularly transport two people who cannot use the seatbelt and I am concerned for their safety.
Mfg Campaign: 11455728
Recall Date: Mar 8, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Traveling west on I-70 at the Eagle Colorado exit the brakes failed as we pulled off the highway the brakes failed. Went up the ramp at 50-60 MPH. Missed the cars waiting to enter the round-a-bout and went over a decorative divider about 3 feet high. Went in the air and was then traveling on the wrong side of street. Saw a fireplug and hit it at 20-30 MPH and that stopped us. No airbags deployed at either hit. Four in the car and no serious medical issues, just soreness. Had police and fire test the brakes to show they didn't work. Obviously the air bags Hadn't deployed. Filed police report with Eagle City, 2021-000417 and AIG insurance report 80255229. Car was declared totaled.
Corrective Action:
Traveling west on I-70 at the Eagle Colorado exit the brakes failed as we pulled off the highway the brakes failed. Went up the ramp at 50-60 MPH. Missed the cars waiting to enter the round-a-bout and went over a decorative divider about 3 feet high. Went in the air and was then traveling on the wrong side of street. Saw a fireplug and hit it at 20-30 MPH and that stopped us. No airbags deployed at either hit. Four in the car and no serious medical issues, just soreness. Had police and fire test the brakes to show they didn't work. Obviously the air bags Hadn't deployed. Filed police report with Eagle City, 2021-000417 and AIG insurance report 80255229. Car was declared totaled.
Additional Notes:
Traveling west on I-70 at the Eagle Colorado exit the brakes failed as we pulled off the highway the brakes failed. Went up the ramp at 50-60 MPH. Missed the cars waiting to enter the round-a-bout and went over a decorative divider about 3 feet high. Went in the air and was then traveling on the wrong side of street. Saw a fireplug and hit it at 20-30 MPH and that stopped us. No airbags deployed at either hit. Four in the car and no serious medical issues, just soreness. Had police and fire test the brakes to show they didn't work. Obviously the air bags Hadn't deployed. Filed police report with Eagle City, 2021-000417 and AIG insurance report 80255229. Car was declared totaled.
Mfg Campaign: 11433193
Recall Date: Sep 16, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Driving my vehicle and on my screen popped up driver seat restraint malfunction, also rear seat restraint malfunction please go to closest dealership. I bring my vehicle to BMW dealership in my town and rep calls me and advise that the cup holders sit above the srs wiring and that liquid gets thru the cup holders and dripped on to the wires causing them to no longer work. This is a design flaw i have never spilled a drink in my cup holder and even if someone did on accident why is the AIRBAG wires not covered in plastic if going below cup holders that leak any type of liquid. I am unable to afford, I do have warranty however BMW stating that this is an outside interferance and will not be covered under warranty, so I am having to drive with no airbags. I researched and many others are having same issue with this same year and make different models. This is something that definatly needs to be recalled as it is a design flaw and a safety hazard.
Corrective Action:
Driving my vehicle and on my screen popped up driver seat restraint malfunction, also rear seat restraint malfunction please go to closest dealership. I bring my vehicle to BMW dealership in my town and rep calls me and advise that the cup holders sit above the srs wiring and that liquid gets thru the cup holders and dripped on to the wires causing them to no longer work. This is a design flaw i have never spilled a drink in my cup holder and even if someone did on accident why is the AIRBAG wires not covered in plastic if going below cup holders that leak any type of liquid. I am unable to afford, I do have warranty however BMW stating that this is an outside interferance and will not be covered under warranty, so I am having to drive with no airbags. I researched and many others are having same issue with this same year and make different models. This is something that definatly needs to be recalled as it is a design flaw and a safety hazard.
Additional Notes:
Driving my vehicle and on my screen popped up driver seat restraint malfunction, also rear seat restraint malfunction please go to closest dealership. I bring my vehicle to BMW dealership in my town and rep calls me and advise that the cup holders sit above the srs wiring and that liquid gets thru the cup holders and dripped on to the wires causing them to no longer work. This is a design flaw i have never spilled a drink in my cup holder and even if someone did on accident why is the AIRBAG wires not covered in plastic if going below cup holders that leak any type of liquid. I am unable to afford, I do have warranty however BMW stating that this is an outside interferance and will not be covered under warranty, so I am having to drive with no airbags. I researched and many others are having same issue with this same year and make different models. This is something that definatly needs to be recalled as it is a design flaw and a safety hazard.
Mfg Campaign: 11428651
Recall Date: Aug 11, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Over the 2 years of ownership I had about 5 incident where I lost control of my 2019 BMW X5 40i. The specific trim was XLine with standard brake option. It occurred rather randomly so I was not able to identify the pattern to reproduce. Right after the ignition to leave a parking space (and while still holding the brake since starting the car) the car would push my foot up and I would lose control of the brake. After a few seconds of desperate tries to press the brake, I was able to stop the car from drifting backwards as I engaged "Park" gear. Similar situation occurred and each time I was fortunate that there wasn't a car directly heading towards me. However I experienced this life threatening experience and BMW seems to acknowledge with their service bulletin of "SIB 34 04 19" but no fix was given to me.
Corrective Action:
Over the 2 years of ownership I had about 5 incident where I lost control of my 2019 BMW X5 40i. The specific trim was XLine with standard brake option. It occurred rather randomly so I was not able to identify the pattern to reproduce. Right after the ignition to leave a parking space (and while still holding the brake since starting the car) the car would push my foot up and I would lose control of the brake. After a few seconds of desperate tries to press the brake, I was able to stop the car from drifting backwards as I engaged "Park" gear. Similar situation occurred and each time I was fortunate that there wasn't a car directly heading towards me. However I experienced this life threatening experience and BMW seems to acknowledge with their service bulletin of "SIB 34 04 19" but no fix was given to me.
Additional Notes:
Over the 2 years of ownership I had about 5 incident where I lost control of my 2019 BMW X5 40i. The specific trim was XLine with standard brake option. It occurred rather randomly so I was not able to identify the pattern to reproduce. Right after the ignition to leave a parking space (and while still holding the brake since starting the car) the car would push my foot up and I would lose control of the brake. After a few seconds of desperate tries to press the brake, I was able to stop the car from drifting backwards as I engaged "Park" gear. Similar situation occurred and each time I was fortunate that there wasn't a car directly heading towards me. However I experienced this life threatening experience and BMW seems to acknowledge with their service bulletin of "SIB 34 04 19" but no fix was given to me.
Mfg Campaign: 11428407
Recall Date: Aug 9, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Corrective Action:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Additional Notes:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Mfg Campaign: 11416691
Recall Date: May 15, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Corrective Action:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Additional Notes:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Mfg Campaign: 11416691
Recall Date: May 15, 2021
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Corrective Action:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Additional Notes:
WHILE I WAS DRIVING THE CAR ALONE AROUND 7:30PM 5/13/2021 ON THE WAY TO A RESTAURANT, AFTER I PUSHED THE GAS PEDAL TO PASS ANOTHER CAR (ACCELERATED TO ABOUT 50MILE-55MILE/HR), THE CAR ALL OF A SUDDEN ACCELERATED ON ITSELF. I NOTICED RIGHT AWAY AFTER MY RIGHT FOOT MOVED AWAY FROM THE GAS PEDAL (FROM 50 TO 55 THEN UP TO 65MILE/HR, I STOPPED MY OBSERVATION SINCE IT WAS GETTING TOO FAST). I HAVE TO CONSTANTLY HIT THE BRAKE PEDAL TO REDUCE THE SPEED FOR ABOUT A MILE OR TWO. AFTER I REACHED THE NEXT TRAFFIC LIGHT, I HAD TO PUSH THE BRAKE PEDAL VERY HARD TO MAKE THE CAR FULLY STOP, SO I DECIDED TO SWITCH THE TRANSMISSION FROM D TO P TO SEE IF IT COULD GET OUT OF ACCELERATION PROBLEM. ONCE I SWITCHED TO PARK, I TRIED TO SWITCH IT BACK TO DRIVE MODE, HOWEVER THE CAR DID NOT RESPOND AND STAYED IN PARKING MODE. I THEN TRIED TO TURN OFF THE ENGINE AND TURNED IT BACK TWO TO THREE TIMES, IT JUST DIDN'T ALLOW ME TO CHANGE BACK TO DRIVE MODE. I ALSO NOTICED THAT THE CAR MADE A LOT OF NOISE SINCE IT ACCELERATED ON ITS OWN. I REALIZED IT WAS TOO DANGEROUS TO SIT IN THE CAR IN FRONT OF THE TRAFFIC LIGHT EVEN WITH THE EMERGENCY LIGHT ON. SO I DECIDED TO TURN IT OFF AND LEFT THE CAR. I SMELLED A VERY STRONG BURNING SMELL EVEN THOUGH I QUICKLY MOVED AWAY FROM THE CAR. I WAITED ON THE STREET SIDE FOR ABOUT 2-3 MINUTES AND WENT BACK TO THE CAR, I WAS FINALLY ABLE TO SWITCH TO D MODE AND DROVE AWAY SLOWLY. I HAD SIMILAR PROBLEM HAPPENED LAST YEAR AROUND OCTOBER FOR 3-4 TIMES (NOT AS BAD AS IT WAS TODAY, I CAN TURN ENGINE OFF AND TURN IT BACK ON, IT WILL RETURN TO NORMAL) AND I BROUGHT THE CAR BACK TO BMW DEALERSHIP (BMW AT GWINNETT PLACE IN DULUTH GA, WHERE I BOUGHT THE CAR IN NOV 2019) AND THEY WON'T BE ABLE TO CREATE THE PROBLEM. THE TECHNICIAN JUST TOLD ME TO DRIVE SLOWLY (25-35MILE/HR FOR THE FIRST 3-4 MIN) EVERYDAY AT THE BEGINNING. I RECORDED TWO VIDEOS AT THE TRAFFIC LIGHT.
Mfg Campaign: 11416691
Recall Date: May 15, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE LEFT OUR RESIDENCE TO TAKE OUR KIDS TO SCHOOL WHEN THE OPERATING PORTION OF THE SUNROOF EXPLODED. WE WERE TRAVELING AT AROUND 65 MPH THROUGH A RURAL ROAD WITH THE SUNROOF CLOSED. CLEAR SKIES, NO RAIN. AT FIRST WE THOUGHT SOMETHING HAD FALLEN THROUGH BUT THERE WAS NOTHING INSIDE EXCEPT SHARDS OF GLASS. WHEN WE WERE ABLE TO PULL OVER, WE INSPECTED THE VEHICLE FOR SIGNS OF EXTERNAL DAMAGE BUT THEN NOTICED THE LEFTOVER GLASS WAS PROTRUDING OUTWARD.
Corrective Action:
WE LEFT OUR RESIDENCE TO TAKE OUR KIDS TO SCHOOL WHEN THE OPERATING PORTION OF THE SUNROOF EXPLODED. WE WERE TRAVELING AT AROUND 65 MPH THROUGH A RURAL ROAD WITH THE SUNROOF CLOSED. CLEAR SKIES, NO RAIN. AT FIRST WE THOUGHT SOMETHING HAD FALLEN THROUGH BUT THERE WAS NOTHING INSIDE EXCEPT SHARDS OF GLASS. WHEN WE WERE ABLE TO PULL OVER, WE INSPECTED THE VEHICLE FOR SIGNS OF EXTERNAL DAMAGE BUT THEN NOTICED THE LEFTOVER GLASS WAS PROTRUDING OUTWARD.
Additional Notes:
WE LEFT OUR RESIDENCE TO TAKE OUR KIDS TO SCHOOL WHEN THE OPERATING PORTION OF THE SUNROOF EXPLODED. WE WERE TRAVELING AT AROUND 65 MPH THROUGH A RURAL ROAD WITH THE SUNROOF CLOSED. CLEAR SKIES, NO RAIN. AT FIRST WE THOUGHT SOMETHING HAD FALLEN THROUGH BUT THERE WAS NOTHING INSIDE EXCEPT SHARDS OF GLASS. WHEN WE WERE ABLE TO PULL OVER, WE INSPECTED THE VEHICLE FOR SIGNS OF EXTERNAL DAMAGE BUT THEN NOTICED THE LEFTOVER GLASS WAS PROTRUDING OUTWARD.
Mfg Campaign: 11407046
Recall Date: Apr 8, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Corrective Action:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Additional Notes:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Mfg Campaign: 11406855
Recall Date: Apr 7, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Corrective Action:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Additional Notes:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Mfg Campaign: 11406855
Recall Date: Apr 7, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Corrective Action:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Additional Notes:
MY BRAND NEW BMW X 5 COULD NOT BE STOPPED ON THE TRAFFICS TIME IN AM THIS HAPPENED TWO TIMES BMW DOESN'T WANT TO HELP ME THIS CAR NOT SAFE AND DANGEROUS TO DRIVE MAKES A LOTS OF MOUNDED FROM THE ENGINE AND CANNOT STOP THE CAR
Mfg Campaign: 11406855
Recall Date: Apr 7, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Corrective Action:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Additional Notes:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Mfg Campaign: 11404457
Recall Date: Mar 23, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Corrective Action:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Additional Notes:
I WAS DRIVING ON 10 FREEWAY WEST 750 AM ON 2/23 THERE WAS TRAFFICS EVERYBODY WAS BEHAVING I WAS KEEPING DISTANCE OF AT LEAST 2-3 CAR DISTANCE ALL OF SUDDEN MY CAR ACCELERATED MAKING A LOUD NOISE FROM THE HOOD MY FOOT WAS ON THE BRAKES BUT I COULD NOT STOP THE CAR I HIT FROM CAR MY FOOT WAS ALTHE WAY ON THE BRAKES I LET IT GO AFTER THE IMPACT BMW DOESN'T NOT WANT TO TAKE RESPONSIBILITY I HAVE A POLICE REPORT FROM ME AND FROM DRIVER THAT WE HAD A GOOD DISTANCE BETWEEN TWO CARS IT WAS AT THE BALDWIN PARK CITY ON 10 FREEWAY
Mfg Campaign: 11404457
Recall Date: Mar 23, 2021
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