Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one model year 2017 BMW X3 xDrive 28i vehicle manufactured on June 7, 2016. This vehicle has electronic power steering (EPS), and the contact pins on the EPS control unit may not have been welded properly resulting in increased resistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 3, 2016
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2011-2017, X3 sDrive28i, X3 xDrive28i and X3 xDrive35i, vehicles manufactured July 2, 2010 to April 14, 2016, 2015-2017 X3 xDrive28d vehicles manufactured March 10, 2014 to March 31, 2016, and 2015-2017 x4 xDrive28i, X4 xDrive35i and X4 xDriveM40i vehicles manufactured March3, 2014 to April 15, 2016. The affected vehicles have lower anchor bars for securing child restraint seats that may become damaged when using the European-ISOFIX-type, rigid-style connector, child restraint system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 23, 2016
Consumer Complaints
133 ComplaintsBmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
RECEIVED NOTICE FROM CLASS ACTION SETTLEMENT STATING THE TAKATA AIR BAGS ARE DEFECTIVE IN MY BMW. HAVE NOT RECEIVED A RECALL NOTICE AS OF YET. WOULD LIKE TO RESOLVE THIS PROBLEM DUE TO SAFETY CONCERNS.
Corrective Action:
RECEIVED NOTICE FROM CLASS ACTION SETTLEMENT STATING THE TAKATA AIR BAGS ARE DEFECTIVE IN MY BMW. HAVE NOT RECEIVED A RECALL NOTICE AS OF YET. WOULD LIKE TO RESOLVE THIS PROBLEM DUE TO SAFETY CONCERNS.
Additional Notes:
RECEIVED NOTICE FROM CLASS ACTION SETTLEMENT STATING THE TAKATA AIR BAGS ARE DEFECTIVE IN MY BMW. HAVE NOT RECEIVED A RECALL NOTICE AS OF YET. WOULD LIKE TO RESOLVE THIS PROBLEM DUE TO SAFETY CONCERNS.
Mfg Campaign: 11014494
Recall Date: Aug 10, 2017
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Corrective Action:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Additional Notes:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Mfg Campaign: 11006636
Recall Date: Jul 20, 2017
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Corrective Action:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Additional Notes:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Mfg Campaign: 11006636
Recall Date: Jul 20, 2017
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Corrective Action:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Additional Notes:
ENGINE SEIZED AT 65MPH HIGHWAY SPEEDS DURING COMMUTE TO WORK ON BUSY BOSTON HIGHWAY. NARROWLY AVOIDED SEVERAL COLLISIONS AS VEHICLE COASTED TO STOP. VEHICLE WAS PURCHASED NEW FROM A BMW DEALER THREE WEEKS AGO AND HAS LESS THAN 2,000 MILES ON IT. DEALER ADVISES AN "OVERSIZED BEARING WAS FOUND IN THE ENGINE CAUSING IT TO OVERHEAT AND SEIZE". ENGINE REQUIRES REPLACEMENT. TRANSMISSION, TRANSFER CASE, ELECTRONICS AND COOLING SYSTEM DAMAGE ARE SUSPECTED BY THE DEALER TECH AND WILL REQUIRE MONITORING.
Mfg Campaign: 11006636
Recall Date: Jul 20, 2017
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WILL NOT DRIVE STRAIGHT WHEN THE STEERING WHEEL IS AT CENTER. THE VEHICLE WILL DRIFT EITHER TO THE LEFT OR TO THE RIGHT, BUT IT WILL NOT GO STRAIGHT WITHOUT CONSTANT CORRECTIONS. IN SHORT, THE STEERING SYSTEM DOES NOT HAVE A CENTER. THE AUTHORIZED DEALER'S CERTIFIED TECHNICIAN TEST DROVE THE VEHICLE AND CONFIRMED THE ISSUE. THEY UNSUCCESSFULLY TRIED TO REPAIR IT WITH WHEEL ALIGNMENT AND EPS RECALIBRATION. THEN THEY SAID THAT THEY TEST DROVE A SIMILAR VEHICLE AND IT EXHIBITS THE SAME STEERING ISSUE AND THUS THEY CALLED IT "A NORMAL CHARACTERISTIC OF THE ELECTRIC STEERING". I HAVE CONTACTED BMW NA ABOUT THE ISSUE AND THE DEALER'S STATEMENT THAT THIS STEERING ISSUE IS A NORMAL CHARACTERISTIC. BMW NA HAS NOT PROVIDED ANY TECHNICAL GUIDANCE OR OPINION AND THEY REDIRECT ME BACK TO THE DEALER. THEIR OVERALL VERDICT IS THAT IF MORE THAN ONE VEHICLES EXHIBIT THE ISSUE, THEN IT IS NORMAL, AND THERE IS NOTHING THEY CAN DO. NHTSA SHOULD INVESTIGATE IF X3 MODELS WITH ELECTRIC STEERING HAVE THIS STEERING ISSUE AND POSSIBLY ASK BMW TO RECALL BECAUSE IT IS A BIG SAFETY ISSUE.
Corrective Action:
THE VEHICLE WILL NOT DRIVE STRAIGHT WHEN THE STEERING WHEEL IS AT CENTER. THE VEHICLE WILL DRIFT EITHER TO THE LEFT OR TO THE RIGHT, BUT IT WILL NOT GO STRAIGHT WITHOUT CONSTANT CORRECTIONS. IN SHORT, THE STEERING SYSTEM DOES NOT HAVE A CENTER. THE AUTHORIZED DEALER'S CERTIFIED TECHNICIAN TEST DROVE THE VEHICLE AND CONFIRMED THE ISSUE. THEY UNSUCCESSFULLY TRIED TO REPAIR IT WITH WHEEL ALIGNMENT AND EPS RECALIBRATION. THEN THEY SAID THAT THEY TEST DROVE A SIMILAR VEHICLE AND IT EXHIBITS THE SAME STEERING ISSUE AND THUS THEY CALLED IT "A NORMAL CHARACTERISTIC OF THE ELECTRIC STEERING". I HAVE CONTACTED BMW NA ABOUT THE ISSUE AND THE DEALER'S STATEMENT THAT THIS STEERING ISSUE IS A NORMAL CHARACTERISTIC. BMW NA HAS NOT PROVIDED ANY TECHNICAL GUIDANCE OR OPINION AND THEY REDIRECT ME BACK TO THE DEALER. THEIR OVERALL VERDICT IS THAT IF MORE THAN ONE VEHICLES EXHIBIT THE ISSUE, THEN IT IS NORMAL, AND THERE IS NOTHING THEY CAN DO. NHTSA SHOULD INVESTIGATE IF X3 MODELS WITH ELECTRIC STEERING HAVE THIS STEERING ISSUE AND POSSIBLY ASK BMW TO RECALL BECAUSE IT IS A BIG SAFETY ISSUE.
Additional Notes:
THE VEHICLE WILL NOT DRIVE STRAIGHT WHEN THE STEERING WHEEL IS AT CENTER. THE VEHICLE WILL DRIFT EITHER TO THE LEFT OR TO THE RIGHT, BUT IT WILL NOT GO STRAIGHT WITHOUT CONSTANT CORRECTIONS. IN SHORT, THE STEERING SYSTEM DOES NOT HAVE A CENTER. THE AUTHORIZED DEALER'S CERTIFIED TECHNICIAN TEST DROVE THE VEHICLE AND CONFIRMED THE ISSUE. THEY UNSUCCESSFULLY TRIED TO REPAIR IT WITH WHEEL ALIGNMENT AND EPS RECALIBRATION. THEN THEY SAID THAT THEY TEST DROVE A SIMILAR VEHICLE AND IT EXHIBITS THE SAME STEERING ISSUE AND THUS THEY CALLED IT "A NORMAL CHARACTERISTIC OF THE ELECTRIC STEERING". I HAVE CONTACTED BMW NA ABOUT THE ISSUE AND THE DEALER'S STATEMENT THAT THIS STEERING ISSUE IS A NORMAL CHARACTERISTIC. BMW NA HAS NOT PROVIDED ANY TECHNICAL GUIDANCE OR OPINION AND THEY REDIRECT ME BACK TO THE DEALER. THEIR OVERALL VERDICT IS THAT IF MORE THAN ONE VEHICLES EXHIBIT THE ISSUE, THEN IT IS NORMAL, AND THERE IS NOTHING THEY CAN DO. NHTSA SHOULD INVESTIGATE IF X3 MODELS WITH ELECTRIC STEERING HAVE THIS STEERING ISSUE AND POSSIBLY ASK BMW TO RECALL BECAUSE IT IS A BIG SAFETY ISSUE.
Mfg Campaign: 11004269
Recall Date: Jul 11, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR VIEW CAMERA FAILS TO ENGAGE OFTEN WHEN BACKING UP. IT IS ALWAYS SLOW TO TURN ON, HOWEVER THERE ARE TIMES WHEN IT WOULD NOT TURN ON AT ALL. MORE CONCERNING IS THAT THE SERVICE ADVISOR WAS NOT CONCERNED ABOUT IT AND DISMISSED IT SAYING THAT THE SYSTEM GETS AUTOMATICALLY DISENGAGED WHEN THE CAMERA IS DIRTY AND THAT HE KNOWS "BECAUSE HE HEARS THIS COMPLAINT ALL THE TIME"
Corrective Action:
THE REAR VIEW CAMERA FAILS TO ENGAGE OFTEN WHEN BACKING UP. IT IS ALWAYS SLOW TO TURN ON, HOWEVER THERE ARE TIMES WHEN IT WOULD NOT TURN ON AT ALL. MORE CONCERNING IS THAT THE SERVICE ADVISOR WAS NOT CONCERNED ABOUT IT AND DISMISSED IT SAYING THAT THE SYSTEM GETS AUTOMATICALLY DISENGAGED WHEN THE CAMERA IS DIRTY AND THAT HE KNOWS "BECAUSE HE HEARS THIS COMPLAINT ALL THE TIME"
Additional Notes:
THE REAR VIEW CAMERA FAILS TO ENGAGE OFTEN WHEN BACKING UP. IT IS ALWAYS SLOW TO TURN ON, HOWEVER THERE ARE TIMES WHEN IT WOULD NOT TURN ON AT ALL. MORE CONCERNING IS THAT THE SERVICE ADVISOR WAS NOT CONCERNED ABOUT IT AND DISMISSED IT SAYING THAT THE SYSTEM GETS AUTOMATICALLY DISENGAGED WHEN THE CAMERA IS DIRTY AND THAT HE KNOWS "BECAUSE HE HEARS THIS COMPLAINT ALL THE TIME"
Mfg Campaign: 11000162
Recall Date: Jun 20, 2017
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AFTER THE MAY 2016 DELIVERY OF OUR X3, I REPORTED A SOFTWARE DEFECT, FAILURE TO DISPLAY CORRECT DAY/TIME. THE DEFECT WAS SUBSEQUENTLY REPLICATED AND DOCUMENTED BY THE BMW SERVICE DEPT. WE HAVE YET TO RECEIVE FORMAL TECHNICAL VERIFICATION THAT THIS SOFTWARE DEFECT WILL NOT NEGATIVELY AFFECT VEHICLE SAFETY OR OPERATION. MY NUMEROUS INQUIRIES OVER THE LAST TEN [10] MONTHS WITH BMW'S CUSTOMER RELATIONS AND SERVICES AND EXECUTIVE CUSTOMER CARE, WESTWOOD, NJ HAVE ONLY RESULTED IN CONTINUED MISDIRECTION AND STONEWALLING. AFTER TAKING OWNERSHIP OF THIS SOFTWARE ISSUE BMW HAS NOT DEMONSTRATED ANY EFFORT TO CORRECT IT. THEREFORE, I REQUEST THE FOLLOWING; 1.THE FULL MANUFACTURER'S WARRANTY BE EXTEND ON THIS VEHICLE UNTIL THE SOFTWARE ISSUE[S] ARE COMPLETELY RESOLVED. 2.REASONABLE COMPENSATION FOR HAVING TO PERUSE THIS ISSUE MONTHLY FOR THE LAST TEN [10] MONTHS UPDATED 04/25/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY A SOFTWARE UPDATE. UPDATED 08/03/2017*JS *JS
Corrective Action:
AFTER THE MAY 2016 DELIVERY OF OUR X3, I REPORTED A SOFTWARE DEFECT, FAILURE TO DISPLAY CORRECT DAY/TIME. THE DEFECT WAS SUBSEQUENTLY REPLICATED AND DOCUMENTED BY THE BMW SERVICE DEPT. WE HAVE YET TO RECEIVE FORMAL TECHNICAL VERIFICATION THAT THIS SOFTWARE DEFECT WILL NOT NEGATIVELY AFFECT VEHICLE SAFETY OR OPERATION. MY NUMEROUS INQUIRIES OVER THE LAST TEN [10] MONTHS WITH BMW'S CUSTOMER RELATIONS AND SERVICES AND EXECUTIVE CUSTOMER CARE, WESTWOOD, NJ HAVE ONLY RESULTED IN CONTINUED MISDIRECTION AND STONEWALLING. AFTER TAKING OWNERSHIP OF THIS SOFTWARE ISSUE BMW HAS NOT DEMONSTRATED ANY EFFORT TO CORRECT IT. THEREFORE, I REQUEST THE FOLLOWING; 1.THE FULL MANUFACTURER'S WARRANTY BE EXTEND ON THIS VEHICLE UNTIL THE SOFTWARE ISSUE[S] ARE COMPLETELY RESOLVED. 2.REASONABLE COMPENSATION FOR HAVING TO PERUSE THIS ISSUE MONTHLY FOR THE LAST TEN [10] MONTHS UPDATED 04/25/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY A SOFTWARE UPDATE. UPDATED 08/03/2017*JS *JS
Additional Notes:
AFTER THE MAY 2016 DELIVERY OF OUR X3, I REPORTED A SOFTWARE DEFECT, FAILURE TO DISPLAY CORRECT DAY/TIME. THE DEFECT WAS SUBSEQUENTLY REPLICATED AND DOCUMENTED BY THE BMW SERVICE DEPT. WE HAVE YET TO RECEIVE FORMAL TECHNICAL VERIFICATION THAT THIS SOFTWARE DEFECT WILL NOT NEGATIVELY AFFECT VEHICLE SAFETY OR OPERATION. MY NUMEROUS INQUIRIES OVER THE LAST TEN [10] MONTHS WITH BMW'S CUSTOMER RELATIONS AND SERVICES AND EXECUTIVE CUSTOMER CARE, WESTWOOD, NJ HAVE ONLY RESULTED IN CONTINUED MISDIRECTION AND STONEWALLING. AFTER TAKING OWNERSHIP OF THIS SOFTWARE ISSUE BMW HAS NOT DEMONSTRATED ANY EFFORT TO CORRECT IT. THEREFORE, I REQUEST THE FOLLOWING; 1.THE FULL MANUFACTURER'S WARRANTY BE EXTEND ON THIS VEHICLE UNTIL THE SOFTWARE ISSUE[S] ARE COMPLETELY RESOLVED. 2.REASONABLE COMPENSATION FOR HAVING TO PERUSE THIS ISSUE MONTHLY FOR THE LAST TEN [10] MONTHS UPDATED 04/25/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY A SOFTWARE UPDATE. UPDATED 08/03/2017*JS *JS
Mfg Campaign: 10960237
Recall Date: Mar 12, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Corrective Action:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Additional Notes:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Mfg Campaign: 10948114
Recall Date: Jan 28, 2017
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Corrective Action:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Additional Notes:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Mfg Campaign: 10948114
Recall Date: Jan 28, 2017
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Corrective Action:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Additional Notes:
I WAS STOPPING MY CAR AT A RED SIGNAL BEHIND ANOTHER VEHICLE. I APPLIED BREAKS AND VEHICLE REACHED TO COMPLETE STOP. IMMEDIATELY, ENGINE PICKED UP AND STARTED MOVING FORWARD EVEN THOUGH BREAKS ARE COMPLETELY PRESSED. I HAD TO DO SOMETHING TO STOP THE CAR REAR ENDING. SO, I RELEASED AND RE-APPLIED BREAKS. VEHICLE REACHED COMPLETE STOP AND AGAIN STARTED ACCELERATING FORWARD. I REPEATED THE PROCESS BUT THE THIRD TIME IT HIT THE CAR INFRONT OF ME. THE CAR IS EQUIPPED WITH : AUTO START/STOP ENGINE (WHICH STOPS THE ENGINE WHEN THE CAR IS AT COMPLETE REST). AUTO HOLD (WHICH ALLOWS THE DRIVER TO TAKE THE FOOT OFF OF THE BREAK) BOTH THE FUNCTIONALITY ARE TURNED ON WHEN THE INCIDENT HAPPENED, BUT I DIDNT TAKE OFF MY FOOT FROM THE BREAK PEDAL. ALSO, AC WAS RUNNING. I FOUND ANOTHER DRIVER COMPLAINING THE SAME ONLINE. HTTP://WWW.BIMMERFEST.COM/FORUMS/ARCHIVE/INDEX.PHP/T-766433.HTML
Mfg Campaign: 10948114
Recall Date: Jan 28, 2017
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS 2017 BMW X3. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEED, THE POWER STEERING SYSTEM MALFUNCTIONED AND CAUSED THE CONTACT TO EXPERIENCE EXTREME DIFFICULTY IN STEERING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FROM THE TIME THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR TIRE WERE OUT OF ALIGNMENT THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED THE SAME FAILURE EVEN AFTER IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20. UPDATED 03/03/17*LJ *TR
Corrective Action:
TL* THE CONTACT OWNS 2017 BMW X3. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEED, THE POWER STEERING SYSTEM MALFUNCTIONED AND CAUSED THE CONTACT TO EXPERIENCE EXTREME DIFFICULTY IN STEERING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FROM THE TIME THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR TIRE WERE OUT OF ALIGNMENT THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED THE SAME FAILURE EVEN AFTER IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20. UPDATED 03/03/17*LJ *TR
Additional Notes:
TL* THE CONTACT OWNS 2017 BMW X3. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEED, THE POWER STEERING SYSTEM MALFUNCTIONED AND CAUSED THE CONTACT TO EXPERIENCE EXTREME DIFFICULTY IN STEERING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FROM THE TIME THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR TIRE WERE OUT OF ALIGNMENT THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED THE SAME FAILURE EVEN AFTER IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20. UPDATED 03/03/17*LJ *TR
Mfg Campaign: 10943771
Recall Date: Jan 9, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
DURING MY NORMAL CITY DRIVING ROUTE THE BRAKES STARTED MAKING AN AWFUL SCREECHING NOISE. I PULLED OVER WITHIN 1 CITY BLOCK OF HEARING THE NOISE AND MY REAR DISC BRAKE ROTOR HAD A LARGE GROOVE WORN INTO IT. THE DEALERSHIP SAID THERE WAS A ROCK THAT GOT STUCK BETWEEN THE PAD AND THE ROTOR AND THEY WOULD REPAIR THE CAR FOR FREE, WHICH INCLUDED ORDERING PARTS. I THOUGHT IT WAS STRANGE WHEN I CALLED THE DEALERSHIP & THE CLERK THAT ANSWERED THE PHONE SAID THAT THIS HAPPENS OFTEN, SO THEY JUST REPAIR IT FOR FREE. I ASKED IF IT WAS A DEFECT IN THE DESIGN, THEY ASSURED ME IT WASN'T BUT IT MAKES ME QUESTION HOW OFTEN THIS HAPPENS AND WHAT IS THE ACCIDENT RATE ASSOCIATED WITH THIS ISSUE. I'VE NEVER HAD A VEHICLE GET A ROCK LODGED BETWEEN THE ROTOR AND PAD. THE SPECS FOR THE SPACE BETWEEN THE TWO ARE TYPICALLY MICROMETERS. I BOUGHT THE VEHICLE BRAND NEW LESS THAN ONE WEEK AGO.
Corrective Action:
DURING MY NORMAL CITY DRIVING ROUTE THE BRAKES STARTED MAKING AN AWFUL SCREECHING NOISE. I PULLED OVER WITHIN 1 CITY BLOCK OF HEARING THE NOISE AND MY REAR DISC BRAKE ROTOR HAD A LARGE GROOVE WORN INTO IT. THE DEALERSHIP SAID THERE WAS A ROCK THAT GOT STUCK BETWEEN THE PAD AND THE ROTOR AND THEY WOULD REPAIR THE CAR FOR FREE, WHICH INCLUDED ORDERING PARTS. I THOUGHT IT WAS STRANGE WHEN I CALLED THE DEALERSHIP & THE CLERK THAT ANSWERED THE PHONE SAID THAT THIS HAPPENS OFTEN, SO THEY JUST REPAIR IT FOR FREE. I ASKED IF IT WAS A DEFECT IN THE DESIGN, THEY ASSURED ME IT WASN'T BUT IT MAKES ME QUESTION HOW OFTEN THIS HAPPENS AND WHAT IS THE ACCIDENT RATE ASSOCIATED WITH THIS ISSUE. I'VE NEVER HAD A VEHICLE GET A ROCK LODGED BETWEEN THE ROTOR AND PAD. THE SPECS FOR THE SPACE BETWEEN THE TWO ARE TYPICALLY MICROMETERS. I BOUGHT THE VEHICLE BRAND NEW LESS THAN ONE WEEK AGO.
Additional Notes:
DURING MY NORMAL CITY DRIVING ROUTE THE BRAKES STARTED MAKING AN AWFUL SCREECHING NOISE. I PULLED OVER WITHIN 1 CITY BLOCK OF HEARING THE NOISE AND MY REAR DISC BRAKE ROTOR HAD A LARGE GROOVE WORN INTO IT. THE DEALERSHIP SAID THERE WAS A ROCK THAT GOT STUCK BETWEEN THE PAD AND THE ROTOR AND THEY WOULD REPAIR THE CAR FOR FREE, WHICH INCLUDED ORDERING PARTS. I THOUGHT IT WAS STRANGE WHEN I CALLED THE DEALERSHIP & THE CLERK THAT ANSWERED THE PHONE SAID THAT THIS HAPPENS OFTEN, SO THEY JUST REPAIR IT FOR FREE. I ASKED IF IT WAS A DEFECT IN THE DESIGN, THEY ASSURED ME IT WASN'T BUT IT MAKES ME QUESTION HOW OFTEN THIS HAPPENS AND WHAT IS THE ACCIDENT RATE ASSOCIATED WITH THIS ISSUE. I'VE NEVER HAD A VEHICLE GET A ROCK LODGED BETWEEN THE ROTOR AND PAD. THE SPECS FOR THE SPACE BETWEEN THE TWO ARE TYPICALLY MICROMETERS. I BOUGHT THE VEHICLE BRAND NEW LESS THAN ONE WEEK AGO.
Mfg Campaign: 10934409
Recall Date: Dec 10, 2016
Bmw Of North America, Llc
Defect Description:
SEATS
Potential Consequences:
I CHECKED ONLINE FROM NHTSA THAT MY CAR HAS A RECALL WHICH IS IN INCOMPLETE STATUS, WHILE I CALLED BMW THEY TOLD ME THERE IS NO SUCH RECORD FOR A RECALL FOR MY CAR.
Corrective Action:
I CHECKED ONLINE FROM NHTSA THAT MY CAR HAS A RECALL WHICH IS IN INCOMPLETE STATUS, WHILE I CALLED BMW THEY TOLD ME THERE IS NO SUCH RECORD FOR A RECALL FOR MY CAR.
Additional Notes:
I CHECKED ONLINE FROM NHTSA THAT MY CAR HAS A RECALL WHICH IS IN INCOMPLETE STATUS, WHILE I CALLED BMW THEY TOLD ME THERE IS NO SUCH RECORD FOR A RECALL FOR MY CAR.
Mfg Campaign: 10916680
Recall Date: Oct 17, 2016
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