Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one model year 2017 BMW X3 xDrive 28i vehicle manufactured on June 7, 2016. This vehicle has electronic power steering (EPS), and the contact pins on the EPS control unit may not have been welded properly resulting in increased resistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 3, 2016
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2011-2017, X3 sDrive28i, X3 xDrive28i and X3 xDrive35i, vehicles manufactured July 2, 2010 to April 14, 2016, 2015-2017 X3 xDrive28d vehicles manufactured March 10, 2014 to March 31, 2016, and 2015-2017 x4 xDrive28i, X4 xDrive35i and X4 xDriveM40i vehicles manufactured March3, 2014 to April 15, 2016. The affected vehicles have lower anchor bars for securing child restraint seats that may become damaged when using the European-ISOFIX-type, rigid-style connector, child restraint system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 23, 2016
Consumer Complaints
133 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 BMW X3. The contact stated that while the contact's wife was pulling into a driveway, the vehicle sporadically accelerated and crashed into another vehicle. The contact stated that his wife was pumping the brakes but the vehicle failed to stop immediately. No air bags were deployed. The contact's wife was not injured and did not receive medical attention. A police report was filed. The vehicle was towed to a repair shop. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 BMW X3. The contact stated that while the contact's wife was pulling into a driveway, the vehicle sporadically accelerated and crashed into another vehicle. The contact stated that his wife was pumping the brakes but the vehicle failed to stop immediately. No air bags were deployed. The contact's wife was not injured and did not receive medical attention. A police report was filed. The vehicle was towed to a repair shop. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 BMW X3. The contact stated that while the contact's wife was pulling into a driveway, the vehicle sporadically accelerated and crashed into another vehicle. The contact stated that his wife was pumping the brakes but the vehicle failed to stop immediately. No air bags were deployed. The contact's wife was not injured and did not receive medical attention. A police report was filed. The vehicle was towed to a repair shop. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available.
Mfg Campaign: 11526953
Recall Date: Jun 14, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Faulty mechatronics causing car to shift into park
Corrective Action:
Faulty mechatronics causing car to shift into park
Additional Notes:
Faulty mechatronics causing car to shift into park
Mfg Campaign: 11521040
Recall Date: May 8, 2023
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Corrective Action:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Additional Notes:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Mfg Campaign: 11486314
Recall Date: Sep 25, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Corrective Action:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Additional Notes:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Mfg Campaign: 11486314
Recall Date: Sep 25, 2022
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Corrective Action:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Additional Notes:
As I was pulling into my assigned parking spot in my building complex. Both me and my 6yr old daughter were in the vehicle. As I was pulling into my parking spot and went to brake and put my vehicle in park- my brakes locked, gave out and the vehicle continued to proceed forward. As it proceeded forwarded, I immediately kept trying to brake- but because the vehicle is all wheel drive it accelerated forward pushing through the concrete parking bumper guard located on the floor of the parking spot. Because of the acceleration, the vehicle crashed into the storage units connected to the building structure. I immediately tried reversing and forced the car into park without braking. Thankfully my daughter was still in her car seat. It was terrifying and we were in so much panic and scared. My neighbors came to our rescue- because I was distraught knowing that we had literally just come off of the highway and that could have happened at any point with my child in the car. My insurance is able to cover the damages - but, the auto repairs do not consist of checking the brakes/malfunction. I cannot see myself staying with this vehicle and putting the safety of myself and daughter in jeopardy. I am praying that BMW takes the necessary measures to assist in addressing this
Mfg Campaign: 11486314
Recall Date: Sep 25, 2022
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Mfg Campaign: 11467307
Recall Date: Jun 3, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine coolant warning light illuminated. The contact refilled the coolant reservoir. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Mfg Campaign: 11467307
Recall Date: Jun 3, 2022
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The high-pressure fuel pump failed while the car was in motion and the engine completely shut off. This was incredibly dangerous and put the lives of the driver, passenger (young child) and surrounding cars at risk. The problem was diagnosed by an independent BMW service center and is currently being repaired. There were no warning lights or messages apparent to the driver, but the service technician could see the diagnostic codes in the car's computer. There is an active recall for the 2017 diesel model of the BMW X3 due to this same fuel pump failure. This is not normal wear and tear - this car only has about 50,000 miles on it.
Corrective Action:
The high-pressure fuel pump failed while the car was in motion and the engine completely shut off. This was incredibly dangerous and put the lives of the driver, passenger (young child) and surrounding cars at risk. The problem was diagnosed by an independent BMW service center and is currently being repaired. There were no warning lights or messages apparent to the driver, but the service technician could see the diagnostic codes in the car's computer. There is an active recall for the 2017 diesel model of the BMW X3 due to this same fuel pump failure. This is not normal wear and tear - this car only has about 50,000 miles on it.
Additional Notes:
The high-pressure fuel pump failed while the car was in motion and the engine completely shut off. This was incredibly dangerous and put the lives of the driver, passenger (young child) and surrounding cars at risk. The problem was diagnosed by an independent BMW service center and is currently being repaired. There were no warning lights or messages apparent to the driver, but the service technician could see the diagnostic codes in the car's computer. There is an active recall for the 2017 diesel model of the BMW X3 due to this same fuel pump failure. This is not normal wear and tear - this car only has about 50,000 miles on it.
Mfg Campaign: 11456077
Recall Date: Mar 10, 2022
Bmw Of North America, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
My daughter was driving on the NJ Turnpike, on the Highway for a few minutes when she heard a loud explosion. Nothing hit the Vehicle prior the explosion. A vehicle behind her saw the pieces of Sunroof blew out and notified her. She took the X3 to BMW and got a nice bill instead.
Corrective Action:
My daughter was driving on the NJ Turnpike, on the Highway for a few minutes when she heard a loud explosion. Nothing hit the Vehicle prior the explosion. A vehicle behind her saw the pieces of Sunroof blew out and notified her. She took the X3 to BMW and got a nice bill instead.
Additional Notes:
My daughter was driving on the NJ Turnpike, on the Highway for a few minutes when she heard a loud explosion. Nothing hit the Vehicle prior the explosion. A vehicle behind her saw the pieces of Sunroof blew out and notified her. She took the X3 to BMW and got a nice bill instead.
Mfg Campaign: 11449782
Recall Date: Feb 1, 2022
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Heard a loud boom after just entering the highway and the front sunroof on my 2017 BMW x3 just exploded. Fortunately the cover was closed, most of the glass blew out upon the explosion. Driving around the speed limit at the time of the explosion. Took it the dealer and got a big bill instead.
Corrective Action:
Heard a loud boom after just entering the highway and the front sunroof on my 2017 BMW x3 just exploded. Fortunately the cover was closed, most of the glass blew out upon the explosion. Driving around the speed limit at the time of the explosion. Took it the dealer and got a big bill instead.
Additional Notes:
Heard a loud boom after just entering the highway and the front sunroof on my 2017 BMW x3 just exploded. Fortunately the cover was closed, most of the glass blew out upon the explosion. Driving around the speed limit at the time of the explosion. Took it the dealer and got a big bill instead.
Mfg Campaign: 11449198
Recall Date: Jan 27, 2022
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car has broken down five times, each after having been driven several hours. Car suddenly looses power and dies. Will not restart- requires tow. All repair attempts have been made at BMW dealers. We have been placed in dangerous situations, including once with my six year old grandson in a highway construction zone with no shoulder. Please see attached correspondence with manufacturer. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Car has broken down five times, each after having been driven several hours. Car suddenly looses power and dies. Will not restart- requires tow. All repair attempts have been made at BMW dealers. We have been placed in dangerous situations, including once with my six year old grandson in a highway construction zone with no shoulder. Please see attached correspondence with manufacturer. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Car has broken down five times, each after having been driven several hours. Car suddenly looses power and dies. Will not restart- requires tow. All repair attempts have been made at BMW dealers. We have been placed in dangerous situations, including once with my six year old grandson in a highway construction zone with no shoulder. Please see attached correspondence with manufacturer. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11445231
Recall Date: Dec 28, 2021
Bmw Of North America, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2017 BMW X3. The contact stated while driving approximately 70 mph, there was a loud abnormal sound coming from the roof of the vehicle. Moments later, the driver discovered that the glass sunroof had shattered. The cause of the failure was not determined. The contact indicated that no object had struck the sunroof to cause the failure. The local dealer and the manufacturer were notified of the failure. The failure mileage was 24,143.
Corrective Action:
The contact owns a 2017 BMW X3. The contact stated while driving approximately 70 mph, there was a loud abnormal sound coming from the roof of the vehicle. Moments later, the driver discovered that the glass sunroof had shattered. The cause of the failure was not determined. The contact indicated that no object had struck the sunroof to cause the failure. The local dealer and the manufacturer were notified of the failure. The failure mileage was 24,143.
Additional Notes:
The contact owns a 2017 BMW X3. The contact stated while driving approximately 70 mph, there was a loud abnormal sound coming from the roof of the vehicle. Moments later, the driver discovered that the glass sunroof had shattered. The cause of the failure was not determined. The contact indicated that no object had struck the sunroof to cause the failure. The local dealer and the manufacturer were notified of the failure. The failure mileage was 24,143.
Mfg Campaign: 11419219
Recall Date: Jun 1, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
BMW IS USING INFERIOR PARTS AND METAL. I RECENTLY HAD ENGINE WORK COMPLETED BECAUSE THE TRANSMISSION HEAT EXCHANGE IS FAULTY AND STAYS OPEN WHICH OVERHEATS THE VEHICLE'S ENGINE. THE SERVICE MANAGER AT OTTO'S BMW TOLD ME THAT IF THE HEAT EXCHANGE IS OPEN IT CAN SEIZE THE ENGINE. TO REPAIR THIS IT COST $1802.74 AND THIS SHOULDN'T HAPPEN TO A BMW. I HAD HAD BMWS IN THE PAST AND NO ENGINE WAS EVER A PROBLEM UNTIL NOW. THEY SHOULD BE REPRIMANDED FOR THESE LATENT DEFECTS. I WAS RIDING AND THE LIGHT FOR THE ENGINE WENT ON AND IMMEDIATELY BROUGHT IT TO OTTO'S BMW. THE CAR HAS ALWAYS BEEN MAINTAINED BUT THIS COSTLY REPAIR SHOULD BE PAID BY BMW-USA. THESE CARS ARE SUPPOSED TO BE HIGH END VEHICLE THAT CAN LAST FOR OVER 175K MILES. NOT THIS VEHICLE. IT IS PROBLEMATIC AND THERE ARE TWO CLASS ACTION LAWSUITS OUT THERE REGARDING THIS EXACT PROBLEMS. BMW MUST BE FINED AND MAKE GOOD ON THESE PROBLEMS. ANYTHING LESS WE THE CONSUMER GETS COMPROMISED.
Corrective Action:
BMW IS USING INFERIOR PARTS AND METAL. I RECENTLY HAD ENGINE WORK COMPLETED BECAUSE THE TRANSMISSION HEAT EXCHANGE IS FAULTY AND STAYS OPEN WHICH OVERHEATS THE VEHICLE'S ENGINE. THE SERVICE MANAGER AT OTTO'S BMW TOLD ME THAT IF THE HEAT EXCHANGE IS OPEN IT CAN SEIZE THE ENGINE. TO REPAIR THIS IT COST $1802.74 AND THIS SHOULDN'T HAPPEN TO A BMW. I HAD HAD BMWS IN THE PAST AND NO ENGINE WAS EVER A PROBLEM UNTIL NOW. THEY SHOULD BE REPRIMANDED FOR THESE LATENT DEFECTS. I WAS RIDING AND THE LIGHT FOR THE ENGINE WENT ON AND IMMEDIATELY BROUGHT IT TO OTTO'S BMW. THE CAR HAS ALWAYS BEEN MAINTAINED BUT THIS COSTLY REPAIR SHOULD BE PAID BY BMW-USA. THESE CARS ARE SUPPOSED TO BE HIGH END VEHICLE THAT CAN LAST FOR OVER 175K MILES. NOT THIS VEHICLE. IT IS PROBLEMATIC AND THERE ARE TWO CLASS ACTION LAWSUITS OUT THERE REGARDING THIS EXACT PROBLEMS. BMW MUST BE FINED AND MAKE GOOD ON THESE PROBLEMS. ANYTHING LESS WE THE CONSUMER GETS COMPROMISED.
Additional Notes:
BMW IS USING INFERIOR PARTS AND METAL. I RECENTLY HAD ENGINE WORK COMPLETED BECAUSE THE TRANSMISSION HEAT EXCHANGE IS FAULTY AND STAYS OPEN WHICH OVERHEATS THE VEHICLE'S ENGINE. THE SERVICE MANAGER AT OTTO'S BMW TOLD ME THAT IF THE HEAT EXCHANGE IS OPEN IT CAN SEIZE THE ENGINE. TO REPAIR THIS IT COST $1802.74 AND THIS SHOULDN'T HAPPEN TO A BMW. I HAD HAD BMWS IN THE PAST AND NO ENGINE WAS EVER A PROBLEM UNTIL NOW. THEY SHOULD BE REPRIMANDED FOR THESE LATENT DEFECTS. I WAS RIDING AND THE LIGHT FOR THE ENGINE WENT ON AND IMMEDIATELY BROUGHT IT TO OTTO'S BMW. THE CAR HAS ALWAYS BEEN MAINTAINED BUT THIS COSTLY REPAIR SHOULD BE PAID BY BMW-USA. THESE CARS ARE SUPPOSED TO BE HIGH END VEHICLE THAT CAN LAST FOR OVER 175K MILES. NOT THIS VEHICLE. IT IS PROBLEMATIC AND THERE ARE TWO CLASS ACTION LAWSUITS OUT THERE REGARDING THIS EXACT PROBLEMS. BMW MUST BE FINED AND MAKE GOOD ON THESE PROBLEMS. ANYTHING LESS WE THE CONSUMER GETS COMPROMISED.
Mfg Campaign: 11396517
Recall Date: Feb 16, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALTERNATOR OVERCHARGING PRODUCING 16V AND CAUSING SYSTEM TO GO TO FAIL SAFE MODE. IT WILL SHUT OFF VEHICLE AND SWITCH IT IN PARK MODE. WHILE DRIVING ANY MODE THEN ECO AND AUTO SHUTOFF TURNED OFF. VEHICLE WILL SHUT OFF, SOMETIME WHEN BREAK RELEASED IT WILL START AND YOU CAN CONTINUE DRIVING, OTHER TIMES WILL NOT START AND WILL DISENGAGE TRANSMISSION AND SWITCH TO PARK MODE. WITH WARNING THAT "TRANSMISSION IS MALFUNCTIONING " "DO NOT TURN OFF ENGINE OR CONTINUED DRIVING MAY NOT BE POSSIBLE. CONSULT NEAREST SERVICE CENTER
Corrective Action:
ALTERNATOR OVERCHARGING PRODUCING 16V AND CAUSING SYSTEM TO GO TO FAIL SAFE MODE. IT WILL SHUT OFF VEHICLE AND SWITCH IT IN PARK MODE. WHILE DRIVING ANY MODE THEN ECO AND AUTO SHUTOFF TURNED OFF. VEHICLE WILL SHUT OFF, SOMETIME WHEN BREAK RELEASED IT WILL START AND YOU CAN CONTINUE DRIVING, OTHER TIMES WILL NOT START AND WILL DISENGAGE TRANSMISSION AND SWITCH TO PARK MODE. WITH WARNING THAT "TRANSMISSION IS MALFUNCTIONING " "DO NOT TURN OFF ENGINE OR CONTINUED DRIVING MAY NOT BE POSSIBLE. CONSULT NEAREST SERVICE CENTER
Additional Notes:
ALTERNATOR OVERCHARGING PRODUCING 16V AND CAUSING SYSTEM TO GO TO FAIL SAFE MODE. IT WILL SHUT OFF VEHICLE AND SWITCH IT IN PARK MODE. WHILE DRIVING ANY MODE THEN ECO AND AUTO SHUTOFF TURNED OFF. VEHICLE WILL SHUT OFF, SOMETIME WHEN BREAK RELEASED IT WILL START AND YOU CAN CONTINUE DRIVING, OTHER TIMES WILL NOT START AND WILL DISENGAGE TRANSMISSION AND SWITCH TO PARK MODE. WITH WARNING THAT "TRANSMISSION IS MALFUNCTIONING " "DO NOT TURN OFF ENGINE OR CONTINUED DRIVING MAY NOT BE POSSIBLE. CONSULT NEAREST SERVICE CENTER
Mfg Campaign: 11376035
Recall Date: Nov 23, 2020
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Corrective Action:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Additional Notes:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Mfg Campaign: 11374828
Recall Date: Nov 16, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Corrective Action:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Additional Notes:
THE SUNROOF WATER DRAINS BACK UP AND CAUSES WATER TO POOL IN THE CARGO AREA WHERE ELECTRONIC COMPONENTS ARE STORED (WHEEL WELL LIKE AREA) WHICH CAUSES AN ALARM TO GO OFF AND HATCHBACK MALFUNCTIONS. MY PREVIOUS X3 HAD HATCHBACK ISSUES TOO. BMW STATES THE FRAME THAT SUN ROOF SITS IN IS CRACKED BUT NOT CAUSED BY USER BEHAVIOR.
Mfg Campaign: 11374828
Recall Date: Nov 16, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHEN I AM COMING TO A STOP SIGN, THE ENGINE REVS UP AND MAKES IT DIFFICULT TO STOP. I NEED TO APPLY THE BRAKES VERY HARD TO AVOID HITTING ANOTHER CAR OR PERSON IN A CRESS WALK. EVEN WHEN I APPLY THE BRAKES HARD, THE CAR WILL LURCH FORWARD. I HAVE TAKEN IT TO TWO DIFFERENT BMW DEALERS MULTIPLE TIMES OVER THE PAST TWO YEARS AND THEY CANNOT FIND ANYTHING WRONG. THEY TEST DRIVE THE CAR, BUT BECAUSE THE PROBLEM IS SPORADIC AND MAY ONLY OCCUR ONCE A MONTH, IT DOES NOT DO IT WHEN THEY TEST DRIVE THE CAR.
Corrective Action:
WHEN I AM COMING TO A STOP SIGN, THE ENGINE REVS UP AND MAKES IT DIFFICULT TO STOP. I NEED TO APPLY THE BRAKES VERY HARD TO AVOID HITTING ANOTHER CAR OR PERSON IN A CRESS WALK. EVEN WHEN I APPLY THE BRAKES HARD, THE CAR WILL LURCH FORWARD. I HAVE TAKEN IT TO TWO DIFFERENT BMW DEALERS MULTIPLE TIMES OVER THE PAST TWO YEARS AND THEY CANNOT FIND ANYTHING WRONG. THEY TEST DRIVE THE CAR, BUT BECAUSE THE PROBLEM IS SPORADIC AND MAY ONLY OCCUR ONCE A MONTH, IT DOES NOT DO IT WHEN THEY TEST DRIVE THE CAR.
Additional Notes:
WHEN I AM COMING TO A STOP SIGN, THE ENGINE REVS UP AND MAKES IT DIFFICULT TO STOP. I NEED TO APPLY THE BRAKES VERY HARD TO AVOID HITTING ANOTHER CAR OR PERSON IN A CRESS WALK. EVEN WHEN I APPLY THE BRAKES HARD, THE CAR WILL LURCH FORWARD. I HAVE TAKEN IT TO TWO DIFFERENT BMW DEALERS MULTIPLE TIMES OVER THE PAST TWO YEARS AND THEY CANNOT FIND ANYTHING WRONG. THEY TEST DRIVE THE CAR, BUT BECAUSE THE PROBLEM IS SPORADIC AND MAY ONLY OCCUR ONCE A MONTH, IT DOES NOT DO IT WHEN THEY TEST DRIVE THE CAR.
Mfg Campaign: 11372449
Recall Date: Oct 30, 2020
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Mfg Campaign: 11351413
Recall Date: Aug 26, 2020
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X3. THE CONTACT WAS ATTEMPTING TO STOP AT A STOP SIGN AND PRESSED DOWN ON THE BRAKE PEDAL BUT THE VEHICLE ACCELERATED. THE VEHICLE HIT ANOTHER VEHICLE STOPPED IN FRONT AT THE STOP SIGN. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE HIT THE BACK BUMPER OF THE OTHER VEHICLE AT 5 MPH. THERE WAS NO VISIBLE DAMAGE WITH ONLY THE LICENSE PLATE BEING TORN OFF. THE DEALER AND MANUFACTURER HAD NOT YET BEEN CALLED. THE OTHER PERSON FILED A CLAIM WITH THE CONTACT'S INSURANCE COMPANY. THE FAILURE MILEAGE WAS 16,420.
Mfg Campaign: 11351413
Recall Date: Aug 26, 2020
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
POWER LIFT GATE OPENED SPONTANEOUSLY WHILE VEHICLE WAS MOVING FORWARD. CONTENTS OF CARGO AREA FELL OUT.
Corrective Action:
POWER LIFT GATE OPENED SPONTANEOUSLY WHILE VEHICLE WAS MOVING FORWARD. CONTENTS OF CARGO AREA FELL OUT.
Additional Notes:
POWER LIFT GATE OPENED SPONTANEOUSLY WHILE VEHICLE WAS MOVING FORWARD. CONTENTS OF CARGO AREA FELL OUT.
Mfg Campaign: 11301106
Recall Date: Jan 22, 2020
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