Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2011-2017, X3 sDrive28i, X3 xDrive28i and X3 xDrive35i, vehicles manufactured July 2, 2010 to April 14, 2016, 2015-2017 X3 xDrive28d vehicles manufactured March 10, 2014 to March 31, 2016, and 2015-2017 x4 xDrive28i, X4 xDrive35i and X4 xDriveM40i vehicles manufactured March3, 2014 to April 15, 2016. The affected vehicles have lower anchor bars for securing child restraint seats that may become damaged when using the European-ISOFIX-type, rigid-style connector, child restraint system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 23, 2016
Consumer Complaints
105 ComplaintsBmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Corrective Action:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Additional Notes:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Mfg Campaign: 11129955
Recall Date: Sep 17, 2018
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXPLODING SUNROOF. HAPPENED WITHOUT IMPACT, ON FREEWAY, NO NEARBY OVERPASS AND NOTHING TRAVELING TOWARDS VEHICLE. SOUNDED AND FELT LIKE A BOMB WAS GOING OFF, WHICH COULD HAVE BUT FORTUNATELY DID NOT CAUSE ME TO LOSE CONTROL OF VEHICLE.
Corrective Action:
EXPLODING SUNROOF. HAPPENED WITHOUT IMPACT, ON FREEWAY, NO NEARBY OVERPASS AND NOTHING TRAVELING TOWARDS VEHICLE. SOUNDED AND FELT LIKE A BOMB WAS GOING OFF, WHICH COULD HAVE BUT FORTUNATELY DID NOT CAUSE ME TO LOSE CONTROL OF VEHICLE.
Additional Notes:
EXPLODING SUNROOF. HAPPENED WITHOUT IMPACT, ON FREEWAY, NO NEARBY OVERPASS AND NOTHING TRAVELING TOWARDS VEHICLE. SOUNDED AND FELT LIKE A BOMB WAS GOING OFF, WHICH COULD HAVE BUT FORTUNATELY DID NOT CAUSE ME TO LOSE CONTROL OF VEHICLE.
Mfg Campaign: 11104512
Recall Date: Jun 28, 2018
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING ~75 MPH ON I-25 NORTH OF DENVER ON JUNE 22, 2018 ABOUT 1:30 PM AND MY SUNROOF EXPLODED. FEW CARS CLOSE TO ME.
Corrective Action:
DRIVING ~75 MPH ON I-25 NORTH OF DENVER ON JUNE 22, 2018 ABOUT 1:30 PM AND MY SUNROOF EXPLODED. FEW CARS CLOSE TO ME.
Additional Notes:
DRIVING ~75 MPH ON I-25 NORTH OF DENVER ON JUNE 22, 2018 ABOUT 1:30 PM AND MY SUNROOF EXPLODED. FEW CARS CLOSE TO ME.
Mfg Campaign: 11103498
Recall Date: Jun 22, 2018
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WAS A 2016 BMW X3. MY SISTER BOUGHT IT USED AT APPROXIMATELY 30,000 MILES A FEW MONTHS AGO. IT WAS ME, MY MOM, AND MY 1 NEPHEW AND 2 NIECES. WE DECIDED TO USE IT TO TAKE IT ON A TRIP TO TYBEE ISLAND. BUT, MY SISTER DIDN'T COME WITH US. WHILE ON ISLANDS EXPRESSWAY APPROACHING THE INTERSECTION AT BRYAN WOODS RD SOUTH TO TYBEE ISLAND, MY MOM PRESSED THE BRAKES AND IT MADE A SCRUBBING SOUND. IT DIDN'T ACCELERATE, THOUGH. IT STOPPED AFTER. WE BOTH JUST DUSTED IT OFF OUR SHOULDERS AND CONTINUED TO TYBEE ISLAND. WE THEN WENT BACK TO THE HOUSE. ON THE SAME DAY, IN DECATUR, GA WE WERE HEADING OUT ONTO FLAT SHOALS PKWY AT AROUND 9:00 PM. MOM WAS AT THE STOP SIGN. SUDDENLY, THE TRUCK RAISED TO APPROXIMATELY 4000 RPM AND SURGED INTO TRAFFIC A BIT. MY MOM WAS SCARED SHE PRESSED IN MORE ON THE BRAKES AND THE TRUCK DID A BURN OUT. WE COULD'VE GOT HURT BAD. AS A CAR WAS DRIVING PAST US AND THE CAR WAS SURGING, OUR VEHICLE WAS ALMOST HIT! IT ACCELERATED FOR ABOUT 5 SECONDS AND STOPPED. MY MOM WAS VERY ANXIOUS AND REFUSED TO DRIVE THAT TRUCK AGAIN. WE HAD TO GET MY BROTHER TO PICK US UP. SHE WAS SCARED, AND THAT BOTHERED THE KIDS. MY SISTER ALSO HAD AN EXPERIENCE LIKE THIS AND SHE JUST THOUGHT IT WAS HER MIND. AFTER WE GOT OFF OF VACATION IN ATLANTA, MY SISTER TOOK IT TO THE DEALERSHIP. THE DEALERSHIP SAID THEY LOOKED THROUGH IT AND SAID NOTHING ELSE AFTER THAT (MY SISTER'S WORDS) MY MOM IS ANGERED. I HOPE BMW DOES A RECALL ON THIS FROM ALL THE CASES THAT HAVE OCCURRED AND ALL THE DAMAGE THAT HAS HAPPENED. I WILL PUT THIS CASE UNDER MY MOTHER'S NAME.
Corrective Action:
THE VEHICLE WAS A 2016 BMW X3. MY SISTER BOUGHT IT USED AT APPROXIMATELY 30,000 MILES A FEW MONTHS AGO. IT WAS ME, MY MOM, AND MY 1 NEPHEW AND 2 NIECES. WE DECIDED TO USE IT TO TAKE IT ON A TRIP TO TYBEE ISLAND. BUT, MY SISTER DIDN'T COME WITH US. WHILE ON ISLANDS EXPRESSWAY APPROACHING THE INTERSECTION AT BRYAN WOODS RD SOUTH TO TYBEE ISLAND, MY MOM PRESSED THE BRAKES AND IT MADE A SCRUBBING SOUND. IT DIDN'T ACCELERATE, THOUGH. IT STOPPED AFTER. WE BOTH JUST DUSTED IT OFF OUR SHOULDERS AND CONTINUED TO TYBEE ISLAND. WE THEN WENT BACK TO THE HOUSE. ON THE SAME DAY, IN DECATUR, GA WE WERE HEADING OUT ONTO FLAT SHOALS PKWY AT AROUND 9:00 PM. MOM WAS AT THE STOP SIGN. SUDDENLY, THE TRUCK RAISED TO APPROXIMATELY 4000 RPM AND SURGED INTO TRAFFIC A BIT. MY MOM WAS SCARED SHE PRESSED IN MORE ON THE BRAKES AND THE TRUCK DID A BURN OUT. WE COULD'VE GOT HURT BAD. AS A CAR WAS DRIVING PAST US AND THE CAR WAS SURGING, OUR VEHICLE WAS ALMOST HIT! IT ACCELERATED FOR ABOUT 5 SECONDS AND STOPPED. MY MOM WAS VERY ANXIOUS AND REFUSED TO DRIVE THAT TRUCK AGAIN. WE HAD TO GET MY BROTHER TO PICK US UP. SHE WAS SCARED, AND THAT BOTHERED THE KIDS. MY SISTER ALSO HAD AN EXPERIENCE LIKE THIS AND SHE JUST THOUGHT IT WAS HER MIND. AFTER WE GOT OFF OF VACATION IN ATLANTA, MY SISTER TOOK IT TO THE DEALERSHIP. THE DEALERSHIP SAID THEY LOOKED THROUGH IT AND SAID NOTHING ELSE AFTER THAT (MY SISTER'S WORDS) MY MOM IS ANGERED. I HOPE BMW DOES A RECALL ON THIS FROM ALL THE CASES THAT HAVE OCCURRED AND ALL THE DAMAGE THAT HAS HAPPENED. I WILL PUT THIS CASE UNDER MY MOTHER'S NAME.
Additional Notes:
THE VEHICLE WAS A 2016 BMW X3. MY SISTER BOUGHT IT USED AT APPROXIMATELY 30,000 MILES A FEW MONTHS AGO. IT WAS ME, MY MOM, AND MY 1 NEPHEW AND 2 NIECES. WE DECIDED TO USE IT TO TAKE IT ON A TRIP TO TYBEE ISLAND. BUT, MY SISTER DIDN'T COME WITH US. WHILE ON ISLANDS EXPRESSWAY APPROACHING THE INTERSECTION AT BRYAN WOODS RD SOUTH TO TYBEE ISLAND, MY MOM PRESSED THE BRAKES AND IT MADE A SCRUBBING SOUND. IT DIDN'T ACCELERATE, THOUGH. IT STOPPED AFTER. WE BOTH JUST DUSTED IT OFF OUR SHOULDERS AND CONTINUED TO TYBEE ISLAND. WE THEN WENT BACK TO THE HOUSE. ON THE SAME DAY, IN DECATUR, GA WE WERE HEADING OUT ONTO FLAT SHOALS PKWY AT AROUND 9:00 PM. MOM WAS AT THE STOP SIGN. SUDDENLY, THE TRUCK RAISED TO APPROXIMATELY 4000 RPM AND SURGED INTO TRAFFIC A BIT. MY MOM WAS SCARED SHE PRESSED IN MORE ON THE BRAKES AND THE TRUCK DID A BURN OUT. WE COULD'VE GOT HURT BAD. AS A CAR WAS DRIVING PAST US AND THE CAR WAS SURGING, OUR VEHICLE WAS ALMOST HIT! IT ACCELERATED FOR ABOUT 5 SECONDS AND STOPPED. MY MOM WAS VERY ANXIOUS AND REFUSED TO DRIVE THAT TRUCK AGAIN. WE HAD TO GET MY BROTHER TO PICK US UP. SHE WAS SCARED, AND THAT BOTHERED THE KIDS. MY SISTER ALSO HAD AN EXPERIENCE LIKE THIS AND SHE JUST THOUGHT IT WAS HER MIND. AFTER WE GOT OFF OF VACATION IN ATLANTA, MY SISTER TOOK IT TO THE DEALERSHIP. THE DEALERSHIP SAID THEY LOOKED THROUGH IT AND SAID NOTHING ELSE AFTER THAT (MY SISTER'S WORDS) MY MOM IS ANGERED. I HOPE BMW DOES A RECALL ON THIS FROM ALL THE CASES THAT HAVE OCCURRED AND ALL THE DAMAGE THAT HAS HAPPENED. I WILL PUT THIS CASE UNDER MY MOTHER'S NAME.
Mfg Campaign: 11085140
Recall Date: Apr 15, 2018
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
BMW TECH LOOKED TIRES OVER AND FOUND REAR TIRES WORN THROUGH INNER EDGE TO THE POINT THAT IT APPEARS ONLY THE INNER LAYER OF RUBBER IS HOLDING THE TIRE TOGETHER. FULL SEPARATION BETWEEN THE SIDEWALL AND FACE OF THE TIRE ON BOTH REAR TIRES IN SOME SPOTS. REAR TIRES ARE DANGEROUS AND SHOULD NOT BE USED ON THE ROAD OR HIGHWAY UNTIL REPLACED. THE CAR HAS ONLY 36,000 MILES AND THE REST OF THE TIRE HAS TREAD. WE FEEL THIS IS WELL BEYOND NORMAL WEAR AND IT APPEARS THAT IS A DEFECT. I'VE ATTACHED PICTURES OF THE 2 REAR TIRES.
Corrective Action:
BMW TECH LOOKED TIRES OVER AND FOUND REAR TIRES WORN THROUGH INNER EDGE TO THE POINT THAT IT APPEARS ONLY THE INNER LAYER OF RUBBER IS HOLDING THE TIRE TOGETHER. FULL SEPARATION BETWEEN THE SIDEWALL AND FACE OF THE TIRE ON BOTH REAR TIRES IN SOME SPOTS. REAR TIRES ARE DANGEROUS AND SHOULD NOT BE USED ON THE ROAD OR HIGHWAY UNTIL REPLACED. THE CAR HAS ONLY 36,000 MILES AND THE REST OF THE TIRE HAS TREAD. WE FEEL THIS IS WELL BEYOND NORMAL WEAR AND IT APPEARS THAT IS A DEFECT. I'VE ATTACHED PICTURES OF THE 2 REAR TIRES.
Additional Notes:
BMW TECH LOOKED TIRES OVER AND FOUND REAR TIRES WORN THROUGH INNER EDGE TO THE POINT THAT IT APPEARS ONLY THE INNER LAYER OF RUBBER IS HOLDING THE TIRE TOGETHER. FULL SEPARATION BETWEEN THE SIDEWALL AND FACE OF THE TIRE ON BOTH REAR TIRES IN SOME SPOTS. REAR TIRES ARE DANGEROUS AND SHOULD NOT BE USED ON THE ROAD OR HIGHWAY UNTIL REPLACED. THE CAR HAS ONLY 36,000 MILES AND THE REST OF THE TIRE HAS TREAD. WE FEEL THIS IS WELL BEYOND NORMAL WEAR AND IT APPEARS THAT IS A DEFECT. I'VE ATTACHED PICTURES OF THE 2 REAR TIRES.
Mfg Campaign: 11082125
Recall Date: Mar 30, 2018
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Corrective Action:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Additional Notes:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Mfg Campaign: 10862862
Recall Date: Mar 13, 2018
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Corrective Action:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Additional Notes:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND EPISODES OF STEERING WHEEL BRIEFLY UNRESPONSIVE WHEN MERGING INTO TRAFFIC. *SMD THE CONSUMER STATED THE VEHICLE WOULD SUDDENLY ACCELERATE WHILE THE VEHICLE WAS MOVING AND STOPPED WITH THE DRIVER'S FOOT ON THE BRAKE. *JS
Mfg Campaign: 10862862
Recall Date: Mar 13, 2018
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE BRAKING TO SLOW THE VEHICLE TO A STOP BEHIND TRAFFIC AT A RED LIGHT, AFTER COMING OFF A HIGHWAY EXIT RAMP, THE BRAKES FAILED TO RESPOND TO ADDED PRESSURE APPLIED TO BRING THE VEHICLE TO A COMPLETE STOP. THE BMW X3 KEPT MOVING FORWARD, AND COLLIDED, AT VERY SLOW SPEED, WITH THE STOPPED VEHICLE AHEAD. I QUICKLY CHECKED TO ENSURE THAT MY FOOT WAS PROPERLY ON THE BRAKE PEDAL AND DEPRESSED THE PEDAL AGAIN, WHICH AGAIN FAILED TO BRING THE VEHICLE TO A COMPLETE STOP, RESULTING IN SECONDARY CONTACT WITH THE VEHICLE AHEAD. WHEN ATTEMPTING TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD, THE ELECTRONIC TRANSMISSION REPEATEDLY JUMPED INTO PARK FROM DRIVE, REQUIRING ME TO TURN OFF THE IGNITION AND RESTART THE VEHICLE BEFORE I COULD SAFELY MOVE IT TO THE SIDE OF THE ROAD.
Corrective Action:
WHILE BRAKING TO SLOW THE VEHICLE TO A STOP BEHIND TRAFFIC AT A RED LIGHT, AFTER COMING OFF A HIGHWAY EXIT RAMP, THE BRAKES FAILED TO RESPOND TO ADDED PRESSURE APPLIED TO BRING THE VEHICLE TO A COMPLETE STOP. THE BMW X3 KEPT MOVING FORWARD, AND COLLIDED, AT VERY SLOW SPEED, WITH THE STOPPED VEHICLE AHEAD. I QUICKLY CHECKED TO ENSURE THAT MY FOOT WAS PROPERLY ON THE BRAKE PEDAL AND DEPRESSED THE PEDAL AGAIN, WHICH AGAIN FAILED TO BRING THE VEHICLE TO A COMPLETE STOP, RESULTING IN SECONDARY CONTACT WITH THE VEHICLE AHEAD. WHEN ATTEMPTING TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD, THE ELECTRONIC TRANSMISSION REPEATEDLY JUMPED INTO PARK FROM DRIVE, REQUIRING ME TO TURN OFF THE IGNITION AND RESTART THE VEHICLE BEFORE I COULD SAFELY MOVE IT TO THE SIDE OF THE ROAD.
Additional Notes:
WHILE BRAKING TO SLOW THE VEHICLE TO A STOP BEHIND TRAFFIC AT A RED LIGHT, AFTER COMING OFF A HIGHWAY EXIT RAMP, THE BRAKES FAILED TO RESPOND TO ADDED PRESSURE APPLIED TO BRING THE VEHICLE TO A COMPLETE STOP. THE BMW X3 KEPT MOVING FORWARD, AND COLLIDED, AT VERY SLOW SPEED, WITH THE STOPPED VEHICLE AHEAD. I QUICKLY CHECKED TO ENSURE THAT MY FOOT WAS PROPERLY ON THE BRAKE PEDAL AND DEPRESSED THE PEDAL AGAIN, WHICH AGAIN FAILED TO BRING THE VEHICLE TO A COMPLETE STOP, RESULTING IN SECONDARY CONTACT WITH THE VEHICLE AHEAD. WHEN ATTEMPTING TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD, THE ELECTRONIC TRANSMISSION REPEATEDLY JUMPED INTO PARK FROM DRIVE, REQUIRING ME TO TURN OFF THE IGNITION AND RESTART THE VEHICLE BEFORE I COULD SAFELY MOVE IT TO THE SIDE OF THE ROAD.
Mfg Campaign: 11057745
Recall Date: Dec 31, 2017
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Corrective Action:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Additional Notes:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Mfg Campaign: 11035564
Recall Date: Oct 23, 2017
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Corrective Action:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Additional Notes:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Mfg Campaign: 11035564
Recall Date: Oct 23, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Corrective Action:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Additional Notes:
2016 BMW X3 XDRIVE28 I I PULLED INTO A FRIEND'S DRIVEWAY AND APPLIED THE BRAKES APPROXIMATELY 2 FEET FROM THE CLOSED GARAGE DOOR. MY CAR "LEAPT " INTO THE SIDE OF THE HOUSE, THEN CAREENED INTO THE GARAGE DOOR. THE CAR ACCELERATED WITH SUCH FORCE THAT BOTH AIRBAGS WERE DEPLOYED. I AM SURE THAT I DID NOT HIT THE ACCELERATOR BY ACCIDENT. AT THE CLOSE PROXIMITY TO THE GARAGE I COULD NOT HAVE ACCELERATED TO CAUSE SUCH A VIOLENT CRASH THAT DEPLOYED THE AIRBAGS. MY CAR WAS DECLARED A " TOTAL LOSS ". THIS WAS ONE OF THE MORE FRIGHTENING EXPERIENCES OF MY LIFE. IT ALL HAPPENED IN A SPLIT SECOND. I AM THANKFUL THAT I WAS NOT IN TRAFFIC.
Mfg Campaign: 11035564
Recall Date: Oct 23, 2017
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
TIRE IS A RUN FLAT TYPE OF TIRE AND THE WEAR OF ALL FOUR TIRES WAS SEVERE ON THE INSIDE OF TIRE WHILE TREAD ACROSS THE REST OF THE TIRE WAS STILL SATISFACTORY. REAR TIRE TREAD STARTED SEPARATING AND THE VEHICLE HAD TO BE TAKEN OFF THE ROAD DUE TO THE SEVERITY OF THE TREAD SEPARATION. CONTINUED OPERATION OF THE VEHICLE WOULD HAVE RESULTED IN COMPLETE DESTRUCTION OF THE TIRE AND LOSS OF CONTROL OF THE VEHICLE INTERNET RESEARCH INDICATES THIS TO BE A "COMMON" PROBLEM WITH THIS VEHICLE AND THE MANUFACTURER REFUSES TO RECOGNIZE THE DANGER TO THE PUBLIC.
Corrective Action:
TIRE IS A RUN FLAT TYPE OF TIRE AND THE WEAR OF ALL FOUR TIRES WAS SEVERE ON THE INSIDE OF TIRE WHILE TREAD ACROSS THE REST OF THE TIRE WAS STILL SATISFACTORY. REAR TIRE TREAD STARTED SEPARATING AND THE VEHICLE HAD TO BE TAKEN OFF THE ROAD DUE TO THE SEVERITY OF THE TREAD SEPARATION. CONTINUED OPERATION OF THE VEHICLE WOULD HAVE RESULTED IN COMPLETE DESTRUCTION OF THE TIRE AND LOSS OF CONTROL OF THE VEHICLE INTERNET RESEARCH INDICATES THIS TO BE A "COMMON" PROBLEM WITH THIS VEHICLE AND THE MANUFACTURER REFUSES TO RECOGNIZE THE DANGER TO THE PUBLIC.
Additional Notes:
TIRE IS A RUN FLAT TYPE OF TIRE AND THE WEAR OF ALL FOUR TIRES WAS SEVERE ON THE INSIDE OF TIRE WHILE TREAD ACROSS THE REST OF THE TIRE WAS STILL SATISFACTORY. REAR TIRE TREAD STARTED SEPARATING AND THE VEHICLE HAD TO BE TAKEN OFF THE ROAD DUE TO THE SEVERITY OF THE TREAD SEPARATION. CONTINUED OPERATION OF THE VEHICLE WOULD HAVE RESULTED IN COMPLETE DESTRUCTION OF THE TIRE AND LOSS OF CONTROL OF THE VEHICLE INTERNET RESEARCH INDICATES THIS TO BE A "COMMON" PROBLEM WITH THIS VEHICLE AND THE MANUFACTURER REFUSES TO RECOGNIZE THE DANGER TO THE PUBLIC.
Mfg Campaign: 11032860
Recall Date: Oct 11, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MAY 31, WHILE SLOWING TO ENTER A TOLL BOOTH, ENGINE STARTED REVVING UNCONTROLLABLY, MAINTAINING EXCESSIVE SPEED. I BRAKED HARD AND VEHICLE STOPPED IN TIME TO AVOID A COLLISION. VEHICLE OPERATED NORMALLY THEREAFTER UNTIL AUGUST 27, WHEN, STOPPED AT A TRAFFIC LIGHT ON A HIGHWAY, ENGINE AGAIN STARTED REVVING, RANGING FROM ABOUT 3500 TO 4000 RPM. I SHIFTED TO PARK AND ENGINE IMMEDIATELY REVVED UP TO OVER 7000, IN RED ZONE OF TACHOMETER. REVVING STOPPED AFTER A MINUTE OR SO AND VEHICLE OPERATED NORMALLY. THE NEXT DAY, I HAD VEHICLE TOWED TO BMW ROCKVILLE. SERVICE DEPARTMENT EXAMINED VEHICLE AND FOUND NO DEFECTS, SUGGESTING POSSIBILITY THAT DRIVER MAY HAVE HAD FOOT ON BRAKE AND ACCELERATOR AT SAME TIME. I DID NOT THINK SO, ESPECIALLY AS THIS HAD NEVER HAPPENED BEFORE AND REVVING WAS UP AND DOWN, REQUIRING RHYTHMIC ACTION ON GAS WHILE HOLDING BRAKE DOWN FIRMLY. AS WIFE AND I DID NOT FEEL SAFE DRIVING THE CAR, WE HAD ALSO ALERTED BMW NORTH AMERICA, WHICH SENT AN ENGINEER TO TEST THE VEHICLE. BMW NA'S ANALYSIS FOUND NO DEFECTS BUT OFFERED TO HELP AS WE WISHED TO TRADE IN THE CAR. IT WAS TRADED IN TO BMW ROCKVILLE SEPT 17, AT CONSIDERABLE FINANCIAL LOSS. I HAVE A COPY OF BMW NA'S REPORT, BUT IT SHOWS ONLY THAT THE CAR IS IN PERFECT OPERATING CONDITION. BMW ROCKVILLE SALESMAN SAID VEHICLE WOULD NOT BE RESOLD, BUT WOULD BE CANNIBALIZED FOR SPARE PARTS.
Corrective Action:
MAY 31, WHILE SLOWING TO ENTER A TOLL BOOTH, ENGINE STARTED REVVING UNCONTROLLABLY, MAINTAINING EXCESSIVE SPEED. I BRAKED HARD AND VEHICLE STOPPED IN TIME TO AVOID A COLLISION. VEHICLE OPERATED NORMALLY THEREAFTER UNTIL AUGUST 27, WHEN, STOPPED AT A TRAFFIC LIGHT ON A HIGHWAY, ENGINE AGAIN STARTED REVVING, RANGING FROM ABOUT 3500 TO 4000 RPM. I SHIFTED TO PARK AND ENGINE IMMEDIATELY REVVED UP TO OVER 7000, IN RED ZONE OF TACHOMETER. REVVING STOPPED AFTER A MINUTE OR SO AND VEHICLE OPERATED NORMALLY. THE NEXT DAY, I HAD VEHICLE TOWED TO BMW ROCKVILLE. SERVICE DEPARTMENT EXAMINED VEHICLE AND FOUND NO DEFECTS, SUGGESTING POSSIBILITY THAT DRIVER MAY HAVE HAD FOOT ON BRAKE AND ACCELERATOR AT SAME TIME. I DID NOT THINK SO, ESPECIALLY AS THIS HAD NEVER HAPPENED BEFORE AND REVVING WAS UP AND DOWN, REQUIRING RHYTHMIC ACTION ON GAS WHILE HOLDING BRAKE DOWN FIRMLY. AS WIFE AND I DID NOT FEEL SAFE DRIVING THE CAR, WE HAD ALSO ALERTED BMW NORTH AMERICA, WHICH SENT AN ENGINEER TO TEST THE VEHICLE. BMW NA'S ANALYSIS FOUND NO DEFECTS BUT OFFERED TO HELP AS WE WISHED TO TRADE IN THE CAR. IT WAS TRADED IN TO BMW ROCKVILLE SEPT 17, AT CONSIDERABLE FINANCIAL LOSS. I HAVE A COPY OF BMW NA'S REPORT, BUT IT SHOWS ONLY THAT THE CAR IS IN PERFECT OPERATING CONDITION. BMW ROCKVILLE SALESMAN SAID VEHICLE WOULD NOT BE RESOLD, BUT WOULD BE CANNIBALIZED FOR SPARE PARTS.
Additional Notes:
MAY 31, WHILE SLOWING TO ENTER A TOLL BOOTH, ENGINE STARTED REVVING UNCONTROLLABLY, MAINTAINING EXCESSIVE SPEED. I BRAKED HARD AND VEHICLE STOPPED IN TIME TO AVOID A COLLISION. VEHICLE OPERATED NORMALLY THEREAFTER UNTIL AUGUST 27, WHEN, STOPPED AT A TRAFFIC LIGHT ON A HIGHWAY, ENGINE AGAIN STARTED REVVING, RANGING FROM ABOUT 3500 TO 4000 RPM. I SHIFTED TO PARK AND ENGINE IMMEDIATELY REVVED UP TO OVER 7000, IN RED ZONE OF TACHOMETER. REVVING STOPPED AFTER A MINUTE OR SO AND VEHICLE OPERATED NORMALLY. THE NEXT DAY, I HAD VEHICLE TOWED TO BMW ROCKVILLE. SERVICE DEPARTMENT EXAMINED VEHICLE AND FOUND NO DEFECTS, SUGGESTING POSSIBILITY THAT DRIVER MAY HAVE HAD FOOT ON BRAKE AND ACCELERATOR AT SAME TIME. I DID NOT THINK SO, ESPECIALLY AS THIS HAD NEVER HAPPENED BEFORE AND REVVING WAS UP AND DOWN, REQUIRING RHYTHMIC ACTION ON GAS WHILE HOLDING BRAKE DOWN FIRMLY. AS WIFE AND I DID NOT FEEL SAFE DRIVING THE CAR, WE HAD ALSO ALERTED BMW NORTH AMERICA, WHICH SENT AN ENGINEER TO TEST THE VEHICLE. BMW NA'S ANALYSIS FOUND NO DEFECTS BUT OFFERED TO HELP AS WE WISHED TO TRADE IN THE CAR. IT WAS TRADED IN TO BMW ROCKVILLE SEPT 17, AT CONSIDERABLE FINANCIAL LOSS. I HAVE A COPY OF BMW NA'S REPORT, BUT IT SHOWS ONLY THAT THE CAR IS IN PERFECT OPERATING CONDITION. BMW ROCKVILLE SALESMAN SAID VEHICLE WOULD NOT BE RESOLD, BUT WOULD BE CANNIBALIZED FOR SPARE PARTS.
Mfg Campaign: 11024588
Recall Date: Sep 20, 2017
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Corrective Action:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Additional Notes:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Mfg Campaign: 10991289
Recall Date: May 23, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Corrective Action:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Additional Notes:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Mfg Campaign: 10991289
Recall Date: May 23, 2017
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Corrective Action:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Additional Notes:
I HAD PULLED INTO A PARKING LOT TRAVELING VERY SLOWLY THEN TURNED LEFT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE "LOG" DESIGNED TO STOP A VEHICLE AND CRASHED INTO A CONCRETE WALL 3 FEET IN FRONT OF THE CAR. MY FIRST REACTION WAS TO LIFT MY FOOT FROM THE PEDAL THINKING I HAD DEPRESSED THE ACCELERATOR IN ERROR, HOWEVER THE CAR INCREASED SPEED AND I JUST HAD TIME TO GLANCE DOWN AND ASCERTAIN THAT MY FOOT WAS ON THE BRAKE BEFORE THE CAR PLOWED INTO THE WALL, DEPLOYING THE AIR BAGS. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS AND THE CAR WAS PERFECTLY ALIGNED IN THE PARKING SPACE EXCEPT FOR THE FRONT WHEELS BEING THE WRONG SIDE OF "LOG". THE X3 WAS NOT DRIVE-ABLE AND WAS TOWED ON A FLATBED TO THE BMW SERVICE CENTER AND SUBSEQUENTLY DECLARED A COMPLETE WRITE-OFF BY THE INSURANCE COMPANY. I AM HORRIFIED BY THE FACT THAT MANY CAR MANUFACTURERS ARE AWARE OF THIS SUDDEN UNINTENDED ACCELERATION PROBLEM YET, BECAUSE IT IS DIFFICULT TO PROVE, USUALLY PUT ALL REPORTED INCIDENTS DOWN TO OPERATOR ERROR, THEREFORE ABSOLVING THEM OF RESPONSIBILITY. MY INSURANCE COMPANY IS NOT INVESTIGATING THE CAUSE, NEITHER IS BMW. WHY IS THAT? IS IT GOING TO TAKE A FATALITY BEFORE SOMETHING IS DONE TO RECTIFY THIS VERY REAL PROBLEM. BELOW IS THE CONTACT DETAILS FOR THE CHUBB CLAIMS EXAMINER WHO IS WILLING TO SHARE HIS REPORT AND PHOTOS SHOULD NHTSA DECIDE TO INVESTIGATE. SAM JACKSON 800 432 2482 EXT 0860 SAM.JACKSON@CHUBB.COM CLAIM # 77140147
Mfg Campaign: 10991289
Recall Date: May 23, 2017
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BOTH HEADLIGHT LENSES ARE CRACKING AND PITTED ON THE INSIDE OF THE LENSES. VEHICLE IS UNDER WARRANTY AND HAS BEEN AT THE DEALER ON TWO SEPARATE OCCASIONS. THE 2ND TIME AT THE DEALER THEY HAD A REGIONAL TECH MANAGER CHECK THE HEADLIGHTS.THE CONCLUSION HE CAME TO IS THAT THE PITTING AND CRACKING IS ON THE OUTSIDE AND THEREFORE NOT A DEFECT. WELL, A CHILD COULD SEE AND TELL, EVEN BY TOUCHING THE FACE OF THE HEADLIGHTS THAT THIS IS ON THE INSIDE OF THE PLASTIC HEADLAMP ASSEMBLIES. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AT NIGHT, AS WELL AS A CLEAR MATERIALS DEFECT. I BELIEVE THAT BMW DOES KNOW THAT THEY ARE DEFECTIVE, AND SIMPLY DOESN'T WANT TO PAY FOR THE HEADLIGHTS. THEY SAID I COULD REPLACE THEM MYSELF IF I WANTED TO AT A COST OF $5000.00.
Corrective Action:
BOTH HEADLIGHT LENSES ARE CRACKING AND PITTED ON THE INSIDE OF THE LENSES. VEHICLE IS UNDER WARRANTY AND HAS BEEN AT THE DEALER ON TWO SEPARATE OCCASIONS. THE 2ND TIME AT THE DEALER THEY HAD A REGIONAL TECH MANAGER CHECK THE HEADLIGHTS.THE CONCLUSION HE CAME TO IS THAT THE PITTING AND CRACKING IS ON THE OUTSIDE AND THEREFORE NOT A DEFECT. WELL, A CHILD COULD SEE AND TELL, EVEN BY TOUCHING THE FACE OF THE HEADLIGHTS THAT THIS IS ON THE INSIDE OF THE PLASTIC HEADLAMP ASSEMBLIES. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AT NIGHT, AS WELL AS A CLEAR MATERIALS DEFECT. I BELIEVE THAT BMW DOES KNOW THAT THEY ARE DEFECTIVE, AND SIMPLY DOESN'T WANT TO PAY FOR THE HEADLIGHTS. THEY SAID I COULD REPLACE THEM MYSELF IF I WANTED TO AT A COST OF $5000.00.
Additional Notes:
BOTH HEADLIGHT LENSES ARE CRACKING AND PITTED ON THE INSIDE OF THE LENSES. VEHICLE IS UNDER WARRANTY AND HAS BEEN AT THE DEALER ON TWO SEPARATE OCCASIONS. THE 2ND TIME AT THE DEALER THEY HAD A REGIONAL TECH MANAGER CHECK THE HEADLIGHTS.THE CONCLUSION HE CAME TO IS THAT THE PITTING AND CRACKING IS ON THE OUTSIDE AND THEREFORE NOT A DEFECT. WELL, A CHILD COULD SEE AND TELL, EVEN BY TOUCHING THE FACE OF THE HEADLIGHTS THAT THIS IS ON THE INSIDE OF THE PLASTIC HEADLAMP ASSEMBLIES. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AT NIGHT, AS WELL AS A CLEAR MATERIALS DEFECT. I BELIEVE THAT BMW DOES KNOW THAT THEY ARE DEFECTIVE, AND SIMPLY DOESN'T WANT TO PAY FOR THE HEADLIGHTS. THEY SAID I COULD REPLACE THEM MYSELF IF I WANTED TO AT A COST OF $5000.00.
Mfg Campaign: 10970858
Recall Date: Apr 6, 2017
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW X3. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW X3. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW X3. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Mfg Campaign: 10968350
Recall Date: Mar 24, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS IN TRAFFIC AT A LIGHT AND MOVING SLOWLY BEHIND CAR IN FRONT OF ME. I WAS BRAKING AND THE CAR JUST KEPT GOING FORWARD. I HIT THE CAR IN FRONT OF ME. THEN I HIT IT AGAIN AS IT MOVED FORWARD AND A THIRD TIME AS IT MOVED FORWARD. ALL THE TIME I WAS HITTING THE BRAKES. THE CAR SEEMED TO BE ACCELERATING.... I FINALLY HAD TO PULL OFF ONTO A SIDEWALK AND PUT THE CAR IN PARK TO GET IT TO STOP. THE POLICE WHO ARRIVED ON THE SCENE ALSO TESTED THE BRAKES AND SAID THEY WERE NOT WORKING. LATER WHEN THE CAR WAS TOWED THE BRAKES WORKED? I DO NOT WANT TO DRIVE THIS CAR WITHOUT THE BRAKES BEING FIXED. I AM WAITING FOR NEWS FROM BMW ON THE SITUATION. VERY SCARY.... *TR
Corrective Action:
I WAS IN TRAFFIC AT A LIGHT AND MOVING SLOWLY BEHIND CAR IN FRONT OF ME. I WAS BRAKING AND THE CAR JUST KEPT GOING FORWARD. I HIT THE CAR IN FRONT OF ME. THEN I HIT IT AGAIN AS IT MOVED FORWARD AND A THIRD TIME AS IT MOVED FORWARD. ALL THE TIME I WAS HITTING THE BRAKES. THE CAR SEEMED TO BE ACCELERATING.... I FINALLY HAD TO PULL OFF ONTO A SIDEWALK AND PUT THE CAR IN PARK TO GET IT TO STOP. THE POLICE WHO ARRIVED ON THE SCENE ALSO TESTED THE BRAKES AND SAID THEY WERE NOT WORKING. LATER WHEN THE CAR WAS TOWED THE BRAKES WORKED? I DO NOT WANT TO DRIVE THIS CAR WITHOUT THE BRAKES BEING FIXED. I AM WAITING FOR NEWS FROM BMW ON THE SITUATION. VERY SCARY.... *TR
Additional Notes:
I WAS IN TRAFFIC AT A LIGHT AND MOVING SLOWLY BEHIND CAR IN FRONT OF ME. I WAS BRAKING AND THE CAR JUST KEPT GOING FORWARD. I HIT THE CAR IN FRONT OF ME. THEN I HIT IT AGAIN AS IT MOVED FORWARD AND A THIRD TIME AS IT MOVED FORWARD. ALL THE TIME I WAS HITTING THE BRAKES. THE CAR SEEMED TO BE ACCELERATING.... I FINALLY HAD TO PULL OFF ONTO A SIDEWALK AND PUT THE CAR IN PARK TO GET IT TO STOP. THE POLICE WHO ARRIVED ON THE SCENE ALSO TESTED THE BRAKES AND SAID THEY WERE NOT WORKING. LATER WHEN THE CAR WAS TOWED THE BRAKES WORKED? I DO NOT WANT TO DRIVE THIS CAR WITHOUT THE BRAKES BEING FIXED. I AM WAITING FOR NEWS FROM BMW ON THE SITUATION. VERY SCARY.... *TR
Mfg Campaign: 10947260
Recall Date: Jan 23, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS IS THE SECOND TIME IN THIS VEHICLE THAT OUR BRAKES HAVE FAILED. WE FILED A COMPLAINT THE FIRST TIME, GAVE THE CAR TO BMW SERVICE, HAD AN ENGINEER FROM BMW COME AND LOOK AT THE CAR - THE ENGINEER FILED A REPORT SAYING THAT THE BRAKES WERE FINE AND NOTHING WAS WRONG WITH THE VEHICLE. WE BEGGED AND PLEADED TO BE GIVEN ANOTHER CAR BUT BMW NA REFUSED TO BUDGE. FORCED TO TAKE THE CAR BACK, WE DROVE THIS MORNING AND AS WE WERE SLOWING TO A RED LIGHT NEARING A BUSY INTERSECTION, OUR BRAKES FAILED ONCE MORE. I PUSHED DOWN ON THE BRAKE PEDAL AND THE CAR ACCELERATED INTO THE INTERSECTION. I HAD TO HONK THE HORN TO WARN OTHER DRIVERS AND USE THE EMERGENCY BRAKE TO STOP THE CAR. THIS IS A 2016 BMW X3 XDRIVE28I AND IT IS UNSAFE TO DRIVE. TWO BRAKE MALFUNCTIONS 1 MONTH APART, BMW REFUSES TO ADMIT ANY FAULT.
Corrective Action:
THIS IS THE SECOND TIME IN THIS VEHICLE THAT OUR BRAKES HAVE FAILED. WE FILED A COMPLAINT THE FIRST TIME, GAVE THE CAR TO BMW SERVICE, HAD AN ENGINEER FROM BMW COME AND LOOK AT THE CAR - THE ENGINEER FILED A REPORT SAYING THAT THE BRAKES WERE FINE AND NOTHING WAS WRONG WITH THE VEHICLE. WE BEGGED AND PLEADED TO BE GIVEN ANOTHER CAR BUT BMW NA REFUSED TO BUDGE. FORCED TO TAKE THE CAR BACK, WE DROVE THIS MORNING AND AS WE WERE SLOWING TO A RED LIGHT NEARING A BUSY INTERSECTION, OUR BRAKES FAILED ONCE MORE. I PUSHED DOWN ON THE BRAKE PEDAL AND THE CAR ACCELERATED INTO THE INTERSECTION. I HAD TO HONK THE HORN TO WARN OTHER DRIVERS AND USE THE EMERGENCY BRAKE TO STOP THE CAR. THIS IS A 2016 BMW X3 XDRIVE28I AND IT IS UNSAFE TO DRIVE. TWO BRAKE MALFUNCTIONS 1 MONTH APART, BMW REFUSES TO ADMIT ANY FAULT.
Additional Notes:
THIS IS THE SECOND TIME IN THIS VEHICLE THAT OUR BRAKES HAVE FAILED. WE FILED A COMPLAINT THE FIRST TIME, GAVE THE CAR TO BMW SERVICE, HAD AN ENGINEER FROM BMW COME AND LOOK AT THE CAR - THE ENGINEER FILED A REPORT SAYING THAT THE BRAKES WERE FINE AND NOTHING WAS WRONG WITH THE VEHICLE. WE BEGGED AND PLEADED TO BE GIVEN ANOTHER CAR BUT BMW NA REFUSED TO BUDGE. FORCED TO TAKE THE CAR BACK, WE DROVE THIS MORNING AND AS WE WERE SLOWING TO A RED LIGHT NEARING A BUSY INTERSECTION, OUR BRAKES FAILED ONCE MORE. I PUSHED DOWN ON THE BRAKE PEDAL AND THE CAR ACCELERATED INTO THE INTERSECTION. I HAD TO HONK THE HORN TO WARN OTHER DRIVERS AND USE THE EMERGENCY BRAKE TO STOP THE CAR. THIS IS A 2016 BMW X3 XDRIVE28I AND IT IS UNSAFE TO DRIVE. TWO BRAKE MALFUNCTIONS 1 MONTH APART, BMW REFUSES TO ADMIT ANY FAULT.
Mfg Campaign: 10935972
Recall Date: Dec 17, 2016
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