Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2011-2017, X3 sDrive28i, X3 xDrive28i and X3 xDrive35i, vehicles manufactured July 2, 2010 to April 14, 2016, 2015-2017 X3 xDrive28d vehicles manufactured March 10, 2014 to March 31, 2016, and 2015-2017 x4 xDrive28i, X4 xDrive35i and X4 xDriveM40i vehicles manufactured March3, 2014 to April 15, 2016. The affected vehicles have lower anchor bars for securing child restraint seats that may become damaged when using the European-ISOFIX-type, rigid-style connector, child restraint system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 23, 2016
Consumer Complaints
105 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Corrective Action:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Additional Notes:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Mfg Campaign: 11403050
Recall Date: Mar 15, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Corrective Action:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Additional Notes:
MY EMERGENCY BRAKE KEEPS MALFUNCTIONING, I HAVE BEEN UNABLE TO USE THEM FOR ABOUT 3 MONTHS NOW. ALSO STARTING AROUND 2/20/21 WHEN IM AT A RED LIGHT FOR MORE THAN A MINUTE AND THE LIGHT TURNS GREEN, MY TRANSMISSION GETS STUCK AND THE CAR WONT GO, A WARNING SIGN COMES ON. THEN I HAVE TO RE PUT IT IN DRIVE AND CAN GO.
Mfg Campaign: 11403050
Recall Date: Mar 15, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Corrective Action:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Additional Notes:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Mfg Campaign: 11354903
Recall Date: Sep 14, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Corrective Action:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Additional Notes:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Mfg Campaign: 11354903
Recall Date: Sep 14, 2020
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Corrective Action:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Additional Notes:
ON 8/30/20,AFTER SITTING FOR AN HOUR AFTER A LONG DRIVE, THE CAR BURST INTO FLAMES AND BURNED DOWN TWO ADJACENT HOMES. THE CAR WAS PARKED FOR AN HOUR BEFORE IT STARTED TO BURN.
Mfg Campaign: 11354903
Recall Date: Sep 14, 2020
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
MY 8-YEAR OLD DAUGHTER WAS SITTING ON REAR PASSENGER SIZE SEAT ON A BOOSTER SEAT WITH SEAT BELT ON. SHE FIRST PLAYED WITH MY SON WHO WAS SITTING ON A READ DRIVER SEAT ON A CAR SEAT. THEN SHE FELL ASLEEP. IN THIS PROCESS THE SEAT BELT SOME HOW GOT WRAPPED AROUND HER. WHEN WE STOPPED FOR A BATHROOM BREAK WE UNBUCKLED THE BELT TO FIND OUT THAT THE BELT WAS WRAPPED AROUND HERE AND WE COULD NOT UNWRAP IT. THE MORE WE TRIED TO PULL OUT THE MORE TIGHTER IT GOT. SHE WAS IN SEVERE PAIN. WE HAD TO BORROW A SCISSOR FROM THE GAS STATION TO CUT THE BELT.SEE THE PIC WITH THE SCAR. SHE WAS IN PAIN FOR NEXT FEW DAYS. WE TOOK THE CAR TO DEALER AND THEY SAID THAT BELT WORKED AS DESIGNED. THE CHILD LOCK KICKED IN AND THE LOCK WONT RELEASE UNTIL THE BELT GOES ALL THE WAY IN. BELT COULD NOT GO ALL THE WAY IN BECAUSE IT WAS WRAPPED AROUND HER. THERE SHOULD HAVE BEEN SOME MANUAL BUTTON/SWITCH TO RELEASE THE BELT.
Corrective Action:
MY 8-YEAR OLD DAUGHTER WAS SITTING ON REAR PASSENGER SIZE SEAT ON A BOOSTER SEAT WITH SEAT BELT ON. SHE FIRST PLAYED WITH MY SON WHO WAS SITTING ON A READ DRIVER SEAT ON A CAR SEAT. THEN SHE FELL ASLEEP. IN THIS PROCESS THE SEAT BELT SOME HOW GOT WRAPPED AROUND HER. WHEN WE STOPPED FOR A BATHROOM BREAK WE UNBUCKLED THE BELT TO FIND OUT THAT THE BELT WAS WRAPPED AROUND HERE AND WE COULD NOT UNWRAP IT. THE MORE WE TRIED TO PULL OUT THE MORE TIGHTER IT GOT. SHE WAS IN SEVERE PAIN. WE HAD TO BORROW A SCISSOR FROM THE GAS STATION TO CUT THE BELT.SEE THE PIC WITH THE SCAR. SHE WAS IN PAIN FOR NEXT FEW DAYS. WE TOOK THE CAR TO DEALER AND THEY SAID THAT BELT WORKED AS DESIGNED. THE CHILD LOCK KICKED IN AND THE LOCK WONT RELEASE UNTIL THE BELT GOES ALL THE WAY IN. BELT COULD NOT GO ALL THE WAY IN BECAUSE IT WAS WRAPPED AROUND HER. THERE SHOULD HAVE BEEN SOME MANUAL BUTTON/SWITCH TO RELEASE THE BELT.
Additional Notes:
MY 8-YEAR OLD DAUGHTER WAS SITTING ON REAR PASSENGER SIZE SEAT ON A BOOSTER SEAT WITH SEAT BELT ON. SHE FIRST PLAYED WITH MY SON WHO WAS SITTING ON A READ DRIVER SEAT ON A CAR SEAT. THEN SHE FELL ASLEEP. IN THIS PROCESS THE SEAT BELT SOME HOW GOT WRAPPED AROUND HER. WHEN WE STOPPED FOR A BATHROOM BREAK WE UNBUCKLED THE BELT TO FIND OUT THAT THE BELT WAS WRAPPED AROUND HERE AND WE COULD NOT UNWRAP IT. THE MORE WE TRIED TO PULL OUT THE MORE TIGHTER IT GOT. SHE WAS IN SEVERE PAIN. WE HAD TO BORROW A SCISSOR FROM THE GAS STATION TO CUT THE BELT.SEE THE PIC WITH THE SCAR. SHE WAS IN PAIN FOR NEXT FEW DAYS. WE TOOK THE CAR TO DEALER AND THEY SAID THAT BELT WORKED AS DESIGNED. THE CHILD LOCK KICKED IN AND THE LOCK WONT RELEASE UNTIL THE BELT GOES ALL THE WAY IN. BELT COULD NOT GO ALL THE WAY IN BECAUSE IT WAS WRAPPED AROUND HER. THERE SHOULD HAVE BEEN SOME MANUAL BUTTON/SWITCH TO RELEASE THE BELT.
Mfg Campaign: 11291909
Recall Date: Dec 29, 2019
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER AIRBAG POSSIBLE FAILURE. PASSENGER AIRBAG HAS BEEN TURNED OFF BY THE VEHICLE.
Corrective Action:
PASSENGER AIRBAG POSSIBLE FAILURE. PASSENGER AIRBAG HAS BEEN TURNED OFF BY THE VEHICLE.
Additional Notes:
PASSENGER AIRBAG POSSIBLE FAILURE. PASSENGER AIRBAG HAS BEEN TURNED OFF BY THE VEHICLE.
Mfg Campaign: 11258064
Recall Date: Sep 25, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN AT A STOP (LIGHT OR STOP SIGN), TRANSMISSION SWITCHES TO PARK FROM DRIVE. DOES NOT HAPPEN IN SPORT MODE JUST STANDARD AND ECONO. THIS PROBLEM OCCURS INTERMITTENTLY WITH NO KNOWN TREND WHEN OR WHY OCCURRING. THIS PROBLEM PRESENTS A SAFETY RISK TO BOTH THE OCCUPANTS AND OTHER DRIVERS. IF CAR FORWARD MOTION FROM A STOPPED POSITION IS DELAYED DUE TO HAVING TO SWITCH FROM STANDARD TO SPORT AND FROM PARK TO DRIVE, CAR IN REAR COULD ASSUME SUBJECT CAR WILL BE TIMELY WITH MOVING FORWARD AND STRIKE THE SUBJECT CAR OR THE DRIVER OF SUBJECT CAR (WITH PROBLEM) PANICS AND HAS A DELAY IN MOVING INTO TRAFFIC, THIS SITUATION COULD LEAD TO A VEHICLE OR CYCLIST OR PEDESTRIAN STRIKE. APPEARS THAT TREND IS WELL KNOWN BASED ON INTERNET SEARCH. ENCINITAS, CA. BMW HAS SEEN CAR ON THREE OCCASIONS AND HAVE NOT BEEN ABLE TO IDENTIFY THE TRIGGER FOR CONDITION (IE. ROOT CAUSE IS UNKNOWN). HOWEVER, A BATTERY WAS REPLACED BUT PROBLEM STILL PERSISTS. AND, ENCINITAS BMW HAS BEEN VERY HELPFUL TRYING TO ADDRESS WITH WONDERFUL CUSTOMER SERVICE. HOWEVER, I FEEL A MORE FOCUSED AND EXPANDED STRATEGY IS NEEDED BY BMW TO IDENTIFY ROOT CAUSE. I'M REPORTING THIS DUE TO THE POTENTIAL WIDESPREAD /SIMILAR CONDITION THAT OTHER BMW OWNERS MAY BE FACED WITH. PLEASE LET ME KNOW WHAT I CAN DO TO HELP EXPEDITE ADDRESSING THIS SITUATION. I'M WORRIED THAT MY WIFE AND DAUGHTER (DRIVERS OF CAR) COULD BE EXPOSED TO A SERIOUS BAD EVENT DUE TO THE VEHICLE MALFUNCTION DESCRIBED ABOVE. AND OTHER PERSONS MAY BE EXPOSED AS WELL. THANK YOU AND I LOOK FORWARD TO HEARING FROM YOU. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
WHEN AT A STOP (LIGHT OR STOP SIGN), TRANSMISSION SWITCHES TO PARK FROM DRIVE. DOES NOT HAPPEN IN SPORT MODE JUST STANDARD AND ECONO. THIS PROBLEM OCCURS INTERMITTENTLY WITH NO KNOWN TREND WHEN OR WHY OCCURRING. THIS PROBLEM PRESENTS A SAFETY RISK TO BOTH THE OCCUPANTS AND OTHER DRIVERS. IF CAR FORWARD MOTION FROM A STOPPED POSITION IS DELAYED DUE TO HAVING TO SWITCH FROM STANDARD TO SPORT AND FROM PARK TO DRIVE, CAR IN REAR COULD ASSUME SUBJECT CAR WILL BE TIMELY WITH MOVING FORWARD AND STRIKE THE SUBJECT CAR OR THE DRIVER OF SUBJECT CAR (WITH PROBLEM) PANICS AND HAS A DELAY IN MOVING INTO TRAFFIC, THIS SITUATION COULD LEAD TO A VEHICLE OR CYCLIST OR PEDESTRIAN STRIKE. APPEARS THAT TREND IS WELL KNOWN BASED ON INTERNET SEARCH. ENCINITAS, CA. BMW HAS SEEN CAR ON THREE OCCASIONS AND HAVE NOT BEEN ABLE TO IDENTIFY THE TRIGGER FOR CONDITION (IE. ROOT CAUSE IS UNKNOWN). HOWEVER, A BATTERY WAS REPLACED BUT PROBLEM STILL PERSISTS. AND, ENCINITAS BMW HAS BEEN VERY HELPFUL TRYING TO ADDRESS WITH WONDERFUL CUSTOMER SERVICE. HOWEVER, I FEEL A MORE FOCUSED AND EXPANDED STRATEGY IS NEEDED BY BMW TO IDENTIFY ROOT CAUSE. I'M REPORTING THIS DUE TO THE POTENTIAL WIDESPREAD /SIMILAR CONDITION THAT OTHER BMW OWNERS MAY BE FACED WITH. PLEASE LET ME KNOW WHAT I CAN DO TO HELP EXPEDITE ADDRESSING THIS SITUATION. I'M WORRIED THAT MY WIFE AND DAUGHTER (DRIVERS OF CAR) COULD BE EXPOSED TO A SERIOUS BAD EVENT DUE TO THE VEHICLE MALFUNCTION DESCRIBED ABOVE. AND OTHER PERSONS MAY BE EXPOSED AS WELL. THANK YOU AND I LOOK FORWARD TO HEARING FROM YOU. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
WHEN AT A STOP (LIGHT OR STOP SIGN), TRANSMISSION SWITCHES TO PARK FROM DRIVE. DOES NOT HAPPEN IN SPORT MODE JUST STANDARD AND ECONO. THIS PROBLEM OCCURS INTERMITTENTLY WITH NO KNOWN TREND WHEN OR WHY OCCURRING. THIS PROBLEM PRESENTS A SAFETY RISK TO BOTH THE OCCUPANTS AND OTHER DRIVERS. IF CAR FORWARD MOTION FROM A STOPPED POSITION IS DELAYED DUE TO HAVING TO SWITCH FROM STANDARD TO SPORT AND FROM PARK TO DRIVE, CAR IN REAR COULD ASSUME SUBJECT CAR WILL BE TIMELY WITH MOVING FORWARD AND STRIKE THE SUBJECT CAR OR THE DRIVER OF SUBJECT CAR (WITH PROBLEM) PANICS AND HAS A DELAY IN MOVING INTO TRAFFIC, THIS SITUATION COULD LEAD TO A VEHICLE OR CYCLIST OR PEDESTRIAN STRIKE. APPEARS THAT TREND IS WELL KNOWN BASED ON INTERNET SEARCH. ENCINITAS, CA. BMW HAS SEEN CAR ON THREE OCCASIONS AND HAVE NOT BEEN ABLE TO IDENTIFY THE TRIGGER FOR CONDITION (IE. ROOT CAUSE IS UNKNOWN). HOWEVER, A BATTERY WAS REPLACED BUT PROBLEM STILL PERSISTS. AND, ENCINITAS BMW HAS BEEN VERY HELPFUL TRYING TO ADDRESS WITH WONDERFUL CUSTOMER SERVICE. HOWEVER, I FEEL A MORE FOCUSED AND EXPANDED STRATEGY IS NEEDED BY BMW TO IDENTIFY ROOT CAUSE. I'M REPORTING THIS DUE TO THE POTENTIAL WIDESPREAD /SIMILAR CONDITION THAT OTHER BMW OWNERS MAY BE FACED WITH. PLEASE LET ME KNOW WHAT I CAN DO TO HELP EXPEDITE ADDRESSING THIS SITUATION. I'M WORRIED THAT MY WIFE AND DAUGHTER (DRIVERS OF CAR) COULD BE EXPOSED TO A SERIOUS BAD EVENT DUE TO THE VEHICLE MALFUNCTION DESCRIBED ABOVE. AND OTHER PERSONS MAY BE EXPOSED AS WELL. THANK YOU AND I LOOK FORWARD TO HEARING FROM YOU. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11219776
Recall Date: Jun 13, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN BMW FORT WORTH (2828 WHITE SETTLEMENT RD, FORT WORTH, TX 76107, (817) 665-5831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN BMW FORT WORTH (2828 WHITE SETTLEMENT RD, FORT WORTH, TX 76107, (817) 665-5831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN BMW FORT WORTH (2828 WHITE SETTLEMENT RD, FORT WORTH, TX 76107, (817) 665-5831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11202871
Recall Date: Apr 22, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW X3. WHEN PARKING THE VEHICLE, THE RPMS INCREASED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO BMW OF ONTARIO (1301 AUTO CENTER DR, ONTARIO, CA 91761, (909) 402-3052) TO BE DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW X3. WHEN PARKING THE VEHICLE, THE RPMS INCREASED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO BMW OF ONTARIO (1301 AUTO CENTER DR, ONTARIO, CA 91761, (909) 402-3052) TO BE DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW X3. WHEN PARKING THE VEHICLE, THE RPMS INCREASED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO BMW OF ONTARIO (1301 AUTO CENTER DR, ONTARIO, CA 91761, (909) 402-3052) TO BE DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11184715
Recall Date: Mar 6, 2019
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
VALVE STEM BODY FAILED DURING TIRE INFLATION. IT IS NOT POSSIBLE TO INFLATE TIRE TO SPEC. POSSIBLE RAPID AIR PRESSURE LOSS WHILE DRIVING. BMW OF SAN FRANCISCO REFUSED TO REPAIR UNDER EXISTING MANUFACTURED WARRANTY.
Corrective Action:
VALVE STEM BODY FAILED DURING TIRE INFLATION. IT IS NOT POSSIBLE TO INFLATE TIRE TO SPEC. POSSIBLE RAPID AIR PRESSURE LOSS WHILE DRIVING. BMW OF SAN FRANCISCO REFUSED TO REPAIR UNDER EXISTING MANUFACTURED WARRANTY.
Additional Notes:
VALVE STEM BODY FAILED DURING TIRE INFLATION. IT IS NOT POSSIBLE TO INFLATE TIRE TO SPEC. POSSIBLE RAPID AIR PRESSURE LOSS WHILE DRIVING. BMW OF SAN FRANCISCO REFUSED TO REPAIR UNDER EXISTING MANUFACTURED WARRANTY.
Mfg Campaign: 11183058
Recall Date: Feb 28, 2019
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE SEAT BELTS IN VEHICLE. *LD *TR
Corrective Action:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE SEAT BELTS IN VEHICLE. *LD *TR
Additional Notes:
2016 BMW X3. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE SEAT BELTS IN VEHICLE. *LD *TR
Mfg Campaign: 11175533
Recall Date: Feb 25, 2019
Bmw Of North America, Llc
Defect Description:
SEAT BELTS:CRITICAL FASTENERS
Potential Consequences:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Corrective Action:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Additional Notes:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Mfg Campaign: 11166476
Recall Date: Jan 11, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Corrective Action:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Additional Notes:
DEALERSHIP REFUSED TO PERFORM RECALL ON CAR FOR SEAT BELT BRACKET SAYING THEY DID NOT HAVE THE TIME. APPOINTMENT WAS MADE NEARLY 3 MONTHS PRIOR
Mfg Campaign: 11166476
Recall Date: Jan 11, 2019
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION - UNCOMMANDED CHANGE FROM DRIVE TO PARK THE AUTO START/STOP FEATURE TURNS THE CAR OFF WHEN YOU STOP AND BACK ON WHEN YOU START. THE FAULT IS THAT IT INTERMITTENTLY PUTS THE TRANSMISSION IN PARK OR NEUTRAL. IT HAPPENS WHEN YOU TAKE YOUR FOOT OFF THE BRAKE, WHILE IT IS RESTARTING THE VEHICLE. IT OCCASIONALLY HAPPENS WHILE YOU ARE JUST STOPPED AND THE ENGINE RESTARTS. USUALLY THIS IS WHEN YOU ARE TRYING TO ACCELERATE FROM A STOP SIGN OR TRAFFIC SIGNAL TO GET INTO TRAFFIC. NEARLY GOT REAR-ENDED WHEN MY BRAKE LIGHTS CAME OFF, BUT I DID NOT ACCELERATE BECAUSE THE VEHICLE HAD SWITCHED FROM DRIVE TO PARK.I HAVE VIDEO OF IT OCCURRING, BUT THE DEALER CANNOT REPEAT IT, AND UPLOADING NEW SW DID NOTHING.
Corrective Action:
TRANSMISSION - UNCOMMANDED CHANGE FROM DRIVE TO PARK THE AUTO START/STOP FEATURE TURNS THE CAR OFF WHEN YOU STOP AND BACK ON WHEN YOU START. THE FAULT IS THAT IT INTERMITTENTLY PUTS THE TRANSMISSION IN PARK OR NEUTRAL. IT HAPPENS WHEN YOU TAKE YOUR FOOT OFF THE BRAKE, WHILE IT IS RESTARTING THE VEHICLE. IT OCCASIONALLY HAPPENS WHILE YOU ARE JUST STOPPED AND THE ENGINE RESTARTS. USUALLY THIS IS WHEN YOU ARE TRYING TO ACCELERATE FROM A STOP SIGN OR TRAFFIC SIGNAL TO GET INTO TRAFFIC. NEARLY GOT REAR-ENDED WHEN MY BRAKE LIGHTS CAME OFF, BUT I DID NOT ACCELERATE BECAUSE THE VEHICLE HAD SWITCHED FROM DRIVE TO PARK.I HAVE VIDEO OF IT OCCURRING, BUT THE DEALER CANNOT REPEAT IT, AND UPLOADING NEW SW DID NOTHING.
Additional Notes:
TRANSMISSION - UNCOMMANDED CHANGE FROM DRIVE TO PARK THE AUTO START/STOP FEATURE TURNS THE CAR OFF WHEN YOU STOP AND BACK ON WHEN YOU START. THE FAULT IS THAT IT INTERMITTENTLY PUTS THE TRANSMISSION IN PARK OR NEUTRAL. IT HAPPENS WHEN YOU TAKE YOUR FOOT OFF THE BRAKE, WHILE IT IS RESTARTING THE VEHICLE. IT OCCASIONALLY HAPPENS WHILE YOU ARE JUST STOPPED AND THE ENGINE RESTARTS. USUALLY THIS IS WHEN YOU ARE TRYING TO ACCELERATE FROM A STOP SIGN OR TRAFFIC SIGNAL TO GET INTO TRAFFIC. NEARLY GOT REAR-ENDED WHEN MY BRAKE LIGHTS CAME OFF, BUT I DID NOT ACCELERATE BECAUSE THE VEHICLE HAD SWITCHED FROM DRIVE TO PARK.I HAVE VIDEO OF IT OCCURRING, BUT THE DEALER CANNOT REPEAT IT, AND UPLOADING NEW SW DID NOTHING.
Mfg Campaign: 11149963
Recall Date: Nov 7, 2018
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Corrective Action:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Additional Notes:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Mfg Campaign: 11145186
Recall Date: Nov 4, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Corrective Action:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Additional Notes:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Mfg Campaign: 11145186
Recall Date: Nov 4, 2018
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Corrective Action:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Additional Notes:
WHILE APPROACHING A STOPLIGHT, BRAKED, THEN WENT TO ACCELERATE AND THE VEHICLE TOTALLY SHUTDOWN AND STOPPED WHILE DRIVING IN TRAFFIC. THIS WAS A CATASTROPHIC FAILURE, WHICH COULD HAVE KILLED BOTH OCCUPANTS OF THIS VEHICLE. THE CHECK ENGINE LIGHT WAS ACTIVATED. UPON ATTEMPTING TO RESTART THE VEHICLE TO MOVE IT OUT OF THE WAY OF TRAFFIC, THE VEHICLE WOULD NOT START. THE TRANSMISSION WOULD NOT BE PLACED IN NEUTRAL NOR COULD THE PARKING BRAKE BE DISENGAGED SO THE VEHICLE COULD BE PUSHED OUT OF THE WAY OF TRAFFIC. THIS WAS A VERY DANGEROUS SITUATION. THIS VEHICLE IS DANGEROUS AND SHOULD BE TAKEN OFF OF THE MARKET.
Mfg Campaign: 11145186
Recall Date: Nov 4, 2018
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
EARLY FAILURE OF DIESEL EMISSIONS SYSTEM AT 45,569 MILES DEALER REPLACED BOTH NOX SENSORS, UPPER O2 SENSOR, AND DPF FILTER
Corrective Action:
EARLY FAILURE OF DIESEL EMISSIONS SYSTEM AT 45,569 MILES DEALER REPLACED BOTH NOX SENSORS, UPPER O2 SENSOR, AND DPF FILTER
Additional Notes:
EARLY FAILURE OF DIESEL EMISSIONS SYSTEM AT 45,569 MILES DEALER REPLACED BOTH NOX SENSORS, UPPER O2 SENSOR, AND DPF FILTER
Mfg Campaign: 11132051
Recall Date: Sep 28, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Corrective Action:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Additional Notes:
A VERY DANGEROUS AND CATASTROPHIC SITUATION IS CREATED WHEN USING THE START/STOP FEATURE. WHEN STOPPED AT A TRAFFIC LIGHT OR STOPPED IN STOP AND GO TRAFFIC ON THE HIGHWAY THIS FEATURE FAILS. ONCE THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS STOPPED WHEN THE ACCELERATOR IS PUSHED TO START AGAIN THE VEHICLE GOES INTO PARK INSTEAD OF ACCELERATING. THIS PRESENTS A VERY DANGEROUS AND POTENTIALLY CATASTROPHIC SITUATION BECAUSE YOU MAY BE MAKING A MANEUVER BY ACCELERATION TO SWITCH LANES OR SOMETHING SIMILAR AND THE CAR FAILS AND GOES INTO PARK AND DOES NOT MOVE. PERILLO BMW PERFORMED UNSUCCESSFUL SERVICE ON THIS APPROXIMATELY FOUR WEEKS AGO. THIS DID NOT FIX THE PROBLEM. PERILLO PERFORMED SERVICE AGAIN FOR THE SAME ISSUE TWO WEEKS AGO. MY HOPE IS THAT THIS IS A PERMANENT FIX BECAUSE TO NOT TAKE THIS PROBLEM SERIOUSLY AND LEAVE IT TO CHANCE THAT THIS MAY OCCUR WITH SEVERE CONSEQUENCES. THIS IS A SAFETY ISSUE THAT I THINK THE NHTSA SHOULD ADDRESS DIRECTLY WITH BMW. SPECIFICALLY- 1. THE CAR COMES TO A COMPLETE STOP AT A TRAFFIC LIGHT, STOP SIGN OR IN STOP AND GO TRAFFIC ON THE HIGHWAY. 2. THE START/STOP FEATURE IS ENGAGED 3. WHEN THE ACCELERATOR IS PUSHED TO GO AGAIN THE CAR IMMEDIATELY GOES INTO PARK AND THE STEERING WHEEL LOCKS. 4. TO GO AGAIN, THE BREAK MUST BE PRESSED AND THE GEAR SHIFTED MANUALLY INTO DRIVE. PRIOR TO BMW SERVICING THE VEHICLE THIS HAS OCCURRED MORE THAN 20 TIMES IN A THREE-MONTH PERIOD. THERE IS ABSOLUTELY NO CHANCE THAT THE DRIVER ACCIDENTALLY PRESSED THE PARK WHILE STOPPED. THE DRIVER PURPOSELY DOES NOT KEEP THEIR HANDS ON THE SHIFT GEAR.
Mfg Campaign: 11129955
Recall Date: Sep 17, 2018
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