Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70H8
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
152 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS "GRAPHIC" MODE DESPITE REPEATEDLY BEING SET TO "CAMERA" MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.
Corrective Action:
WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS "GRAPHIC" MODE DESPITE REPEATEDLY BEING SET TO "CAMERA" MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.
Additional Notes:
WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS "GRAPHIC" MODE DESPITE REPEATEDLY BEING SET TO "CAMERA" MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.
Mfg Campaign: 11129372
Recall Date: Sep 13, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE OVERHEAD CAMERA VIEW WILL NOT STAY SET. THIS IS A SAFETY ISSUE AS ONE CANNOT SEE THE AREA AROUND THE CAR WHEN PARKING. THIS IS APPARENTLY A SOFTWARE PROBLEM AND HAS BEEN KNOWN TO AUDI SINCE AUGUST 2017. THEY HAVE YET TO ADDRESS IT.
Corrective Action:
THE OVERHEAD CAMERA VIEW WILL NOT STAY SET. THIS IS A SAFETY ISSUE AS ONE CANNOT SEE THE AREA AROUND THE CAR WHEN PARKING. THIS IS APPARENTLY A SOFTWARE PROBLEM AND HAS BEEN KNOWN TO AUDI SINCE AUGUST 2017. THEY HAVE YET TO ADDRESS IT.
Additional Notes:
THE OVERHEAD CAMERA VIEW WILL NOT STAY SET. THIS IS A SAFETY ISSUE AS ONE CANNOT SEE THE AREA AROUND THE CAR WHEN PARKING. THIS IS APPARENTLY A SOFTWARE PROBLEM AND HAS BEEN KNOWN TO AUDI SINCE AUGUST 2017. THEY HAVE YET TO ADDRESS IT.
Mfg Campaign: 11123627
Recall Date: Aug 31, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REVERSE BIRDS EYE CAMERA OFTEN FLIPS TO A DIFFERENT MODE AND YOU NEVER KNOW WHAT CAMERA VIEW YOU WILL GET. HAPPENS ONCE OUT OF EVERY 2-5 REVERSES. THIS IS A SAFETY-RELATED DEFECT DUE TO THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA. I MUST THEN GO THROUGH A MULTI STEP PROCESS TO REVERT IT BACK. THIS APPEARS TO AFFECT NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR.
Corrective Action:
REVERSE BIRDS EYE CAMERA OFTEN FLIPS TO A DIFFERENT MODE AND YOU NEVER KNOW WHAT CAMERA VIEW YOU WILL GET. HAPPENS ONCE OUT OF EVERY 2-5 REVERSES. THIS IS A SAFETY-RELATED DEFECT DUE TO THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA. I MUST THEN GO THROUGH A MULTI STEP PROCESS TO REVERT IT BACK. THIS APPEARS TO AFFECT NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR.
Additional Notes:
REVERSE BIRDS EYE CAMERA OFTEN FLIPS TO A DIFFERENT MODE AND YOU NEVER KNOW WHAT CAMERA VIEW YOU WILL GET. HAPPENS ONCE OUT OF EVERY 2-5 REVERSES. THIS IS A SAFETY-RELATED DEFECT DUE TO THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA. I MUST THEN GO THROUGH A MULTI STEP PROCESS TO REVERT IT BACK. THIS APPEARS TO AFFECT NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR.
Mfg Campaign: 11122845
Recall Date: Aug 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Corrective Action:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Additional Notes:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Mfg Campaign: 11121938
Recall Date: Aug 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Corrective Action:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Additional Notes:
WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.
Mfg Campaign: 11121938
Recall Date: Aug 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL DOES NOT ALIGN WITH THE DRIVER SEAT; THE CENTER OF THE SEAT IS ABOUT 1" (ONE INCH) TO THE RIGHT OF THE CENTER OF THE STEERING WHEEL
Corrective Action:
STEERING WHEEL DOES NOT ALIGN WITH THE DRIVER SEAT; THE CENTER OF THE SEAT IS ABOUT 1" (ONE INCH) TO THE RIGHT OF THE CENTER OF THE STEERING WHEEL
Additional Notes:
STEERING WHEEL DOES NOT ALIGN WITH THE DRIVER SEAT; THE CENTER OF THE SEAT IS ABOUT 1" (ONE INCH) TO THE RIGHT OF THE CENTER OF THE STEERING WHEEL
Mfg Campaign: 11105268
Recall Date: Jul 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN ATTEMPTING TO CROSSOVER A BUSY INTERSECTION, AND TRYING TO DETERMINE THE DISTANCE BETWEEN THE ONCOMING TRAFFIC AND MYSELF, THE 2018 AUDI Q7, HAS A HESITATION BEFORE THE VEHICLE STARTS IT ACCELERATION. I HAVE HAD TWO OCCASIONS WHERE THE VEHICLE JUST WOULD START A SLOW ACCELERATION BUT WOULD HESITATE BEFORE ENGAGING AT ITS HIGHER ACCELERATION. THIS CAUSING THE ONCOMING VEHICLES NEARLY HITTING MY VEHICLE. I HAVE TAKEN THIS TO THE LOCAL AUDI DEALERSHIP AND SAID THAT IS NORMAL. I VALIDATED THE OPERATION, WHEN THEY LET ME TEST A NEW AUDI Q7, AND HAD SIMILAR OR WORSE SYMPTOMS. THEIR ONLY WORK AROUND IS TO ENGAGE THE VEHICLE INTO "SPORT" MODE. THAT MODE HELPS WITH THE RESPONSE. BASICALLY IF, I STEP ON THE GAS PEDDLE, I SHOULD EXPECT IT TO DRIVE AND BE RESPONSIVE AND NOT HESITATE. HAVING THAT HESITATION, MAKE IT VERY DIFFICULT TO DETERMINE WHEN ACCELERATE.
Corrective Action:
WHEN ATTEMPTING TO CROSSOVER A BUSY INTERSECTION, AND TRYING TO DETERMINE THE DISTANCE BETWEEN THE ONCOMING TRAFFIC AND MYSELF, THE 2018 AUDI Q7, HAS A HESITATION BEFORE THE VEHICLE STARTS IT ACCELERATION. I HAVE HAD TWO OCCASIONS WHERE THE VEHICLE JUST WOULD START A SLOW ACCELERATION BUT WOULD HESITATE BEFORE ENGAGING AT ITS HIGHER ACCELERATION. THIS CAUSING THE ONCOMING VEHICLES NEARLY HITTING MY VEHICLE. I HAVE TAKEN THIS TO THE LOCAL AUDI DEALERSHIP AND SAID THAT IS NORMAL. I VALIDATED THE OPERATION, WHEN THEY LET ME TEST A NEW AUDI Q7, AND HAD SIMILAR OR WORSE SYMPTOMS. THEIR ONLY WORK AROUND IS TO ENGAGE THE VEHICLE INTO "SPORT" MODE. THAT MODE HELPS WITH THE RESPONSE. BASICALLY IF, I STEP ON THE GAS PEDDLE, I SHOULD EXPECT IT TO DRIVE AND BE RESPONSIVE AND NOT HESITATE. HAVING THAT HESITATION, MAKE IT VERY DIFFICULT TO DETERMINE WHEN ACCELERATE.
Additional Notes:
WHEN ATTEMPTING TO CROSSOVER A BUSY INTERSECTION, AND TRYING TO DETERMINE THE DISTANCE BETWEEN THE ONCOMING TRAFFIC AND MYSELF, THE 2018 AUDI Q7, HAS A HESITATION BEFORE THE VEHICLE STARTS IT ACCELERATION. I HAVE HAD TWO OCCASIONS WHERE THE VEHICLE JUST WOULD START A SLOW ACCELERATION BUT WOULD HESITATE BEFORE ENGAGING AT ITS HIGHER ACCELERATION. THIS CAUSING THE ONCOMING VEHICLES NEARLY HITTING MY VEHICLE. I HAVE TAKEN THIS TO THE LOCAL AUDI DEALERSHIP AND SAID THAT IS NORMAL. I VALIDATED THE OPERATION, WHEN THEY LET ME TEST A NEW AUDI Q7, AND HAD SIMILAR OR WORSE SYMPTOMS. THEIR ONLY WORK AROUND IS TO ENGAGE THE VEHICLE INTO "SPORT" MODE. THAT MODE HELPS WITH THE RESPONSE. BASICALLY IF, I STEP ON THE GAS PEDDLE, I SHOULD EXPECT IT TO DRIVE AND BE RESPONSIVE AND NOT HESITATE. HAVING THAT HESITATION, MAKE IT VERY DIFFICULT TO DETERMINE WHEN ACCELERATE.
Mfg Campaign: 11093960
Recall Date: May 15, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Corrective Action:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Additional Notes:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Mfg Campaign: 11084005
Recall Date: Apr 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Corrective Action:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Additional Notes:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Mfg Campaign: 11084005
Recall Date: Apr 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Corrective Action:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Additional Notes:
THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.
Mfg Campaign: 11084005
Recall Date: Apr 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Corrective Action:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Additional Notes:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Mfg Campaign: 11061749
Recall Date: Jan 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Corrective Action:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Additional Notes:
2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS
Mfg Campaign: 11061749
Recall Date: Jan 17, 2018
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