Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured November 11, 2015, to November 23, 2015. In the affected vehicles, the electric power steering assist control unit may short circuit resulting in a loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 48M5
Recall Date: Sep 8, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured August 30, 2015, to July 10, 2016. In the affected vehicles, the third row seat back may move forward under load, such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72F8
Recall Date: Sep 6, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 97CB
Recall Date: Sep 6, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q7 vehicles manufactured August 30, 2015, to May 8, 2016. Due to a software issue within the air bag control module, the frontal air bags may deploy with more force than required in certain crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69O3
Recall Date: Jul 8, 2016
Consumer Complaints
362 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Mfg Campaign: 11464327
Recall Date: May 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
Mfg Campaign: 11464327
Recall Date: May 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 Audi Q7 - 26K miles. During oil change visit - multipoint inspection, dealer service center informed me about the fluid leak and it warrants a water pump replacement/repair which cost around $1500. No sign of this failure, just out of warranty and they’re able to find now.
Corrective Action:
2017 Audi Q7 - 26K miles. During oil change visit - multipoint inspection, dealer service center informed me about the fluid leak and it warrants a water pump replacement/repair which cost around $1500. No sign of this failure, just out of warranty and they’re able to find now.
Additional Notes:
2017 Audi Q7 - 26K miles. During oil change visit - multipoint inspection, dealer service center informed me about the fluid leak and it warrants a water pump replacement/repair which cost around $1500. No sign of this failure, just out of warranty and they’re able to find now.
Mfg Campaign: 11460609
Recall Date: Apr 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Mfg Campaign: 11460434
Recall Date: Apr 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Mfg Campaign: 11460434
Recall Date: Apr 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11459899
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11459899
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Corrective Action:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Additional Notes:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Mfg Campaign: 11459445
Recall Date: Apr 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Corrective Action:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Additional Notes:
WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.
Mfg Campaign: 11459445
Recall Date: Apr 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI at times fails to work along with the pop up LCD screen. During vehicle in motion the LCD screen would malfunction and close
Corrective Action:
The MMI at times fails to work along with the pop up LCD screen. During vehicle in motion the LCD screen would malfunction and close
Additional Notes:
The MMI at times fails to work along with the pop up LCD screen. During vehicle in motion the LCD screen would malfunction and close
Mfg Campaign: 11459268
Recall Date: Apr 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi dealer service and he had not heard of anything like that happening.
Corrective Action:
After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi dealer service and he had not heard of anything like that happening.
Additional Notes:
After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi dealer service and he had not heard of anything like that happening.
Mfg Campaign: 11457269
Recall Date: Mar 18, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Without warning, my 2017 Audi Q7 sunroof exploded, with glass exploding outward and shards deposited on the closed mesh sun/shade screen. I was alarmed by a loud explosive noise, thinking a tire blow-out, but the sunscreen had literally exploded. I escaped being injured by flying glass shards because the sun/shade was drawn closed so glass did not enter the cabin. Only the retractable piece of the sunroof glass exploded, the rear glass remained intact. I contacted my local Audi dealer for a replacement part and asked him to research if the sunroof glass was defective. The dealership has not alluded to any defect study of Audi Q7 sunroof glass shattering. Upon repair, Audi service team concluded that both pieces of the panoramic sunroof must be replaced because ‘ they changed the profile of the glass and now the new front glass does not line up properly to the rear glass’. The entire sunroof was replaced at my expense.
Corrective Action:
Without warning, my 2017 Audi Q7 sunroof exploded, with glass exploding outward and shards deposited on the closed mesh sun/shade screen. I was alarmed by a loud explosive noise, thinking a tire blow-out, but the sunscreen had literally exploded. I escaped being injured by flying glass shards because the sun/shade was drawn closed so glass did not enter the cabin. Only the retractable piece of the sunroof glass exploded, the rear glass remained intact. I contacted my local Audi dealer for a replacement part and asked him to research if the sunroof glass was defective. The dealership has not alluded to any defect study of Audi Q7 sunroof glass shattering. Upon repair, Audi service team concluded that both pieces of the panoramic sunroof must be replaced because ‘ they changed the profile of the glass and now the new front glass does not line up properly to the rear glass’. The entire sunroof was replaced at my expense.
Additional Notes:
Without warning, my 2017 Audi Q7 sunroof exploded, with glass exploding outward and shards deposited on the closed mesh sun/shade screen. I was alarmed by a loud explosive noise, thinking a tire blow-out, but the sunscreen had literally exploded. I escaped being injured by flying glass shards because the sun/shade was drawn closed so glass did not enter the cabin. Only the retractable piece of the sunroof glass exploded, the rear glass remained intact. I contacted my local Audi dealer for a replacement part and asked him to research if the sunroof glass was defective. The dealership has not alluded to any defect study of Audi Q7 sunroof glass shattering. Upon repair, Audi service team concluded that both pieces of the panoramic sunroof must be replaced because ‘ they changed the profile of the glass and now the new front glass does not line up properly to the rear glass’. The entire sunroof was replaced at my expense.
Mfg Campaign: 11456683
Recall Date: Mar 14, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The water pump, thermostat housing, thermostat, and coolant crossover pipe were replaced to address a coolant leak issue. This was a repair done outside of the warranty at a cost of $2025. The mileage on the car was 65893.
Corrective Action:
The water pump, thermostat housing, thermostat, and coolant crossover pipe were replaced to address a coolant leak issue. This was a repair done outside of the warranty at a cost of $2025. The mileage on the car was 65893.
Additional Notes:
The water pump, thermostat housing, thermostat, and coolant crossover pipe were replaced to address a coolant leak issue. This was a repair done outside of the warranty at a cost of $2025. The mileage on the car was 65893.
Mfg Campaign: 11451741
Recall Date: Feb 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car had gas in the vehicle and as I was stopped to take a turn the car shut down on me and would not go into drive. I had the car towed to the dealership and was told that the car had no gas in the vehicle, but the fuel gauge was reporting that I did have gas in the tank.
Corrective Action:
My car had gas in the vehicle and as I was stopped to take a turn the car shut down on me and would not go into drive. I had the car towed to the dealership and was told that the car had no gas in the vehicle, but the fuel gauge was reporting that I did have gas in the tank.
Additional Notes:
My car had gas in the vehicle and as I was stopped to take a turn the car shut down on me and would not go into drive. I had the car towed to the dealership and was told that the car had no gas in the vehicle, but the fuel gauge was reporting that I did have gas in the tank.
Mfg Campaign: 11449756
Recall Date: Feb 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have been receiving a marker light warning for both the left and the right marker lights. These warnings are intermittent but fairly persistent. The marker lights appear to be operating correctly. After a review of online forums this issue appears to epidemic in the 2017 Audi Q7. Audi has indicated the only way to fix the problem is a complete headlight replacement running between $4,000 to $6,000 per headlight depending on dealer. The failure of these sensors to read properly is a significant safety issue and should be the subject of a recall.
Corrective Action:
I have been receiving a marker light warning for both the left and the right marker lights. These warnings are intermittent but fairly persistent. The marker lights appear to be operating correctly. After a review of online forums this issue appears to epidemic in the 2017 Audi Q7. Audi has indicated the only way to fix the problem is a complete headlight replacement running between $4,000 to $6,000 per headlight depending on dealer. The failure of these sensors to read properly is a significant safety issue and should be the subject of a recall.
Additional Notes:
I have been receiving a marker light warning for both the left and the right marker lights. These warnings are intermittent but fairly persistent. The marker lights appear to be operating correctly. After a review of online forums this issue appears to epidemic in the 2017 Audi Q7. Audi has indicated the only way to fix the problem is a complete headlight replacement running between $4,000 to $6,000 per headlight depending on dealer. The failure of these sensors to read properly is a significant safety issue and should be the subject of a recall.
Mfg Campaign: 11448992
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11447199
Recall Date: Jan 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11447199
Recall Date: Jan 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This car has been regularly serviced by Audi for it’s entire lifespan. Today during service, the Audi technician discovered that the water pump had cracked and was leaking coolant onto the engine. The repair will cost me $1500 out of pocket, and neither the dealership nor Audi will offer any assistance. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models.
Corrective Action:
This car has been regularly serviced by Audi for it’s entire lifespan. Today during service, the Audi technician discovered that the water pump had cracked and was leaking coolant onto the engine. The repair will cost me $1500 out of pocket, and neither the dealership nor Audi will offer any assistance. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models.
Additional Notes:
This car has been regularly serviced by Audi for it’s entire lifespan. Today during service, the Audi technician discovered that the water pump had cracked and was leaking coolant onto the engine. The repair will cost me $1500 out of pocket, and neither the dealership nor Audi will offer any assistance. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models.
Mfg Campaign: 11447125
Recall Date: Jan 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Corrective Action:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Additional Notes:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Mfg Campaign: 11445342
Recall Date: Dec 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Corrective Action:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Additional Notes:
2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.
Mfg Campaign: 11445342
Recall Date: Dec 28, 2021
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