Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Corrective Action:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Additional Notes:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Mfg Campaign: 11540351
Recall Date: Aug 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Corrective Action:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Additional Notes:
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.
Mfg Campaign: 11540351
Recall Date: Aug 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The comfort control module catastrophically failed. There is video evidence of the condition the module is in. The whole car shut down. Nothing electronic worked. Doors unlocked, trunk opened, gas cap unlocked, couldn't start car or change gears, roll up/down windows, or lock the doors. The dealership has confirmed the sunroof drains leaked water into the rear left wheel well filling it up with water into the trunk where the spare wheel well is with picture evidence of the amount of water. It rained the night prior. There were no prior warning signs or any issues. Everything was working fine until it was not. The comfort control module needs to be completely rewired and the sunroof drains need to be completely replaces. If this happened while I was driving I would have lost complete control of the vehicle as all power to the car was off.
Corrective Action:
The comfort control module catastrophically failed. There is video evidence of the condition the module is in. The whole car shut down. Nothing electronic worked. Doors unlocked, trunk opened, gas cap unlocked, couldn't start car or change gears, roll up/down windows, or lock the doors. The dealership has confirmed the sunroof drains leaked water into the rear left wheel well filling it up with water into the trunk where the spare wheel well is with picture evidence of the amount of water. It rained the night prior. There were no prior warning signs or any issues. Everything was working fine until it was not. The comfort control module needs to be completely rewired and the sunroof drains need to be completely replaces. If this happened while I was driving I would have lost complete control of the vehicle as all power to the car was off.
Additional Notes:
The comfort control module catastrophically failed. There is video evidence of the condition the module is in. The whole car shut down. Nothing electronic worked. Doors unlocked, trunk opened, gas cap unlocked, couldn't start car or change gears, roll up/down windows, or lock the doors. The dealership has confirmed the sunroof drains leaked water into the rear left wheel well filling it up with water into the trunk where the spare wheel well is with picture evidence of the amount of water. It rained the night prior. There were no prior warning signs or any issues. Everything was working fine until it was not. The comfort control module needs to be completely rewired and the sunroof drains need to be completely replaces. If this happened while I was driving I would have lost complete control of the vehicle as all power to the car was off.
Mfg Campaign: 11538957
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Corrective Action:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Additional Notes:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Mfg Campaign: 11534347
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Corrective Action:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Additional Notes:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Mfg Campaign: 11534347
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Corrective Action:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Additional Notes:
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.
Mfg Campaign: 11534347
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Corrective Action:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Additional Notes:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Mfg Campaign: 11534219
Recall Date: Jul 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Corrective Action:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Additional Notes:
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on
Mfg Campaign: 11534219
Recall Date: Jul 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Corrective Action:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Additional Notes:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Mfg Campaign: 11533882
Recall Date: Jul 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Corrective Action:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Additional Notes:
Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car
Mfg Campaign: 11533882
Recall Date: Jul 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Corrective Action:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Additional Notes:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Mfg Campaign: 11533619
Recall Date: Jul 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Corrective Action:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Additional Notes:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Mfg Campaign: 11533619
Recall Date: Jul 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Corrective Action:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Additional Notes:
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
Mfg Campaign: 11533619
Recall Date: Jul 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
On July 12, 2023 I took my 2018 Audi Q5 to the dealership of Westwood in Audi Massachusetts for an oil change. according to the dealer, the coil mount was broken, and it would lead to coil spring breaking. it is concerning because the car only has 53,000 miles and it’s driven only on the street and it’s not used for off-road and it was never driven hard. Only this dealership ever touched my car and they had never reported any flaws while I had the extended 5-year warranty. This was my first dealership visit for no change without extended warranty. If the coil springs break, I will have no warning so it seems like a safety concern given that the car is relatively new. I searched on the web and apparently 2018 Audi Q5 seem to have a problem with the rear driver side coil springs and coil mount. Did dealership said this is normal wear and tear on the 53,000 mile Audi. They also said that the engine mount would have to be replaced soon in the near future, and they said it was normal wear and tear. I guess the engine could fall on the ground, another safety problem without any warning. Thank you for your time.
Corrective Action:
On July 12, 2023 I took my 2018 Audi Q5 to the dealership of Westwood in Audi Massachusetts for an oil change. according to the dealer, the coil mount was broken, and it would lead to coil spring breaking. it is concerning because the car only has 53,000 miles and it’s driven only on the street and it’s not used for off-road and it was never driven hard. Only this dealership ever touched my car and they had never reported any flaws while I had the extended 5-year warranty. This was my first dealership visit for no change without extended warranty. If the coil springs break, I will have no warning so it seems like a safety concern given that the car is relatively new. I searched on the web and apparently 2018 Audi Q5 seem to have a problem with the rear driver side coil springs and coil mount. Did dealership said this is normal wear and tear on the 53,000 mile Audi. They also said that the engine mount would have to be replaced soon in the near future, and they said it was normal wear and tear. I guess the engine could fall on the ground, another safety problem without any warning. Thank you for your time.
Additional Notes:
On July 12, 2023 I took my 2018 Audi Q5 to the dealership of Westwood in Audi Massachusetts for an oil change. according to the dealer, the coil mount was broken, and it would lead to coil spring breaking. it is concerning because the car only has 53,000 miles and it’s driven only on the street and it’s not used for off-road and it was never driven hard. Only this dealership ever touched my car and they had never reported any flaws while I had the extended 5-year warranty. This was my first dealership visit for no change without extended warranty. If the coil springs break, I will have no warning so it seems like a safety concern given that the car is relatively new. I searched on the web and apparently 2018 Audi Q5 seem to have a problem with the rear driver side coil springs and coil mount. Did dealership said this is normal wear and tear on the 53,000 mile Audi. They also said that the engine mount would have to be replaced soon in the near future, and they said it was normal wear and tear. I guess the engine could fall on the ground, another safety problem without any warning. Thank you for your time.
Mfg Campaign: 11533130
Recall Date: Jul 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Corrective Action:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Additional Notes:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Mfg Campaign: 11532835
Recall Date: Jul 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Corrective Action:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Additional Notes:
We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.
Mfg Campaign: 11532835
Recall Date: Jul 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Corrective Action:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Additional Notes:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Mfg Campaign: 11532248
Recall Date: Jul 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Corrective Action:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Additional Notes:
My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year
Mfg Campaign: 11532248
Recall Date: Jul 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My 2018 Audi Q5 has 53,000 miles per the dealer the coil spring seat is broken. Driver rear spring is broken ,rear coil spring mounts are corroded, and if left on resolved my suspension can fail. The dealer also states that this may result in uneven tire wear poor handling in for fuel economy. It is somewhat confusing because all this sounds like a major safety issue since involves the suspension. A simple, Google search also showed me that I’m not alone, that many customers are experiencing serious, similar problems with low mileage Audi cars. As always, thank you for your time I have all documentation for my car which was purchased at the dealership and serviced at the dealership without any problems being reported until now
Corrective Action:
My 2018 Audi Q5 has 53,000 miles per the dealer the coil spring seat is broken. Driver rear spring is broken ,rear coil spring mounts are corroded, and if left on resolved my suspension can fail. The dealer also states that this may result in uneven tire wear poor handling in for fuel economy. It is somewhat confusing because all this sounds like a major safety issue since involves the suspension. A simple, Google search also showed me that I’m not alone, that many customers are experiencing serious, similar problems with low mileage Audi cars. As always, thank you for your time I have all documentation for my car which was purchased at the dealership and serviced at the dealership without any problems being reported until now
Additional Notes:
My 2018 Audi Q5 has 53,000 miles per the dealer the coil spring seat is broken. Driver rear spring is broken ,rear coil spring mounts are corroded, and if left on resolved my suspension can fail. The dealer also states that this may result in uneven tire wear poor handling in for fuel economy. It is somewhat confusing because all this sounds like a major safety issue since involves the suspension. A simple, Google search also showed me that I’m not alone, that many customers are experiencing serious, similar problems with low mileage Audi cars. As always, thank you for your time I have all documentation for my car which was purchased at the dealership and serviced at the dealership without any problems being reported until now
Mfg Campaign: 11532297
Recall Date: Jul 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on so I stopped at the nearest auto repair shop and the codes came back that the thermostat was sticking partially closed and the water pump was leaking.
Corrective Action:
The check engine light came on so I stopped at the nearest auto repair shop and the codes came back that the thermostat was sticking partially closed and the water pump was leaking.
Additional Notes:
The check engine light came on so I stopped at the nearest auto repair shop and the codes came back that the thermostat was sticking partially closed and the water pump was leaking.
Mfg Campaign: 11531417
Recall Date: Jul 10, 2023
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