Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
During a normal service visit it was brought to my attention that the rear suspension coil was broken. They attributed this to normal wear and tear after only 52,000 miles. Upon research it seems this is far more common in 2018 Q5s than it should be this is early.
Corrective Action:
During a normal service visit it was brought to my attention that the rear suspension coil was broken. They attributed this to normal wear and tear after only 52,000 miles. Upon research it seems this is far more common in 2018 Q5s than it should be this is early.
Additional Notes:
During a normal service visit it was brought to my attention that the rear suspension coil was broken. They attributed this to normal wear and tear after only 52,000 miles. Upon research it seems this is far more common in 2018 Q5s than it should be this is early.
Mfg Campaign: 11498469
Recall Date: Dec 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Corrective Action:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Additional Notes:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Mfg Campaign: 11498164
Recall Date: Dec 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Corrective Action:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Additional Notes:
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Mfg Campaign: 11498164
Recall Date: Dec 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear coil spring on passenger side broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy (see attached photographs). Vehicle had 55,645 miles on it. Dealer charged $720 to repair. From online search, there seems to be a high number of Audi Q5's from 2018 model year with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered.
Corrective Action:
Rear coil spring on passenger side broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy (see attached photographs). Vehicle had 55,645 miles on it. Dealer charged $720 to repair. From online search, there seems to be a high number of Audi Q5's from 2018 model year with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered.
Additional Notes:
Rear coil spring on passenger side broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy (see attached photographs). Vehicle had 55,645 miles on it. Dealer charged $720 to repair. From online search, there seems to be a high number of Audi Q5's from 2018 model year with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered.
Mfg Campaign: 11496011
Recall Date: Dec 5, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Corrective Action:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Additional Notes:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Mfg Campaign: 11495457
Recall Date: Nov 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Corrective Action:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Additional Notes:
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Mfg Campaign: 11495457
Recall Date: Nov 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Corrective Action:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Additional Notes:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Mfg Campaign: 11490901
Recall Date: Oct 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Corrective Action:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Additional Notes:
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Mfg Campaign: 11490901
Recall Date: Oct 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
When a front seat passenger is present, the passenger airbag warning light comes on with a "malfunction" error displayed, then goes off.
Corrective Action:
When a front seat passenger is present, the passenger airbag warning light comes on with a "malfunction" error displayed, then goes off.
Additional Notes:
When a front seat passenger is present, the passenger airbag warning light comes on with a "malfunction" error displayed, then goes off.
Mfg Campaign: 11488224
Recall Date: Oct 6, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Corrective Action:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Additional Notes:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Mfg Campaign: 11487291
Recall Date: Sep 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Corrective Action:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Additional Notes:
Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.
Mfg Campaign: 11487291
Recall Date: Sep 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Both rear coil springs observed to have failed (broken) upon bringing car to mechanic for brake job. Less than 60k miles.
Corrective Action:
Both rear coil springs observed to have failed (broken) upon bringing car to mechanic for brake job. Less than 60k miles.
Additional Notes:
Both rear coil springs observed to have failed (broken) upon bringing car to mechanic for brake job. Less than 60k miles.
Mfg Campaign: 11485724
Recall Date: Sep 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Both rear springs broke. Possible risk to wheel and arm support. No towing, road hazard or excessive load. Car has 48,000 miles. Others reported same problem on Audi members site. Unable to reach Audi USA. Dealer says my problem.
Corrective Action:
Both rear springs broke. Possible risk to wheel and arm support. No towing, road hazard or excessive load. Car has 48,000 miles. Others reported same problem on Audi members site. Unable to reach Audi USA. Dealer says my problem.
Additional Notes:
Both rear springs broke. Possible risk to wheel and arm support. No towing, road hazard or excessive load. Car has 48,000 miles. Others reported same problem on Audi members site. Unable to reach Audi USA. Dealer says my problem.
Mfg Campaign: 11484023
Recall Date: Sep 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving at a relatively low speed, approximately 30 mph, I approached a red light and proceeded to slow down. The brakes did not engage, so I continue to pump them but had to swerve into the right lane to avoid hitting the car in front of me. Fortunately, there wasn’t a car in the right lane. It was raining but not heavily, although earlier we did go through heavy rain on the freeway. After this incident we still had to drive about 5 more miles to get to our destination. The brakes worked the rest of the way. I took the car to Audi to have them check it and they said they didn’t find anything; however, this was certainly some sort of brake malfunction.
Corrective Action:
While driving at a relatively low speed, approximately 30 mph, I approached a red light and proceeded to slow down. The brakes did not engage, so I continue to pump them but had to swerve into the right lane to avoid hitting the car in front of me. Fortunately, there wasn’t a car in the right lane. It was raining but not heavily, although earlier we did go through heavy rain on the freeway. After this incident we still had to drive about 5 more miles to get to our destination. The brakes worked the rest of the way. I took the car to Audi to have them check it and they said they didn’t find anything; however, this was certainly some sort of brake malfunction.
Additional Notes:
While driving at a relatively low speed, approximately 30 mph, I approached a red light and proceeded to slow down. The brakes did not engage, so I continue to pump them but had to swerve into the right lane to avoid hitting the car in front of me. Fortunately, there wasn’t a car in the right lane. It was raining but not heavily, although earlier we did go through heavy rain on the freeway. After this incident we still had to drive about 5 more miles to get to our destination. The brakes worked the rest of the way. I took the car to Audi to have them check it and they said they didn’t find anything; however, this was certainly some sort of brake malfunction.
Mfg Campaign: 11471568
Recall Date: Jun 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Corrective Action:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Additional Notes:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Mfg Campaign: 11468263
Recall Date: Jun 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Corrective Action:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Additional Notes:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Mfg Campaign: 11468263
Recall Date: Jun 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Corrective Action:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Additional Notes:
On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns
Mfg Campaign: 11468263
Recall Date: Jun 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Took the vehicle to the local dealer for a car damage repair but notified at multi-point checks that the thermostat housing is leaking coolant. It ran 43K miles only and this is a known issue so should be recalled.
Corrective Action:
Took the vehicle to the local dealer for a car damage repair but notified at multi-point checks that the thermostat housing is leaking coolant. It ran 43K miles only and this is a known issue so should be recalled.
Additional Notes:
Took the vehicle to the local dealer for a car damage repair but notified at multi-point checks that the thermostat housing is leaking coolant. It ran 43K miles only and this is a known issue so should be recalled.
Mfg Campaign: 11466050
Recall Date: May 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The cars emergency brake system malfunctioned on our 2018 Audi Q5 Premium Plus, causing the brakes to lock up for no reason while traveling on a busy street at 35 mph. The force of the braking was enough to cause a bruise from the seatbelt. The risk is potential loss of control of the car, especially if this occurred at a higher speed, or being rear ended. We immediately took the car to an Audi dealer who could not ID an issue from looking at fault codes. We have been experiencing other bogus warning messages: light system warning (nothing wrong), engine RPM exceeded warnings (engine RPMs never close to being exceeded), phone SOS errors. NO warnings or symptoms regarding the brake system. Dealer says to monitor. We have been driving the car for about a week since, and have not experienced the same issue again.
Corrective Action:
The cars emergency brake system malfunctioned on our 2018 Audi Q5 Premium Plus, causing the brakes to lock up for no reason while traveling on a busy street at 35 mph. The force of the braking was enough to cause a bruise from the seatbelt. The risk is potential loss of control of the car, especially if this occurred at a higher speed, or being rear ended. We immediately took the car to an Audi dealer who could not ID an issue from looking at fault codes. We have been experiencing other bogus warning messages: light system warning (nothing wrong), engine RPM exceeded warnings (engine RPMs never close to being exceeded), phone SOS errors. NO warnings or symptoms regarding the brake system. Dealer says to monitor. We have been driving the car for about a week since, and have not experienced the same issue again.
Additional Notes:
The cars emergency brake system malfunctioned on our 2018 Audi Q5 Premium Plus, causing the brakes to lock up for no reason while traveling on a busy street at 35 mph. The force of the braking was enough to cause a bruise from the seatbelt. The risk is potential loss of control of the car, especially if this occurred at a higher speed, or being rear ended. We immediately took the car to an Audi dealer who could not ID an issue from looking at fault codes. We have been experiencing other bogus warning messages: light system warning (nothing wrong), engine RPM exceeded warnings (engine RPMs never close to being exceeded), phone SOS errors. NO warnings or symptoms regarding the brake system. Dealer says to monitor. We have been driving the car for about a week since, and have not experienced the same issue again.
Mfg Campaign: 11455805
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR HATCH RANDOMLY OPEN DURING OPERATIONS AND WHILE SITTING PARKED.
Corrective Action:
REAR HATCH RANDOMLY OPEN DURING OPERATIONS AND WHILE SITTING PARKED.
Additional Notes:
REAR HATCH RANDOMLY OPEN DURING OPERATIONS AND WHILE SITTING PARKED.
Mfg Campaign: 11450027
Recall Date: Feb 2, 2022
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