Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Corrective Action:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Additional Notes:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Mfg Campaign: 11561231
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Corrective Action:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Additional Notes:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Mfg Campaign: 11561288
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Corrective Action:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Additional Notes:
For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.
Mfg Campaign: 11561288
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V737000 (Structure) however, the front driver's side wheel arch trim panel was detaching from the frame. The contact related the failure to NHTSA Campaign Number: 19V737000 (Structure). The manufacturer was made aware of the issue and informed the contact that the repair was not covered. The vehicle had not been repaired. The failure mileage was 32,827.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V737000 (Structure) however, the front driver's side wheel arch trim panel was detaching from the frame. The contact related the failure to NHTSA Campaign Number: 19V737000 (Structure). The manufacturer was made aware of the issue and informed the contact that the repair was not covered. The vehicle had not been repaired. The failure mileage was 32,827.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V737000 (Structure) however, the front driver's side wheel arch trim panel was detaching from the frame. The contact related the failure to NHTSA Campaign Number: 19V737000 (Structure). The manufacturer was made aware of the issue and informed the contact that the repair was not covered. The vehicle had not been repaired. The failure mileage was 32,827.
Mfg Campaign: 11556925
Recall Date: Nov 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Corrective Action:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Additional Notes:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Mfg Campaign: 11553181
Recall Date: Nov 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Corrective Action:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Additional Notes:
The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.
Mfg Campaign: 11553181
Recall Date: Nov 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Corrective Action:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Additional Notes:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Mfg Campaign: 11552478
Recall Date: Oct 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Corrective Action:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Additional Notes:
Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.
Mfg Campaign: 11552478
Recall Date: Oct 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Corrective Action:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Additional Notes:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Mfg Campaign: 11552232
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Corrective Action:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Additional Notes:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Mfg Campaign: 11552232
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Corrective Action:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Additional Notes:
Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.
Mfg Campaign: 11552232
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that vehicle failed to start. The contact stated that while replacing the battery, he observed condensation near the wiring. The vehicle was taken to an independent mechanic where the vehicle was hoisted up and there was condensation draining from the driver’s side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that vehicle failed to start. The contact stated that while replacing the battery, he observed condensation near the wiring. The vehicle was taken to an independent mechanic where the vehicle was hoisted up and there was condensation draining from the driver’s side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that vehicle failed to start. The contact stated that while replacing the battery, he observed condensation near the wiring. The vehicle was taken to an independent mechanic where the vehicle was hoisted up and there was condensation draining from the driver’s side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
Mfg Campaign: 11552277
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Hello, On September 29, 2023 while I was driving my 2018 Audi Q5 a light come out "Steering malfunction! Please stop vehicle". I called the Dealer Audi Arrowhead in Peoria, Arizona, and schedule an appointment for October3, 2023 to do a diagnose. I drove the car throughout these days and I have not notice anything wrong with the car, except that light. I went to the dealer they proceed the diagnosis, gave me the code C101C07, and the quote to do steering gear replacement. I asked them: if the car is drivable, is just that light on the dashboard, why you can not do a software update? Because they refused to do that, I called Audi USA, and after a few days of back and forth communication they refused to do the software update and agreed to participate with the repairs and cover 50% of the repair cost. I pick up the car from Audi Arrowhead (they did not provide a print out result for diagnosis, also no bill for diagnosis) and I called Audi Scottsdale and because they confirmed me that they can do a software update I decided to bring the car in their shop and have again a diagnosis done. The same code was founded and of course they refused to give me a print out result, and I got charged $210. Even they admit the car does not show sign of something broken, telling me that it is possible that it will never show signs of failure they refused to do the software update. Because it doesn't make sense to me that the car runs perfectly, as always, only the light is on in the dashboard, I ask you to help me and intervene by asking Audi to issue a bulletin to update the software on my 2018 Audi Q5. Thank you in advance!!!
Corrective Action:
Hello, On September 29, 2023 while I was driving my 2018 Audi Q5 a light come out "Steering malfunction! Please stop vehicle". I called the Dealer Audi Arrowhead in Peoria, Arizona, and schedule an appointment for October3, 2023 to do a diagnose. I drove the car throughout these days and I have not notice anything wrong with the car, except that light. I went to the dealer they proceed the diagnosis, gave me the code C101C07, and the quote to do steering gear replacement. I asked them: if the car is drivable, is just that light on the dashboard, why you can not do a software update? Because they refused to do that, I called Audi USA, and after a few days of back and forth communication they refused to do the software update and agreed to participate with the repairs and cover 50% of the repair cost. I pick up the car from Audi Arrowhead (they did not provide a print out result for diagnosis, also no bill for diagnosis) and I called Audi Scottsdale and because they confirmed me that they can do a software update I decided to bring the car in their shop and have again a diagnosis done. The same code was founded and of course they refused to give me a print out result, and I got charged $210. Even they admit the car does not show sign of something broken, telling me that it is possible that it will never show signs of failure they refused to do the software update. Because it doesn't make sense to me that the car runs perfectly, as always, only the light is on in the dashboard, I ask you to help me and intervene by asking Audi to issue a bulletin to update the software on my 2018 Audi Q5. Thank you in advance!!!
Additional Notes:
Hello, On September 29, 2023 while I was driving my 2018 Audi Q5 a light come out "Steering malfunction! Please stop vehicle". I called the Dealer Audi Arrowhead in Peoria, Arizona, and schedule an appointment for October3, 2023 to do a diagnose. I drove the car throughout these days and I have not notice anything wrong with the car, except that light. I went to the dealer they proceed the diagnosis, gave me the code C101C07, and the quote to do steering gear replacement. I asked them: if the car is drivable, is just that light on the dashboard, why you can not do a software update? Because they refused to do that, I called Audi USA, and after a few days of back and forth communication they refused to do the software update and agreed to participate with the repairs and cover 50% of the repair cost. I pick up the car from Audi Arrowhead (they did not provide a print out result for diagnosis, also no bill for diagnosis) and I called Audi Scottsdale and because they confirmed me that they can do a software update I decided to bring the car in their shop and have again a diagnosis done. The same code was founded and of course they refused to give me a print out result, and I got charged $210. Even they admit the car does not show sign of something broken, telling me that it is possible that it will never show signs of failure they refused to do the software update. Because it doesn't make sense to me that the car runs perfectly, as always, only the light is on in the dashboard, I ask you to help me and intervene by asking Audi to issue a bulletin to update the software on my 2018 Audi Q5. Thank you in advance!!!
Mfg Campaign: 11552316
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Passenger side broken Rear Spring was uncovered when Audi Q5 was brought in for it's annual service. There were no warning lights or messages indicating the suspension was broken. This vehicle is drive gently, is NOT used to tow, carry heavy loads or go off road.
Corrective Action:
Passenger side broken Rear Spring was uncovered when Audi Q5 was brought in for it's annual service. There were no warning lights or messages indicating the suspension was broken. This vehicle is drive gently, is NOT used to tow, carry heavy loads or go off road.
Additional Notes:
Passenger side broken Rear Spring was uncovered when Audi Q5 was brought in for it's annual service. There were no warning lights or messages indicating the suspension was broken. This vehicle is drive gently, is NOT used to tow, carry heavy loads or go off road.
Mfg Campaign: 11551320
Recall Date: Oct 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (Ciocca Audi, State College, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.
Corrective Action:
My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (Ciocca Audi, State College, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.
Additional Notes:
My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (Ciocca Audi, State College, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.
Mfg Campaign: 11550333
Recall Date: Oct 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the C Pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.
Corrective Action:
Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the C Pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.
Additional Notes:
Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the C Pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.
Mfg Campaign: 11549139
Recall Date: Oct 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Corrective Action:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Additional Notes:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Mfg Campaign: 11546309
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Corrective Action:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Additional Notes:
Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)
Mfg Campaign: 11546309
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Corrective Action:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Additional Notes:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Mfg Campaign: 11546356
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Corrective Action:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Additional Notes:
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
Mfg Campaign: 11546356
Recall Date: Sep 25, 2023
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