Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Corrective Action:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Additional Notes:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Mfg Campaign: 11579096
Recall Date: Mar 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Corrective Action:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Additional Notes:
-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.
Mfg Campaign: 11579096
Recall Date: Mar 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear spring has broken at 50k miles. This is a potentially catastrophic outcome at speed. Vehicle is not used for towing or any sort of off road use. Estimate from the dealer was $2000 to replace both rear springs. The dealer said that "it happens" and would not cover the failure. The car is driven as a commuting car - really? After some online research, apparently this is a somewhat common issue that Audi refuses to acknowledge or address - it's a "maintenance item". Sorry - this is a safety issue. No spring should fail at 50k miles.
Corrective Action:
Rear spring has broken at 50k miles. This is a potentially catastrophic outcome at speed. Vehicle is not used for towing or any sort of off road use. Estimate from the dealer was $2000 to replace both rear springs. The dealer said that "it happens" and would not cover the failure. The car is driven as a commuting car - really? After some online research, apparently this is a somewhat common issue that Audi refuses to acknowledge or address - it's a "maintenance item". Sorry - this is a safety issue. No spring should fail at 50k miles.
Additional Notes:
Rear spring has broken at 50k miles. This is a potentially catastrophic outcome at speed. Vehicle is not used for towing or any sort of off road use. Estimate from the dealer was $2000 to replace both rear springs. The dealer said that "it happens" and would not cover the failure. The car is driven as a commuting car - really? After some online research, apparently this is a somewhat common issue that Audi refuses to acknowledge or address - it's a "maintenance item". Sorry - this is a safety issue. No spring should fail at 50k miles.
Mfg Campaign: 11577341
Recall Date: Mar 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Mfg Campaign: 11577415
Recall Date: Mar 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Mfg Campaign: 11577415
Recall Date: Mar 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine stopped working at 72,000 Miles. After the fact, I have read several complaints of the engine blowing well under 100,000 miles. Audi does NOT give warranties on engines after 50,000 miles...how convenient! In addition, Insurance will not cover this. I have read several complaints about engines blowing just after 50,000 miles. To have the 2018 Audi Q5 engine repaired with the new engine is $11,000 plus the labor $3,000-$4,000. Unfortunately, I still owe $19,000 to the bank! Bankruptcy is looming and I have had near-perfect credit my entire life.
Corrective Action:
The engine stopped working at 72,000 Miles. After the fact, I have read several complaints of the engine blowing well under 100,000 miles. Audi does NOT give warranties on engines after 50,000 miles...how convenient! In addition, Insurance will not cover this. I have read several complaints about engines blowing just after 50,000 miles. To have the 2018 Audi Q5 engine repaired with the new engine is $11,000 plus the labor $3,000-$4,000. Unfortunately, I still owe $19,000 to the bank! Bankruptcy is looming and I have had near-perfect credit my entire life.
Additional Notes:
The engine stopped working at 72,000 Miles. After the fact, I have read several complaints of the engine blowing well under 100,000 miles. Audi does NOT give warranties on engines after 50,000 miles...how convenient! In addition, Insurance will not cover this. I have read several complaints about engines blowing just after 50,000 miles. To have the 2018 Audi Q5 engine repaired with the new engine is $11,000 plus the labor $3,000-$4,000. Unfortunately, I still owe $19,000 to the bank! Bankruptcy is looming and I have had near-perfect credit my entire life.
Mfg Campaign: 11573936
Recall Date: Feb 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I was recently driving and heard a funny noise from back right of car. Looked underneath and saw a broken spring (I have the broken spring) . I am the original owner of this car and it only has 36,645 miles on it. Never been off-road, hauled anything, or had anything heavy in back. In looking online afterwards this seems to be a common problem in 2018 Audi Q5s. This defect could have caused a serious accident if I hadn't noticed the sound and had it fixed.This is ridiculous for this to fail on this expensive of a vehicle with such low mileage. I had to replace both rear springs (shouldn't only replace one) and have an alignment which ended up costing me $1013.01. I really think I should be reimbursed by Audi since this is a known defect! Thank you.
Corrective Action:
I was recently driving and heard a funny noise from back right of car. Looked underneath and saw a broken spring (I have the broken spring) . I am the original owner of this car and it only has 36,645 miles on it. Never been off-road, hauled anything, or had anything heavy in back. In looking online afterwards this seems to be a common problem in 2018 Audi Q5s. This defect could have caused a serious accident if I hadn't noticed the sound and had it fixed.This is ridiculous for this to fail on this expensive of a vehicle with such low mileage. I had to replace both rear springs (shouldn't only replace one) and have an alignment which ended up costing me $1013.01. I really think I should be reimbursed by Audi since this is a known defect! Thank you.
Additional Notes:
I was recently driving and heard a funny noise from back right of car. Looked underneath and saw a broken spring (I have the broken spring) . I am the original owner of this car and it only has 36,645 miles on it. Never been off-road, hauled anything, or had anything heavy in back. In looking online afterwards this seems to be a common problem in 2018 Audi Q5s. This defect could have caused a serious accident if I hadn't noticed the sound and had it fixed.This is ridiculous for this to fail on this expensive of a vehicle with such low mileage. I had to replace both rear springs (shouldn't only replace one) and have an alignment which ended up costing me $1013.01. I really think I should be reimbursed by Audi since this is a known defect! Thank you.
Mfg Campaign: 11572691
Recall Date: Feb 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Corrective Action:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Additional Notes:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Mfg Campaign: 11572844
Recall Date: Feb 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Corrective Action:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Additional Notes:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Mfg Campaign: 11572844
Recall Date: Feb 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Corrective Action:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Additional Notes:
This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)
Mfg Campaign: 11572844
Recall Date: Feb 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the Auto START/STOP, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the Auto START/STOP, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the Auto START/STOP, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Mfg Campaign: 11571686
Recall Date: Feb 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My 2018 Q5 with around 60k miles had a rear passenger side coil spring break. There is a forum with many other people that have the exact same issue and I believe this is a defect/ faulty design as we all have had the coil break in the same location under similar low mileage. There are 5-6 people on this page alone with the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2018 Q5 with around 60k miles had a rear passenger side coil spring break. There is a forum with many other people that have the exact same issue and I believe this is a defect/ faulty design as we all have had the coil break in the same location under similar low mileage. There are 5-6 people on this page alone with the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2018 Q5 with around 60k miles had a rear passenger side coil spring break. There is a forum with many other people that have the exact same issue and I believe this is a defect/ faulty design as we all have had the coil break in the same location under similar low mileage. There are 5-6 people on this page alone with the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569919
Recall Date: Feb 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Motor mount leaking hydraulic fluid
Corrective Action:
Motor mount leaking hydraulic fluid
Additional Notes:
Motor mount leaking hydraulic fluid
Mfg Campaign: 11569822
Recall Date: Feb 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
UNKOWN Best assessment: Audible beeping 6 times. Pause. Repeats audible beeping six times. Repeats. Passenger seat unoccupied with no items on passenger seat. Connect passenger seat belt (without occupant) and beeping stops. Suspect faulty passenger seat sensor.
Corrective Action:
UNKOWN Best assessment: Audible beeping 6 times. Pause. Repeats audible beeping six times. Repeats. Passenger seat unoccupied with no items on passenger seat. Connect passenger seat belt (without occupant) and beeping stops. Suspect faulty passenger seat sensor.
Additional Notes:
UNKOWN Best assessment: Audible beeping 6 times. Pause. Repeats audible beeping six times. Repeats. Passenger seat unoccupied with no items on passenger seat. Connect passenger seat belt (without occupant) and beeping stops. Suspect faulty passenger seat sensor.
Mfg Campaign: 11569194
Recall Date: Feb 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Thermostat failed causing the engine to overheat causing veh to unable to reach required rpm’s.
Corrective Action:
Thermostat failed causing the engine to overheat causing veh to unable to reach required rpm’s.
Additional Notes:
Thermostat failed causing the engine to overheat causing veh to unable to reach required rpm’s.
Mfg Campaign: 11566660
Recall Date: Jan 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Corrective Action:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Additional Notes:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Mfg Campaign: 11565118
Recall Date: Jan 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Corrective Action:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Additional Notes:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Mfg Campaign: 11565118
Recall Date: Jan 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Corrective Action:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Additional Notes:
I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.
Mfg Campaign: 11565118
Recall Date: Jan 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Corrective Action:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Additional Notes:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Mfg Campaign: 11561231
Recall Date: Dec 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Corrective Action:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Additional Notes:
Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.
Mfg Campaign: 11561231
Recall Date: Dec 21, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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