Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Roof drains clogged resulting in water filling the interior left rear wheelwell where ligting control modules are stored and are not waterproofed. Design defect allowing water incursion into an electrical connection system that is not waterproofed resulted in sudden and immediate multiple lighting system failure, road hazard.
Corrective Action:
Roof drains clogged resulting in water filling the interior left rear wheelwell where ligting control modules are stored and are not waterproofed. Design defect allowing water incursion into an electrical connection system that is not waterproofed resulted in sudden and immediate multiple lighting system failure, road hazard.
Additional Notes:
Roof drains clogged resulting in water filling the interior left rear wheelwell where ligting control modules are stored and are not waterproofed. Design defect allowing water incursion into an electrical connection system that is not waterproofed resulted in sudden and immediate multiple lighting system failure, road hazard.
Mfg Campaign: 11622405
Recall Date: Oct 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Corrective Action:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Additional Notes:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Mfg Campaign: 11621556
Recall Date: Oct 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Corrective Action:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Additional Notes:
My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.
Mfg Campaign: 11621556
Recall Date: Oct 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On 06/13/24, milage 61023, I experienced a failure in Left Tail Light. There was no damage to the housing unit, ie a crack in the lighting unit, but I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. The repair was $470.00 for parts and $100 in labor subtotal $570.00 before tax and a dealer discount of $57. 03 total $541.51. I was shocked that it was over $500 to replace a brake light. Then 09/12/24, milage 63515, (3) months and 2,492 miles later I experienced a failure in the Right Tail Light. Again, there was no damage to the housing unit and I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. This repair was provided to me with a dealer discount to the price after tax $481.59. When I asked if this was a recall item I was told no it is not. I asked if there was after-market replacement part as this seems to be a product defect I was told no there are no after-market parts available. I was told that these parts are kept in stock as this is a know issue for all Audi's with the tail brake lights close to the bumper. This is a safety issue as you can not drive the car with a defective brake light. I called Audi USA and reported my complaint and asked for some compensation but more importantly wanted to document this safety issue and after review was offered $200 off future repairs at my local dealer. This is safety issue and there is no reason to pay $1,023.10 for required brake lights repair due to housing unit that does not keep moisture out.
Corrective Action:
On 06/13/24, milage 61023, I experienced a failure in Left Tail Light. There was no damage to the housing unit, ie a crack in the lighting unit, but I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. The repair was $470.00 for parts and $100 in labor subtotal $570.00 before tax and a dealer discount of $57. 03 total $541.51. I was shocked that it was over $500 to replace a brake light. Then 09/12/24, milage 63515, (3) months and 2,492 miles later I experienced a failure in the Right Tail Light. Again, there was no damage to the housing unit and I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. This repair was provided to me with a dealer discount to the price after tax $481.59. When I asked if this was a recall item I was told no it is not. I asked if there was after-market replacement part as this seems to be a product defect I was told no there are no after-market parts available. I was told that these parts are kept in stock as this is a know issue for all Audi's with the tail brake lights close to the bumper. This is a safety issue as you can not drive the car with a defective brake light. I called Audi USA and reported my complaint and asked for some compensation but more importantly wanted to document this safety issue and after review was offered $200 off future repairs at my local dealer. This is safety issue and there is no reason to pay $1,023.10 for required brake lights repair due to housing unit that does not keep moisture out.
Additional Notes:
On 06/13/24, milage 61023, I experienced a failure in Left Tail Light. There was no damage to the housing unit, ie a crack in the lighting unit, but I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. The repair was $470.00 for parts and $100 in labor subtotal $570.00 before tax and a dealer discount of $57. 03 total $541.51. I was shocked that it was over $500 to replace a brake light. Then 09/12/24, milage 63515, (3) months and 2,492 miles later I experienced a failure in the Right Tail Light. Again, there was no damage to the housing unit and I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. This repair was provided to me with a dealer discount to the price after tax $481.59. When I asked if this was a recall item I was told no it is not. I asked if there was after-market replacement part as this seems to be a product defect I was told no there are no after-market parts available. I was told that these parts are kept in stock as this is a know issue for all Audi's with the tail brake lights close to the bumper. This is a safety issue as you can not drive the car with a defective brake light. I called Audi USA and reported my complaint and asked for some compensation but more importantly wanted to document this safety issue and after review was offered $200 off future repairs at my local dealer. This is safety issue and there is no reason to pay $1,023.10 for required brake lights repair due to housing unit that does not keep moisture out.
Mfg Campaign: 11615892
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
When going in for an oil change and tire change the dealer noticed both rear springs were broken.
Corrective Action:
When going in for an oil change and tire change the dealer noticed both rear springs were broken.
Additional Notes:
When going in for an oil change and tire change the dealer noticed both rear springs were broken.
Mfg Campaign: 11614531
Recall Date: Sep 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Corrective Action:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Additional Notes:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Mfg Campaign: 11614106
Recall Date: Sep 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Corrective Action:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Additional Notes:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Mfg Campaign: 11614106
Recall Date: Sep 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Corrective Action:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Additional Notes:
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.
Mfg Campaign: 11614106
Recall Date: Sep 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Corrective Action:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Additional Notes:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Mfg Campaign: 11611311
Recall Date: Aug 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Corrective Action:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Additional Notes:
The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.
Mfg Campaign: 11611311
Recall Date: Aug 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Such incident happened two times: when I was driving at normal speed, another vehicle quickly approached me from back while switching to my lane. Out of any instruction, my vehicle applied brakes to decelerate. This almost caused crash and put my safety at high risk!
Corrective Action:
Such incident happened two times: when I was driving at normal speed, another vehicle quickly approached me from back while switching to my lane. Out of any instruction, my vehicle applied brakes to decelerate. This almost caused crash and put my safety at high risk!
Additional Notes:
Such incident happened two times: when I was driving at normal speed, another vehicle quickly approached me from back while switching to my lane. Out of any instruction, my vehicle applied brakes to decelerate. This almost caused crash and put my safety at high risk!
Mfg Campaign: 11611313
Recall Date: Aug 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Mfg Campaign: 11609505
Recall Date: Aug 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Mfg Campaign: 11609505
Recall Date: Aug 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starter button does not work. use of emergency start only. Dealership says rain water running off car towards the back, gets into the wiring and causes massive damage. getting a bill of over $11,000 There are recalls on this for other Q5 years but not 2018.
Corrective Action:
Starter button does not work. use of emergency start only. Dealership says rain water running off car towards the back, gets into the wiring and causes massive damage. getting a bill of over $11,000 There are recalls on this for other Q5 years but not 2018.
Additional Notes:
Starter button does not work. use of emergency start only. Dealership says rain water running off car towards the back, gets into the wiring and causes massive damage. getting a bill of over $11,000 There are recalls on this for other Q5 years but not 2018.
Mfg Campaign: 11608185
Recall Date: Aug 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Mfg Campaign: 11607011
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Mfg Campaign: 11607011
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My dealer informed me during a routine inspection that the rear coils springs were about to break and needed replacement at only 66653 miles. Web search revealed many others who have actually failed. Manufacturer will not cover 'out of warranty' repair. As a mechanical engineer with 45 years in the light vehicle industry - 30 in safety - I can say that coil springs do not routinely fail, especially at this mileage. If the do fail at speed I'd certainly expect potential loss of control by the surprised diver.
Corrective Action:
My dealer informed me during a routine inspection that the rear coils springs were about to break and needed replacement at only 66653 miles. Web search revealed many others who have actually failed. Manufacturer will not cover 'out of warranty' repair. As a mechanical engineer with 45 years in the light vehicle industry - 30 in safety - I can say that coil springs do not routinely fail, especially at this mileage. If the do fail at speed I'd certainly expect potential loss of control by the surprised diver.
Additional Notes:
My dealer informed me during a routine inspection that the rear coils springs were about to break and needed replacement at only 66653 miles. Web search revealed many others who have actually failed. Manufacturer will not cover 'out of warranty' repair. As a mechanical engineer with 45 years in the light vehicle industry - 30 in safety - I can say that coil springs do not routinely fail, especially at this mileage. If the do fail at speed I'd certainly expect potential loss of control by the surprised diver.
Mfg Campaign: 11606819
Recall Date: Aug 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Corrective Action:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Additional Notes:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Mfg Campaign: 11604599
Recall Date: Jul 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Corrective Action:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Additional Notes:
The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.
Mfg Campaign: 11604599
Recall Date: Jul 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car was left outside for two weeks while we were gone on a trip. When we returned and attempted to start the car numerous warning lights went off related to turn signals, tail lights, engine ignition, key recognition, etc. We were able to drive the car home but the turn signals and tail lights were malfunctioning and the engine would lose power unexpectedly. Upon researching on AudiWorld Forums I came to learn I should check to see if there was any moisture in certain areas, including the rear fuse box area at the rear of the car. I checked that location and found many inches of water in the fusebox!!! I learned that MANY, MANY people with q5s have had the same problem which is RAINWATER ENTERING THE VEHICLES ELECTRICAL SYSTEM DUE TO NON-OPERABLE SUNROOF DRAIN PORTS. Yes, I searched and found an unrelated recall 90s9 but the dealer said this was not the issue, the issue is non-operable sunroof drains and the repair cost is $8,000. Having no idea of the danger I was placing my family in by driving this vehicle while its electrical system was swamped with water, I feel a class action lawsuit should be brought against the company for damages for material, labor, as well as the risk of injury or death I placed my wife and I in by driving this vehicle under such unsafe conditions. I noted there was a suit settled for this issue with other models, but not the 2018 q5. [XXX] V Audi/Volkswagon [XXX] . The idea that someone should have to face death for leaving their car in the rain does not even pass the laugh test. Someone in Audi's risk management department needs to address this and make owners whole again. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car was left outside for two weeks while we were gone on a trip. When we returned and attempted to start the car numerous warning lights went off related to turn signals, tail lights, engine ignition, key recognition, etc. We were able to drive the car home but the turn signals and tail lights were malfunctioning and the engine would lose power unexpectedly. Upon researching on AudiWorld Forums I came to learn I should check to see if there was any moisture in certain areas, including the rear fuse box area at the rear of the car. I checked that location and found many inches of water in the fusebox!!! I learned that MANY, MANY people with q5s have had the same problem which is RAINWATER ENTERING THE VEHICLES ELECTRICAL SYSTEM DUE TO NON-OPERABLE SUNROOF DRAIN PORTS. Yes, I searched and found an unrelated recall 90s9 but the dealer said this was not the issue, the issue is non-operable sunroof drains and the repair cost is $8,000. Having no idea of the danger I was placing my family in by driving this vehicle while its electrical system was swamped with water, I feel a class action lawsuit should be brought against the company for damages for material, labor, as well as the risk of injury or death I placed my wife and I in by driving this vehicle under such unsafe conditions. I noted there was a suit settled for this issue with other models, but not the 2018 q5. [XXX] V Audi/Volkswagon [XXX] . The idea that someone should have to face death for leaving their car in the rain does not even pass the laugh test. Someone in Audi's risk management department needs to address this and make owners whole again. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car was left outside for two weeks while we were gone on a trip. When we returned and attempted to start the car numerous warning lights went off related to turn signals, tail lights, engine ignition, key recognition, etc. We were able to drive the car home but the turn signals and tail lights were malfunctioning and the engine would lose power unexpectedly. Upon researching on AudiWorld Forums I came to learn I should check to see if there was any moisture in certain areas, including the rear fuse box area at the rear of the car. I checked that location and found many inches of water in the fusebox!!! I learned that MANY, MANY people with q5s have had the same problem which is RAINWATER ENTERING THE VEHICLES ELECTRICAL SYSTEM DUE TO NON-OPERABLE SUNROOF DRAIN PORTS. Yes, I searched and found an unrelated recall 90s9 but the dealer said this was not the issue, the issue is non-operable sunroof drains and the repair cost is $8,000. Having no idea of the danger I was placing my family in by driving this vehicle while its electrical system was swamped with water, I feel a class action lawsuit should be brought against the company for damages for material, labor, as well as the risk of injury or death I placed my wife and I in by driving this vehicle under such unsafe conditions. I noted there was a suit settled for this issue with other models, but not the 2018 q5. [XXX] V Audi/Volkswagon [XXX] . The idea that someone should have to face death for leaving their car in the rain does not even pass the laugh test. Someone in Audi's risk management department needs to address this and make owners whole again. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11603086
Recall Date: Jul 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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