Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE REPORTED TO SEWICKLEY AUDI, MY CLOSEST DEALER, ON SEVERAL APPOINTMENTS THAT MY BRAKES SEVERLY GRIND UPON APPLICATION. I WOULD BELIEVE THAT THE ROTORS ARE SEVERLY SCORERD OR WARPED. IT HAPPENS UPON FIRST USE EVERY DAY, AS WELL AS A LOUD GRINDING UPON EVERY STOP ESPECIALLY FROM HIGHWAY SPEEDS. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH MY BRAKES ALTHOUGH I COMPLAINED FROM MY INITIAL VISIT , MY LAST INSPECTION AND RECENTLY BROUGHT IT IN SPECIFICALLY FOR THAT. THE NOISE/ GRINDING IS BAD, BUT THE LACK OF QUALITY BRAKING HAS ME MORE CONCERNED. I AM GOING TO TAKE IT TO "MIDAS MUFFLER" OR SOMEONE ELSE TO CHECK. I BELIEVE OTHER Q5 AND CROSS LINKED VOLKSWAGENS HAVE CALIPER PROBLEMS AND I BELIEVE MY CAR DOES AS WELL BUT THEY ARE UNWILLING TO REPAIR IT UNDER WARRANTY TO SAVE COST.
Corrective Action:
I HAVE REPORTED TO SEWICKLEY AUDI, MY CLOSEST DEALER, ON SEVERAL APPOINTMENTS THAT MY BRAKES SEVERLY GRIND UPON APPLICATION. I WOULD BELIEVE THAT THE ROTORS ARE SEVERLY SCORERD OR WARPED. IT HAPPENS UPON FIRST USE EVERY DAY, AS WELL AS A LOUD GRINDING UPON EVERY STOP ESPECIALLY FROM HIGHWAY SPEEDS. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH MY BRAKES ALTHOUGH I COMPLAINED FROM MY INITIAL VISIT , MY LAST INSPECTION AND RECENTLY BROUGHT IT IN SPECIFICALLY FOR THAT. THE NOISE/ GRINDING IS BAD, BUT THE LACK OF QUALITY BRAKING HAS ME MORE CONCERNED. I AM GOING TO TAKE IT TO "MIDAS MUFFLER" OR SOMEONE ELSE TO CHECK. I BELIEVE OTHER Q5 AND CROSS LINKED VOLKSWAGENS HAVE CALIPER PROBLEMS AND I BELIEVE MY CAR DOES AS WELL BUT THEY ARE UNWILLING TO REPAIR IT UNDER WARRANTY TO SAVE COST.
Additional Notes:
I HAVE REPORTED TO SEWICKLEY AUDI, MY CLOSEST DEALER, ON SEVERAL APPOINTMENTS THAT MY BRAKES SEVERLY GRIND UPON APPLICATION. I WOULD BELIEVE THAT THE ROTORS ARE SEVERLY SCORERD OR WARPED. IT HAPPENS UPON FIRST USE EVERY DAY, AS WELL AS A LOUD GRINDING UPON EVERY STOP ESPECIALLY FROM HIGHWAY SPEEDS. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH MY BRAKES ALTHOUGH I COMPLAINED FROM MY INITIAL VISIT , MY LAST INSPECTION AND RECENTLY BROUGHT IT IN SPECIFICALLY FOR THAT. THE NOISE/ GRINDING IS BAD, BUT THE LACK OF QUALITY BRAKING HAS ME MORE CONCERNED. I AM GOING TO TAKE IT TO "MIDAS MUFFLER" OR SOMEONE ELSE TO CHECK. I BELIEVE OTHER Q5 AND CROSS LINKED VOLKSWAGENS HAVE CALIPER PROBLEMS AND I BELIEVE MY CAR DOES AS WELL BUT THEY ARE UNWILLING TO REPAIR IT UNDER WARRANTY TO SAVE COST.
Mfg Campaign: 11242898
Recall Date: Aug 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Corrective Action:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Additional Notes:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Mfg Campaign: 11240812
Recall Date: Jul 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Corrective Action:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Additional Notes:
WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT
Mfg Campaign: 11240812
Recall Date: Jul 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS). THE CONTACT STATED THAT ROYAL AUTO GROUP SERVICE (LOCATED AT 1525 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 241-8100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS). THE CONTACT STATED THAT ROYAL AUTO GROUP SERVICE (LOCATED AT 1525 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 241-8100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS). THE CONTACT STATED THAT ROYAL AUTO GROUP SERVICE (LOCATED AT 1525 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 241-8100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11232579
Recall Date: Jul 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
SQUEALING BRAKES AT SLOW SPEEDS. DEALERSHIP ABLE TO REPLICATE ISSUE BUT UNABLE TO RESOLVE ADEQUATELY. THEY ASKING US TO REPLACE ROTORS AND PADS WITH SEVERAL HUNDRED DOLLAR COST TO US. CAR IS ONLY 2 YRS OLD NOW. WE BOUGHT CPO AFTER CAR WAS USED BY DEALER SALESMAN FOR 6MO. BRAKES HAVE BEEN SQUEALING SOON AFTER WE GOT THE CAR.
Corrective Action:
SQUEALING BRAKES AT SLOW SPEEDS. DEALERSHIP ABLE TO REPLICATE ISSUE BUT UNABLE TO RESOLVE ADEQUATELY. THEY ASKING US TO REPLACE ROTORS AND PADS WITH SEVERAL HUNDRED DOLLAR COST TO US. CAR IS ONLY 2 YRS OLD NOW. WE BOUGHT CPO AFTER CAR WAS USED BY DEALER SALESMAN FOR 6MO. BRAKES HAVE BEEN SQUEALING SOON AFTER WE GOT THE CAR.
Additional Notes:
SQUEALING BRAKES AT SLOW SPEEDS. DEALERSHIP ABLE TO REPLICATE ISSUE BUT UNABLE TO RESOLVE ADEQUATELY. THEY ASKING US TO REPLACE ROTORS AND PADS WITH SEVERAL HUNDRED DOLLAR COST TO US. CAR IS ONLY 2 YRS OLD NOW. WE BOUGHT CPO AFTER CAR WAS USED BY DEALER SALESMAN FOR 6MO. BRAKES HAVE BEEN SQUEALING SOON AFTER WE GOT THE CAR.
Mfg Campaign: 11228337
Recall Date: Jun 29, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON THE MORNING OF APR. 24, I WAS ON MY WAY TO DROP OFF MY KIDS AT THEIR SCHOOL WHEN I HEARD AN EXPLOSION AND REALIZED THE REAR WINDOW OF MY CAR SHATTERED AND LEFT GLASS ON MY SON'S LAP AND ALL OVER THE BACKSEAT AND FLOORBOARD. I WAS DRIVING ON SE 20TH ST., SAMMAMISH, WA AT ABOUT 30 MILES/HR. THERE WAS NO ROCK TO CAUSE THE EXPLOSION. THANKFULLY, MY SON WAS FACING HIS SISTER, TALKING TO HER, WHEN THE EXPLOSION OCCURRED. OTHERWISE, THE GLASS MIGHT HAVE GOTTEN INTO HIS EYES. MY KIDS WERE EXTREMELY FRIGHTENED BY THIS TRAUMATIC EXPERIENCE, AND I HAD TO CONSOLE AND REASSURE THEM. I WAS FRIGHTED BUT RELIEVED THEY WERE NOT INJURED. I WENT TO AUDI BELLEVUE AND TOLD THEM THE WINDOW EXPLODED BY ITSELF. THEY SUGGESTED ME LEAVE THE CAR WITH THEM. THEY CALLED THE NEXT DAY TO SAY THE AUDI FACTORY DECLINED TO COVER THE COST. THEY TOLD ME THERE MUST HAVE BEEN AN OUTSIDE INFLUENCE TO CAUSE THE EXPLOSION, WHICH IS NOT THE TRUTH. THE WINDOW EXPLOSION SCRATCHED THE PAINT OFF THE REAR DOOR ON THE DRIVER'S SIDE. I FILED A CLAIM WITH MY INSURANCE COMPANY AND HAD AUDI FIX THE WINDOW. I PAID FOR THE $500 DEDUCTIBLE. UNFORTUNATELY, EVEN WITH THE WINDOW REPLACED, I DON'T FEEL SAFE TO DRIVE MY KIDS IN THE CAR. FURTHERMORE, MY KIDS WORRY ANOTHER WINDOW MIGHT EXPLODE ON THEM. THERE WAS NO SAFETY CHECK PERFORMED FOLLOWING THIS INCIDENT ON THE OTHER WINDOWS. ON MAY 7, I WENT TO GERBER COLLISION AND GLASS IN BELLEVUE FOR AN ESTIMATE ON THE BODY DAMAGE. THE COST IS ESTIMATED AT $1800. THE PROBABILITY IS THAT AUDI HAS DEFECTIVE WINDOWS AND THEY SHOULD BE HELD RESPONSIBLE FOR THE REPAIRS. IT WAS A VERY FRIGHTENING EXPERIENCE AND DANGEROUS. WE ARE VERY DISAPPOINTED WITH AUDI. WE HOPE THEY WILL ULTIMATELY BE HELD RESPONSIBLE AND WISH FOR THIS NEVER TO HAPPEN TO ANOTHER FAMILY OR RISK INJURY TO CHILDREN.
Corrective Action:
ON THE MORNING OF APR. 24, I WAS ON MY WAY TO DROP OFF MY KIDS AT THEIR SCHOOL WHEN I HEARD AN EXPLOSION AND REALIZED THE REAR WINDOW OF MY CAR SHATTERED AND LEFT GLASS ON MY SON'S LAP AND ALL OVER THE BACKSEAT AND FLOORBOARD. I WAS DRIVING ON SE 20TH ST., SAMMAMISH, WA AT ABOUT 30 MILES/HR. THERE WAS NO ROCK TO CAUSE THE EXPLOSION. THANKFULLY, MY SON WAS FACING HIS SISTER, TALKING TO HER, WHEN THE EXPLOSION OCCURRED. OTHERWISE, THE GLASS MIGHT HAVE GOTTEN INTO HIS EYES. MY KIDS WERE EXTREMELY FRIGHTENED BY THIS TRAUMATIC EXPERIENCE, AND I HAD TO CONSOLE AND REASSURE THEM. I WAS FRIGHTED BUT RELIEVED THEY WERE NOT INJURED. I WENT TO AUDI BELLEVUE AND TOLD THEM THE WINDOW EXPLODED BY ITSELF. THEY SUGGESTED ME LEAVE THE CAR WITH THEM. THEY CALLED THE NEXT DAY TO SAY THE AUDI FACTORY DECLINED TO COVER THE COST. THEY TOLD ME THERE MUST HAVE BEEN AN OUTSIDE INFLUENCE TO CAUSE THE EXPLOSION, WHICH IS NOT THE TRUTH. THE WINDOW EXPLOSION SCRATCHED THE PAINT OFF THE REAR DOOR ON THE DRIVER'S SIDE. I FILED A CLAIM WITH MY INSURANCE COMPANY AND HAD AUDI FIX THE WINDOW. I PAID FOR THE $500 DEDUCTIBLE. UNFORTUNATELY, EVEN WITH THE WINDOW REPLACED, I DON'T FEEL SAFE TO DRIVE MY KIDS IN THE CAR. FURTHERMORE, MY KIDS WORRY ANOTHER WINDOW MIGHT EXPLODE ON THEM. THERE WAS NO SAFETY CHECK PERFORMED FOLLOWING THIS INCIDENT ON THE OTHER WINDOWS. ON MAY 7, I WENT TO GERBER COLLISION AND GLASS IN BELLEVUE FOR AN ESTIMATE ON THE BODY DAMAGE. THE COST IS ESTIMATED AT $1800. THE PROBABILITY IS THAT AUDI HAS DEFECTIVE WINDOWS AND THEY SHOULD BE HELD RESPONSIBLE FOR THE REPAIRS. IT WAS A VERY FRIGHTENING EXPERIENCE AND DANGEROUS. WE ARE VERY DISAPPOINTED WITH AUDI. WE HOPE THEY WILL ULTIMATELY BE HELD RESPONSIBLE AND WISH FOR THIS NEVER TO HAPPEN TO ANOTHER FAMILY OR RISK INJURY TO CHILDREN.
Additional Notes:
ON THE MORNING OF APR. 24, I WAS ON MY WAY TO DROP OFF MY KIDS AT THEIR SCHOOL WHEN I HEARD AN EXPLOSION AND REALIZED THE REAR WINDOW OF MY CAR SHATTERED AND LEFT GLASS ON MY SON'S LAP AND ALL OVER THE BACKSEAT AND FLOORBOARD. I WAS DRIVING ON SE 20TH ST., SAMMAMISH, WA AT ABOUT 30 MILES/HR. THERE WAS NO ROCK TO CAUSE THE EXPLOSION. THANKFULLY, MY SON WAS FACING HIS SISTER, TALKING TO HER, WHEN THE EXPLOSION OCCURRED. OTHERWISE, THE GLASS MIGHT HAVE GOTTEN INTO HIS EYES. MY KIDS WERE EXTREMELY FRIGHTENED BY THIS TRAUMATIC EXPERIENCE, AND I HAD TO CONSOLE AND REASSURE THEM. I WAS FRIGHTED BUT RELIEVED THEY WERE NOT INJURED. I WENT TO AUDI BELLEVUE AND TOLD THEM THE WINDOW EXPLODED BY ITSELF. THEY SUGGESTED ME LEAVE THE CAR WITH THEM. THEY CALLED THE NEXT DAY TO SAY THE AUDI FACTORY DECLINED TO COVER THE COST. THEY TOLD ME THERE MUST HAVE BEEN AN OUTSIDE INFLUENCE TO CAUSE THE EXPLOSION, WHICH IS NOT THE TRUTH. THE WINDOW EXPLOSION SCRATCHED THE PAINT OFF THE REAR DOOR ON THE DRIVER'S SIDE. I FILED A CLAIM WITH MY INSURANCE COMPANY AND HAD AUDI FIX THE WINDOW. I PAID FOR THE $500 DEDUCTIBLE. UNFORTUNATELY, EVEN WITH THE WINDOW REPLACED, I DON'T FEEL SAFE TO DRIVE MY KIDS IN THE CAR. FURTHERMORE, MY KIDS WORRY ANOTHER WINDOW MIGHT EXPLODE ON THEM. THERE WAS NO SAFETY CHECK PERFORMED FOLLOWING THIS INCIDENT ON THE OTHER WINDOWS. ON MAY 7, I WENT TO GERBER COLLISION AND GLASS IN BELLEVUE FOR AN ESTIMATE ON THE BODY DAMAGE. THE COST IS ESTIMATED AT $1800. THE PROBABILITY IS THAT AUDI HAS DEFECTIVE WINDOWS AND THEY SHOULD BE HELD RESPONSIBLE FOR THE REPAIRS. IT WAS A VERY FRIGHTENING EXPERIENCE AND DANGEROUS. WE ARE VERY DISAPPOINTED WITH AUDI. WE HOPE THEY WILL ULTIMATELY BE HELD RESPONSIBLE AND WISH FOR THIS NEVER TO HAPPEN TO ANOTHER FAMILY OR RISK INJURY TO CHILDREN.
Mfg Campaign: 11209012
Recall Date: May 21, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AUDI PRE SENSE WAS ACTIVATED WITHOUT ANY VEHICLE IN FRONT OF THE CAR WHEN IT WAS AT SPEED ~50 MILES/HOUR. THE ROAD WAS EMPTY WHEN THIS HAPPENED. THE CAR BROKE REALLY HARD AND THE SPEED REDUCED TO LESS 20 MILES/HOURS IN 1-2 SECOND. THIS IS A SERIOUS SAFETY ISSUE, AS THE DRIVER BEHIND WOULD NOT HAVE ENOUGH TIME TO RESPOND TO THE SUDDEN BREAKING. THE CAR HAD ONLY ~1000 MILES ON IT WHEN THIS HAPPENS.
Corrective Action:
THE AUDI PRE SENSE WAS ACTIVATED WITHOUT ANY VEHICLE IN FRONT OF THE CAR WHEN IT WAS AT SPEED ~50 MILES/HOUR. THE ROAD WAS EMPTY WHEN THIS HAPPENED. THE CAR BROKE REALLY HARD AND THE SPEED REDUCED TO LESS 20 MILES/HOURS IN 1-2 SECOND. THIS IS A SERIOUS SAFETY ISSUE, AS THE DRIVER BEHIND WOULD NOT HAVE ENOUGH TIME TO RESPOND TO THE SUDDEN BREAKING. THE CAR HAD ONLY ~1000 MILES ON IT WHEN THIS HAPPENS.
Additional Notes:
THE AUDI PRE SENSE WAS ACTIVATED WITHOUT ANY VEHICLE IN FRONT OF THE CAR WHEN IT WAS AT SPEED ~50 MILES/HOUR. THE ROAD WAS EMPTY WHEN THIS HAPPENED. THE CAR BROKE REALLY HARD AND THE SPEED REDUCED TO LESS 20 MILES/HOURS IN 1-2 SECOND. THIS IS A SERIOUS SAFETY ISSUE, AS THE DRIVER BEHIND WOULD NOT HAVE ENOUGH TIME TO RESPOND TO THE SUDDEN BREAKING. THE CAR HAD ONLY ~1000 MILES ON IT WHEN THIS HAPPENS.
Mfg Campaign: 11208451
Recall Date: May 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT THE INSTRUMENT PANEL WENT BLANK WITHOUT WARNING AND THE INDICATORS AND GAUGES COULD NOT BE VIEWED. THE VEHICLE WAS TAKEN TO MCKINNEY AUDI (6650 TEXAS STATE HWY 121, MCKINNEY, TX 75070, (972) 390-2100) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED PATCHING IN THE "S 5 CHIP". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,392. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT THE INSTRUMENT PANEL WENT BLANK WITHOUT WARNING AND THE INDICATORS AND GAUGES COULD NOT BE VIEWED. THE VEHICLE WAS TAKEN TO MCKINNEY AUDI (6650 TEXAS STATE HWY 121, MCKINNEY, TX 75070, (972) 390-2100) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED PATCHING IN THE "S 5 CHIP". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,392. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT THE INSTRUMENT PANEL WENT BLANK WITHOUT WARNING AND THE INDICATORS AND GAUGES COULD NOT BE VIEWED. THE VEHICLE WAS TAKEN TO MCKINNEY AUDI (6650 TEXAS STATE HWY 121, MCKINNEY, TX 75070, (972) 390-2100) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED PATCHING IN THE "S 5 CHIP". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,392. THE VIN WAS UNKNOWN.
Mfg Campaign: 11205281
Recall Date: May 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GOING DOWN THE ROAD AND MOON ROOF EXPLODED. AUDI SAYS IT WAS A ROCK, BUT NO OTHER VEHICLE WAS AROUND. WE WERE DRIVING BETWEEN 50 AND 60 MPH. SOUNDED LIKE A SHOT GUN WENT OFF IN OUR CAR. GLASS WENT EVERYWHERE. HIGH SAFETY ISSUE. ONCE AGAIN A ROCK DIDN'T HIT US THE MOON ROOF'S ARE NOT SAFE.
Corrective Action:
GOING DOWN THE ROAD AND MOON ROOF EXPLODED. AUDI SAYS IT WAS A ROCK, BUT NO OTHER VEHICLE WAS AROUND. WE WERE DRIVING BETWEEN 50 AND 60 MPH. SOUNDED LIKE A SHOT GUN WENT OFF IN OUR CAR. GLASS WENT EVERYWHERE. HIGH SAFETY ISSUE. ONCE AGAIN A ROCK DIDN'T HIT US THE MOON ROOF'S ARE NOT SAFE.
Additional Notes:
GOING DOWN THE ROAD AND MOON ROOF EXPLODED. AUDI SAYS IT WAS A ROCK, BUT NO OTHER VEHICLE WAS AROUND. WE WERE DRIVING BETWEEN 50 AND 60 MPH. SOUNDED LIKE A SHOT GUN WENT OFF IN OUR CAR. GLASS WENT EVERYWHERE. HIGH SAFETY ISSUE. ONCE AGAIN A ROCK DIDN'T HIT US THE MOON ROOF'S ARE NOT SAFE.
Mfg Campaign: 11202857
Recall Date: Apr 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Corrective Action:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Additional Notes:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Mfg Campaign: 11197098
Recall Date: Apr 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Corrective Action:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Additional Notes:
5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Mfg Campaign: 11197098
Recall Date: Apr 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Corrective Action:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Additional Notes:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Mfg Campaign: 11197095
Recall Date: Apr 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Corrective Action:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Additional Notes:
1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?
Mfg Campaign: 11197095
Recall Date: Apr 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE MIL LIGHT IS ON, PREVIOUS OWNER RETURNED THE CAR IN 8 MONTHS, WHEN I BOUGHT THE CAR THEY TOLD ME THE ENGINE WAS REPLACED WITH ANOTHER NEW ENGINE AND IT'S ALL SET, YET AFTER ONE MONTHS OF BUYING THE 10K MILES CAR THE MIL LIGHT CAME ON???
Corrective Action:
THE MIL LIGHT IS ON, PREVIOUS OWNER RETURNED THE CAR IN 8 MONTHS, WHEN I BOUGHT THE CAR THEY TOLD ME THE ENGINE WAS REPLACED WITH ANOTHER NEW ENGINE AND IT'S ALL SET, YET AFTER ONE MONTHS OF BUYING THE 10K MILES CAR THE MIL LIGHT CAME ON???
Additional Notes:
THE MIL LIGHT IS ON, PREVIOUS OWNER RETURNED THE CAR IN 8 MONTHS, WHEN I BOUGHT THE CAR THEY TOLD ME THE ENGINE WAS REPLACED WITH ANOTHER NEW ENGINE AND IT'S ALL SET, YET AFTER ONE MONTHS OF BUYING THE 10K MILES CAR THE MIL LIGHT CAME ON???
Mfg Campaign: 11193291
Recall Date: Apr 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VAG HAS KNOWN AND ADDRESSED THIS PROBLEM IN PREVIOUS MODELS. THE RUBBERIZED MATERIAL ON INTERIOR TRIM PIECES IS PEELING OR DELAMINATING. NO CAUSTIC CHEMICALS OR CLEANING AGENTS HAVE EVER BEEN USED TO CLEAN OR PROTECT THE PIECES.
Corrective Action:
VAG HAS KNOWN AND ADDRESSED THIS PROBLEM IN PREVIOUS MODELS. THE RUBBERIZED MATERIAL ON INTERIOR TRIM PIECES IS PEELING OR DELAMINATING. NO CAUSTIC CHEMICALS OR CLEANING AGENTS HAVE EVER BEEN USED TO CLEAN OR PROTECT THE PIECES.
Additional Notes:
VAG HAS KNOWN AND ADDRESSED THIS PROBLEM IN PREVIOUS MODELS. THE RUBBERIZED MATERIAL ON INTERIOR TRIM PIECES IS PEELING OR DELAMINATING. NO CAUSTIC CHEMICALS OR CLEANING AGENTS HAVE EVER BEEN USED TO CLEAN OR PROTECT THE PIECES.
Mfg Campaign: 11191196
Recall Date: Mar 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Corrective Action:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Additional Notes:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Mfg Campaign: 11186236
Recall Date: Mar 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Corrective Action:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Additional Notes:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Mfg Campaign: 11186236
Recall Date: Mar 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Corrective Action:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Additional Notes:
ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.
Mfg Campaign: 11186236
Recall Date: Mar 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.
Mfg Campaign: 11184641
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
YESTERDAY WHILE DRIVING ON US HWY 41 IN MARQUETTE, MICHIGAN (BELOW THE POSTED SPEED LIMIT - I WAS TRAVELING AT 40 MPH) AND WHILE BRAKING FOR A TRAFFIC LIGHT THE VEHICLE LOST TRACTION AND DID NOT ENTER THE SKID CONTROL MODE. UPON APPROACHING THE SIGNAL TO A STOP, THE VEHICLE SKID INTO THE ADJACENT RIGHT LANE. THERE WAS NO CAR IN THE ADJACENT RIGHT LANE AND NO COLLISION. MY AUDI IS EQUIPPED WITH AUDI'S RECOMMENDED WINTER WHEELS AND WINTER TIRES (AUDI WINTER WHEEL AND TIRE PACKAGE NUMBER: NPN071069), I STRONGLY SUSPECT THAT THE DEALER'S RECOMMENDATION TO MATCH THE WINTER TIRE PRESSURE TO THAT OF THE ALL-SEASON OEM TIRES CAUSE THE WINTER TIRES TO BE OVER-INFLATED, AND THUS NOT MAKE PROPER CONTACT WITH THE ROAD. DEALER AND THE MANUFACTURER DO NOT PROVIDE MANUFACTURER RECOMMENDED INFLATION PRESSURES SPECIFIC TO THE WINTER TIRES 1) ON THE TIRE AND LOADING INFORMATION TAG ON THE B-FILLER, 2) NOR IN THE OWNER'S MANUAL, 3) AT THE DEALERSHIP, NOR ON 4) THE MANUFACTURER'S ONLINE MAINTENANCE AND REPAIR DATABASE AUDI ERWIN PORTAL (WWW.ERWIN.AUDI.USA.COM). I HAVE ASKED THE DEALER SERVICE DEPARTMENT FOR ASSISTANCE ON 2 OCCASIONS, AND HAVE RECEIVED THE SAME ANSWER - THE COLD INFLATION PRESSURE OF 33 PSI FRONT AND 36 PSI REAR FOR THE ORIGINAL FACTORY TIRES (225/45 R20 101H) SHOULD BE USED FOR THE WINTER TIRES (235/65 R17 104H M+S). EVEN IF THIS ANSWER WOULD BE FOUND TO BE CORRECT, IT SHOULD BE SUPPORTED BY APPROPRIATE RESOURCES READILY AVAILABLE TO THE CUSTOMER. IF THE ERWIN PORTAL DID PROVIDE THIS INFORMATION (WHICH IS DOES NOT), THE CUSTOMER SHOULD NOT HAVE TO PAY FOR A SUBSCRIPTION TO ACCESS THIS INFORMATION. I'VE ATTACHED THREE (3) ITEMS FOR YOUR REFERENCE ARE ATTACHED.
Corrective Action:
YESTERDAY WHILE DRIVING ON US HWY 41 IN MARQUETTE, MICHIGAN (BELOW THE POSTED SPEED LIMIT - I WAS TRAVELING AT 40 MPH) AND WHILE BRAKING FOR A TRAFFIC LIGHT THE VEHICLE LOST TRACTION AND DID NOT ENTER THE SKID CONTROL MODE. UPON APPROACHING THE SIGNAL TO A STOP, THE VEHICLE SKID INTO THE ADJACENT RIGHT LANE. THERE WAS NO CAR IN THE ADJACENT RIGHT LANE AND NO COLLISION. MY AUDI IS EQUIPPED WITH AUDI'S RECOMMENDED WINTER WHEELS AND WINTER TIRES (AUDI WINTER WHEEL AND TIRE PACKAGE NUMBER: NPN071069), I STRONGLY SUSPECT THAT THE DEALER'S RECOMMENDATION TO MATCH THE WINTER TIRE PRESSURE TO THAT OF THE ALL-SEASON OEM TIRES CAUSE THE WINTER TIRES TO BE OVER-INFLATED, AND THUS NOT MAKE PROPER CONTACT WITH THE ROAD. DEALER AND THE MANUFACTURER DO NOT PROVIDE MANUFACTURER RECOMMENDED INFLATION PRESSURES SPECIFIC TO THE WINTER TIRES 1) ON THE TIRE AND LOADING INFORMATION TAG ON THE B-FILLER, 2) NOR IN THE OWNER'S MANUAL, 3) AT THE DEALERSHIP, NOR ON 4) THE MANUFACTURER'S ONLINE MAINTENANCE AND REPAIR DATABASE AUDI ERWIN PORTAL (WWW.ERWIN.AUDI.USA.COM). I HAVE ASKED THE DEALER SERVICE DEPARTMENT FOR ASSISTANCE ON 2 OCCASIONS, AND HAVE RECEIVED THE SAME ANSWER - THE COLD INFLATION PRESSURE OF 33 PSI FRONT AND 36 PSI REAR FOR THE ORIGINAL FACTORY TIRES (225/45 R20 101H) SHOULD BE USED FOR THE WINTER TIRES (235/65 R17 104H M+S). EVEN IF THIS ANSWER WOULD BE FOUND TO BE CORRECT, IT SHOULD BE SUPPORTED BY APPROPRIATE RESOURCES READILY AVAILABLE TO THE CUSTOMER. IF THE ERWIN PORTAL DID PROVIDE THIS INFORMATION (WHICH IS DOES NOT), THE CUSTOMER SHOULD NOT HAVE TO PAY FOR A SUBSCRIPTION TO ACCESS THIS INFORMATION. I'VE ATTACHED THREE (3) ITEMS FOR YOUR REFERENCE ARE ATTACHED.
Additional Notes:
YESTERDAY WHILE DRIVING ON US HWY 41 IN MARQUETTE, MICHIGAN (BELOW THE POSTED SPEED LIMIT - I WAS TRAVELING AT 40 MPH) AND WHILE BRAKING FOR A TRAFFIC LIGHT THE VEHICLE LOST TRACTION AND DID NOT ENTER THE SKID CONTROL MODE. UPON APPROACHING THE SIGNAL TO A STOP, THE VEHICLE SKID INTO THE ADJACENT RIGHT LANE. THERE WAS NO CAR IN THE ADJACENT RIGHT LANE AND NO COLLISION. MY AUDI IS EQUIPPED WITH AUDI'S RECOMMENDED WINTER WHEELS AND WINTER TIRES (AUDI WINTER WHEEL AND TIRE PACKAGE NUMBER: NPN071069), I STRONGLY SUSPECT THAT THE DEALER'S RECOMMENDATION TO MATCH THE WINTER TIRE PRESSURE TO THAT OF THE ALL-SEASON OEM TIRES CAUSE THE WINTER TIRES TO BE OVER-INFLATED, AND THUS NOT MAKE PROPER CONTACT WITH THE ROAD. DEALER AND THE MANUFACTURER DO NOT PROVIDE MANUFACTURER RECOMMENDED INFLATION PRESSURES SPECIFIC TO THE WINTER TIRES 1) ON THE TIRE AND LOADING INFORMATION TAG ON THE B-FILLER, 2) NOR IN THE OWNER'S MANUAL, 3) AT THE DEALERSHIP, NOR ON 4) THE MANUFACTURER'S ONLINE MAINTENANCE AND REPAIR DATABASE AUDI ERWIN PORTAL (WWW.ERWIN.AUDI.USA.COM). I HAVE ASKED THE DEALER SERVICE DEPARTMENT FOR ASSISTANCE ON 2 OCCASIONS, AND HAVE RECEIVED THE SAME ANSWER - THE COLD INFLATION PRESSURE OF 33 PSI FRONT AND 36 PSI REAR FOR THE ORIGINAL FACTORY TIRES (225/45 R20 101H) SHOULD BE USED FOR THE WINTER TIRES (235/65 R17 104H M+S). EVEN IF THIS ANSWER WOULD BE FOUND TO BE CORRECT, IT SHOULD BE SUPPORTED BY APPROPRIATE RESOURCES READILY AVAILABLE TO THE CUSTOMER. IF THE ERWIN PORTAL DID PROVIDE THIS INFORMATION (WHICH IS DOES NOT), THE CUSTOMER SHOULD NOT HAVE TO PAY FOR A SUBSCRIPTION TO ACCESS THIS INFORMATION. I'VE ATTACHED THREE (3) ITEMS FOR YOUR REFERENCE ARE ATTACHED.
Mfg Campaign: 11170702
Recall Date: Jan 18, 2019
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