Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Corrective Action:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Additional Notes:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Mfg Campaign: 11076013
Recall Date: Mar 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Corrective Action:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Additional Notes:
WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.
Mfg Campaign: 11076013
Recall Date: Mar 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Corrective Action:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Additional Notes:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Mfg Campaign: 11064060
Recall Date: Jan 22, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Corrective Action:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Additional Notes:
MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.
Mfg Campaign: 11064060
Recall Date: Jan 22, 2018
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