Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can’t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html ...The following Audi connect services will no longer be available following AT&T’s 3G turndown: Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...
Corrective Action:
Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can’t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html ...The following Audi connect services will no longer be available following AT&T’s 3G turndown: Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...
Additional Notes:
Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can’t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html ...The following Audi connect services will no longer be available following AT&T’s 3G turndown: Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...
Mfg Campaign: 11450037
Recall Date: Feb 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.
Corrective Action:
Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.
Additional Notes:
Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.
Mfg Campaign: 11440144
Recall Date: Nov 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.
Corrective Action:
As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.
Additional Notes:
As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.
Mfg Campaign: 11436330
Recall Date: Oct 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Corrective Action:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Additional Notes:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Mfg Campaign: 11427158
Recall Date: Jul 30, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Corrective Action:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Additional Notes:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Mfg Campaign: 11427158
Recall Date: Jul 30, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Corrective Action:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Additional Notes:
It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/
Mfg Campaign: 11427158
Recall Date: Jul 30, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Corrective Action:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Additional Notes:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Mfg Campaign: 11422837
Recall Date: Jun 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Corrective Action:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Additional Notes:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Mfg Campaign: 11422837
Recall Date: Jun 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Corrective Action:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Additional Notes:
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
Mfg Campaign: 11422837
Recall Date: Jun 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
We got a screw in our tire while driving on the highway and received a low tire pressure indicator. We kept driving, not knowing it was a screw, until we could find a rest stop. Before we were able to reach a safe place to stop, the entire tread of the tire came off while we were driving, immediately disabling the car.
Corrective Action:
We got a screw in our tire while driving on the highway and received a low tire pressure indicator. We kept driving, not knowing it was a screw, until we could find a rest stop. Before we were able to reach a safe place to stop, the entire tread of the tire came off while we were driving, immediately disabling the car.
Additional Notes:
We got a screw in our tire while driving on the highway and received a low tire pressure indicator. We kept driving, not knowing it was a screw, until we could find a rest stop. Before we were able to reach a safe place to stop, the entire tread of the tire came off while we were driving, immediately disabling the car.
Mfg Campaign: 11421673
Recall Date: Jun 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Corrective Action:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Additional Notes:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Mfg Campaign: 11421169
Recall Date: Jun 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Corrective Action:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Additional Notes:
There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."
Mfg Campaign: 11421169
Recall Date: Jun 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Corrective Action:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Additional Notes:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Mfg Campaign: 11416186
Recall Date: May 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Corrective Action:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Additional Notes:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Mfg Campaign: 11416186
Recall Date: May 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Corrective Action:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Additional Notes:
I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.
Mfg Campaign: 11416186
Recall Date: May 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Mfg Campaign: 11415004
Recall Date: May 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.
Mfg Campaign: 11415004
Recall Date: May 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN PRESSING THE BRAKE PEDAL AT TIMES YOU HEAR A METAL CLANG SOUND LIKE SOMETHING HITTING A TIN CAN. THIS HAPPENS OFTEN BUT IS NOT CONSISTENT. I HAVE VIDEO EVIDENCE OF THIS AS WELL AS HAVE SEEN THIS ITEM DISCUSSED IN DETAIL OF AUDI FORUMS. AUDI CLAIMS REGARDLESS OF MY EVIDENCE NOTHING CAN BE DONE. MY CONCERN IS IT HAS TO DO SOMETHING WITH THE BRAKE AND TO ME IS A SAFTEY CONCERN*DT
Corrective Action:
WHEN PRESSING THE BRAKE PEDAL AT TIMES YOU HEAR A METAL CLANG SOUND LIKE SOMETHING HITTING A TIN CAN. THIS HAPPENS OFTEN BUT IS NOT CONSISTENT. I HAVE VIDEO EVIDENCE OF THIS AS WELL AS HAVE SEEN THIS ITEM DISCUSSED IN DETAIL OF AUDI FORUMS. AUDI CLAIMS REGARDLESS OF MY EVIDENCE NOTHING CAN BE DONE. MY CONCERN IS IT HAS TO DO SOMETHING WITH THE BRAKE AND TO ME IS A SAFTEY CONCERN*DT
Additional Notes:
WHEN PRESSING THE BRAKE PEDAL AT TIMES YOU HEAR A METAL CLANG SOUND LIKE SOMETHING HITTING A TIN CAN. THIS HAPPENS OFTEN BUT IS NOT CONSISTENT. I HAVE VIDEO EVIDENCE OF THIS AS WELL AS HAVE SEEN THIS ITEM DISCUSSED IN DETAIL OF AUDI FORUMS. AUDI CLAIMS REGARDLESS OF MY EVIDENCE NOTHING CAN BE DONE. MY CONCERN IS IT HAS TO DO SOMETHING WITH THE BRAKE AND TO ME IS A SAFTEY CONCERN*DT
Mfg Campaign: 11413267
Recall Date: Apr 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
CAR STATIONARY ON HIGHWAY AFTER TRAFFIC CAME TO A STOP DUE TO A TRAFFIC INCIDENT AHEAD. REAR ENDED BY VEHICLE GOING IN EXCESS OF 40MPH. CAR PUSHED INTO CAR IN FRONT (CAR 3), SPUN AROUND AND HIT THE SAME CAR (CAR 3) IN THE FRONT. AIRBAGS DID NOT DEPLOY. BOTH DRIVER AND PASSENGER WERE ADMITTED TO THE HOSPITAL WITH INJURIES.
Corrective Action:
CAR STATIONARY ON HIGHWAY AFTER TRAFFIC CAME TO A STOP DUE TO A TRAFFIC INCIDENT AHEAD. REAR ENDED BY VEHICLE GOING IN EXCESS OF 40MPH. CAR PUSHED INTO CAR IN FRONT (CAR 3), SPUN AROUND AND HIT THE SAME CAR (CAR 3) IN THE FRONT. AIRBAGS DID NOT DEPLOY. BOTH DRIVER AND PASSENGER WERE ADMITTED TO THE HOSPITAL WITH INJURIES.
Additional Notes:
CAR STATIONARY ON HIGHWAY AFTER TRAFFIC CAME TO A STOP DUE TO A TRAFFIC INCIDENT AHEAD. REAR ENDED BY VEHICLE GOING IN EXCESS OF 40MPH. CAR PUSHED INTO CAR IN FRONT (CAR 3), SPUN AROUND AND HIT THE SAME CAR (CAR 3) IN THE FRONT. AIRBAGS DID NOT DEPLOY. BOTH DRIVER AND PASSENGER WERE ADMITTED TO THE HOSPITAL WITH INJURIES.
Mfg Campaign: 11388901
Recall Date: Jan 19, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TWICE IN 2019 MY CAR SLAMMED TO A STOP WHILE BACKING UP AT 2-3 MPH. I HAD NOT HIT ANYTHING AND NO DAMAGE TO CAR. THERE WAS NOTHING TO HIT, JUST A VACANT AREA. YESTERDAY WHILE DRIVING FORWARD AT 35-40 MPH ON A MAIN STREET WITH THE CLOSEST ONCOMING CAR 1 BLOCK AWAY MY CAR SLAMMED TO A DEAD, WALL SLAMMING STOP. IF A CAR HAD BEEN BEHIND ME THERE WOULD HAVE BEEN AN ACCIDENT. I EMPHASIZE: THIS WAS A DEAD, NO SLOW-DOWN STOP. I REFUSED TO DRIVE IT 50 MILES TO THE DEALER. THE DEALER HAS PICKED IT UP AND TOLD ME THE SENSORS WERE SET TOO SENSITIVE. IF SO, WHY DID THIS NOT OCCUR EVERY TIME I DROVE? FRANKLY, I AM AFRAID I WILL BE FORCED TO DRIVE THIS CAR FOR THE NEXT 3 MONTHS UNTIL MY LEASE EXPIRES. THE DEALER WILL NOT GIVE ME A LOANER. I THINK THIS IS A VERY UNSAFE CAR. I HAVE NO CONFIDENCE IN THE WAY THIS IS BEING HANDLED. FOR YOUR INTEREST, I WAS GIVEN A RIDE TODAY IN THE 2019 SEDAN MODEL. UNBELIEVABLY IT SLAMMED TO A STOP WHILE BACKING OUT OF MY DRIVEWAY.
Corrective Action:
TWICE IN 2019 MY CAR SLAMMED TO A STOP WHILE BACKING UP AT 2-3 MPH. I HAD NOT HIT ANYTHING AND NO DAMAGE TO CAR. THERE WAS NOTHING TO HIT, JUST A VACANT AREA. YESTERDAY WHILE DRIVING FORWARD AT 35-40 MPH ON A MAIN STREET WITH THE CLOSEST ONCOMING CAR 1 BLOCK AWAY MY CAR SLAMMED TO A DEAD, WALL SLAMMING STOP. IF A CAR HAD BEEN BEHIND ME THERE WOULD HAVE BEEN AN ACCIDENT. I EMPHASIZE: THIS WAS A DEAD, NO SLOW-DOWN STOP. I REFUSED TO DRIVE IT 50 MILES TO THE DEALER. THE DEALER HAS PICKED IT UP AND TOLD ME THE SENSORS WERE SET TOO SENSITIVE. IF SO, WHY DID THIS NOT OCCUR EVERY TIME I DROVE? FRANKLY, I AM AFRAID I WILL BE FORCED TO DRIVE THIS CAR FOR THE NEXT 3 MONTHS UNTIL MY LEASE EXPIRES. THE DEALER WILL NOT GIVE ME A LOANER. I THINK THIS IS A VERY UNSAFE CAR. I HAVE NO CONFIDENCE IN THE WAY THIS IS BEING HANDLED. FOR YOUR INTEREST, I WAS GIVEN A RIDE TODAY IN THE 2019 SEDAN MODEL. UNBELIEVABLY IT SLAMMED TO A STOP WHILE BACKING OUT OF MY DRIVEWAY.
Additional Notes:
TWICE IN 2019 MY CAR SLAMMED TO A STOP WHILE BACKING UP AT 2-3 MPH. I HAD NOT HIT ANYTHING AND NO DAMAGE TO CAR. THERE WAS NOTHING TO HIT, JUST A VACANT AREA. YESTERDAY WHILE DRIVING FORWARD AT 35-40 MPH ON A MAIN STREET WITH THE CLOSEST ONCOMING CAR 1 BLOCK AWAY MY CAR SLAMMED TO A DEAD, WALL SLAMMING STOP. IF A CAR HAD BEEN BEHIND ME THERE WOULD HAVE BEEN AN ACCIDENT. I EMPHASIZE: THIS WAS A DEAD, NO SLOW-DOWN STOP. I REFUSED TO DRIVE IT 50 MILES TO THE DEALER. THE DEALER HAS PICKED IT UP AND TOLD ME THE SENSORS WERE SET TOO SENSITIVE. IF SO, WHY DID THIS NOT OCCUR EVERY TIME I DROVE? FRANKLY, I AM AFRAID I WILL BE FORCED TO DRIVE THIS CAR FOR THE NEXT 3 MONTHS UNTIL MY LEASE EXPIRES. THE DEALER WILL NOT GIVE ME A LOANER. I THINK THIS IS A VERY UNSAFE CAR. I HAVE NO CONFIDENCE IN THE WAY THIS IS BEING HANDLED. FOR YOUR INTEREST, I WAS GIVEN A RIDE TODAY IN THE 2019 SEDAN MODEL. UNBELIEVABLY IT SLAMMED TO A STOP WHILE BACKING OUT OF MY DRIVEWAY.
Mfg Campaign: 11361398
Recall Date: Sep 27, 2020
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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