Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo Cars) is recalling certain 2016 XC90 vehicles. Exposure to heat and humidity may cause the engine coolant bleeder hose to crack, resulting in a coolant leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R29936
Recall Date: Apr 17, 2019
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89708
Recall Date: Nov 2, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of North America, LLC (Volvo) is recalling certain model year 2016-2017 Volvo XC90 and S90 vehicles manufactured April 15, 2015 through September 19, 2016. In the affected vehicles, the drain hose for the air conditioning may leak into the passenger compartment due to a drain hose installation error during manufacturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89707
Recall Date: Sep 26, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016 XC90 vehicles manufactured January 27, 2015, to April 23, 2016. The sunroofs on the affected vehicles have a switch on the overhead console that may not be adequately recessed to prevent the switch from being unintentionally pressed. When pressed, the sunroof may fully close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window, Partition, and Roof Panel Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89702
Recall Date: May 4, 2016
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to July 10, 2015. The third row seating side curtain air bags may not fully inflate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 6, 2015
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to May 19, 2015. The affected vehicles have front seats whose wiring harness for the Side Impact Protection System (SIPS) may have been routed incorrectly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89571
Recall Date: Jun 3, 2015
Consumer Complaints
284 ComplaintsVolvo Car Usa, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that the rear door latches and locks were frozen and no longer opened or closed as designed. The contact stated he no longer attempts to open the door out of concern that the door will no longer be able to be closed properly. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that water had entered the rear door locking mechanism. The door locks had not been repaired or replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that the rear door latches and locks were frozen and no longer opened or closed as designed. The contact stated he no longer attempts to open the door out of concern that the door will no longer be able to be closed properly. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that water had entered the rear door locking mechanism. The door locks had not been repaired or replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that the rear door latches and locks were frozen and no longer opened or closed as designed. The contact stated he no longer attempts to open the door out of concern that the door will no longer be able to be closed properly. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that water had entered the rear door locking mechanism. The door locks had not been repaired or replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11559646
Recall Date: Dec 12, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The DIM (driver/driving instrument module), also known as the dashboard, on my vehicle suddenly stopped showing anything (speed, gas or battery charge level, etc.) recently, although there is still power (I could see the background lighting in the dark) and the vehicle can still be driven. This is certainly a severe safety issue. I had my vehicle checked at a Volvo Dealership shop; their diagnosis concluded that the entire DIM needs to be replaced; software update alone won't solve the issue. I shared this issue at a social media site (Volvo XC90 Owners Club at Facebook) and several others said to have had the same or similar issues with the DIM. I'd suggest Volvo to recall this safety issue.
Corrective Action:
The DIM (driver/driving instrument module), also known as the dashboard, on my vehicle suddenly stopped showing anything (speed, gas or battery charge level, etc.) recently, although there is still power (I could see the background lighting in the dark) and the vehicle can still be driven. This is certainly a severe safety issue. I had my vehicle checked at a Volvo Dealership shop; their diagnosis concluded that the entire DIM needs to be replaced; software update alone won't solve the issue. I shared this issue at a social media site (Volvo XC90 Owners Club at Facebook) and several others said to have had the same or similar issues with the DIM. I'd suggest Volvo to recall this safety issue.
Additional Notes:
The DIM (driver/driving instrument module), also known as the dashboard, on my vehicle suddenly stopped showing anything (speed, gas or battery charge level, etc.) recently, although there is still power (I could see the background lighting in the dark) and the vehicle can still be driven. This is certainly a severe safety issue. I had my vehicle checked at a Volvo Dealership shop; their diagnosis concluded that the entire DIM needs to be replaced; software update alone won't solve the issue. I shared this issue at a social media site (Volvo XC90 Owners Club at Facebook) and several others said to have had the same or similar issues with the DIM. I'd suggest Volvo to recall this safety issue.
Mfg Campaign: 11554655
Recall Date: Nov 11, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
Yesterday I had my vehicle checked at a Volvo Dealership shop for the malfunction of the DIM (driver/driving instrument module, also known as dashboard; I have filed a separate compliant about this common problem.), their diagnosis also found a critical malfunction of the steering wheel module, which needs to be replaced with stalks. This is a potentially very serious safety issue. I'd suggest Volvo to recall this safety issue.
Corrective Action:
Yesterday I had my vehicle checked at a Volvo Dealership shop for the malfunction of the DIM (driver/driving instrument module, also known as dashboard; I have filed a separate compliant about this common problem.), their diagnosis also found a critical malfunction of the steering wheel module, which needs to be replaced with stalks. This is a potentially very serious safety issue. I'd suggest Volvo to recall this safety issue.
Additional Notes:
Yesterday I had my vehicle checked at a Volvo Dealership shop for the malfunction of the DIM (driver/driving instrument module, also known as dashboard; I have filed a separate compliant about this common problem.), their diagnosis also found a critical malfunction of the steering wheel module, which needs to be replaced with stalks. This is a potentially very serious safety issue. I'd suggest Volvo to recall this safety issue.
Mfg Campaign: 11554657
Recall Date: Nov 11, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.
Corrective Action:
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.
Additional Notes:
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.
Mfg Campaign: 11554683
Recall Date: Nov 11, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
What seems to be a plastic coolant line cracked and is leaking antifreeze everywhere. Found a recall that mentions this but my vehicle is not listed. NHTSA campaign number: 19V308. Volvo's own number for this recall is R29936.
Corrective Action:
What seems to be a plastic coolant line cracked and is leaking antifreeze everywhere. Found a recall that mentions this but my vehicle is not listed. NHTSA campaign number: 19V308. Volvo's own number for this recall is R29936.
Additional Notes:
What seems to be a plastic coolant line cracked and is leaking antifreeze everywhere. Found a recall that mentions this but my vehicle is not listed. NHTSA campaign number: 19V308. Volvo's own number for this recall is R29936.
Mfg Campaign: 11545499
Recall Date: Sep 19, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545283
Recall Date: Sep 18, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545283
Recall Date: Sep 18, 2023
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11545283
Recall Date: Sep 18, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Corrective Action:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Additional Notes:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Mfg Campaign: 11545025
Recall Date: Sep 17, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Corrective Action:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Additional Notes:
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Mfg Campaign: 11545025
Recall Date: Sep 17, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The low coolant warning went off and the turn off engine notification came on. I turned off my vehicle and noticed all the coolant leaking out the bottom underneath the car. I had the vehicle towed to the nearest mechanic and I was given this diagnosis: Found cooling system low, pressure tested and located a slip line that runs from the coolant crossover tube to under the intake manifold. Coolant pipe runs from the crossover pipe down to the engine oil cooler. Volvo has an updated part number due to high failure rate of the component.
Corrective Action:
The low coolant warning went off and the turn off engine notification came on. I turned off my vehicle and noticed all the coolant leaking out the bottom underneath the car. I had the vehicle towed to the nearest mechanic and I was given this diagnosis: Found cooling system low, pressure tested and located a slip line that runs from the coolant crossover tube to under the intake manifold. Coolant pipe runs from the crossover pipe down to the engine oil cooler. Volvo has an updated part number due to high failure rate of the component.
Additional Notes:
The low coolant warning went off and the turn off engine notification came on. I turned off my vehicle and noticed all the coolant leaking out the bottom underneath the car. I had the vehicle towed to the nearest mechanic and I was given this diagnosis: Found cooling system low, pressure tested and located a slip line that runs from the coolant crossover tube to under the intake manifold. Coolant pipe runs from the crossover pipe down to the engine oil cooler. Volvo has an updated part number due to high failure rate of the component.
Mfg Campaign: 11538326
Recall Date: Aug 14, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Corrective Action:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Additional Notes:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Mfg Campaign: 11536157
Recall Date: Aug 2, 2023
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Corrective Action:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Additional Notes:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Mfg Campaign: 11536157
Recall Date: Aug 2, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Corrective Action:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Additional Notes:
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Mfg Campaign: 11536157
Recall Date: Aug 2, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Mfg Campaign: 11534736
Recall Date: Jul 27, 2023
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Mfg Campaign: 11534736
Recall Date: Jul 27, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Mfg Campaign: 11534736
Recall Date: Jul 27, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Corrective Action:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Additional Notes:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Mfg Campaign: 11534889
Recall Date: Jul 27, 2023
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Corrective Action:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Additional Notes:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Mfg Campaign: 11534889
Recall Date: Jul 27, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Corrective Action:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Additional Notes:
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Mfg Campaign: 11534889
Recall Date: Jul 27, 2023
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