Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo Cars) is recalling certain 2016 XC90 vehicles. Exposure to heat and humidity may cause the engine coolant bleeder hose to crack, resulting in a coolant leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R29936
Recall Date: Apr 17, 2019
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89708
Recall Date: Nov 2, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of North America, LLC (Volvo) is recalling certain model year 2016-2017 Volvo XC90 and S90 vehicles manufactured April 15, 2015 through September 19, 2016. In the affected vehicles, the drain hose for the air conditioning may leak into the passenger compartment due to a drain hose installation error during manufacturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89707
Recall Date: Sep 26, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016 XC90 vehicles manufactured January 27, 2015, to April 23, 2016. The sunroofs on the affected vehicles have a switch on the overhead console that may not be adequately recessed to prevent the switch from being unintentionally pressed. When pressed, the sunroof may fully close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window, Partition, and Roof Panel Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89702
Recall Date: May 4, 2016
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to July 10, 2015. The third row seating side curtain air bags may not fully inflate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 6, 2015
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to May 19, 2015. The affected vehicles have front seats whose wiring harness for the Side Impact Protection System (SIPS) may have been routed incorrectly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89571
Recall Date: Jun 3, 2015
Consumer Complaints
284 ComplaintsVolvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The hybrid motor periodical will hesitate when accelerating from a stop, specifically it'll start accelerating then lose power for up to a couple of seconds before regaining power. This poses a safety risk if you start pulling out into traffic and suddenly and unpredictably lose power while there's oncoming vehicles. The problem just occurred for the first time about a week ago and coincidentally just a few days after taking the car in for its annual service, since then it has happened more frequently and I can't find any rhyme or reason as to why it happens. The vehicle will be going in to be checked out shortly. There have been no warning lights any time this has happened.
Corrective Action:
The hybrid motor periodical will hesitate when accelerating from a stop, specifically it'll start accelerating then lose power for up to a couple of seconds before regaining power. This poses a safety risk if you start pulling out into traffic and suddenly and unpredictably lose power while there's oncoming vehicles. The problem just occurred for the first time about a week ago and coincidentally just a few days after taking the car in for its annual service, since then it has happened more frequently and I can't find any rhyme or reason as to why it happens. The vehicle will be going in to be checked out shortly. There have been no warning lights any time this has happened.
Additional Notes:
The hybrid motor periodical will hesitate when accelerating from a stop, specifically it'll start accelerating then lose power for up to a couple of seconds before regaining power. This poses a safety risk if you start pulling out into traffic and suddenly and unpredictably lose power while there's oncoming vehicles. The problem just occurred for the first time about a week ago and coincidentally just a few days after taking the car in for its annual service, since then it has happened more frequently and I can't find any rhyme or reason as to why it happens. The vehicle will be going in to be checked out shortly. There have been no warning lights any time this has happened.
Mfg Campaign: 11606575
Recall Date: Aug 5, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Corrective Action:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Additional Notes:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Mfg Campaign: 11603169
Recall Date: Jul 18, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Corrective Action:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Additional Notes:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Mfg Campaign: 11603169
Recall Date: Jul 18, 2024
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Corrective Action:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Additional Notes:
Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.
Mfg Campaign: 11603169
Recall Date: Jul 18, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that after starting the vehicle, the vehicle failed to accelerate above 15 MPH while depressing the accelerator pedal. The contact stated that a turtle warning symbol appeared on the instrument panel along with an "Engine System Reduced Performance" message displayed. The contact called the dealer and had the vehicle towed to the dealer location. After two days of diagnostic testing, the contact was informed that the engine needed to be replaced due to engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that after starting the vehicle, the vehicle failed to accelerate above 15 MPH while depressing the accelerator pedal. The contact stated that a turtle warning symbol appeared on the instrument panel along with an "Engine System Reduced Performance" message displayed. The contact called the dealer and had the vehicle towed to the dealer location. After two days of diagnostic testing, the contact was informed that the engine needed to be replaced due to engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that after starting the vehicle, the vehicle failed to accelerate above 15 MPH while depressing the accelerator pedal. The contact stated that a turtle warning symbol appeared on the instrument panel along with an "Engine System Reduced Performance" message displayed. The contact called the dealer and had the vehicle towed to the dealer location. After two days of diagnostic testing, the contact was informed that the engine needed to be replaced due to engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.
Mfg Campaign: 11600070
Recall Date: Jul 8, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Excessive Oil consumption. Volvo knowingly allows for the sale and resale of their 2013-2016 vehicles all makes and models even though they know there is an engine issue causing excessive oil consumption due to bad pistons and o rings in the engine. They’ve tried to hide this for years and since has covered a limited number of vehicles to be repaired based on stringent requirements eliminating most of the vehicles that actually should be covered. This oil consumption issue is dangerously causing vehicle to over consumption oil possibly causing the engine to seize or costly repairs up to but not limited to $13,000. This issue has cost me excessive oil changes and oil purchases in just a matter of months since its purchase date. A warranty was issued for this issue but Grubbs Volvo of Grapevine Texas has stated that due to the requirements my vehicle does not qualify to be covered because of the time limitations Volvo put on the repairs. This is a manufacturing issue with defective engine parts which should have been a recall not a warranty allowance. Volvo is deceiving consumers. Not only is this an issue for repairs, this could potentially cause accidents should and engine seize while operating on a roadway and who knows how many lives are at stake. The years 2013-2016 should be cover 100% by recall no matter what if vehicle falls in the all models 2013-2016 manufacturer dates. This has caused me excessive oil change purchases of $189.00 and 1 liter of oil weekly after just driving 1500 miles in 3 weeks. This is a huge problem and is well documented and should be recalled and corrected.
Corrective Action:
Excessive Oil consumption. Volvo knowingly allows for the sale and resale of their 2013-2016 vehicles all makes and models even though they know there is an engine issue causing excessive oil consumption due to bad pistons and o rings in the engine. They’ve tried to hide this for years and since has covered a limited number of vehicles to be repaired based on stringent requirements eliminating most of the vehicles that actually should be covered. This oil consumption issue is dangerously causing vehicle to over consumption oil possibly causing the engine to seize or costly repairs up to but not limited to $13,000. This issue has cost me excessive oil changes and oil purchases in just a matter of months since its purchase date. A warranty was issued for this issue but Grubbs Volvo of Grapevine Texas has stated that due to the requirements my vehicle does not qualify to be covered because of the time limitations Volvo put on the repairs. This is a manufacturing issue with defective engine parts which should have been a recall not a warranty allowance. Volvo is deceiving consumers. Not only is this an issue for repairs, this could potentially cause accidents should and engine seize while operating on a roadway and who knows how many lives are at stake. The years 2013-2016 should be cover 100% by recall no matter what if vehicle falls in the all models 2013-2016 manufacturer dates. This has caused me excessive oil change purchases of $189.00 and 1 liter of oil weekly after just driving 1500 miles in 3 weeks. This is a huge problem and is well documented and should be recalled and corrected.
Additional Notes:
Excessive Oil consumption. Volvo knowingly allows for the sale and resale of their 2013-2016 vehicles all makes and models even though they know there is an engine issue causing excessive oil consumption due to bad pistons and o rings in the engine. They’ve tried to hide this for years and since has covered a limited number of vehicles to be repaired based on stringent requirements eliminating most of the vehicles that actually should be covered. This oil consumption issue is dangerously causing vehicle to over consumption oil possibly causing the engine to seize or costly repairs up to but not limited to $13,000. This issue has cost me excessive oil changes and oil purchases in just a matter of months since its purchase date. A warranty was issued for this issue but Grubbs Volvo of Grapevine Texas has stated that due to the requirements my vehicle does not qualify to be covered because of the time limitations Volvo put on the repairs. This is a manufacturing issue with defective engine parts which should have been a recall not a warranty allowance. Volvo is deceiving consumers. Not only is this an issue for repairs, this could potentially cause accidents should and engine seize while operating on a roadway and who knows how many lives are at stake. The years 2013-2016 should be cover 100% by recall no matter what if vehicle falls in the all models 2013-2016 manufacturer dates. This has caused me excessive oil change purchases of $189.00 and 1 liter of oil weekly after just driving 1500 miles in 3 weeks. This is a huge problem and is well documented and should be recalled and corrected.
Mfg Campaign: 11599703
Recall Date: Jul 7, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
We are a repair facility and the vehicle arrived for a concern with a weak battery and a battery warning light. The battery was testing bad and was replaced but the other issues persisted. The vehicle was scanned for codes and the codes present in the computer were B139F11, P26DC00 & P059700. After researching these codes we discovered a technical service bulletin related to the same issue and codes (Ref. No: TJ 30268.6.0). The bulletin states "If any of above DTC´s are set in the ECM or CEM for the pre-heated thermostat in the cooling system, and/or if the customer complains of a charging system warning message in the Driver’s Information Module (DIM), follow advice under SERVICE". The bulletin then describes the required service "Replace the thermostat according to instructions in VIDA and erase DTC. Not replacing the thermostat can cause consequential damages". After reading this we followed the service in the bulletin and replaced the thermostat but the issue persist. At this point we have replaced multiple components in compliance with the service bulletin but the battery warning light is still displayed as well as auto start stop disabled & the A/C blower not operating correctly. The bulletin also states that if the issue persist to "submit a vehicle report using function group 2627" but it does not state where the report can be submitted.
Corrective Action:
We are a repair facility and the vehicle arrived for a concern with a weak battery and a battery warning light. The battery was testing bad and was replaced but the other issues persisted. The vehicle was scanned for codes and the codes present in the computer were B139F11, P26DC00 & P059700. After researching these codes we discovered a technical service bulletin related to the same issue and codes (Ref. No: TJ 30268.6.0). The bulletin states "If any of above DTC´s are set in the ECM or CEM for the pre-heated thermostat in the cooling system, and/or if the customer complains of a charging system warning message in the Driver’s Information Module (DIM), follow advice under SERVICE". The bulletin then describes the required service "Replace the thermostat according to instructions in VIDA and erase DTC. Not replacing the thermostat can cause consequential damages". After reading this we followed the service in the bulletin and replaced the thermostat but the issue persist. At this point we have replaced multiple components in compliance with the service bulletin but the battery warning light is still displayed as well as auto start stop disabled & the A/C blower not operating correctly. The bulletin also states that if the issue persist to "submit a vehicle report using function group 2627" but it does not state where the report can be submitted.
Additional Notes:
We are a repair facility and the vehicle arrived for a concern with a weak battery and a battery warning light. The battery was testing bad and was replaced but the other issues persisted. The vehicle was scanned for codes and the codes present in the computer were B139F11, P26DC00 & P059700. After researching these codes we discovered a technical service bulletin related to the same issue and codes (Ref. No: TJ 30268.6.0). The bulletin states "If any of above DTC´s are set in the ECM or CEM for the pre-heated thermostat in the cooling system, and/or if the customer complains of a charging system warning message in the Driver’s Information Module (DIM), follow advice under SERVICE". The bulletin then describes the required service "Replace the thermostat according to instructions in VIDA and erase DTC. Not replacing the thermostat can cause consequential damages". After reading this we followed the service in the bulletin and replaced the thermostat but the issue persist. At this point we have replaced multiple components in compliance with the service bulletin but the battery warning light is still displayed as well as auto start stop disabled & the A/C blower not operating correctly. The bulletin also states that if the issue persist to "submit a vehicle report using function group 2627" but it does not state where the report can be submitted.
Mfg Campaign: 11593127
Recall Date: Jun 7, 2024
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Corrective Action:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Additional Notes:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Mfg Campaign: 11592531
Recall Date: Jun 4, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Corrective Action:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Additional Notes:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Mfg Campaign: 11592531
Recall Date: Jun 4, 2024
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Corrective Action:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Additional Notes:
The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.
Mfg Campaign: 11592531
Recall Date: Jun 4, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that after arriving at his workplace and parking the vehicle, he was alerted that the vehicle was smoking. The contact became aware that coolant was leaking from underneath the front of the vehicle and was puddling underneath the vehicle. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the coolant hose had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that after arriving at his workplace and parking the vehicle, he was alerted that the vehicle was smoking. The contact became aware that coolant was leaking from underneath the front of the vehicle and was puddling underneath the vehicle. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the coolant hose had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that after arriving at his workplace and parking the vehicle, he was alerted that the vehicle was smoking. The contact became aware that coolant was leaking from underneath the front of the vehicle and was puddling underneath the vehicle. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the coolant hose had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The failure mileage was approximately 110,000.
Mfg Campaign: 11590302
Recall Date: May 23, 2024
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Mfg Campaign: 11586538
Recall Date: May 2, 2024
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.
Mfg Campaign: 11586538
Recall Date: May 2, 2024
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11585941
Recall Date: Apr 29, 2024
Volvo Car Usa, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11585941
Recall Date: Apr 29, 2024
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019
Corrective Action:
Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019
Additional Notes:
Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019
Mfg Campaign: 11579067
Recall Date: Mar 23, 2024
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Corrective Action:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Additional Notes:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Mfg Campaign: 11578824
Recall Date: Mar 22, 2024
Volvo Car Usa, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Corrective Action:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Additional Notes:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Mfg Campaign: 11578824
Recall Date: Mar 22, 2024
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Corrective Action:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Additional Notes:
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Mfg Campaign: 11578824
Recall Date: Mar 22, 2024
Volvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Hi, I had a 2016 XC90 which has serious safety problems. The sunroof has a factory defect, leaking water into the car and causing failures in electronic systems and airbags. Many other owners have sued Volvo and won their cases. Additionally, the issue has been certified by the court, and there are technical bulletins published by Volvo addressing the problem. Yes. The water leak can damage entire electronic systems, such as airbags, the start-stop system, braking system, and lidar system. Once water enters any of these systems, it can lead to accidents and fires due to short circuits, posing a deadly risk. This issue can cause accidents or fires. No, but Volvo has published a bulletin, and there have been many court cases filed against Volvo since 2016. No, the vehicle has not been inspected. It's causing numerous random errors on the dashboard. This issue occurred approximately two weeks after I purchased the vehicle. link for class action [XXX] .) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi, I had a 2016 XC90 which has serious safety problems. The sunroof has a factory defect, leaking water into the car and causing failures in electronic systems and airbags. Many other owners have sued Volvo and won their cases. Additionally, the issue has been certified by the court, and there are technical bulletins published by Volvo addressing the problem. Yes. The water leak can damage entire electronic systems, such as airbags, the start-stop system, braking system, and lidar system. Once water enters any of these systems, it can lead to accidents and fires due to short circuits, posing a deadly risk. This issue can cause accidents or fires. No, but Volvo has published a bulletin, and there have been many court cases filed against Volvo since 2016. No, the vehicle has not been inspected. It's causing numerous random errors on the dashboard. This issue occurred approximately two weeks after I purchased the vehicle. link for class action [XXX] .) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi, I had a 2016 XC90 which has serious safety problems. The sunroof has a factory defect, leaking water into the car and causing failures in electronic systems and airbags. Many other owners have sued Volvo and won their cases. Additionally, the issue has been certified by the court, and there are technical bulletins published by Volvo addressing the problem. Yes. The water leak can damage entire electronic systems, such as airbags, the start-stop system, braking system, and lidar system. Once water enters any of these systems, it can lead to accidents and fires due to short circuits, posing a deadly risk. This issue can cause accidents or fires. No, but Volvo has published a bulletin, and there have been many court cases filed against Volvo since 2016. No, the vehicle has not been inspected. It's causing numerous random errors on the dashboard. This issue occurred approximately two weeks after I purchased the vehicle. link for class action [XXX] .) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578825
Recall Date: Mar 22, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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