Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023-2025 VF8 vehicles. The center air bag mounted in the driver's seat may deploy improperly during a side impact crash and strike the driver's arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Dec 17, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2022-2024 VF8 vehicles. Inactive ignitors may have been installed in the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-291
Recall Date: May 24, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-74
Recall Date: May 18, 2023
Consumer Complaints
68 ComplaintsVinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Corrective Action:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Additional Notes:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Mfg Campaign: 11576667
Recall Date: Mar 11, 2024
Vinfast Auto, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Corrective Action:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Additional Notes:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Mfg Campaign: 11575351
Recall Date: Mar 4, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Corrective Action:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Additional Notes:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Mfg Campaign: 11575351
Recall Date: Mar 4, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Corrective Action:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Additional Notes:
Major Issues: Vehicle unresponsiveness: Twice in 4 days, the car was unresponsive, requiring a family member to stay in rain and cold weather (very dangerous) and wait for the car to restart(extremely dangerous). Unintended rolling: Once, the car started rolling back when parked on a slight incline, requiring me to activate creep mode. Additionally, while parked in reverse, the car inexplicably moved forward even with the gear in reverse (extremely dangerous). Speaker malfunctions: The speakers were unresponsive the first two days. On the second occasion, restarting the car resolved the issue but resulted in loud noise from the front speakers. Climate control malfunction: Despite turning off the AC and fan, cold air continues to come inside from the vents regardless of settings. This is uncomfortable and unusable during winter. Heads-up display not working(extremely dangerous). Battery warning: Technician mentioned battery is weak on new cars as per my knowledge batteries typically last 10+ years. Paintwork inconsistency: The driver-side paint color is uneven, with a clear and obvious difference between the top and bottom portions. Frunk battery cover broken. Minor Issues: Manual adjustment of drive mode required each time. System automatically turns off the 360-degree camera on turn signals. VinFast navigation is slow and inaccurate. Using CarPlay, but it frequently disconnects. CarPlay connects even when the car is parked, interrupting phone calls while talking inside home. Automatic locking not functioning as advertised. Sales rep mentioned I can just walk away with a key that will auto lock which never happened. Defrost fan automatically defaults to a high speed, and hot air directly on my face. If I try to change the fan speed, Defrost disabled. So I need to drive with a hot fan speed on my face. Lane assist malfunctioning, pulling the car closer to the right/left lane instead of correcting. Occasional triangle warning appears on the screen, unsure of its mean
Mfg Campaign: 11575351
Recall Date: Mar 4, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Corrective Action:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Additional Notes:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Mfg Campaign: 11559294
Recall Date: Dec 9, 2023
Vinfast Auto, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Corrective Action:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Additional Notes:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Mfg Campaign: 11559294
Recall Date: Dec 9, 2023
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Corrective Action:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Additional Notes:
When in heavy fog, rain, direct light to cameras or sensor the safety features become unavailable. As soon as any of the above goes away they come back. This in my opinion becomes more of a risk driving these vehicles if the safety systems do not function properly.
Mfg Campaign: 11559294
Recall Date: Dec 9, 2023
Vinfast Auto, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
First time was end of May and the car went into park while driving down the road and stayed stuck in park. Could not change gears. Eventually the entire car shut down and even hazard lights did not work. Second time I was parked at my office and when I got back to my car, it again would not shift out of park. It would not move into any gear.
Corrective Action:
First time was end of May and the car went into park while driving down the road and stayed stuck in park. Could not change gears. Eventually the entire car shut down and even hazard lights did not work. Second time I was parked at my office and when I got back to my car, it again would not shift out of park. It would not move into any gear.
Additional Notes:
First time was end of May and the car went into park while driving down the road and stayed stuck in park. Could not change gears. Eventually the entire car shut down and even hazard lights did not work. Second time I was parked at my office and when I got back to my car, it again would not shift out of park. It would not move into any gear.
Mfg Campaign: 11531496
Recall Date: Jul 10, 2023
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