Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023-2025 VF8 vehicles. The center air bag mounted in the driver's seat may deploy improperly during a side impact crash and strike the driver's arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Dec 17, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2022-2024 VF8 vehicles. Inactive ignitors may have been installed in the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-291
Recall Date: May 24, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-74
Recall Date: May 18, 2023
Consumer Complaints
68 ComplaintsVinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Corrective Action:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Additional Notes:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Mfg Campaign: 11589119
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Corrective Action:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Additional Notes:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Mfg Campaign: 11589119
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Corrective Action:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Additional Notes:
1) Forward collision detection doesn't work. Very rarely screen shows a pop up, but never applies automatic brakes. Especially when we were in traffic and if vehicle infrant suddenly stops. ..then it doesn't detect the forward stopped objects and fail to apply breaks 2) we need to push break paddle hard to stop the vehicle completely when car is below 10Mil/hrs speed . It feels like at lower speeds break paddle doesn't work. 3) The lane keeping assistant never worked. 4) Sometimes a car drags to one side of the traffic even when it is going at a speed of 25Mph.
Mfg Campaign: 11589119
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Corrective Action:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Additional Notes:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Mfg Campaign: 11589132
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Corrective Action:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Additional Notes:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Mfg Campaign: 11589132
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Corrective Action:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Additional Notes:
As per the technical specifications, The VF8 car must adhere collision safety features. But actually when we drive the car on freeways, State highways, and internal roads, these safely features never worked for me. Kindly refer the attached technical feature documents so called supported features by the manufacturer.
Mfg Campaign: 11589132
Recall Date: May 16, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owned a 2023 VINFAST VF 8. The contact stated that while driving at unknown speeds, the steering wheel automatically maneuvered to the right direction, however, the contact was able to regain control of the steering wheel and maneuvered into the correct lane. The contact stated that the failure recurred where the lane assist was turned on by default and it would automatically move the steering wheel. On another occasion, the contact stated that a coworker was driving at unknown speeds with his family, the vehicle crashed into a pole, then a tree where it came to a stop. The vehicle then caught on fire. The contact mentioned that during the impact to the pole, the pole fell down. The air bags deployed. There were 4 occupants during the crash, the driver, the front passenger occupant, and two children seated in the rear of the vehicle. All occupants were deceased. The contact was concerned that the failure recurred while the coworker was driving. The location of the fire was unknown. There was a police report was filed. The vehicle was towed to the police department. The manufacturer was made aware of the crash and a case was opened. The failure mileage was approximately 1,400.
Corrective Action:
The contact owned a 2023 VINFAST VF 8. The contact stated that while driving at unknown speeds, the steering wheel automatically maneuvered to the right direction, however, the contact was able to regain control of the steering wheel and maneuvered into the correct lane. The contact stated that the failure recurred where the lane assist was turned on by default and it would automatically move the steering wheel. On another occasion, the contact stated that a coworker was driving at unknown speeds with his family, the vehicle crashed into a pole, then a tree where it came to a stop. The vehicle then caught on fire. The contact mentioned that during the impact to the pole, the pole fell down. The air bags deployed. There were 4 occupants during the crash, the driver, the front passenger occupant, and two children seated in the rear of the vehicle. All occupants were deceased. The contact was concerned that the failure recurred while the coworker was driving. The location of the fire was unknown. There was a police report was filed. The vehicle was towed to the police department. The manufacturer was made aware of the crash and a case was opened. The failure mileage was approximately 1,400.
Additional Notes:
The contact owned a 2023 VINFAST VF 8. The contact stated that while driving at unknown speeds, the steering wheel automatically maneuvered to the right direction, however, the contact was able to regain control of the steering wheel and maneuvered into the correct lane. The contact stated that the failure recurred where the lane assist was turned on by default and it would automatically move the steering wheel. On another occasion, the contact stated that a coworker was driving at unknown speeds with his family, the vehicle crashed into a pole, then a tree where it came to a stop. The vehicle then caught on fire. The contact mentioned that during the impact to the pole, the pole fell down. The air bags deployed. There were 4 occupants during the crash, the driver, the front passenger occupant, and two children seated in the rear of the vehicle. All occupants were deceased. The contact was concerned that the failure recurred while the coworker was driving. The location of the fire was unknown. There was a police report was filed. The vehicle was towed to the police department. The manufacturer was made aware of the crash and a case was opened. The failure mileage was approximately 1,400.
Mfg Campaign: 11585817
Recall Date: Apr 29, 2024
Vinfast Auto, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Corrective Action:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Additional Notes:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Mfg Campaign: 11585964
Recall Date: Apr 29, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Corrective Action:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Additional Notes:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Mfg Campaign: 11585964
Recall Date: Apr 29, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Corrective Action:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Additional Notes:
Vehicle drove into traffic cones at night when adaptive cruise engaged. Freeway was reduced to two lanes and car ignored them. Pulled to side of road and car did not go back into gear. Gave errors.
Mfg Campaign: 11585964
Recall Date: Apr 29, 2024
Vinfast Auto, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Corrective Action:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Additional Notes:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Mfg Campaign: 11585394
Recall Date: Apr 26, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Corrective Action:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Additional Notes:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Mfg Campaign: 11585394
Recall Date: Apr 26, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Corrective Action:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Additional Notes:
Front collision sensors and lane keeping sensor do not work in direct sunlight. For 2 hours in the morning and two hours at dusk. Sensors are behind rear view mirror and they do not work when sun is at eye level.
Mfg Campaign: 11585394
Recall Date: Apr 26, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Corrective Action:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Additional Notes:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Mfg Campaign: 11579510
Recall Date: Mar 26, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Corrective Action:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Additional Notes:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Mfg Campaign: 11579510
Recall Date: Mar 26, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Corrective Action:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Additional Notes:
At early morning 6am, the Advanced Driver Assistance Systems malfunction cant detect the lane on the highway. while traveling the car suddenly steering randomly and almost cause a accident twice, before i have time to turn off the system.
Mfg Campaign: 11579510
Recall Date: Mar 26, 2024
Vinfast Auto, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Corrective Action:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Additional Notes:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Mfg Campaign: 11578579
Recall Date: Mar 20, 2024
Vinfast Auto, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Corrective Action:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Additional Notes:
Driving 80+ car suddenly loses power . Says electrical system fault and coolant fault. Stranded on freeway in fast lane. Takes 9 resets and 1hr before car goes back to nirmal
Mfg Campaign: 11578579
Recall Date: Mar 20, 2024
Vinfast Auto, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Corrective Action:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Additional Notes:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Mfg Campaign: 11576667
Recall Date: Mar 11, 2024
Vinfast Auto, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Corrective Action:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Additional Notes:
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise from the car, which I strongly believe the car was experiencing the conflicting command within its software. On one hand, the car ADAS want to speed up to the desire speed, on the other hand, the brake was engaged by me so it need to stop. That conflicts result my car shifted to Neutral on the highway, which I was able to drive it to the emergency lane and stop it. After the car came to complete stop, I shifted it to Park, and the car screen had a lot of errors on the screen and unable to continue to drive. Only after I got out of the car and turned off the car completely and wait 15 minutes, then I was able to start the car and drive again.
Mfg Campaign: 11576667
Recall Date: Mar 11, 2024
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