Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023-2025 VF8 vehicles. The center air bag mounted in the driver's seat may deploy improperly during a side impact crash and strike the driver's arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Dec 17, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2022-2024 VF8 vehicles. Inactive ignitors may have been installed in the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-291
Recall Date: May 24, 2024
Vinfast Auto, Llc
Safety Issue:
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VPAC-74
Recall Date: May 18, 2023
Consumer Complaints
68 ComplaintsVinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Corrective Action:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Additional Notes:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Mfg Campaign: 11607139
Recall Date: Aug 7, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Corrective Action:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Additional Notes:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Mfg Campaign: 11607139
Recall Date: Aug 7, 2024
Vinfast Auto, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Corrective Action:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Additional Notes:
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
Mfg Campaign: 11607139
Recall Date: Aug 7, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no direct connection between the physical wheels and the steering wheels. This has happened 3 times to me, and once to my wife. It has happened on my neighborhood streets going less than 20 mph, and it has happened on highways going 65 mph. The modules on the vehicle will intermittently, but frequently fail. The notification of various modules failing only appears on the center console screen and lasts for less than .5 second. There is no log available to the owner/consumer for prior failures if the system is able to "recover". The only way that I was able to discover this behavior by the lane keep assist module is because 2 systems had failures, then cleared and the "feature" was suddenly active in the middle of a drive. I do not know what the first system that failed was, by the time I looked down it have changed to the lane keep assist module. The vehicle has aprox. 6000 total miles on it as of the most recent incident. All other incidents happened prior to that mileage. Vinfast customer service is happy to take reports and tell me that their vehicle service department will get in touch with me. There have been no attempts to contact me by the vehicle service department, and the company does not allow customers to directly contact the vehicle service department.
Corrective Action:
Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no direct connection between the physical wheels and the steering wheels. This has happened 3 times to me, and once to my wife. It has happened on my neighborhood streets going less than 20 mph, and it has happened on highways going 65 mph. The modules on the vehicle will intermittently, but frequently fail. The notification of various modules failing only appears on the center console screen and lasts for less than .5 second. There is no log available to the owner/consumer for prior failures if the system is able to "recover". The only way that I was able to discover this behavior by the lane keep assist module is because 2 systems had failures, then cleared and the "feature" was suddenly active in the middle of a drive. I do not know what the first system that failed was, by the time I looked down it have changed to the lane keep assist module. The vehicle has aprox. 6000 total miles on it as of the most recent incident. All other incidents happened prior to that mileage. Vinfast customer service is happy to take reports and tell me that their vehicle service department will get in touch with me. There have been no attempts to contact me by the vehicle service department, and the company does not allow customers to directly contact the vehicle service department.
Additional Notes:
Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no direct connection between the physical wheels and the steering wheels. This has happened 3 times to me, and once to my wife. It has happened on my neighborhood streets going less than 20 mph, and it has happened on highways going 65 mph. The modules on the vehicle will intermittently, but frequently fail. The notification of various modules failing only appears on the center console screen and lasts for less than .5 second. There is no log available to the owner/consumer for prior failures if the system is able to "recover". The only way that I was able to discover this behavior by the lane keep assist module is because 2 systems had failures, then cleared and the "feature" was suddenly active in the middle of a drive. I do not know what the first system that failed was, by the time I looked down it have changed to the lane keep assist module. The vehicle has aprox. 6000 total miles on it as of the most recent incident. All other incidents happened prior to that mileage. Vinfast customer service is happy to take reports and tell me that their vehicle service department will get in touch with me. There have been no attempts to contact me by the vehicle service department, and the company does not allow customers to directly contact the vehicle service department.
Mfg Campaign: 11603022
Recall Date: Jul 17, 2024
Vinfast Auto, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle would not go into drive. car immediately stops and I wasn't able to get the car into drive or reverse. Had to be towed to the service station with no cause determined.
Corrective Action:
vehicle would not go into drive. car immediately stops and I wasn't able to get the car into drive or reverse. Had to be towed to the service station with no cause determined.
Additional Notes:
vehicle would not go into drive. car immediately stops and I wasn't able to get the car into drive or reverse. Had to be towed to the service station with no cause determined.
Mfg Campaign: 11601116
Recall Date: Jul 11, 2024
Vinfast Auto, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Corrective Action:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Additional Notes:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Mfg Campaign: 11595051
Recall Date: Jun 18, 2024
Vinfast Auto, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Corrective Action:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Additional Notes:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Mfg Campaign: 11595051
Recall Date: Jun 18, 2024
Vinfast Auto, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Corrective Action:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Additional Notes:
Vehicle drive system fault: This issue has happened to me 2x in my personal car and 1x in the loaner vehicle that Vinfast gave me. When this happens, the vehicle shuts off. You can’t put the car in drive or reverse. You have to leave the car, wherever it is, walk a good distance away& wait for about 15mins. The first time, I was pulling into a spot at a grocery store & and car died in the middle of the aisle. I was blocking all traffic. Luckily after 4 mins the car was able to go into N and I got pushed into a parking spot. The second time was with the loaner car, I started to back up and the car died. This time, I had to walk in the rain to a store down the street and wait for the car to “disconnect from the key fob” and wait 15 mins. The third time I was in my personal car and I was moving. I slowed down to make a turn and the car slammed on the brakes and died. For me, this is a huge safety issue. I’ve been driving for over 25, had many cars and never had issues like this. I’m not always in a safe location where I can get out and leave the vehicle. Also, ever time I get into this car there is a new error message, for example. The AES system turns off when facing the sun . I’ve reported all of this and documented everything. I feel unsafe in this car. The dealer said “ the driver fault will happen when you put it in gear too fast”. I’ve driving like this for 25 years and I’ve never had a car turn or and leave me stranded. I don’t trust this vehicle
Mfg Campaign: 11595051
Recall Date: Jun 18, 2024
Vinfast Auto, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While I was driving to work, the car started to lose power all of the sudden; I had to exit the freeway, as soon as I was off the highway, the car no longer moved. I called customer service they indicated that I should try to reset the car (which I did) and was able to drive the car again but with a lot of warning signs. I think it is a safety concern because I could hit or get hit by another car while trying to pull over. Customer Service told me to expect a call from the Service Center but at this date they haven't call me yet.
Corrective Action:
While I was driving to work, the car started to lose power all of the sudden; I had to exit the freeway, as soon as I was off the highway, the car no longer moved. I called customer service they indicated that I should try to reset the car (which I did) and was able to drive the car again but with a lot of warning signs. I think it is a safety concern because I could hit or get hit by another car while trying to pull over. Customer Service told me to expect a call from the Service Center but at this date they haven't call me yet.
Additional Notes:
While I was driving to work, the car started to lose power all of the sudden; I had to exit the freeway, as soon as I was off the highway, the car no longer moved. I called customer service they indicated that I should try to reset the car (which I did) and was able to drive the car again but with a lot of warning signs. I think it is a safety concern because I could hit or get hit by another car while trying to pull over. Customer Service told me to expect a call from the Service Center but at this date they haven't call me yet.
Mfg Campaign: 11594539
Recall Date: Jun 15, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Corrective Action:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Additional Notes:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Mfg Campaign: 11593922
Recall Date: Jun 12, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Corrective Action:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Additional Notes:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Mfg Campaign: 11593922
Recall Date: Jun 12, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Corrective Action:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Additional Notes:
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
Mfg Campaign: 11593922
Recall Date: Jun 12, 2024
Vinfast Auto, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the Highway and when I stopped at a red light the vehicle stopped working. I was not able to put it in neutral to be able to move it to the side of the road. I had several warning messages while i was on the phone with 911. I was lucky enough that police came to assist me within minutes since I was at an intersection of two highways. I could've been killed or caused a bad accident. I called Vinfast to check the problem and they never transfer me to the service department. I explained the problem and they just told me that if it happens again they will consider it. But since the vehicle restarted after 20 minutes there was no reason to check it. I asked to talk to a supervisor but the customer service representative refused. She just told me that she was making a note about it. This was a very dangerous situation. My life and the life of others were at risk. I have pictures and short videos showing the car in the middle of the highway and there is a call made to the 911. Thank you
Corrective Action:
I was driving on the Highway and when I stopped at a red light the vehicle stopped working. I was not able to put it in neutral to be able to move it to the side of the road. I had several warning messages while i was on the phone with 911. I was lucky enough that police came to assist me within minutes since I was at an intersection of two highways. I could've been killed or caused a bad accident. I called Vinfast to check the problem and they never transfer me to the service department. I explained the problem and they just told me that if it happens again they will consider it. But since the vehicle restarted after 20 minutes there was no reason to check it. I asked to talk to a supervisor but the customer service representative refused. She just told me that she was making a note about it. This was a very dangerous situation. My life and the life of others were at risk. I have pictures and short videos showing the car in the middle of the highway and there is a call made to the 911. Thank you
Additional Notes:
I was driving on the Highway and when I stopped at a red light the vehicle stopped working. I was not able to put it in neutral to be able to move it to the side of the road. I had several warning messages while i was on the phone with 911. I was lucky enough that police came to assist me within minutes since I was at an intersection of two highways. I could've been killed or caused a bad accident. I called Vinfast to check the problem and they never transfer me to the service department. I explained the problem and they just told me that if it happens again they will consider it. But since the vehicle restarted after 20 minutes there was no reason to check it. I asked to talk to a supervisor but the customer service representative refused. She just told me that she was making a note about it. This was a very dangerous situation. My life and the life of others were at risk. I have pictures and short videos showing the car in the middle of the highway and there is a call made to the 911. Thank you
Mfg Campaign: 11594032
Recall Date: Jun 12, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Corrective Action:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Additional Notes:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Mfg Campaign: 11593599
Recall Date: Jun 11, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Corrective Action:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Additional Notes:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Mfg Campaign: 11593599
Recall Date: Jun 11, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Corrective Action:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Additional Notes:
On June 7th, I experienced a concerning incident involving the lane-keeping assist feature in my car while driving on Pinehurst Dr. in Aptos. As I was going around a corner just after the elementary school, I had forgotten to turn off the lane assist feature. Since there is no permanent way to disable this feature, when another car approached from the opposite direction, the lane assist system kicked in aggressively. I had slightly drifted too close to the center lane, and the system forcefully jerked the steering wheel to the right. This sudden and aggressive correction nearly caused me to hit a teenager riding a bicycle on the right side of the road. If I had only one hand on the steering wheel, the lane assist could have easily caused the car to veer off the road or collide with other vehicles, pedestrians, or in my case, the bicyclist. Although the manufacturer is aware of this issue, they do not seem to be giving it due consideration. The overly aggressive nature of the lane-keeping assist feature poses a significant safety risk and is a dangerous flaw in the system. I believe this problem needs to be addressed urgently to prevent potential accidents and ensure the safety of drivers, passengers, and other road users.
Mfg Campaign: 11593599
Recall Date: Jun 11, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The line keeping assist system keeps on jerking the car into traffic
Corrective Action:
The line keeping assist system keeps on jerking the car into traffic
Additional Notes:
The line keeping assist system keeps on jerking the car into traffic
Mfg Campaign: 11592279
Recall Date: Jun 3, 2024
Vinfast Auto, Llc
Defect Description:
STEERING
Potential Consequences:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Corrective Action:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Additional Notes:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Mfg Campaign: 11590043
Recall Date: May 22, 2024
Vinfast Auto, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Corrective Action:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Additional Notes:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Mfg Campaign: 11590043
Recall Date: May 22, 2024
Vinfast Auto, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Corrective Action:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Additional Notes:
Lane keep assist feature is on by default and will try correct the steering even when it is going in straight line but one of the lane in road is missing or not vissible. This could be mainly in intersections. I also had an issue where steering wheel adjustment is not working due to communication box issue, they had to unplug and replug the wire between communication box and steering wheel. It also stopped in the middle if road saying electrical system failure with in two days of my leased car. It was in service center for 45 days and got my car back recently.
Mfg Campaign: 11590043
Recall Date: May 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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