Complaints & Recalls
Official Safety Recalls - Important!
27 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles operating software prior to 2023.38.4. The printed circuit board for the electronic power steering assist may experience an overstress condition, causing a loss of power steering assist when the vehicle reaches a stop and then accelerates again.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-004
Recall Date: Feb 14, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-002
Recall Date: Jan 22, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-17-006
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-16-005
Recall Date: Jun 19, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model Y vehicles. The front suspension lateral link fasteners may not have been properly attached to the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: SB-22-31-002
Recall Date: Dec 5, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Consumer Complaints
1.6K ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Corrective Action:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Additional Notes:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Mfg Campaign: 11527260
Recall Date: Jun 15, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Corrective Action:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Additional Notes:
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Mfg Campaign: 11527260
Recall Date: Jun 15, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My car keeps giving false alarm which itself causes a lot of confusion and safety hazards. This incident took place on June 13, 2023 at 6:13pm on Rte 602/Reston Highway at Reston, VA. While I was driving on the right lane slowly, Tesla fired a false alarm for the car traveling in front of me, at that time my speed was about 15mph and there was plenty space between the cars. I filed bug report with the manufacturer.
Corrective Action:
My car keeps giving false alarm which itself causes a lot of confusion and safety hazards. This incident took place on June 13, 2023 at 6:13pm on Rte 602/Reston Highway at Reston, VA. While I was driving on the right lane slowly, Tesla fired a false alarm for the car traveling in front of me, at that time my speed was about 15mph and there was plenty space between the cars. I filed bug report with the manufacturer.
Additional Notes:
My car keeps giving false alarm which itself causes a lot of confusion and safety hazards. This incident took place on June 13, 2023 at 6:13pm on Rte 602/Reston Highway at Reston, VA. While I was driving on the right lane slowly, Tesla fired a false alarm for the car traveling in front of me, at that time my speed was about 15mph and there was plenty space between the cars. I filed bug report with the manufacturer.
Mfg Campaign: 11526922
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Corrective Action:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Additional Notes:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Mfg Campaign: 11527037
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Corrective Action:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Additional Notes:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Mfg Campaign: 11527037
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Corrective Action:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Additional Notes:
My Tesla Model Y is experiencing phantom braking, due presumably to a faulty collission avoidance safety system. With cruise control enabled (not autopilot with lane keeping, only cruise control by depressing the stalk once vs. twice for lane keep) the car will phantom brake, where it slams on the brakes thinking their is a vehicle in its path when there is no vehicle in the front lane. This has happened to us on a clear toll road in Southern California on Hwy 73, both on June 7th, 2023 and in April/May 2023, where the Tesla slams on its brakes, decelerating us from 65mph to 38mph and below (at which point I slammed the accelerator pedal to avoid a rear end collission), with vehicles directly behind us, almost causing a dangerous accident. This happened with my three children in the back seat. We have experiencing this phantom braking twice in the last 2 months. In all cases the vehicle was well centered in the lane and there was no vehicle in the lane ahead of us, nor did we recently change lanes. I created a service ticket with Tesla, including bringing it into the service center at Lake Forest, CA, as scheduled, and they explained in person that there is nothing they can do, that they are unable to retrieve any video footage from the vehicle, and sent us away without even looking at the vehicle, replacing any hardware, hardware testing, or test driving it for themselves. We are at a complete loss of what to do with this vehicle that is only 6 months old. The vehicle has no warning lights or error messages prior to any of these failures. I feel that this vehicle is unsafe for my family to drive and Tesla is not putting forth reasonable effort to fix the vehicle.
Mfg Campaign: 11527037
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Corrective Action:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Additional Notes:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Mfg Campaign: 11527095
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Corrective Action:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Additional Notes:
This is regarding “phantom braking.” Whenever I engage adaptive cruise control invariably the car will slam on the brakes at random times. Typically on a 350 mile drive I experienced roughly 4 instances. In conclusion I deem this feature too dangerous to use unless the interstate is relatively empty of traffic.
Mfg Campaign: 11527095
Recall Date: Jun 14, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
The contact owns a 2023 Tesla Model Y. The contact stated while parked and loading personal items into the rear cargo space, the automatic liftgate independently closed, and the contact was hit on the top of the head. The contact stated that the liftgate feature had not engaged, which normally raised the liftgate to the open position once contact was made with an object other than the gate latch. The contact stated that the liftgate closed automatically after she had backed away after being hit on the head. The contact stated that it was painful, but she did not seek medical attention. The contact stated that a warning chime had not sounded. The contact stated that the liftgate failure had occurred before. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 7,251.
Corrective Action:
The contact owns a 2023 Tesla Model Y. The contact stated while parked and loading personal items into the rear cargo space, the automatic liftgate independently closed, and the contact was hit on the top of the head. The contact stated that the liftgate feature had not engaged, which normally raised the liftgate to the open position once contact was made with an object other than the gate latch. The contact stated that the liftgate closed automatically after she had backed away after being hit on the head. The contact stated that it was painful, but she did not seek medical attention. The contact stated that a warning chime had not sounded. The contact stated that the liftgate failure had occurred before. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 7,251.
Additional Notes:
The contact owns a 2023 Tesla Model Y. The contact stated while parked and loading personal items into the rear cargo space, the automatic liftgate independently closed, and the contact was hit on the top of the head. The contact stated that the liftgate feature had not engaged, which normally raised the liftgate to the open position once contact was made with an object other than the gate latch. The contact stated that the liftgate closed automatically after she had backed away after being hit on the head. The contact stated that it was painful, but she did not seek medical attention. The contact stated that a warning chime had not sounded. The contact stated that the liftgate failure had occurred before. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 7,251.
Mfg Campaign: 11526778
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Corrective Action:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Additional Notes:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Mfg Campaign: 11526781
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Corrective Action:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Additional Notes:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Mfg Campaign: 11526781
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Corrective Action:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Additional Notes:
I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.
Mfg Campaign: 11526781
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
We purchased the vehicle new approximately 2 weeks ago. After about a week, the steering wheel would lock up randomly. This occurred 6 times on different dates before we were able to get it to the Tesla service department. The vehicle currently remains at Tesla for the next 3 weeks while we await a new steering rack/motor. The vehicle would lock while in the park position but we were still able to move forward and backward. I’ve read other instances where this has occurred in other Tesla vehicles. The safety concern is this could have occurred while driving which would have ended in unfavorable circumstances. This should not be happening in a brand new vehicle and the fact that this has occurred in other Tesla vehicles is very concerning. I’ve uploaded photos of the errors that showed on the screen when the problem occurred.
Corrective Action:
We purchased the vehicle new approximately 2 weeks ago. After about a week, the steering wheel would lock up randomly. This occurred 6 times on different dates before we were able to get it to the Tesla service department. The vehicle currently remains at Tesla for the next 3 weeks while we await a new steering rack/motor. The vehicle would lock while in the park position but we were still able to move forward and backward. I’ve read other instances where this has occurred in other Tesla vehicles. The safety concern is this could have occurred while driving which would have ended in unfavorable circumstances. This should not be happening in a brand new vehicle and the fact that this has occurred in other Tesla vehicles is very concerning. I’ve uploaded photos of the errors that showed on the screen when the problem occurred.
Additional Notes:
We purchased the vehicle new approximately 2 weeks ago. After about a week, the steering wheel would lock up randomly. This occurred 6 times on different dates before we were able to get it to the Tesla service department. The vehicle currently remains at Tesla for the next 3 weeks while we await a new steering rack/motor. The vehicle would lock while in the park position but we were still able to move forward and backward. I’ve read other instances where this has occurred in other Tesla vehicles. The safety concern is this could have occurred while driving which would have ended in unfavorable circumstances. This should not be happening in a brand new vehicle and the fact that this has occurred in other Tesla vehicles is very concerning. I’ve uploaded photos of the errors that showed on the screen when the problem occurred.
Mfg Campaign: 11526827
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
2 weeks old car. 350 miles. Coming out of the shopping center, suddenly steering wheel did not steer. It was hard and saw the alert. Went to very close to opposite side of traffic and some how made it to across the road inside the shopping center
Corrective Action:
2 weeks old car. 350 miles. Coming out of the shopping center, suddenly steering wheel did not steer. It was hard and saw the alert. Went to very close to opposite side of traffic and some how made it to across the road inside the shopping center
Additional Notes:
2 weeks old car. 350 miles. Coming out of the shopping center, suddenly steering wheel did not steer. It was hard and saw the alert. Went to very close to opposite side of traffic and some how made it to across the road inside the shopping center
Mfg Campaign: 11526869
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I merged onto a 2 lane highway that has cross traffic. The speed limit was 65 mph. I was driving with cruise control (Autopilot) at the speed limit when the car braked very hard. The closest car in front of me was about 0.25 miles and there was no oncoming or cross traffic. I am lucky that there was no car behind me because I would have been rear ended because the breaking was so severe. This is the second time in a month that this occurred. During the first occurrence a truck was crossing the road about 500 feet ahead of me. The car over reacted and braked, but at least there was an apparent reason. Today's event was completely inexplicable. I have decided to stop using Autopilot on two lane roads - it's too unpredictable. I wish the car had regular dumb old cruise control - it would be safer.
Corrective Action:
I merged onto a 2 lane highway that has cross traffic. The speed limit was 65 mph. I was driving with cruise control (Autopilot) at the speed limit when the car braked very hard. The closest car in front of me was about 0.25 miles and there was no oncoming or cross traffic. I am lucky that there was no car behind me because I would have been rear ended because the breaking was so severe. This is the second time in a month that this occurred. During the first occurrence a truck was crossing the road about 500 feet ahead of me. The car over reacted and braked, but at least there was an apparent reason. Today's event was completely inexplicable. I have decided to stop using Autopilot on two lane roads - it's too unpredictable. I wish the car had regular dumb old cruise control - it would be safer.
Additional Notes:
I merged onto a 2 lane highway that has cross traffic. The speed limit was 65 mph. I was driving with cruise control (Autopilot) at the speed limit when the car braked very hard. The closest car in front of me was about 0.25 miles and there was no oncoming or cross traffic. I am lucky that there was no car behind me because I would have been rear ended because the breaking was so severe. This is the second time in a month that this occurred. During the first occurrence a truck was crossing the road about 500 feet ahead of me. The car over reacted and braked, but at least there was an apparent reason. Today's event was completely inexplicable. I have decided to stop using Autopilot on two lane roads - it's too unpredictable. I wish the car had regular dumb old cruise control - it would be safer.
Mfg Campaign: 11526882
Recall Date: Jun 13, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
At 10 AM on a sunny day on Sunday driving on a highway at ~68 MPH on autopilot, car suddenly applied the breaks causing it to stop but I applied accelerator to prevent rear end accident. Accident avoided because road didn’t have much traffic.
Corrective Action:
At 10 AM on a sunny day on Sunday driving on a highway at ~68 MPH on autopilot, car suddenly applied the breaks causing it to stop but I applied accelerator to prevent rear end accident. Accident avoided because road didn’t have much traffic.
Additional Notes:
At 10 AM on a sunny day on Sunday driving on a highway at ~68 MPH on autopilot, car suddenly applied the breaks causing it to stop but I applied accelerator to prevent rear end accident. Accident avoided because road didn’t have much traffic.
Mfg Campaign: 11526498
Recall Date: Jun 12, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Corrective Action:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Additional Notes:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Mfg Campaign: 11526638
Recall Date: Jun 12, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Corrective Action:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Additional Notes:
While using Tesla's Adaptive Cruise Control on the highway, the car's Automatic Emergency Braking system applied brakes and decelerated rapidly with no obstacle on the road, as if an immanent crash was about to happen. The risk was greatest when it happened with a car traveling behind us and didn't anticipate my car braking since there was no reason to do so. My wife and I felt like we could be rear-ended. This happened several times over many days traveling across the country. On June 5th, at about 8:30 AM Mountain Time, I called Tesla Service. I called to learn if this could be fixed. I spoke with the front line employee, and than escalated my call and spoke to the supervisor. Both said the car was acting as intended, that this happens with all versions of auto pilot, and there was no way to fix it. Even when I turn off the Automatic Emergency Breaking feature, phantom braking still occurs. This call was recorded by Tesla, and they have the record. On long drives, it really helps to use this technology, even though using it puts us at risk. I support filing a claim at Tesla.com/legal or joining class action suit.
Mfg Campaign: 11526638
Recall Date: Jun 12, 2023
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Potential Consequences:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Corrective Action:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Additional Notes:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Mfg Campaign: 11526639
Recall Date: Jun 12, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Corrective Action:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Additional Notes:
The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.
Mfg Campaign: 11526639
Recall Date: Jun 12, 2023
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