Complaints & Recalls
Official Safety Recalls - Important!
34 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The AutoPilot or Full Self Driving malfunctions by suddenly braking for no apparent reason. Going from 70mph to 50mph on a busy highway can cause cars in the back to crash into my car. Along a two lane road the car suddenly started braking and veered right when a large 18 wheeler passed in the opposite lane. Causing cars behind to suddenly brake to avoid hitting my car. Another time car suddenly braked because there was a change in color where the road had been patched and there was a slight dip in the road. The problem has been confirmed by many other drivers and NHTSA is looking to the issue. I do not know what the Tesla Company is doing about this problem. There was no warning before the sudden braking happened.
Corrective Action:
The AutoPilot or Full Self Driving malfunctions by suddenly braking for no apparent reason. Going from 70mph to 50mph on a busy highway can cause cars in the back to crash into my car. Along a two lane road the car suddenly started braking and veered right when a large 18 wheeler passed in the opposite lane. Causing cars behind to suddenly brake to avoid hitting my car. Another time car suddenly braked because there was a change in color where the road had been patched and there was a slight dip in the road. The problem has been confirmed by many other drivers and NHTSA is looking to the issue. I do not know what the Tesla Company is doing about this problem. There was no warning before the sudden braking happened.
Additional Notes:
The AutoPilot or Full Self Driving malfunctions by suddenly braking for no apparent reason. Going from 70mph to 50mph on a busy highway can cause cars in the back to crash into my car. Along a two lane road the car suddenly started braking and veered right when a large 18 wheeler passed in the opposite lane. Causing cars behind to suddenly brake to avoid hitting my car. Another time car suddenly braked because there was a change in color where the road had been patched and there was a slight dip in the road. The problem has been confirmed by many other drivers and NHTSA is looking to the issue. I do not know what the Tesla Company is doing about this problem. There was no warning before the sudden braking happened.
Mfg Campaign: 11490396
Recall Date: Oct 22, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have been experiencing phantom braking on my Tesla Model Y. It is a new vehicle, which I purchased at the end of September 2022. While driving with cruise control activated, the emergency braking will suddenly engage bringing the car to a sudden slowdown/ stop. This has happened on multiple occasions.
Corrective Action:
I have been experiencing phantom braking on my Tesla Model Y. It is a new vehicle, which I purchased at the end of September 2022. While driving with cruise control activated, the emergency braking will suddenly engage bringing the car to a sudden slowdown/ stop. This has happened on multiple occasions.
Additional Notes:
I have been experiencing phantom braking on my Tesla Model Y. It is a new vehicle, which I purchased at the end of September 2022. While driving with cruise control activated, the emergency braking will suddenly engage bringing the car to a sudden slowdown/ stop. This has happened on multiple occasions.
Mfg Campaign: 11489932
Recall Date: Oct 19, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Corrective Action:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Additional Notes:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Mfg Campaign: 11489869
Recall Date: Oct 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Corrective Action:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Additional Notes:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Mfg Campaign: 11489869
Recall Date: Oct 18, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Corrective Action:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Additional Notes:
Travelling 101 North from Los Angeles to Solvang. I was driving with tesla auto piloit set at 65mph. Middle of the highway, no vehicles around, no bridges or any shadows from anything. Tesla model y braked from 65mph to 20mph suddenly without warning. Serious safety issue, had a vehicle been following me i would have been rear ended.
Mfg Campaign: 11489869
Recall Date: Oct 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Corrective Action:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Additional Notes:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Mfg Campaign: 11489663
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Corrective Action:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Additional Notes:
Driving from L.A. to S.F. on I-5 yesterday, we twice experienced phantom braking while using Autopilot. In both cases, there was no car close in front of us. The system just malfunctioned and suddenly braked from maybe 70 to 55 or even 50, which feels very dangerous in case a car behind us might not notice and rear-end us. It was late afternoon and we were driving somewhat into the sun. It feels like it might have something to do with sun angle and the fact that there was no car in front of us. There were also some mirages on the road that it might have mistaken for a car.
Mfg Campaign: 11489663
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Corrective Action:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Additional Notes:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Mfg Campaign: 11489670
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Corrective Action:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Additional Notes:
I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.
Mfg Campaign: 11489670
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Corrective Action:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Additional Notes:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Mfg Campaign: 11489682
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Corrective Action:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Additional Notes:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Mfg Campaign: 11489682
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Corrective Action:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Additional Notes:
When engaging cruise control on the highway we experienced phantom braking 2 times in 90 seconds while on an empty road. This was the first time we ever used the cruise control on the highway. The braking was aggressive, and enough to strain the passenger neck. It was scary and without warning. We feel it is too dangerous to use cruise control on our vehicle ever again for feet of causing an accident.
Mfg Campaign: 11489682
Recall Date: Oct 17, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Corrective Action:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Additional Notes:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Mfg Campaign: 11489487
Recall Date: Oct 16, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Corrective Action:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Additional Notes:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Mfg Campaign: 11489487
Recall Date: Oct 16, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Corrective Action:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Additional Notes:
While adaptive cruise control, braking occurs unexpectedly. Might be related to hills, seems somewhat repeatable. Scares the snot out of you when you are doing 80 miles per hour on autopilot/cruise control and your car just stars braking.
Mfg Campaign: 11489487
Recall Date: Oct 16, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have a new 2022 Tesla Model Y and in less than 500 miles it has already "phantom emergency braked" on 5 separate occasions. The conditions was freeway driving, no traffic within 200-300 yards, daytime, and the geography was gentle rolling hills with little to no vegetation. On all occasions my speed was set at 75-80 mph. The events ranged from momentary autopilot brake application slowing the vehicle about 10 mph to very aggressive autopilot braking slowing the vehicle 30-40 mph. There are no other warning lamps, messages, or pre or post symptoms. Of course it goes without saying how dangerous this is especially if there were a vehicle following closely behind. Tesla is very aware of this problem. This particular vehicle, being brand new, has not had a service appointment to date but I am in the process of setting one up.
Corrective Action:
I have a new 2022 Tesla Model Y and in less than 500 miles it has already "phantom emergency braked" on 5 separate occasions. The conditions was freeway driving, no traffic within 200-300 yards, daytime, and the geography was gentle rolling hills with little to no vegetation. On all occasions my speed was set at 75-80 mph. The events ranged from momentary autopilot brake application slowing the vehicle about 10 mph to very aggressive autopilot braking slowing the vehicle 30-40 mph. There are no other warning lamps, messages, or pre or post symptoms. Of course it goes without saying how dangerous this is especially if there were a vehicle following closely behind. Tesla is very aware of this problem. This particular vehicle, being brand new, has not had a service appointment to date but I am in the process of setting one up.
Additional Notes:
I have a new 2022 Tesla Model Y and in less than 500 miles it has already "phantom emergency braked" on 5 separate occasions. The conditions was freeway driving, no traffic within 200-300 yards, daytime, and the geography was gentle rolling hills with little to no vegetation. On all occasions my speed was set at 75-80 mph. The events ranged from momentary autopilot brake application slowing the vehicle about 10 mph to very aggressive autopilot braking slowing the vehicle 30-40 mph. There are no other warning lamps, messages, or pre or post symptoms. Of course it goes without saying how dangerous this is especially if there were a vehicle following closely behind. Tesla is very aware of this problem. This particular vehicle, being brand new, has not had a service appointment to date but I am in the process of setting one up.
Mfg Campaign: 11489316
Recall Date: Oct 14, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request: Auto high beams; car is available for inspection How was your safety or the safety of others put at risk: In Arlington Heights, IL the car started automatically switching the high beams on and off. At first the auto high beams would engage for 7-10 seconds, then disengage for 7-10 seconds. Then the auto high beams engaged for 2-4 seconds and disengage for 2-4 seconds, as if flashing them. This is unsafe as it is distracting to the driver (me), it can obstruct the view of oncoming traffic, and it makes it appear as if I am driving erratically which can result in a traffic stop / unnecessary police intervention. Has the problem been reproduced or confirmed by a dealer or independent service center - no, they will not take the vehicle in to their service center and only provided mobile service appointments during the work day. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others - no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear - the car was recently serviced (October 5, 2022) for a nonfunctioning A/C compressor and heating pump. I am not aware of what other service / software changes+resets were made to the car while out of my possession.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request: Auto high beams; car is available for inspection How was your safety or the safety of others put at risk: In Arlington Heights, IL the car started automatically switching the high beams on and off. At first the auto high beams would engage for 7-10 seconds, then disengage for 7-10 seconds. Then the auto high beams engaged for 2-4 seconds and disengage for 2-4 seconds, as if flashing them. This is unsafe as it is distracting to the driver (me), it can obstruct the view of oncoming traffic, and it makes it appear as if I am driving erratically which can result in a traffic stop / unnecessary police intervention. Has the problem been reproduced or confirmed by a dealer or independent service center - no, they will not take the vehicle in to their service center and only provided mobile service appointments during the work day. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others - no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear - the car was recently serviced (October 5, 2022) for a nonfunctioning A/C compressor and heating pump. I am not aware of what other service / software changes+resets were made to the car while out of my possession.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request: Auto high beams; car is available for inspection How was your safety or the safety of others put at risk: In Arlington Heights, IL the car started automatically switching the high beams on and off. At first the auto high beams would engage for 7-10 seconds, then disengage for 7-10 seconds. Then the auto high beams engaged for 2-4 seconds and disengage for 2-4 seconds, as if flashing them. This is unsafe as it is distracting to the driver (me), it can obstruct the view of oncoming traffic, and it makes it appear as if I am driving erratically which can result in a traffic stop / unnecessary police intervention. Has the problem been reproduced or confirmed by a dealer or independent service center - no, they will not take the vehicle in to their service center and only provided mobile service appointments during the work day. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others - no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear - the car was recently serviced (October 5, 2022) for a nonfunctioning A/C compressor and heating pump. I am not aware of what other service / software changes+resets were made to the car while out of my possession.
Mfg Campaign: 11489083
Recall Date: Oct 13, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle phantom braked while I was on the highway. Someone could have rear-ended me as it happened out of nowhere.
Corrective Action:
Vehicle phantom braked while I was on the highway. Someone could have rear-ended me as it happened out of nowhere.
Additional Notes:
Vehicle phantom braked while I was on the highway. Someone could have rear-ended me as it happened out of nowhere.
Mfg Campaign: 11489158
Recall Date: Oct 13, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was using the Autopilot feature on highway and my car experienced phantom break.
Corrective Action:
I was using the Autopilot feature on highway and my car experienced phantom break.
Additional Notes:
I was using the Autopilot feature on highway and my car experienced phantom break.
Mfg Campaign: 11488590
Recall Date: Oct 10, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on the interstate with the cruise control on the car suddenly applied the brakes. There were no other cars around and no objects on the roadway. This happened twice without warning on 10/09/2022. I have not reported this issue to Tesla yet but plan to.
Corrective Action:
While driving on the interstate with the cruise control on the car suddenly applied the brakes. There were no other cars around and no objects on the roadway. This happened twice without warning on 10/09/2022. I have not reported this issue to Tesla yet but plan to.
Additional Notes:
While driving on the interstate with the cruise control on the car suddenly applied the brakes. There were no other cars around and no objects on the roadway. This happened twice without warning on 10/09/2022. I have not reported this issue to Tesla yet but plan to.
Mfg Campaign: 11488643
Recall Date: Oct 10, 2022
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