Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
261 ComplaintsTesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.
Corrective Action:
Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.
Additional Notes:
Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.
Mfg Campaign: 11417930
Recall Date: May 20, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT IS ORIGINAL OWNER OF A 2018 TESLA MODEL X. THE CONTACT HAS EXPERIENCED MULTIPLE INSTRUMENT CLUSTER (IC) FAILURES WHILE DRIVING WHERE THE IC GOES BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT DATES: 29-JUN-2018: INSTRUMENT CLUSTER (IC) GOES BLANK FOR 20 MINUTES ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. CONTACT CALLED TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523) AND WAS TOLD TO RESET VEHICLE. 28-SEP-2018: IC GOES BLANK FOR 20 MINUTES WHILE DRIVING ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. 05-OCT-2018: IC GOES BLANK FOR 15 MINUTES ON WHILE DRIVING LOCAL ROAD. CONTACT CALLED TESLA ROADSIDE SERVICE (1-877 798 3752) AND WAS TOLD TO RESET THE VEHICLE WITH FOOT ON BRAKE. IC CAME BACK ON AFTER RESET. 07-NOV-2018: IC GOES BLANK FOR 5 MINUTES ON WHILE DRIVING LOCAL ROAD. IC CAME BACK ON AFTER CONTACT PERFORMED RESET 12-NOV-2018: VEHICLE SERVICED AT TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523). IC WAS NOT REPAIRED NOR REPLACED. CONTACT WAS TOLD TO RESET THE VEHICLE TO CORRECT PROBLEM. INVOICE [XXX] ATTACHED. 12-NOV-2018 (CONTINUED): CONTACT SUBMITTED A PHOTOGRAPH OF BLANK INSTRUMENT CLUSTER (IC) FOR TESLA SERIVCE REVIEW. ON THE TESLA SERVICE INVOICE, THE CONTACTS CONCERN IS MISCHARATERIZED AS “INSTRUMENT CLUSTER REBOOTS”, WHEN THE CONTACTS ACTUAL CONCERN WAS THAT THE IC GOES BLANK WHILE DRIVING. THE CONTACTS EXPERIENCE IS THAT THE IC DOES NOT AUTOMATICALLY COME BACK ON (REBOOT) AND HAS BEEN REPEATILY TOLD BY TELSA TO RESET THE VEHICLE TO GET THE IC BACK ON. THE CONTACT QUESTIONED TESLA SERVICE EMPLOYEE ADAM HIGBEE ABOUT WHY THE IC WAS NOT REPLACED. ADAM TOLD CONTACT THAT THE IC GOES BLANK BECAUSE THE MEDIA CONTROL UNIT (MCU) IS UNABLE TO COMMUNICATE WITH THE MCU. HE SAID THAT THEY UPDATED THE FIRMWARE, AND A VEHICLE RESET CAN FIX THE BLANK IC IF IT HAPP
Corrective Action:
TL* THE CONTACT IS ORIGINAL OWNER OF A 2018 TESLA MODEL X. THE CONTACT HAS EXPERIENCED MULTIPLE INSTRUMENT CLUSTER (IC) FAILURES WHILE DRIVING WHERE THE IC GOES BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT DATES: 29-JUN-2018: INSTRUMENT CLUSTER (IC) GOES BLANK FOR 20 MINUTES ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. CONTACT CALLED TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523) AND WAS TOLD TO RESET VEHICLE. 28-SEP-2018: IC GOES BLANK FOR 20 MINUTES WHILE DRIVING ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. 05-OCT-2018: IC GOES BLANK FOR 15 MINUTES ON WHILE DRIVING LOCAL ROAD. CONTACT CALLED TESLA ROADSIDE SERVICE (1-877 798 3752) AND WAS TOLD TO RESET THE VEHICLE WITH FOOT ON BRAKE. IC CAME BACK ON AFTER RESET. 07-NOV-2018: IC GOES BLANK FOR 5 MINUTES ON WHILE DRIVING LOCAL ROAD. IC CAME BACK ON AFTER CONTACT PERFORMED RESET 12-NOV-2018: VEHICLE SERVICED AT TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523). IC WAS NOT REPAIRED NOR REPLACED. CONTACT WAS TOLD TO RESET THE VEHICLE TO CORRECT PROBLEM. INVOICE [XXX] ATTACHED. 12-NOV-2018 (CONTINUED): CONTACT SUBMITTED A PHOTOGRAPH OF BLANK INSTRUMENT CLUSTER (IC) FOR TESLA SERIVCE REVIEW. ON THE TESLA SERVICE INVOICE, THE CONTACTS CONCERN IS MISCHARATERIZED AS “INSTRUMENT CLUSTER REBOOTS”, WHEN THE CONTACTS ACTUAL CONCERN WAS THAT THE IC GOES BLANK WHILE DRIVING. THE CONTACTS EXPERIENCE IS THAT THE IC DOES NOT AUTOMATICALLY COME BACK ON (REBOOT) AND HAS BEEN REPEATILY TOLD BY TELSA TO RESET THE VEHICLE TO GET THE IC BACK ON. THE CONTACT QUESTIONED TESLA SERVICE EMPLOYEE ADAM HIGBEE ABOUT WHY THE IC WAS NOT REPLACED. ADAM TOLD CONTACT THAT THE IC GOES BLANK BECAUSE THE MEDIA CONTROL UNIT (MCU) IS UNABLE TO COMMUNICATE WITH THE MCU. HE SAID THAT THEY UPDATED THE FIRMWARE, AND A VEHICLE RESET CAN FIX THE BLANK IC IF IT HAPP
Additional Notes:
TL* THE CONTACT IS ORIGINAL OWNER OF A 2018 TESLA MODEL X. THE CONTACT HAS EXPERIENCED MULTIPLE INSTRUMENT CLUSTER (IC) FAILURES WHILE DRIVING WHERE THE IC GOES BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT DATES: 29-JUN-2018: INSTRUMENT CLUSTER (IC) GOES BLANK FOR 20 MINUTES ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. CONTACT CALLED TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523) AND WAS TOLD TO RESET VEHICLE. 28-SEP-2018: IC GOES BLANK FOR 20 MINUTES WHILE DRIVING ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. 05-OCT-2018: IC GOES BLANK FOR 15 MINUTES ON WHILE DRIVING LOCAL ROAD. CONTACT CALLED TESLA ROADSIDE SERVICE (1-877 798 3752) AND WAS TOLD TO RESET THE VEHICLE WITH FOOT ON BRAKE. IC CAME BACK ON AFTER RESET. 07-NOV-2018: IC GOES BLANK FOR 5 MINUTES ON WHILE DRIVING LOCAL ROAD. IC CAME BACK ON AFTER CONTACT PERFORMED RESET 12-NOV-2018: VEHICLE SERVICED AT TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523). IC WAS NOT REPAIRED NOR REPLACED. CONTACT WAS TOLD TO RESET THE VEHICLE TO CORRECT PROBLEM. INVOICE [XXX] ATTACHED. 12-NOV-2018 (CONTINUED): CONTACT SUBMITTED A PHOTOGRAPH OF BLANK INSTRUMENT CLUSTER (IC) FOR TESLA SERIVCE REVIEW. ON THE TESLA SERVICE INVOICE, THE CONTACTS CONCERN IS MISCHARATERIZED AS “INSTRUMENT CLUSTER REBOOTS”, WHEN THE CONTACTS ACTUAL CONCERN WAS THAT THE IC GOES BLANK WHILE DRIVING. THE CONTACTS EXPERIENCE IS THAT THE IC DOES NOT AUTOMATICALLY COME BACK ON (REBOOT) AND HAS BEEN REPEATILY TOLD BY TELSA TO RESET THE VEHICLE TO GET THE IC BACK ON. THE CONTACT QUESTIONED TESLA SERVICE EMPLOYEE ADAM HIGBEE ABOUT WHY THE IC WAS NOT REPLACED. ADAM TOLD CONTACT THAT THE IC GOES BLANK BECAUSE THE MEDIA CONTROL UNIT (MCU) IS UNABLE TO COMMUNICATE WITH THE MCU. HE SAID THAT THEY UPDATED THE FIRMWARE, AND A VEHICLE RESET CAN FIX THE BLANK IC IF IT HAPP
Mfg Campaign: 11407849
Recall Date: Apr 13, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MARCH 18 HAD TO MAKE A PANIC EMERGENCY STOP TO AVOID A COLLISION. I HEARD A POPPING NOISE AND IMMEDIATELY HAD GRINDING AND SCRAPING FROM THE LEFT FRONT WHEEL. SOUND WORSE WITH RIGHT TURNS, LESS WITH LEFT TURNS. SCRAPING CONTINUED WITH DRIVING AND CAR WAS TAKEN TO TESLA SERVICE DUBLIN AS A SAFETY ISSUE, NOT SAFE TO DRIVE. TESLA CONFIRMED THAT TWO BOLTS HOLDING THE LEFT FRONT BRAKE CALIPER BROKEN AND HAD TO REPLACE THEM. TESLA TOOK PHOTOS, BUT I DID NOT RECEIVE THEM. WHEEL NOISE RESOLVED.
Corrective Action:
ON MARCH 18 HAD TO MAKE A PANIC EMERGENCY STOP TO AVOID A COLLISION. I HEARD A POPPING NOISE AND IMMEDIATELY HAD GRINDING AND SCRAPING FROM THE LEFT FRONT WHEEL. SOUND WORSE WITH RIGHT TURNS, LESS WITH LEFT TURNS. SCRAPING CONTINUED WITH DRIVING AND CAR WAS TAKEN TO TESLA SERVICE DUBLIN AS A SAFETY ISSUE, NOT SAFE TO DRIVE. TESLA CONFIRMED THAT TWO BOLTS HOLDING THE LEFT FRONT BRAKE CALIPER BROKEN AND HAD TO REPLACE THEM. TESLA TOOK PHOTOS, BUT I DID NOT RECEIVE THEM. WHEEL NOISE RESOLVED.
Additional Notes:
ON MARCH 18 HAD TO MAKE A PANIC EMERGENCY STOP TO AVOID A COLLISION. I HEARD A POPPING NOISE AND IMMEDIATELY HAD GRINDING AND SCRAPING FROM THE LEFT FRONT WHEEL. SOUND WORSE WITH RIGHT TURNS, LESS WITH LEFT TURNS. SCRAPING CONTINUED WITH DRIVING AND CAR WAS TAKEN TO TESLA SERVICE DUBLIN AS A SAFETY ISSUE, NOT SAFE TO DRIVE. TESLA CONFIRMED THAT TWO BOLTS HOLDING THE LEFT FRONT BRAKE CALIPER BROKEN AND HAD TO REPLACE THEM. TESLA TOOK PHOTOS, BUT I DID NOT RECEIVE THEM. WHEEL NOISE RESOLVED.
Mfg Campaign: 11403970
Recall Date: Mar 19, 2021
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Corrective Action:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Additional Notes:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Mfg Campaign: 11403562
Recall Date: Mar 17, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Corrective Action:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Additional Notes:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Mfg Campaign: 11403562
Recall Date: Mar 17, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Corrective Action:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Additional Notes:
ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.
Mfg Campaign: 11403562
Recall Date: Mar 17, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
ANOTHER MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45676613 BACK WHEEL FELL OFF. NO NEED FOR ME TO SAY ANY MORE. YOURS ANNOYINGLY \KEEF
Corrective Action:
ANOTHER MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45676613 BACK WHEEL FELL OFF. NO NEED FOR ME TO SAY ANY MORE. YOURS ANNOYINGLY \KEEF
Additional Notes:
ANOTHER MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45676613 BACK WHEEL FELL OFF. NO NEED FOR ME TO SAY ANY MORE. YOURS ANNOYINGLY \KEEF
Mfg Campaign: 11398810
Recall Date: Mar 2, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Corrective Action:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Additional Notes:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Mfg Campaign: 11398050
Recall Date: Feb 26, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Corrective Action:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Additional Notes:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Mfg Campaign: 11398050
Recall Date: Feb 26, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Corrective Action:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Additional Notes:
ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.
Mfg Campaign: 11398050
Recall Date: Feb 26, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Corrective Action:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Additional Notes:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Mfg Campaign: 11387983
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Corrective Action:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Additional Notes:
THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.
Mfg Campaign: 11387983
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Corrective Action:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Additional Notes:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Mfg Campaign: 11388205
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Corrective Action:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Additional Notes:
TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.
Mfg Campaign: 11388205
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHICLE DAILY.
Corrective Action:
I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHICLE DAILY.
Additional Notes:
I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHICLE DAILY.
Mfg Campaign: 11387354
Recall Date: Jan 10, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Corrective Action:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Additional Notes:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Mfg Campaign: 11387286
Recall Date: Jan 9, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Corrective Action:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Additional Notes:
HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR
Mfg Campaign: 11387286
Recall Date: Jan 9, 2021
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
TIRES ARE SEPARATING INTERNALLY AFTER 27K MILES. CONTINENTAL TIRES. THIS TIRE SHOULD BE GOOD FOR 45K MILES. IT HAS NO OTHER PROBLEMS. TESLA SAYS THEY HAVE LOTS OF PROBLEMS WITH THOSE TIRES. WHEN THE TIRE HAS PROBLEMS IT FAULTS ALL THE SAFETY ISSUES OF CAR AND COMPUTER. BIG PROBLEM. ONLY ANSWER IS TO REPLACE ALL OF TIRES AND SEE WHAT WORKS.
Corrective Action:
TIRES ARE SEPARATING INTERNALLY AFTER 27K MILES. CONTINENTAL TIRES. THIS TIRE SHOULD BE GOOD FOR 45K MILES. IT HAS NO OTHER PROBLEMS. TESLA SAYS THEY HAVE LOTS OF PROBLEMS WITH THOSE TIRES. WHEN THE TIRE HAS PROBLEMS IT FAULTS ALL THE SAFETY ISSUES OF CAR AND COMPUTER. BIG PROBLEM. ONLY ANSWER IS TO REPLACE ALL OF TIRES AND SEE WHAT WORKS.
Additional Notes:
TIRES ARE SEPARATING INTERNALLY AFTER 27K MILES. CONTINENTAL TIRES. THIS TIRE SHOULD BE GOOD FOR 45K MILES. IT HAS NO OTHER PROBLEMS. TESLA SAYS THEY HAVE LOTS OF PROBLEMS WITH THOSE TIRES. WHEN THE TIRE HAS PROBLEMS IT FAULTS ALL THE SAFETY ISSUES OF CAR AND COMPUTER. BIG PROBLEM. ONLY ANSWER IS TO REPLACE ALL OF TIRES AND SEE WHAT WORKS.
Mfg Campaign: 11383515
Recall Date: Dec 15, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Corrective Action:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Additional Notes:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Mfg Campaign: 11375268
Recall Date: Nov 18, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Corrective Action:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Additional Notes:
DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT
Mfg Campaign: 11375268
Recall Date: Nov 18, 2020
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