Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
261 ComplaintsTesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Corrective Action:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Additional Notes:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Mfg Campaign: 11561686
Recall Date: Dec 24, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Corrective Action:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Additional Notes:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Mfg Campaign: 11561686
Recall Date: Dec 24, 2023
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Corrective Action:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Additional Notes:
I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace five tires due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.
Mfg Campaign: 11561686
Recall Date: Dec 24, 2023
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Corrective Action:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Additional Notes:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Mfg Campaign: 11554665
Recall Date: Nov 11, 2023
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Corrective Action:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Additional Notes:
In the middle row of a six seat Tesla Model X, if one installs a forward facing car seat the latch which connects to the backside anchor of the seat has no integrity. The belt slides from over the seat of the car killing the purpose of the tether.
Mfg Campaign: 11554665
Recall Date: Nov 11, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Corrective Action:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Additional Notes:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Mfg Campaign: 11554607
Recall Date: Nov 10, 2023
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Corrective Action:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Additional Notes:
The Full Self Driving System failed to operate correctly. This caused my car to hit another car. I have asked Tesla for the data they use to tell what the driver was doing when the system was on but the Tesla staff who respond to my requests plead ignorance of what data I am referring to. I am not ready to spend the money it would cost to hire a lawyer to force Tesla to hand over the data from their system. I have video from the Tesla camera showing what happens. I will try to upload it. Here is a quick run through of what happened: I entered the freeway and got into the left lane. Once I was safely in the left lane and up to speed I turned on the FSD keeping my hands on the steering wheel. After a few moments the car veered to the right, I tugged against the pull of the FSD and got it back in the lane when all of a sudden it turned my wheel hard right into a minivan. It happened so fast that the wheel turned even with my hands on it. I have been trying to talk to someone at Tesla but it is difficult to break through the front lines as they deflect contacts away from anyone who might be able to answer my questions about getting the FSD incident data. The video is .mp4 so it is not allowing me to upload. Please let me know how to send you the video.
Mfg Campaign: 11554607
Recall Date: Nov 10, 2023
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On Oct. 26 at approximately 5:45 p.m. on HWY 26 near Sandy, OR the autopilot system failed by abruptly turning the car into the upcoming turn lain (marked with solid white line) and towards oncoming traffic. I had to immediately take significant corrective action to move the car back into the lane I was traveling. I firmly believe that the car could have cross into the lane going the opposite direction. I definitely was very unsettled by this event. This type of spontaneous autopilot error has occurred numerous times in the past to me (have driven a Model X Tesla since 2016) and I now very seldom use the feature while driving. I have taking no further action regarding this event or others because while under warranty Tesla always come up with rationale that they couldn't find a problem because of loss of connectivity, could not detect a problem, etc. I thought that through the years with their hype and over-the-air updates things would get better but they have not! Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Oct. 26 at approximately 5:45 p.m. on HWY 26 near Sandy, OR the autopilot system failed by abruptly turning the car into the upcoming turn lain (marked with solid white line) and towards oncoming traffic. I had to immediately take significant corrective action to move the car back into the lane I was traveling. I firmly believe that the car could have cross into the lane going the opposite direction. I definitely was very unsettled by this event. This type of spontaneous autopilot error has occurred numerous times in the past to me (have driven a Model X Tesla since 2016) and I now very seldom use the feature while driving. I have taking no further action regarding this event or others because while under warranty Tesla always come up with rationale that they couldn't find a problem because of loss of connectivity, could not detect a problem, etc. I thought that through the years with their hype and over-the-air updates things would get better but they have not! Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Oct. 26 at approximately 5:45 p.m. on HWY 26 near Sandy, OR the autopilot system failed by abruptly turning the car into the upcoming turn lain (marked with solid white line) and towards oncoming traffic. I had to immediately take significant corrective action to move the car back into the lane I was traveling. I firmly believe that the car could have cross into the lane going the opposite direction. I definitely was very unsettled by this event. This type of spontaneous autopilot error has occurred numerous times in the past to me (have driven a Model X Tesla since 2016) and I now very seldom use the feature while driving. I have taking no further action regarding this event or others because while under warranty Tesla always come up with rationale that they couldn't find a problem because of loss of connectivity, could not detect a problem, etc. I thought that through the years with their hype and over-the-air updates things would get better but they have not! Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552254
Recall Date: Oct 27, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Falcon doors failure to open on numerous occasions since Dec. 2020. This is a very frequent issue and I've had it into Tesla 6 to 7 times, they say can't replicate issue, same this past week and 30 min after I got it back same issue. Heat and Sun cause the doors to not open and it's getting worse. Aug 28, 2023 at 10:39 am and on thru Aug 30, 2023 on road trip to and from Phoenix, AZ in Indio CA I stopped for my kids to use the bathroom and neither door would open, override doesn't work and just shows "obstruction" even when there is nothing there, because my kids couldn't get out they were extremely stressed and almost wet themselves, every rest stop same thing, in Phoenix something, on the return trip samething every rest stop and this time one of my kids was sick, thinking he needed to throw up and again the falcon doors wouldn't open. If I was able to find some shade I could get them to work however they would only open far enough so my kids ages 20 and 14 at the time could crawl in and out of them like a snake. This is totally unacceptable, What If My Passengers Needed To Get Out In An Emergency, they couldn't. This past week I had it into Tesla and once again they are not fixed and the same issue again and again, I went so far as to tell Tesla to replace the sensors at my expense to see if that would fix the issue, they refused telling me they don't want to replace parts unless they are sure the parts are defective, Tesla once again just told me to bring it back if it happens again, 30 min after I picked it up the door issue returned but Everytime I take it in they always say they cannot replicate the issue. This is a major safety issue and I would like the help of the NHTSA to assist me in this very serious issue, once again I'm very sure it's the sun and heat that are affecting the sensors, Tesla doesn't seem to really care
Corrective Action:
Falcon doors failure to open on numerous occasions since Dec. 2020. This is a very frequent issue and I've had it into Tesla 6 to 7 times, they say can't replicate issue, same this past week and 30 min after I got it back same issue. Heat and Sun cause the doors to not open and it's getting worse. Aug 28, 2023 at 10:39 am and on thru Aug 30, 2023 on road trip to and from Phoenix, AZ in Indio CA I stopped for my kids to use the bathroom and neither door would open, override doesn't work and just shows "obstruction" even when there is nothing there, because my kids couldn't get out they were extremely stressed and almost wet themselves, every rest stop same thing, in Phoenix something, on the return trip samething every rest stop and this time one of my kids was sick, thinking he needed to throw up and again the falcon doors wouldn't open. If I was able to find some shade I could get them to work however they would only open far enough so my kids ages 20 and 14 at the time could crawl in and out of them like a snake. This is totally unacceptable, What If My Passengers Needed To Get Out In An Emergency, they couldn't. This past week I had it into Tesla and once again they are not fixed and the same issue again and again, I went so far as to tell Tesla to replace the sensors at my expense to see if that would fix the issue, they refused telling me they don't want to replace parts unless they are sure the parts are defective, Tesla once again just told me to bring it back if it happens again, 30 min after I picked it up the door issue returned but Everytime I take it in they always say they cannot replicate the issue. This is a major safety issue and I would like the help of the NHTSA to assist me in this very serious issue, once again I'm very sure it's the sun and heat that are affecting the sensors, Tesla doesn't seem to really care
Additional Notes:
Falcon doors failure to open on numerous occasions since Dec. 2020. This is a very frequent issue and I've had it into Tesla 6 to 7 times, they say can't replicate issue, same this past week and 30 min after I got it back same issue. Heat and Sun cause the doors to not open and it's getting worse. Aug 28, 2023 at 10:39 am and on thru Aug 30, 2023 on road trip to and from Phoenix, AZ in Indio CA I stopped for my kids to use the bathroom and neither door would open, override doesn't work and just shows "obstruction" even when there is nothing there, because my kids couldn't get out they were extremely stressed and almost wet themselves, every rest stop same thing, in Phoenix something, on the return trip samething every rest stop and this time one of my kids was sick, thinking he needed to throw up and again the falcon doors wouldn't open. If I was able to find some shade I could get them to work however they would only open far enough so my kids ages 20 and 14 at the time could crawl in and out of them like a snake. This is totally unacceptable, What If My Passengers Needed To Get Out In An Emergency, they couldn't. This past week I had it into Tesla and once again they are not fixed and the same issue again and again, I went so far as to tell Tesla to replace the sensors at my expense to see if that would fix the issue, they refused telling me they don't want to replace parts unless they are sure the parts are defective, Tesla once again just told me to bring it back if it happens again, 30 min after I picked it up the door issue returned but Everytime I take it in they always say they cannot replicate the issue. This is a major safety issue and I would like the help of the NHTSA to assist me in this very serious issue, once again I'm very sure it's the sun and heat that are affecting the sensors, Tesla doesn't seem to really care
Mfg Campaign: 11546429
Recall Date: Sep 25, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Corrective Action:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Additional Notes:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Mfg Campaign: 11546498
Recall Date: Sep 25, 2023
Tesla, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Corrective Action:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Additional Notes:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Mfg Campaign: 11546498
Recall Date: Sep 25, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Corrective Action:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Additional Notes:
Suddenly getting harder to turn the steering wheel to either direction. The problem happens randomly and also looses the power steering, needing to forcibly bring the steering back and making the driving difficult. When this happens many alerts pop on the dash including traction alert, break alert, and line alert.
Mfg Campaign: 11546498
Recall Date: Sep 25, 2023
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
Captain seats in Tesla Model X cars do NOT support a standard child's car seat tether. The headrests are attached. The manual says to route the tether around the headrest, but it's at an angle causing the tether strap to slide down. I do not believe the tether will function in an accident because moving the car seat forward causes the tether to slip off. This is unacceptable— all cars should support a standard child's car seat. My Model X is a "six-seater" and all six seats are captain's seats with attached headrests. There is nowhere to put a car seat with a tether, yet child car seats require a tether strap in the forward-facing position. Please make all car manufacturers provide the safest possible car seat installation. The owner's manual even shows a picture of how to route the tether strap— but the picture is NOT accurate about the shape of the seat. It shows a level place for the tether strap to sit while routed around the headrest, but there is NO level or safe place for the tether strap to sit. It slides down onto the floor.
Corrective Action:
Captain seats in Tesla Model X cars do NOT support a standard child's car seat tether. The headrests are attached. The manual says to route the tether around the headrest, but it's at an angle causing the tether strap to slide down. I do not believe the tether will function in an accident because moving the car seat forward causes the tether to slip off. This is unacceptable— all cars should support a standard child's car seat. My Model X is a "six-seater" and all six seats are captain's seats with attached headrests. There is nowhere to put a car seat with a tether, yet child car seats require a tether strap in the forward-facing position. Please make all car manufacturers provide the safest possible car seat installation. The owner's manual even shows a picture of how to route the tether strap— but the picture is NOT accurate about the shape of the seat. It shows a level place for the tether strap to sit while routed around the headrest, but there is NO level or safe place for the tether strap to sit. It slides down onto the floor.
Additional Notes:
Captain seats in Tesla Model X cars do NOT support a standard child's car seat tether. The headrests are attached. The manual says to route the tether around the headrest, but it's at an angle causing the tether strap to slide down. I do not believe the tether will function in an accident because moving the car seat forward causes the tether to slip off. This is unacceptable— all cars should support a standard child's car seat. My Model X is a "six-seater" and all six seats are captain's seats with attached headrests. There is nowhere to put a car seat with a tether, yet child car seats require a tether strap in the forward-facing position. Please make all car manufacturers provide the safest possible car seat installation. The owner's manual even shows a picture of how to route the tether strap— but the picture is NOT accurate about the shape of the seat. It shows a level place for the tether strap to sit while routed around the headrest, but there is NO level or safe place for the tether strap to sit. It slides down onto the floor.
Mfg Campaign: 11541749
Recall Date: Aug 30, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11538776
Recall Date: Aug 15, 2023
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Model X has doors that are electromechanically opened. The "door pop actuator" appears to be malfunctioning and the door can no longer be opened from the inside or the outside, creating a serious hazard for the driver in case of emergency. The only way to get into or out of the car is by crawling through the passenger door. I found others who had the same problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11538776
Recall Date: Aug 15, 2023
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
The passenger side middle row seat stopped locking in place. We drove out of our driveway with my 3 year old in his car seat when this happened, and he went flying into the back of the front passenger seat. Had we been driving any faster, he would have been seriously injured. Tesla sent a technician to our home for a mobile service visit. He wasn’t able to fix the problem and said ‘If it were me, I wouldn’t put my child on this seat.’ We then took it to the Long Beach service center, where we were told the seat locking mechanism ‘works’ but it eroding. They wanted to send us home, and I said no. I wanted it repaired. They said that we have to replace the entire seat for $750. I said absolutely not, this is a manufacturer’s defect and a huge safety issue and should not be failing. They did not care. A child is going to get injured.
Corrective Action:
The passenger side middle row seat stopped locking in place. We drove out of our driveway with my 3 year old in his car seat when this happened, and he went flying into the back of the front passenger seat. Had we been driving any faster, he would have been seriously injured. Tesla sent a technician to our home for a mobile service visit. He wasn’t able to fix the problem and said ‘If it were me, I wouldn’t put my child on this seat.’ We then took it to the Long Beach service center, where we were told the seat locking mechanism ‘works’ but it eroding. They wanted to send us home, and I said no. I wanted it repaired. They said that we have to replace the entire seat for $750. I said absolutely not, this is a manufacturer’s defect and a huge safety issue and should not be failing. They did not care. A child is going to get injured.
Additional Notes:
The passenger side middle row seat stopped locking in place. We drove out of our driveway with my 3 year old in his car seat when this happened, and he went flying into the back of the front passenger seat. Had we been driving any faster, he would have been seriously injured. Tesla sent a technician to our home for a mobile service visit. He wasn’t able to fix the problem and said ‘If it were me, I wouldn’t put my child on this seat.’ We then took it to the Long Beach service center, where we were told the seat locking mechanism ‘works’ but it eroding. They wanted to send us home, and I said no. I wanted it repaired. They said that we have to replace the entire seat for $750. I said absolutely not, this is a manufacturer’s defect and a huge safety issue and should not be failing. They did not care. A child is going to get injured.
Mfg Campaign: 11537050
Recall Date: Aug 7, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Corrective Action:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Additional Notes:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Mfg Campaign: 11534683
Recall Date: Jul 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Corrective Action:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Additional Notes:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Mfg Campaign: 11534683
Recall Date: Jul 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Corrective Action:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Additional Notes:
I was driving on the highway on Tesla enhanced auto pilot when traffic came to a stop I’d notice my Tesla model X was not about to stop nor slow down for the stopped traffic so at the last minute I had to slam on my brakes and swerved to the right lane where I was hit by a truck pulling a trailer which subsequently rammed me into the truck I was trying to avoid rear ending after Teslas forward collision warning failed to notify me or stop the car from crashing in the first place
Mfg Campaign: 11534683
Recall Date: Jul 26, 2023
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Driving into a car wash, I placed the car in NEUTRAL. The instrument cluster confirmed as much with an 'N' symbol, while I was stopped, in the single-track for the car wash to push/pull the car through the apparatus. The car was pulled into the car wash about half-way (roughly 25-35 seconds of N). Then, the car spontaneously shifted to PARK, and indicated as much with a 'P' in the instrument cluster. No cars were behind me in the car wash, this time. And I was able to re-engage NEUTRAL for the remainder of the wash (about another 35-40 seconds). It is unknown if the car would revert to parking by itself, if I had not activated DRIVE to exit the wash. If it makes a difference, I was in the driver's seat the entire time -- as is the usual custom at this self-serve tracked car wash. This has happened 3 or 4 times before -- usually in connection with the car wash. It is very unclear if this is poor software or a sensor that is to blame. In my other Tesla, it tends to go to PARK without conscious user input when a body lifts out of the driver's seat. So this could be a simple sensor that is a bit touchy in this Model X that is the subject of this report.
Corrective Action:
Driving into a car wash, I placed the car in NEUTRAL. The instrument cluster confirmed as much with an 'N' symbol, while I was stopped, in the single-track for the car wash to push/pull the car through the apparatus. The car was pulled into the car wash about half-way (roughly 25-35 seconds of N). Then, the car spontaneously shifted to PARK, and indicated as much with a 'P' in the instrument cluster. No cars were behind me in the car wash, this time. And I was able to re-engage NEUTRAL for the remainder of the wash (about another 35-40 seconds). It is unknown if the car would revert to parking by itself, if I had not activated DRIVE to exit the wash. If it makes a difference, I was in the driver's seat the entire time -- as is the usual custom at this self-serve tracked car wash. This has happened 3 or 4 times before -- usually in connection with the car wash. It is very unclear if this is poor software or a sensor that is to blame. In my other Tesla, it tends to go to PARK without conscious user input when a body lifts out of the driver's seat. So this could be a simple sensor that is a bit touchy in this Model X that is the subject of this report.
Additional Notes:
Driving into a car wash, I placed the car in NEUTRAL. The instrument cluster confirmed as much with an 'N' symbol, while I was stopped, in the single-track for the car wash to push/pull the car through the apparatus. The car was pulled into the car wash about half-way (roughly 25-35 seconds of N). Then, the car spontaneously shifted to PARK, and indicated as much with a 'P' in the instrument cluster. No cars were behind me in the car wash, this time. And I was able to re-engage NEUTRAL for the remainder of the wash (about another 35-40 seconds). It is unknown if the car would revert to parking by itself, if I had not activated DRIVE to exit the wash. If it makes a difference, I was in the driver's seat the entire time -- as is the usual custom at this self-serve tracked car wash. This has happened 3 or 4 times before -- usually in connection with the car wash. It is very unclear if this is poor software or a sensor that is to blame. In my other Tesla, it tends to go to PARK without conscious user input when a body lifts out of the driver's seat. So this could be a simple sensor that is a bit touchy in this Model X that is the subject of this report.
Mfg Campaign: 11534048
Recall Date: Jul 24, 2023
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