Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-13-004
Recall Date: Oct 12, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
396 ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Corrective Action:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Additional Notes:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Mfg Campaign: 11414864
Recall Date: May 2, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Corrective Action:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Additional Notes:
THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.
Mfg Campaign: 11414864
Recall Date: May 2, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TESLA ADVISED ME THAT THE 8GB (EMMC) IN THE MEDIA CONTROL UNIT IS FAULTY WHICH ON TWO RECENT OCCASSIONS CAUSED ME TO EXPIENCE A PERSISTENT CENTER DISPLAY OR LOSS OF THE REARVIES CAMERA DISPLAY, DEFROST/DEFOG, AND/OR TURN SIGNAL LIGHTING, WHICH MAY INCREEASE THE RISK OF A CRASH. TESLA REPORTS THAT THEY DO NOT HAVE THE PARTS NEEDED TO FIX THE CAR FOR ME. I HAVE BEEN DEALING WITH THIS ISSUE SINCE JANUARY 2021. I HAD EXPECTED MORE FROM TESLA.
Corrective Action:
TESLA ADVISED ME THAT THE 8GB (EMMC) IN THE MEDIA CONTROL UNIT IS FAULTY WHICH ON TWO RECENT OCCASSIONS CAUSED ME TO EXPIENCE A PERSISTENT CENTER DISPLAY OR LOSS OF THE REARVIES CAMERA DISPLAY, DEFROST/DEFOG, AND/OR TURN SIGNAL LIGHTING, WHICH MAY INCREEASE THE RISK OF A CRASH. TESLA REPORTS THAT THEY DO NOT HAVE THE PARTS NEEDED TO FIX THE CAR FOR ME. I HAVE BEEN DEALING WITH THIS ISSUE SINCE JANUARY 2021. I HAD EXPECTED MORE FROM TESLA.
Additional Notes:
TESLA ADVISED ME THAT THE 8GB (EMMC) IN THE MEDIA CONTROL UNIT IS FAULTY WHICH ON TWO RECENT OCCASSIONS CAUSED ME TO EXPIENCE A PERSISTENT CENTER DISPLAY OR LOSS OF THE REARVIES CAMERA DISPLAY, DEFROST/DEFOG, AND/OR TURN SIGNAL LIGHTING, WHICH MAY INCREEASE THE RISK OF A CRASH. TESLA REPORTS THAT THEY DO NOT HAVE THE PARTS NEEDED TO FIX THE CAR FOR ME. I HAVE BEEN DEALING WITH THIS ISSUE SINCE JANUARY 2021. I HAD EXPECTED MORE FROM TESLA.
Mfg Campaign: 11406667
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE HAD REGULAR ISSUES WITH MY CAR'S BLUETOOTH SYSTEMS SINCE DECEMBER, 2020. THE ONLY WAY I'VE BEEN ABLE TO RESOLVE THIS ISSUE IS BY RESETTING MY CAR (HOLDING DOWN BOTH STEERING WHEEL BUTTONS). THE SERVICE CENTER HAS ASKED ME TO RESET THE CAR MULTIPLE TIMES, DELETE ALL CONNECTED BLUETOOTH PROFILES, AND COMPLETELY RESET THE CAR'S ELECTRONICS. NONE OF THESE FIXES HAS WORKED. IT STILL FAILS EVERY 5-10 DAYS. I AM GOING TO LEAVE IT IN A NON-FUNCTIONING STATE NEXT TIME THIS HAPPENS SO THAT THEY ARE FORCED TO LOOK AT IT IN PERSON. THEY ALWAYS TRY TO DIAGNOSE THINGS REMOTELY, BUT ARE UNABLE TO DO SO WHEN IT IS IN A NON-FUNCTIONING STATE. IT APPEARS THIS ALSO AFFECTS THE CAR'S CELLULAR AND WIFI CONNECTIVITY.
Corrective Action:
I HAVE HAD REGULAR ISSUES WITH MY CAR'S BLUETOOTH SYSTEMS SINCE DECEMBER, 2020. THE ONLY WAY I'VE BEEN ABLE TO RESOLVE THIS ISSUE IS BY RESETTING MY CAR (HOLDING DOWN BOTH STEERING WHEEL BUTTONS). THE SERVICE CENTER HAS ASKED ME TO RESET THE CAR MULTIPLE TIMES, DELETE ALL CONNECTED BLUETOOTH PROFILES, AND COMPLETELY RESET THE CAR'S ELECTRONICS. NONE OF THESE FIXES HAS WORKED. IT STILL FAILS EVERY 5-10 DAYS. I AM GOING TO LEAVE IT IN A NON-FUNCTIONING STATE NEXT TIME THIS HAPPENS SO THAT THEY ARE FORCED TO LOOK AT IT IN PERSON. THEY ALWAYS TRY TO DIAGNOSE THINGS REMOTELY, BUT ARE UNABLE TO DO SO WHEN IT IS IN A NON-FUNCTIONING STATE. IT APPEARS THIS ALSO AFFECTS THE CAR'S CELLULAR AND WIFI CONNECTIVITY.
Additional Notes:
I HAVE HAD REGULAR ISSUES WITH MY CAR'S BLUETOOTH SYSTEMS SINCE DECEMBER, 2020. THE ONLY WAY I'VE BEEN ABLE TO RESOLVE THIS ISSUE IS BY RESETTING MY CAR (HOLDING DOWN BOTH STEERING WHEEL BUTTONS). THE SERVICE CENTER HAS ASKED ME TO RESET THE CAR MULTIPLE TIMES, DELETE ALL CONNECTED BLUETOOTH PROFILES, AND COMPLETELY RESET THE CAR'S ELECTRONICS. NONE OF THESE FIXES HAS WORKED. IT STILL FAILS EVERY 5-10 DAYS. I AM GOING TO LEAVE IT IN A NON-FUNCTIONING STATE NEXT TIME THIS HAPPENS SO THAT THEY ARE FORCED TO LOOK AT IT IN PERSON. THEY ALWAYS TRY TO DIAGNOSE THINGS REMOTELY, BUT ARE UNABLE TO DO SO WHEN IT IS IN A NON-FUNCTIONING STATE. IT APPEARS THIS ALSO AFFECTS THE CAR'S CELLULAR AND WIFI CONNECTIVITY.
Mfg Campaign: 11404490
Recall Date: Mar 23, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.
Corrective Action:
A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.
Additional Notes:
A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.
Mfg Campaign: 11399372
Recall Date: Mar 5, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
2017 MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45785079 BACK WHEEL FELL OFF. THAT'S IT. BACK WHEEL FELL OFF. JUST THE USUAL STRETCHED AND SNAPPED SUSPENSION CHEESY POOFS. IT WOULD BE NICE IF YOU WOULD DO SOMETHING. BUT I EXPECT YOU WON'T YOURS DESPAIRINGLY KEEF
Corrective Action:
2017 MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45785079 BACK WHEEL FELL OFF. THAT'S IT. BACK WHEEL FELL OFF. JUST THE USUAL STRETCHED AND SNAPPED SUSPENSION CHEESY POOFS. IT WOULD BE NICE IF YOU WOULD DO SOMETHING. BUT I EXPECT YOU WON'T YOURS DESPAIRINGLY KEEF
Additional Notes:
2017 MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45785079 BACK WHEEL FELL OFF. THAT'S IT. BACK WHEEL FELL OFF. JUST THE USUAL STRETCHED AND SNAPPED SUSPENSION CHEESY POOFS. IT WOULD BE NICE IF YOU WOULD DO SOMETHING. BUT I EXPECT YOU WON'T YOURS DESPAIRINGLY KEEF
Mfg Campaign: 11399380
Recall Date: Mar 5, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR IS UNDER WARRANTY AND THE MCU IS FAILING. I ASKED TESLA ABOUT CHANGING THE CHIP OR REPLACE THE UNIT WITH THE MCU2 UNIT THEY REFUSED TO DO EITHER. I HAVE 49500 ON THE CAR IN LESS THAN 500 MILES I'LL BE OUT OF WARRANTY AND I CAN'T AT THIS TIME AFFORD TO FIX THIS PROBLEM. I HAVE RECENTLY HAD TO REBOOT THE UNIT SEVERAL TIMES TO WORK AND IT'S GETTING SLOWER AND SLOWER. I'M AFRAID SOON LIKE MANY OTHER TESLA MODELS IT WILL GO DEAD AT MY EXPENSE.
Corrective Action:
MY CAR IS UNDER WARRANTY AND THE MCU IS FAILING. I ASKED TESLA ABOUT CHANGING THE CHIP OR REPLACE THE UNIT WITH THE MCU2 UNIT THEY REFUSED TO DO EITHER. I HAVE 49500 ON THE CAR IN LESS THAN 500 MILES I'LL BE OUT OF WARRANTY AND I CAN'T AT THIS TIME AFFORD TO FIX THIS PROBLEM. I HAVE RECENTLY HAD TO REBOOT THE UNIT SEVERAL TIMES TO WORK AND IT'S GETTING SLOWER AND SLOWER. I'M AFRAID SOON LIKE MANY OTHER TESLA MODELS IT WILL GO DEAD AT MY EXPENSE.
Additional Notes:
MY CAR IS UNDER WARRANTY AND THE MCU IS FAILING. I ASKED TESLA ABOUT CHANGING THE CHIP OR REPLACE THE UNIT WITH THE MCU2 UNIT THEY REFUSED TO DO EITHER. I HAVE 49500 ON THE CAR IN LESS THAN 500 MILES I'LL BE OUT OF WARRANTY AND I CAN'T AT THIS TIME AFFORD TO FIX THIS PROBLEM. I HAVE RECENTLY HAD TO REBOOT THE UNIT SEVERAL TIMES TO WORK AND IT'S GETTING SLOWER AND SLOWER. I'M AFRAID SOON LIKE MANY OTHER TESLA MODELS IT WILL GO DEAD AT MY EXPENSE.
Mfg Campaign: 11397069
Recall Date: Feb 20, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11396941
Recall Date: Feb 19, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11396941
Recall Date: Feb 19, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. TESLA PROVIDES OWNERS MANUAL IN INFOTAINMENT SYSTEM TO SCROLL. IT IS NOT OPENING AT ALL, THEY ARE SAYING MY COMBINATION OF HARDWARE(HW) AND SOFTWARE(SW) IS THE REASON AND THEY HAVE OBSERVED SAME ISSUE IN OTHER CARS TOO. SINCE OCT 2020 FIX FOR THIS ISSUE HAS NOT COME AND THEY ARE SAYING A FUTURE SW UPGADE WILL FIX THIS, BUT WITHIN A YEAR MY CAR WARRANTY WILL BE OVER. - I HAVE ATTACHED TESLA RESPONSE, WHERE THEY AGREED THEY HAVE 3 CARS AT NJ LOCATION WHICH HAVE SAME HW CONFIGURATION AS MINE, AND ALL WITH MY LATEST SW 2020.48.12. THIS IS ONLY 1 LOCATION, THEY HAVE 466 SERVICE CENTERS THE PROBLEM IS NOT SW BUT IT IS BECAUSE OF POOR MCU HW. 2. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL EVEN WHEN ENERGY SAVINGS IS DISABLED 3. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO TURN ON. 4. WHILE DRIVING CAR CENTER SCREEN WILL SUDDENLY BLANK OUT.
Corrective Action:
1. TESLA PROVIDES OWNERS MANUAL IN INFOTAINMENT SYSTEM TO SCROLL. IT IS NOT OPENING AT ALL, THEY ARE SAYING MY COMBINATION OF HARDWARE(HW) AND SOFTWARE(SW) IS THE REASON AND THEY HAVE OBSERVED SAME ISSUE IN OTHER CARS TOO. SINCE OCT 2020 FIX FOR THIS ISSUE HAS NOT COME AND THEY ARE SAYING A FUTURE SW UPGADE WILL FIX THIS, BUT WITHIN A YEAR MY CAR WARRANTY WILL BE OVER. - I HAVE ATTACHED TESLA RESPONSE, WHERE THEY AGREED THEY HAVE 3 CARS AT NJ LOCATION WHICH HAVE SAME HW CONFIGURATION AS MINE, AND ALL WITH MY LATEST SW 2020.48.12. THIS IS ONLY 1 LOCATION, THEY HAVE 466 SERVICE CENTERS THE PROBLEM IS NOT SW BUT IT IS BECAUSE OF POOR MCU HW. 2. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL EVEN WHEN ENERGY SAVINGS IS DISABLED 3. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO TURN ON. 4. WHILE DRIVING CAR CENTER SCREEN WILL SUDDENLY BLANK OUT.
Additional Notes:
1. TESLA PROVIDES OWNERS MANUAL IN INFOTAINMENT SYSTEM TO SCROLL. IT IS NOT OPENING AT ALL, THEY ARE SAYING MY COMBINATION OF HARDWARE(HW) AND SOFTWARE(SW) IS THE REASON AND THEY HAVE OBSERVED SAME ISSUE IN OTHER CARS TOO. SINCE OCT 2020 FIX FOR THIS ISSUE HAS NOT COME AND THEY ARE SAYING A FUTURE SW UPGADE WILL FIX THIS, BUT WITHIN A YEAR MY CAR WARRANTY WILL BE OVER. - I HAVE ATTACHED TESLA RESPONSE, WHERE THEY AGREED THEY HAVE 3 CARS AT NJ LOCATION WHICH HAVE SAME HW CONFIGURATION AS MINE, AND ALL WITH MY LATEST SW 2020.48.12. THIS IS ONLY 1 LOCATION, THEY HAVE 466 SERVICE CENTERS THE PROBLEM IS NOT SW BUT IT IS BECAUSE OF POOR MCU HW. 2. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL EVEN WHEN ENERGY SAVINGS IS DISABLED 3. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO TURN ON. 4. WHILE DRIVING CAR CENTER SCREEN WILL SUDDENLY BLANK OUT.
Mfg Campaign: 11394639
Recall Date: Feb 4, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Corrective Action:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Additional Notes:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Mfg Campaign: 11390495
Recall Date: Jan 28, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Corrective Action:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Additional Notes:
1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,
Mfg Campaign: 11390495
Recall Date: Jan 28, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHUT-OFF INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA SERVICE CENTER AND WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE HOWEVER, THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A SOFTWARE UPDATE HOWEVER, THE FAILURE RETURNED A MONTH AFTER THE UPDATE WAS PERFORMED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHUT-OFF INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA SERVICE CENTER AND WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE HOWEVER, THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A SOFTWARE UPDATE HOWEVER, THE FAILURE RETURNED A MONTH AFTER THE UPDATE WAS PERFORMED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHUT-OFF INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA SERVICE CENTER AND WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE HOWEVER, THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A SOFTWARE UPDATE HOWEVER, THE FAILURE RETURNED A MONTH AFTER THE UPDATE WAS PERFORMED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE
Mfg Campaign: 11389988
Recall Date: Jan 26, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Corrective Action:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Additional Notes:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Mfg Campaign: 11390113
Recall Date: Jan 26, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Corrective Action:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Additional Notes:
MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY
Mfg Campaign: 11390113
Recall Date: Jan 26, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Corrective Action:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Additional Notes:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Mfg Campaign: 11389461
Recall Date: Jan 22, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Corrective Action:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Additional Notes:
MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.
Mfg Campaign: 11389461
Recall Date: Jan 22, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM EXPERIENCING ISSUES WITH MY MCU UNIT SIMILAR TO WHAT HAS BEEN DOCUMENTED IN ODI ENGINEERING ANALYSIS EA20-003. I HAVE OBSERVED THE VEHICLE ELECTRONICS AND TOUCHSCREEN FAIL 4 TIMES IN THE LAST FEW MONTHS WHILE DRIVING. IN THE WINTER MONTHS IN MN, THIS IS EXTREMELY DANGEROUS AS IT CAUSES THE HVAC SYSTEMS TO TURN OFF. THE WINDOWS START TO FOG UP AND CREATE A SAFETY HAZARD. I HAVE TRIED TO REPORT THIS ISSUE TO TESLA, BUT THEY KEEP RESPONDING BY SAYING THEY AREN'T ABLE TO DETECT ANY FAULTS FROM THE CAR, BUT ALSO SAY THAT A FUTURE SOFTWARE UPDATE IS EXPECTED TO RESOLVE THE ISSUE. I DON'T SEE HOW THEY CAN CLAIM THIS WILL BE RESOLVED BY A SOFTWARE UPDATE WHEN THEY DON'T SEEM TO UNDERSTAND THE FLAW CAUSING THIS ISSUE IN THE FIRST PLACE.
Corrective Action:
I AM EXPERIENCING ISSUES WITH MY MCU UNIT SIMILAR TO WHAT HAS BEEN DOCUMENTED IN ODI ENGINEERING ANALYSIS EA20-003. I HAVE OBSERVED THE VEHICLE ELECTRONICS AND TOUCHSCREEN FAIL 4 TIMES IN THE LAST FEW MONTHS WHILE DRIVING. IN THE WINTER MONTHS IN MN, THIS IS EXTREMELY DANGEROUS AS IT CAUSES THE HVAC SYSTEMS TO TURN OFF. THE WINDOWS START TO FOG UP AND CREATE A SAFETY HAZARD. I HAVE TRIED TO REPORT THIS ISSUE TO TESLA, BUT THEY KEEP RESPONDING BY SAYING THEY AREN'T ABLE TO DETECT ANY FAULTS FROM THE CAR, BUT ALSO SAY THAT A FUTURE SOFTWARE UPDATE IS EXPECTED TO RESOLVE THE ISSUE. I DON'T SEE HOW THEY CAN CLAIM THIS WILL BE RESOLVED BY A SOFTWARE UPDATE WHEN THEY DON'T SEEM TO UNDERSTAND THE FLAW CAUSING THIS ISSUE IN THE FIRST PLACE.
Additional Notes:
I AM EXPERIENCING ISSUES WITH MY MCU UNIT SIMILAR TO WHAT HAS BEEN DOCUMENTED IN ODI ENGINEERING ANALYSIS EA20-003. I HAVE OBSERVED THE VEHICLE ELECTRONICS AND TOUCHSCREEN FAIL 4 TIMES IN THE LAST FEW MONTHS WHILE DRIVING. IN THE WINTER MONTHS IN MN, THIS IS EXTREMELY DANGEROUS AS IT CAUSES THE HVAC SYSTEMS TO TURN OFF. THE WINDOWS START TO FOG UP AND CREATE A SAFETY HAZARD. I HAVE TRIED TO REPORT THIS ISSUE TO TESLA, BUT THEY KEEP RESPONDING BY SAYING THEY AREN'T ABLE TO DETECT ANY FAULTS FROM THE CAR, BUT ALSO SAY THAT A FUTURE SOFTWARE UPDATE IS EXPECTED TO RESOLVE THE ISSUE. I DON'T SEE HOW THEY CAN CLAIM THIS WILL BE RESOLVED BY A SOFTWARE UPDATE WHEN THEY DON'T SEEM TO UNDERSTAND THE FLAW CAUSING THIS ISSUE IN THE FIRST PLACE.
Mfg Campaign: 11389142
Recall Date: Jan 21, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR HAS 2 DISPLAYS, A DASH DISPLAY AND AN "INFORTAINMENT" DISPLAY. BOTH WORKED GREAT WHEN NEW. ALL VEHICLE STATUS IS DISPLAYED ON THEM, AND MOST VEHICLE CONTROLS ARE AVAILABLE ONLY THROUGH THEM. OVER TIME, THEY HAVE BECOME PROBLEMATIC. THEY WILL SPONTANEOUSLY REBOOT AT ANY TIME (WHILE PARKED IN THE GARAGE, DRIVING UNDER VARIED CONDITIONS, ETC) WHICH CAN MAKE THEM UNAVAILABLE FOR UP TO 3 MINUTES, OR EVEN WORSE THEY WILL FREEZE DISPLAYING THE WRONG INFORMATION UNTIL THE DRIVER NOTICES AND MANUALLY REBOOTS THEM. FOR A WHILE, THIS WOULD HAPPEN ROUGHLY EVERY 10 MINUTES WHILE DRIVING, AND MEANT WE COULD LOSE NAVIGATION WHILE IN AN UNFAMILIAR AREA, LOSE THE BACKUP CAMERA, ACCESS TO HVAC CONTROLS INCLUDING DEFOGGER, ETC. IT IS USUALLY MORE OF AN ANNOYANCE, BUT WITH SUCH FREQUENCY IT IS EXTREMELY ANNOYING AT BEST, AND GIVEN THE RANDOM TIMING IT COULD BE A SAFETY ISSUE AS WELL. WE HAVE HAD 4 APPOINTMENTS TO ADDRESS THIS. THEY HAVE MADE A COUPLE OF CHANGES THAT HAVE REDUCED THE FREQUENCY OF THE PROBLEMS. BUT THEY STILL OCCUR, UNLESS WE COMPLETELY STOP USING MAJOR FEATURES INCLUDING NAVIGATION AND TESLACAM. THE FACT THAT THEY LARGELY DISAPPEAR WITH SOME CHANGES INDICATES THAT THESE ARE NOT DUE TO THE KNOWN EMMC PROBLEMS THAT ARE ALREADY UNDER INVESTIGATION. THESE ARE FIRMWARE BUGS RELATED TO NAVIGATION, USB HANDLING, PROCESSOR OVERLOAD DUE TO NEW FEATURES, ETC. TESLA CLAIMS THEY WILL BE FIXED, BUT CANNOT GIVE US A DATE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. WE HAVE THIS PROBLEM ALMOST EVERY TIME WE DRIVE THE CAR MORE THAN JUST A FEW MILES. OWNERS ONLINE INDICATE THIS IS A COMMON PROBLEM WITH MODEL X AND S BUILT BEFORE MARCH 2018 WITH THE MCU1 COMPUTER. IT IS CLEAR THAT TESLA SERVICE TECHNICIANS ARE FAMILIAR WITH THE PROBLEMS, AS THEY ARE GIVING SIMILAR EXPLANATIONS TO OWNERS ALL OVER THE COUNTRY. YET THE FIRMWARE BUGS ARE STILL NOT FIXED.
Corrective Action:
THE CAR HAS 2 DISPLAYS, A DASH DISPLAY AND AN "INFORTAINMENT" DISPLAY. BOTH WORKED GREAT WHEN NEW. ALL VEHICLE STATUS IS DISPLAYED ON THEM, AND MOST VEHICLE CONTROLS ARE AVAILABLE ONLY THROUGH THEM. OVER TIME, THEY HAVE BECOME PROBLEMATIC. THEY WILL SPONTANEOUSLY REBOOT AT ANY TIME (WHILE PARKED IN THE GARAGE, DRIVING UNDER VARIED CONDITIONS, ETC) WHICH CAN MAKE THEM UNAVAILABLE FOR UP TO 3 MINUTES, OR EVEN WORSE THEY WILL FREEZE DISPLAYING THE WRONG INFORMATION UNTIL THE DRIVER NOTICES AND MANUALLY REBOOTS THEM. FOR A WHILE, THIS WOULD HAPPEN ROUGHLY EVERY 10 MINUTES WHILE DRIVING, AND MEANT WE COULD LOSE NAVIGATION WHILE IN AN UNFAMILIAR AREA, LOSE THE BACKUP CAMERA, ACCESS TO HVAC CONTROLS INCLUDING DEFOGGER, ETC. IT IS USUALLY MORE OF AN ANNOYANCE, BUT WITH SUCH FREQUENCY IT IS EXTREMELY ANNOYING AT BEST, AND GIVEN THE RANDOM TIMING IT COULD BE A SAFETY ISSUE AS WELL. WE HAVE HAD 4 APPOINTMENTS TO ADDRESS THIS. THEY HAVE MADE A COUPLE OF CHANGES THAT HAVE REDUCED THE FREQUENCY OF THE PROBLEMS. BUT THEY STILL OCCUR, UNLESS WE COMPLETELY STOP USING MAJOR FEATURES INCLUDING NAVIGATION AND TESLACAM. THE FACT THAT THEY LARGELY DISAPPEAR WITH SOME CHANGES INDICATES THAT THESE ARE NOT DUE TO THE KNOWN EMMC PROBLEMS THAT ARE ALREADY UNDER INVESTIGATION. THESE ARE FIRMWARE BUGS RELATED TO NAVIGATION, USB HANDLING, PROCESSOR OVERLOAD DUE TO NEW FEATURES, ETC. TESLA CLAIMS THEY WILL BE FIXED, BUT CANNOT GIVE US A DATE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. WE HAVE THIS PROBLEM ALMOST EVERY TIME WE DRIVE THE CAR MORE THAN JUST A FEW MILES. OWNERS ONLINE INDICATE THIS IS A COMMON PROBLEM WITH MODEL X AND S BUILT BEFORE MARCH 2018 WITH THE MCU1 COMPUTER. IT IS CLEAR THAT TESLA SERVICE TECHNICIANS ARE FAMILIAR WITH THE PROBLEMS, AS THEY ARE GIVING SIMILAR EXPLANATIONS TO OWNERS ALL OVER THE COUNTRY. YET THE FIRMWARE BUGS ARE STILL NOT FIXED.
Additional Notes:
THE CAR HAS 2 DISPLAYS, A DASH DISPLAY AND AN "INFORTAINMENT" DISPLAY. BOTH WORKED GREAT WHEN NEW. ALL VEHICLE STATUS IS DISPLAYED ON THEM, AND MOST VEHICLE CONTROLS ARE AVAILABLE ONLY THROUGH THEM. OVER TIME, THEY HAVE BECOME PROBLEMATIC. THEY WILL SPONTANEOUSLY REBOOT AT ANY TIME (WHILE PARKED IN THE GARAGE, DRIVING UNDER VARIED CONDITIONS, ETC) WHICH CAN MAKE THEM UNAVAILABLE FOR UP TO 3 MINUTES, OR EVEN WORSE THEY WILL FREEZE DISPLAYING THE WRONG INFORMATION UNTIL THE DRIVER NOTICES AND MANUALLY REBOOTS THEM. FOR A WHILE, THIS WOULD HAPPEN ROUGHLY EVERY 10 MINUTES WHILE DRIVING, AND MEANT WE COULD LOSE NAVIGATION WHILE IN AN UNFAMILIAR AREA, LOSE THE BACKUP CAMERA, ACCESS TO HVAC CONTROLS INCLUDING DEFOGGER, ETC. IT IS USUALLY MORE OF AN ANNOYANCE, BUT WITH SUCH FREQUENCY IT IS EXTREMELY ANNOYING AT BEST, AND GIVEN THE RANDOM TIMING IT COULD BE A SAFETY ISSUE AS WELL. WE HAVE HAD 4 APPOINTMENTS TO ADDRESS THIS. THEY HAVE MADE A COUPLE OF CHANGES THAT HAVE REDUCED THE FREQUENCY OF THE PROBLEMS. BUT THEY STILL OCCUR, UNLESS WE COMPLETELY STOP USING MAJOR FEATURES INCLUDING NAVIGATION AND TESLACAM. THE FACT THAT THEY LARGELY DISAPPEAR WITH SOME CHANGES INDICATES THAT THESE ARE NOT DUE TO THE KNOWN EMMC PROBLEMS THAT ARE ALREADY UNDER INVESTIGATION. THESE ARE FIRMWARE BUGS RELATED TO NAVIGATION, USB HANDLING, PROCESSOR OVERLOAD DUE TO NEW FEATURES, ETC. TESLA CLAIMS THEY WILL BE FIXED, BUT CANNOT GIVE US A DATE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. WE HAVE THIS PROBLEM ALMOST EVERY TIME WE DRIVE THE CAR MORE THAN JUST A FEW MILES. OWNERS ONLINE INDICATE THIS IS A COMMON PROBLEM WITH MODEL X AND S BUILT BEFORE MARCH 2018 WITH THE MCU1 COMPUTER. IT IS CLEAR THAT TESLA SERVICE TECHNICIANS ARE FAMILIAR WITH THE PROBLEMS, AS THEY ARE GIVING SIMILAR EXPLANATIONS TO OWNERS ALL OVER THE COUNTRY. YET THE FIRMWARE BUGS ARE STILL NOT FIXED.
Mfg Campaign: 11389209
Recall Date: Jan 21, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM THE OWNER OF A 201X TESLA MODEL X. THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.
Corrective Action:
I AM THE OWNER OF A 201X TESLA MODEL X. THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.
Additional Notes:
I AM THE OWNER OF A 201X TESLA MODEL X. THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.
Mfg Campaign: 11389006
Recall Date: Jan 20, 2021
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