TESLA MODEL S 2018

Complete listing of complaints and recalls for this vehicle

258
Complaints
19
Recalls

Complaints & Recalls

258 Complaints 19 Recalls

Official Safety Recalls - Important!

19 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Tesla, Inc.
NHTSA Campaign: 24V376000 SAFETY RECALL
125.2K Vehicles Affected
Recall Date: May 28, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-008
Notice Date: Jul 26, 2024
Recall Date: May 28, 2024
Tesla, Inc.
NHTSA Campaign: 24V153000 SAFETY RECALL
6.6K Vehicles Affected
Recall Date: Feb 27, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Potential Risk:
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
FREE Recall Solution:
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-006
Notice Date: Apr 27, 2024
Recall Date: Feb 27, 2024
Tesla, Inc.
NHTSA Campaign: 24V051000 SAFETY RECALL
2.2M Vehicles Affected
Recall Date: Jan 30, 2024
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Potential Risk:
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
FREE Recall Solution:
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-24-00-003
Notice Date: Feb 21, 2024
Recall Date: Jan 30, 2024
Tesla, Inc.
NHTSA Campaign: 23V838000 SAFETY RECALL
2M Vehicles Affected
Recall Date: Dec 12, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Potential Risk:
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-008
Notice Date: Feb 10, 2024
Recall Date: Dec 12, 2023
Tesla, Inc.
NHTSA Campaign: 23V085000 SAFETY RECALL
362.8K Vehicles Affected
Recall Date: Feb 15, 2023
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

Potential Risk:
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
FREE Recall Solution:
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-23-00-001
Notice Date: Apr 15, 2023
Recall Date: Feb 15, 2023
Tesla, Inc.
NHTSA Campaign: 22V818000 SAFETY RECALL
40.2K Vehicles Affected
Recall Date: Nov 1, 2022
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.

Potential Risk:
A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.
FREE Recall Solution:
Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-22-00-014
Notice Date: Dec 31, 2022
Recall Date: Nov 1, 2022
Tesla, Inc.
NHTSA Campaign: 22V169000 SAFETY RECALL
947 Vehicles Affected
Recall Date: Mar 18, 2022
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-22-00-004
Notice Date: May 17, 2022
Recall Date: Mar 18, 2022
Tesla, Inc.
NHTSA Campaign: 22V037000 SAFETY RECALL
53.8K Vehicles Affected
Recall Date: Jan 27, 2022
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

Potential Risk:
Failing to stop at a stop sign can increase the risk of a crash.
FREE Recall Solution:
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-22-00-001
Notice Date: Mar 28, 2022
Recall Date: Jan 27, 2022
Tesla, Inc.
NHTSA Campaign: 21V00B000 SAFETY RECALL
130.4K Vehicles Affected
Recall Date: Dec 21, 2021
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."

Potential Risk:
If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could open unexpectedly, obstructing the driver's view and increasing the risk of a crash.
FREE Recall Solution:
Tesla Service will inspect and reposition the latch assembly as necessary, free of charge. Owner notification letters were mailed February 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-11-003.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-21-11-003
Notice Date: Feb 18, 2022
Recall Date: Dec 21, 2021
Tesla, Inc.
NHTSA Campaign: 21V846000 SAFETY RECALL
11.7K Vehicles Affected
Recall Date: Oct 29, 2021
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Potential Risk:
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
FREE Recall Solution:
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-21-00-004
Notice Date: Oct 25, 2021
Recall Date: Oct 29, 2021
Tesla, Inc.
NHTSA Campaign: 21V035000 SAFETY RECALL
135K Vehicles Affected
Recall Date: Jan 29, 2021
Safety Issue:

Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.

Potential Risk:
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
FREE Recall Solution:
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TESLA dealer to schedule your FREE recall repair.
Manufacturer: TESLA
Mfg Campaign: SB-21-21-001
Notice Date: Mar 29, 2021
Recall Date: Jan 29, 2021

Consumer Complaints

258 Complaints
Tesla, Inc.
Campaign: 11549787 Other
Oct 13, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Driving the vehicle and all of a sudden all these warning lights came on. The dash flashed warning signs stating: "Power reduced - exiting and entering the vehicle may restore operation" "High voltage battery requires service - Acceleration and charging performance reduced" and a turtle sign appeared. The vehicle was almost inoperable moving at 1-2 mph. Pulled into a parking lot, parked the car, and exited the vehicle. After reentering the vehicle the error continued. Had the vehicle towed to the Tesla service center. It is currently being diagnosed. An online search showed many Tesla forums with similar issues and there were suggestions to report the incident because there no consistent resolution that has been provided by Tesla thus far - issues range from 2020 - 2023.

Corrective Action:

Driving the vehicle and all of a sudden all these warning lights came on. The dash flashed warning signs stating: "Power reduced - exiting and entering the vehicle may restore operation" "High voltage battery requires service - Acceleration and charging performance reduced" and a turtle sign appeared. The vehicle was almost inoperable moving at 1-2 mph. Pulled into a parking lot, parked the car, and exited the vehicle. After reentering the vehicle the error continued. Had the vehicle towed to the Tesla service center. It is currently being diagnosed. An online search showed many Tesla forums with similar issues and there were suggestions to report the incident because there no consistent resolution that has been provided by Tesla thus far - issues range from 2020 - 2023.

Additional Notes:

Driving the vehicle and all of a sudden all these warning lights came on. The dash flashed warning signs stating: "Power reduced - exiting and entering the vehicle may restore operation" "High voltage battery requires service - Acceleration and charging performance reduced" and a turtle sign appeared. The vehicle was almost inoperable moving at 1-2 mph. Pulled into a parking lot, parked the car, and exited the vehicle. After reentering the vehicle the error continued. Had the vehicle towed to the Tesla service center. It is currently being diagnosed. An online search showed many Tesla forums with similar issues and there were suggestions to report the incident because there no consistent resolution that has been provided by Tesla thus far - issues range from 2020 - 2023.

Manufacturer: TESLA
Mfg Campaign: 11549787
Notice Date: Oct 13, 2023
Recall Date: Oct 13, 2023
Tesla, Inc.
Campaign: 11540944 Other
Aug 26, 2023
Defect Description:

WHEELS

Potential Consequences:

The car does not come with a spare. I got a flat tire and Tesla will not provide a spare or a tow for free, they charge a fee for both. This has created a safety issue that can be life threatening due to their lack of a spare tire and not towing the car.

Corrective Action:

The car does not come with a spare. I got a flat tire and Tesla will not provide a spare or a tow for free, they charge a fee for both. This has created a safety issue that can be life threatening due to their lack of a spare tire and not towing the car.

Additional Notes:

The car does not come with a spare. I got a flat tire and Tesla will not provide a spare or a tow for free, they charge a fee for both. This has created a safety issue that can be life threatening due to their lack of a spare tire and not towing the car.

Manufacturer: TESLA
Mfg Campaign: 11540944
Notice Date: Aug 26, 2023
Recall Date: Aug 26, 2023
Tesla, Inc.
Campaign: 11539218 Other
Aug 17, 2023
Defect Description:

STRUCTURE:FRAME AND MEMBERS

Potential Consequences:

The contact owns a 2018 Tesla Model S. The contact stated that while washing the vehicle, there was orange rust coming out of the bumper. The vehicle was diagnosed by the dealer and confirmed that there was a failure with the bumper. The vehicle was being repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,374.

Corrective Action:

The contact owns a 2018 Tesla Model S. The contact stated that while washing the vehicle, there was orange rust coming out of the bumper. The vehicle was diagnosed by the dealer and confirmed that there was a failure with the bumper. The vehicle was being repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,374.

Additional Notes:

The contact owns a 2018 Tesla Model S. The contact stated that while washing the vehicle, there was orange rust coming out of the bumper. The vehicle was diagnosed by the dealer and confirmed that there was a failure with the bumper. The vehicle was being repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,374.

Manufacturer: TESLA
Mfg Campaign: 11539218
Notice Date: Aug 17, 2023
Recall Date: Aug 17, 2023
Tesla, Inc.
Campaign: 11534345 Other
Jul 25, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Corrective Action:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Additional Notes:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Manufacturer: TESLA
Mfg Campaign: 11534345
Notice Date: Jul 25, 2023
Recall Date: Jul 25, 2023
Tesla, Inc.
Campaign: 11534345 Other
Jul 25, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Corrective Action:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Additional Notes:

I was using the Enhanced Cruise Control and the car just slammed on brakes out of nowhere. There was not any cars ahead or beside me at the time. This has happened about 5-6 times since I purchased the vehicle on March 10, 2023

Manufacturer: TESLA
Mfg Campaign: 11534345
Notice Date: Jul 25, 2023
Recall Date: Jul 25, 2023
Tesla, Inc.
Campaign: 11528438 Other
Jun 23, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My wife, [XXX] was driving the car on April 12, 2023 and following is her statement of the incident. April 12, 2023, I was pulling my car into a parking space of a supermarket. It was about to come to a stop and all of a sudden it accelerated, hit the car parked facing it and then dragged for about 20 feet before coming to a stop. it was an unintended acceleration, which I have been trying to contact Tesla for investigation. I requested pre-accident scan data using Tesla App. Did not get any response from Tesla for weeks. After making numerous calls and spending 40-50 hours on the phone trying to get a hold of someone regarding the data I requested, I drove down to West Covina (CA) Tesla service. The service manager told me that the report has been run and reviewed by Tesla and it is determined that the car did what it was supposed to be doing. I requested a copy of the report (scan) to understand how it was determined. He said it can not be released. I have to formally request using the link he provided. I did so and the report (vehicle data) that I received is a bunch of matrix which can not be understood. I am trying to contact Tesla and once again "No Response". It is very frustrating. I am afraid of driving my car so have not used since the day of incident. I want the bug to be fixed before using my car. Anybody whom I have spoken with knows somebody who has experienced similar situation. All of the Tesla owners are unhappy about Tesla's customer support. I am reaching out for a help to investigate the glitch in the software and also to get it fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Corrective Action:

My wife, [XXX] was driving the car on April 12, 2023 and following is her statement of the incident. April 12, 2023, I was pulling my car into a parking space of a supermarket. It was about to come to a stop and all of a sudden it accelerated, hit the car parked facing it and then dragged for about 20 feet before coming to a stop. it was an unintended acceleration, which I have been trying to contact Tesla for investigation. I requested pre-accident scan data using Tesla App. Did not get any response from Tesla for weeks. After making numerous calls and spending 40-50 hours on the phone trying to get a hold of someone regarding the data I requested, I drove down to West Covina (CA) Tesla service. The service manager told me that the report has been run and reviewed by Tesla and it is determined that the car did what it was supposed to be doing. I requested a copy of the report (scan) to understand how it was determined. He said it can not be released. I have to formally request using the link he provided. I did so and the report (vehicle data) that I received is a bunch of matrix which can not be understood. I am trying to contact Tesla and once again "No Response". It is very frustrating. I am afraid of driving my car so have not used since the day of incident. I want the bug to be fixed before using my car. Anybody whom I have spoken with knows somebody who has experienced similar situation. All of the Tesla owners are unhappy about Tesla's customer support. I am reaching out for a help to investigate the glitch in the software and also to get it fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Additional Notes:

My wife, [XXX] was driving the car on April 12, 2023 and following is her statement of the incident. April 12, 2023, I was pulling my car into a parking space of a supermarket. It was about to come to a stop and all of a sudden it accelerated, hit the car parked facing it and then dragged for about 20 feet before coming to a stop. it was an unintended acceleration, which I have been trying to contact Tesla for investigation. I requested pre-accident scan data using Tesla App. Did not get any response from Tesla for weeks. After making numerous calls and spending 40-50 hours on the phone trying to get a hold of someone regarding the data I requested, I drove down to West Covina (CA) Tesla service. The service manager told me that the report has been run and reviewed by Tesla and it is determined that the car did what it was supposed to be doing. I requested a copy of the report (scan) to understand how it was determined. He said it can not be released. I have to formally request using the link he provided. I did so and the report (vehicle data) that I received is a bunch of matrix which can not be understood. I am trying to contact Tesla and once again "No Response". It is very frustrating. I am afraid of driving my car so have not used since the day of incident. I want the bug to be fixed before using my car. Anybody whom I have spoken with knows somebody who has experienced similar situation. All of the Tesla owners are unhappy about Tesla's customer support. I am reaching out for a help to investigate the glitch in the software and also to get it fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Manufacturer: TESLA
Mfg Campaign: 11528438
Notice Date: Jun 23, 2023
Recall Date: Jun 23, 2023
Tesla, Inc.
Campaign: 11528444 Other
1 Vehicles Affected
Jun 23, 2023
Defect Description:

STEERING

Potential Consequences:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TESLA
Mfg Campaign: 11528444
Notice Date: Jun 23, 2023
Recall Date: Jun 23, 2023
Tesla, Inc.
Campaign: 11528444 Other
1 Vehicles Affected
Jun 23, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TESLA
Mfg Campaign: 11528444
Notice Date: Jun 23, 2023
Recall Date: Jun 23, 2023
Tesla, Inc.
Campaign: 11528444 Other
1 Vehicles Affected
Jun 23, 2023
Defect Description:

LANE DEPARTURE: WARNING

Potential Consequences:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TESLA
Mfg Campaign: 11528444
Notice Date: Jun 23, 2023
Recall Date: Jun 23, 2023
Tesla, Inc.
Campaign: 11527066 Other
Jun 14, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Corrective Action:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Additional Notes:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Manufacturer: TESLA
Mfg Campaign: 11527066
Notice Date: Jun 14, 2023
Recall Date: Jun 14, 2023
Tesla, Inc.
Campaign: 11527066 Other
Jun 14, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Corrective Action:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Additional Notes:

Power Reduced Error. Tesla do not even know how to fix this issue and it seems to be apparent in many of their cars. Please see here: https://teslamotorsclub.com/tmc/threads/“power-reduced”-warning-and-turtle-icon.229299/page-2

Manufacturer: TESLA
Mfg Campaign: 11527066
Notice Date: Jun 14, 2023
Recall Date: Jun 14, 2023
Tesla, Inc.
Campaign: 11526759 Other
Jun 13, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

While driving on the highway using cruise control, the car unexpectedly and rapidly slowed down. This has happened several (5-10) times, day and night, generally in low traffic areas (mostly with no traffic anywhere nearby). I have experienced this issue throughout my ownership of the car. In the most recent case, the car seemed to think that the speed limit had dropped to 35mph, perhaps seeing a sign from a nearby road. Other times, I could perceive no cause, so UNKNOWN. The date below is the most recent time, where the car thought the speed limit dropped.

Corrective Action:

While driving on the highway using cruise control, the car unexpectedly and rapidly slowed down. This has happened several (5-10) times, day and night, generally in low traffic areas (mostly with no traffic anywhere nearby). I have experienced this issue throughout my ownership of the car. In the most recent case, the car seemed to think that the speed limit had dropped to 35mph, perhaps seeing a sign from a nearby road. Other times, I could perceive no cause, so UNKNOWN. The date below is the most recent time, where the car thought the speed limit dropped.

Additional Notes:

While driving on the highway using cruise control, the car unexpectedly and rapidly slowed down. This has happened several (5-10) times, day and night, generally in low traffic areas (mostly with no traffic anywhere nearby). I have experienced this issue throughout my ownership of the car. In the most recent case, the car seemed to think that the speed limit had dropped to 35mph, perhaps seeing a sign from a nearby road. Other times, I could perceive no cause, so UNKNOWN. The date below is the most recent time, where the car thought the speed limit dropped.

Manufacturer: TESLA
Mfg Campaign: 11526759
Notice Date: Jun 13, 2023
Recall Date: Jun 13, 2023
Tesla, Inc.
Campaign: 11523654 Other
May 24, 2023
Defect Description:

SUSPENSION

Potential Consequences:

Rear suspension on 2020 and older model s and x is not adjustable for alignment. Factory camber comes 2 aggressive which burns only the very inner part of the tire at a rapid pace. Upon checking tread depth with gauge you will not see this wear and tires will appear to be good. Tire wear is not visible unless you crawl under vehicle and inspect visually. Many Many reports of blow out tire due to this issue. Look it up. To top it off the vehicle does not come with a spare.

Corrective Action:

Rear suspension on 2020 and older model s and x is not adjustable for alignment. Factory camber comes 2 aggressive which burns only the very inner part of the tire at a rapid pace. Upon checking tread depth with gauge you will not see this wear and tires will appear to be good. Tire wear is not visible unless you crawl under vehicle and inspect visually. Many Many reports of blow out tire due to this issue. Look it up. To top it off the vehicle does not come with a spare.

Additional Notes:

Rear suspension on 2020 and older model s and x is not adjustable for alignment. Factory camber comes 2 aggressive which burns only the very inner part of the tire at a rapid pace. Upon checking tread depth with gauge you will not see this wear and tires will appear to be good. Tire wear is not visible unless you crawl under vehicle and inspect visually. Many Many reports of blow out tire due to this issue. Look it up. To top it off the vehicle does not come with a spare.

Manufacturer: TESLA
Mfg Campaign: 11523654
Notice Date: May 24, 2023
Recall Date: May 24, 2023
Tesla, Inc.
Campaign: 11516627 Other
Apr 12, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Steering wheel buttons INCLUDING HORN have stopped functioning. Not able to use the horn seems to be a serious safety issue to prevent accidents. Not repairable due to parts shortage. Epidemic failure according to Tesla Service.

Corrective Action:

Steering wheel buttons INCLUDING HORN have stopped functioning. Not able to use the horn seems to be a serious safety issue to prevent accidents. Not repairable due to parts shortage. Epidemic failure according to Tesla Service.

Additional Notes:

Steering wheel buttons INCLUDING HORN have stopped functioning. Not able to use the horn seems to be a serious safety issue to prevent accidents. Not repairable due to parts shortage. Epidemic failure according to Tesla Service.

Manufacturer: TESLA
Mfg Campaign: 11516627
Notice Date: Apr 12, 2023
Recall Date: Apr 12, 2023
Tesla, Inc.
Campaign: 11515804 Other
Apr 6, 2023
Defect Description:

SUSPENSION

Potential Consequences:

The contact owns a 2018 Tesla Model S. The contact stated that while driving at approximately 10-15 MPH, the rear subframe assembly failed inadvertently. The contact stated that the rear driver’s side wheel appeared to be caved inward. The vehicle was towed to the dealer, where it was diagnosed that the rear subframe and rear wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The contact stated that the failure can be explained by poor design. The vehicle was repaired at the contact's own expense, and they are requesting a reimbursement from the manufacturer. The contact has concerns that even after the repair that the vehicle will eventually fail again.

Corrective Action:

The contact owns a 2018 Tesla Model S. The contact stated that while driving at approximately 10-15 MPH, the rear subframe assembly failed inadvertently. The contact stated that the rear driver’s side wheel appeared to be caved inward. The vehicle was towed to the dealer, where it was diagnosed that the rear subframe and rear wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The contact stated that the failure can be explained by poor design. The vehicle was repaired at the contact's own expense, and they are requesting a reimbursement from the manufacturer. The contact has concerns that even after the repair that the vehicle will eventually fail again.

Additional Notes:

The contact owns a 2018 Tesla Model S. The contact stated that while driving at approximately 10-15 MPH, the rear subframe assembly failed inadvertently. The contact stated that the rear driver’s side wheel appeared to be caved inward. The vehicle was towed to the dealer, where it was diagnosed that the rear subframe and rear wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The contact stated that the failure can be explained by poor design. The vehicle was repaired at the contact's own expense, and they are requesting a reimbursement from the manufacturer. The contact has concerns that even after the repair that the vehicle will eventually fail again.

Manufacturer: TESLA
Mfg Campaign: 11515804
Notice Date: Apr 6, 2023
Recall Date: Apr 6, 2023
Tesla, Inc.
Campaign: 11513342 Other
Mar 23, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

I have repaired my Tesla door handles once under warranty and then again to a “3rd generation” out of warranty by a Tesla Service Center. 2 weeks after the “upgrade repair” another door handle stopped operating and would not close the car door continually unlocking and propping the door open while driving. I had to drive home with an open door handle. There was most recently a class action with another owner having the same issue, and numerous videos and articles posted online regarding the faulty safety defect.

Corrective Action:

I have repaired my Tesla door handles once under warranty and then again to a “3rd generation” out of warranty by a Tesla Service Center. 2 weeks after the “upgrade repair” another door handle stopped operating and would not close the car door continually unlocking and propping the door open while driving. I had to drive home with an open door handle. There was most recently a class action with another owner having the same issue, and numerous videos and articles posted online regarding the faulty safety defect.

Additional Notes:

I have repaired my Tesla door handles once under warranty and then again to a “3rd generation” out of warranty by a Tesla Service Center. 2 weeks after the “upgrade repair” another door handle stopped operating and would not close the car door continually unlocking and propping the door open while driving. I had to drive home with an open door handle. There was most recently a class action with another owner having the same issue, and numerous videos and articles posted online regarding the faulty safety defect.

Manufacturer: TESLA
Mfg Campaign: 11513342
Notice Date: Mar 23, 2023
Recall Date: Mar 23, 2023
Tesla, Inc.
Campaign: 11513151 Other
Mar 22, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Corrective Action:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Additional Notes:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Manufacturer: TESLA
Mfg Campaign: 11513151
Notice Date: Mar 22, 2023
Recall Date: Mar 22, 2023
Tesla, Inc.
Campaign: 11513151 Other
Mar 22, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Corrective Action:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Additional Notes:

Door handle not working and not popping out as expected and driver can’t go inside the car. A few complaints already from the internet and a lawsuit already filed by other owner and this seems to be recall already but nothing was mentioned yet Camera get blinded or get block easily with rain or sun. This is an issue if you’re using the autopilot.

Manufacturer: TESLA
Mfg Campaign: 11513151
Notice Date: Mar 22, 2023
Recall Date: Mar 22, 2023
Tesla, Inc.
Campaign: 11512646 Other
Mar 19, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Corrective Action:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Additional Notes:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Manufacturer: TESLA
Mfg Campaign: 11512646
Notice Date: Mar 19, 2023
Recall Date: Mar 19, 2023
Tesla, Inc.
Campaign: 11512646 Other
Mar 19, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Corrective Action:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Additional Notes:

On March 17, 2023 at approximately 4:00 pm MT, I was traveling at approximately 75 MPH with adaptive cruise control and auto pilot engaged when the car suddenly applied brakes with no obstruction ahead or behind or on the side. The car quickly slowed down to approximately 55 MPH, released the brakes and began to accelerate back to the speed limit of 75 MPH.

Manufacturer: TESLA
Mfg Campaign: 11512646
Notice Date: Mar 19, 2023
Recall Date: Mar 19, 2023

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