Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
637 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.
Corrective Action:
REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.
Additional Notes:
REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.
Mfg Campaign: 11388710
Recall Date: Jan 18, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."
Corrective Action:
WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."
Additional Notes:
WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."
Mfg Campaign: 11388764
Recall Date: Jan 18, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Corrective Action:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Additional Notes:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Mfg Campaign: 11388543
Recall Date: Jan 17, 2021
Tesla, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Corrective Action:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Additional Notes:
LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.
Mfg Campaign: 11388543
Recall Date: Jan 17, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WITH FULL CHARGE, CAR DRIVES ABOUT 110 MILES. IT IS SUPPOSED TO GO ABOUT 230 MILES. TOOK IT TO TESLA DEALER AND THEY WILL NOT REPAIR THE PROBLEM. THIS IS DECEPTION ON TESLA'S PART. THE CAR IS SUPPOSED TO DRIVE 230 MILES BUT GOES ONLY 110 MILES.
Corrective Action:
WITH FULL CHARGE, CAR DRIVES ABOUT 110 MILES. IT IS SUPPOSED TO GO ABOUT 230 MILES. TOOK IT TO TESLA DEALER AND THEY WILL NOT REPAIR THE PROBLEM. THIS IS DECEPTION ON TESLA'S PART. THE CAR IS SUPPOSED TO DRIVE 230 MILES BUT GOES ONLY 110 MILES.
Additional Notes:
WITH FULL CHARGE, CAR DRIVES ABOUT 110 MILES. IT IS SUPPOSED TO GO ABOUT 230 MILES. TOOK IT TO TESLA DEALER AND THEY WILL NOT REPAIR THE PROBLEM. THIS IS DECEPTION ON TESLA'S PART. THE CAR IS SUPPOSED TO DRIVE 230 MILES BUT GOES ONLY 110 MILES.
Mfg Campaign: 11388441
Recall Date: Jan 16, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Corrective Action:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Additional Notes:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Mfg Campaign: 11388442
Recall Date: Jan 16, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Corrective Action:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Additional Notes:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Mfg Campaign: 11388442
Recall Date: Jan 16, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Corrective Action:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Additional Notes:
AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.
Mfg Campaign: 11388442
Recall Date: Jan 16, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.
Corrective Action:
IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.
Additional Notes:
IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.
Mfg Campaign: 11388439
Recall Date: Jan 16, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Corrective Action:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Additional Notes:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Mfg Campaign: 11388288
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Corrective Action:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Additional Notes:
TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.
Mfg Campaign: 11388288
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Mfg Campaign: 11388292
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Mfg Campaign: 11388292
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE AT A STANDSTILL, THE REAR PASSENGER'S DOOR UNLATCHED BUT DID NOT OPEN. THE CONTACT STATED THAT THE DOOR AJAR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (9111 BLUE ASH RD, CINCINNATI, OH 45242, (513) 745-9111) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. *BF
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE AT A STANDSTILL, THE REAR PASSENGER'S DOOR UNLATCHED BUT DID NOT OPEN. THE CONTACT STATED THAT THE DOOR AJAR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (9111 BLUE ASH RD, CINCINNATI, OH 45242, (513) 745-9111) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. *BF
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE AT A STANDSTILL, THE REAR PASSENGER'S DOOR UNLATCHED BUT DID NOT OPEN. THE CONTACT STATED THAT THE DOOR AJAR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (9111 BLUE ASH RD, CINCINNATI, OH 45242, (513) 745-9111) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. *BF
Mfg Campaign: 11388313
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Corrective Action:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Additional Notes:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Mfg Campaign: 11388316
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Corrective Action:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Additional Notes:
A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.
Mfg Campaign: 11388316
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SCREEN BLACK OUT AND WON'T BACK ON, I WAS DRIVING WITHOUT CAR INFO, AND WHEN THE SCREEN IS OFF, THE LEFT/RIGHT SIGNAL LIGHT IS NOT WORKING, BECAUSE I DON'T HEAR THE "TIDA TIDA" SOUNDS WHEN I TURN ON THE LEFT TURN SIGNAL. ALSO I WAS NOT ABLE TO SEE BACK CAMERA WHEN THE SCREEN WAS OFF. AND CANT OPEN MY FAN/AC, I REPORT THE PROBLEM TO TESLA, THEY SAID THEY NEED THE EXACT DATE AND TIME (DETAILED TO MINUTES) WHEN THE SCREEN WAS OFF TO CHECK UP THE PROBLEM! SINCE I DON'T HAVE THAT TIME RECORDED, THEY ASK ME TO WAIT UNTIL IT HAPPEN NEXT TIME. THAT BLACK SCREEN HAPPENED AGAIN A FEW DAYS LATER, I TELL THEM AND SCHEDULED FOR A CHECK UP AND GIVE THEM THE EXACT TIME IT HAPPEN, THEY GOT MY CAR AND CHECK UP SAY THEY ARE NOT SURE IF THIS IS THE ISSUE THAT NEED TO RECALL/REPLACEMENT OF THE SCREEN AND SAID THEY DID HELP ME CLEAR ALL DRIVING HISTORY OF THE CAR, THEY DID NOT REPLACE ANY PART OR SCREEN FOR ME, SINCE I READ THE NEWS MY MODEL WAS IN THE RANGE OF THE SUGUESTED RECALL, I AM AFRAID IT WILL HAPPEN AGAIN IN THE FUTURE AND MY WARRANTY WILL EXPIRE SOON, THEY ARE TRYING TO NOT FIX THAT PROBLEM!!!! PLEASE HELP, I WANT THE BLACK SCREEN PROBLEM SOLVED, NOT ONLY JUST REMOVE MY DRIVING RECORD FOR TEMPORARY EASE, THEY SHOULD REPLACE THE SO CALLED FLASH MEMORY DEVICE TO MAKE SURE IT WON'T HAPPEN AGAIN.
Corrective Action:
THE SCREEN BLACK OUT AND WON'T BACK ON, I WAS DRIVING WITHOUT CAR INFO, AND WHEN THE SCREEN IS OFF, THE LEFT/RIGHT SIGNAL LIGHT IS NOT WORKING, BECAUSE I DON'T HEAR THE "TIDA TIDA" SOUNDS WHEN I TURN ON THE LEFT TURN SIGNAL. ALSO I WAS NOT ABLE TO SEE BACK CAMERA WHEN THE SCREEN WAS OFF. AND CANT OPEN MY FAN/AC, I REPORT THE PROBLEM TO TESLA, THEY SAID THEY NEED THE EXACT DATE AND TIME (DETAILED TO MINUTES) WHEN THE SCREEN WAS OFF TO CHECK UP THE PROBLEM! SINCE I DON'T HAVE THAT TIME RECORDED, THEY ASK ME TO WAIT UNTIL IT HAPPEN NEXT TIME. THAT BLACK SCREEN HAPPENED AGAIN A FEW DAYS LATER, I TELL THEM AND SCHEDULED FOR A CHECK UP AND GIVE THEM THE EXACT TIME IT HAPPEN, THEY GOT MY CAR AND CHECK UP SAY THEY ARE NOT SURE IF THIS IS THE ISSUE THAT NEED TO RECALL/REPLACEMENT OF THE SCREEN AND SAID THEY DID HELP ME CLEAR ALL DRIVING HISTORY OF THE CAR, THEY DID NOT REPLACE ANY PART OR SCREEN FOR ME, SINCE I READ THE NEWS MY MODEL WAS IN THE RANGE OF THE SUGUESTED RECALL, I AM AFRAID IT WILL HAPPEN AGAIN IN THE FUTURE AND MY WARRANTY WILL EXPIRE SOON, THEY ARE TRYING TO NOT FIX THAT PROBLEM!!!! PLEASE HELP, I WANT THE BLACK SCREEN PROBLEM SOLVED, NOT ONLY JUST REMOVE MY DRIVING RECORD FOR TEMPORARY EASE, THEY SHOULD REPLACE THE SO CALLED FLASH MEMORY DEVICE TO MAKE SURE IT WON'T HAPPEN AGAIN.
Additional Notes:
THE SCREEN BLACK OUT AND WON'T BACK ON, I WAS DRIVING WITHOUT CAR INFO, AND WHEN THE SCREEN IS OFF, THE LEFT/RIGHT SIGNAL LIGHT IS NOT WORKING, BECAUSE I DON'T HEAR THE "TIDA TIDA" SOUNDS WHEN I TURN ON THE LEFT TURN SIGNAL. ALSO I WAS NOT ABLE TO SEE BACK CAMERA WHEN THE SCREEN WAS OFF. AND CANT OPEN MY FAN/AC, I REPORT THE PROBLEM TO TESLA, THEY SAID THEY NEED THE EXACT DATE AND TIME (DETAILED TO MINUTES) WHEN THE SCREEN WAS OFF TO CHECK UP THE PROBLEM! SINCE I DON'T HAVE THAT TIME RECORDED, THEY ASK ME TO WAIT UNTIL IT HAPPEN NEXT TIME. THAT BLACK SCREEN HAPPENED AGAIN A FEW DAYS LATER, I TELL THEM AND SCHEDULED FOR A CHECK UP AND GIVE THEM THE EXACT TIME IT HAPPEN, THEY GOT MY CAR AND CHECK UP SAY THEY ARE NOT SURE IF THIS IS THE ISSUE THAT NEED TO RECALL/REPLACEMENT OF THE SCREEN AND SAID THEY DID HELP ME CLEAR ALL DRIVING HISTORY OF THE CAR, THEY DID NOT REPLACE ANY PART OR SCREEN FOR ME, SINCE I READ THE NEWS MY MODEL WAS IN THE RANGE OF THE SUGUESTED RECALL, I AM AFRAID IT WILL HAPPEN AGAIN IN THE FUTURE AND MY WARRANTY WILL EXPIRE SOON, THEY ARE TRYING TO NOT FIX THAT PROBLEM!!!! PLEASE HELP, I WANT THE BLACK SCREEN PROBLEM SOLVED, NOT ONLY JUST REMOVE MY DRIVING RECORD FOR TEMPORARY EASE, THEY SHOULD REPLACE THE SO CALLED FLASH MEMORY DEVICE TO MAKE SURE IT WON'T HAPPEN AGAIN.
Mfg Campaign: 11388355
Recall Date: Jan 15, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL
Corrective Action:
TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL
Additional Notes:
TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL
Mfg Campaign: 11387979
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Corrective Action:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Additional Notes:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Mfg Campaign: 11388110
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Corrective Action:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Additional Notes:
MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE
Mfg Campaign: 11388110
Recall Date: Jan 14, 2021
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