Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
637 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Corrective Action:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Additional Notes:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Mfg Campaign: 11391109
Recall Date: Feb 1, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Corrective Action:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Additional Notes:
CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.
Mfg Campaign: 11391109
Recall Date: Feb 1, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND ENTIRE SUSPENSION HAS WRENCHED ITSELF OFF. ALL OF THE MONKEY METAL GIBLETS ARE STRETCHED AND SNAPPED. THESE SUSPENSIONS ARE ABSURDLY WEAK. YOU KNOW WHAT TO DO. RECALL THIS DEATH-MOBILE RIGHT NOW. THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT BY THE LEGENDARY KEEF WIVANEFF. THANK YOU FOR YOUR ATTENTION. BEST REGARDS KEEF PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND SUSPENSION HAS BEEN TWISTED OFF. THIS IS NOT CRASH DAMAGE. IT IS SELF DESTRUCTION CAUSED BY MONKEY METAL SUSPENSION GIBLETS. PLEASE RECALL THESE DEADLY ABOMINATIONS. THANK YOU. KEEF
Corrective Action:
PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND ENTIRE SUSPENSION HAS WRENCHED ITSELF OFF. ALL OF THE MONKEY METAL GIBLETS ARE STRETCHED AND SNAPPED. THESE SUSPENSIONS ARE ABSURDLY WEAK. YOU KNOW WHAT TO DO. RECALL THIS DEATH-MOBILE RIGHT NOW. THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT BY THE LEGENDARY KEEF WIVANEFF. THANK YOU FOR YOUR ATTENTION. BEST REGARDS KEEF PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND SUSPENSION HAS BEEN TWISTED OFF. THIS IS NOT CRASH DAMAGE. IT IS SELF DESTRUCTION CAUSED BY MONKEY METAL SUSPENSION GIBLETS. PLEASE RECALL THESE DEADLY ABOMINATIONS. THANK YOU. KEEF
Additional Notes:
PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND ENTIRE SUSPENSION HAS WRENCHED ITSELF OFF. ALL OF THE MONKEY METAL GIBLETS ARE STRETCHED AND SNAPPED. THESE SUSPENSIONS ARE ABSURDLY WEAK. YOU KNOW WHAT TO DO. RECALL THIS DEATH-MOBILE RIGHT NOW. THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT BY THE LEGENDARY KEEF WIVANEFF. THANK YOU FOR YOUR ATTENTION. BEST REGARDS KEEF PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND SUSPENSION HAS BEEN TWISTED OFF. THIS IS NOT CRASH DAMAGE. IT IS SELF DESTRUCTION CAUSED BY MONKEY METAL SUSPENSION GIBLETS. PLEASE RECALL THESE DEADLY ABOMINATIONS. THANK YOU. KEEF
Mfg Campaign: 11391112
Recall Date: Feb 1, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE FUNCTIONS ARE NO LONGER WORKING IN CAR. THE SCREEN HASN'T HAD A YELLOW FRAME AROUND IT FOR NEARLY A YEAR.THEY REPLACE THE FIRST ONE UNDER WARRANTY AND THEN IT DID IT AGAIN WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME THAT IF I WANTED IT REPLACED I WAS TO PAY OUT-OF-POCKET. SO I HAD THEM NOTE IN THE NOTES THAT MY CAR NEEDED A SCREEN EVEN THOUGH THE WARRANTY WAS TO FALL OUT. MULTIPLE FUNCTIONS NO LONGER WORK. CERTAIN CLIMATE CONTROL FEATURES DON'T WORK. MOBILE APP NO LONGER WORKS WITH VEHICLE ON MOST FUNCTIONS. SCREEN SOMETIMES STAYS BLACK AND DOES NOT BOOT UP. MAYBE STUCK FOR MULTIPLE MINUTES WHILE CAR IS BOOTING UP. MOST OF THE TIME WHEN THE SCREEN GIVES US PROBLEMS IT IS NOT WHEN DRIVING. IT IS USUALLY WHEN WE FIRST GET INTO THE VEHICLE. WE HAVE HAD ONE OCCURRENCE WHERE THE SCREEN SHUT DOWN WHILE DRIVING. THIS HAS BEEN HAPPENING FOR NEARLY A YEAR. AND IT SEEMS THAT MORE FEATURES ARE FAILING AS TIME GOES ON
Corrective Action:
MULTIPLE FUNCTIONS ARE NO LONGER WORKING IN CAR. THE SCREEN HASN'T HAD A YELLOW FRAME AROUND IT FOR NEARLY A YEAR.THEY REPLACE THE FIRST ONE UNDER WARRANTY AND THEN IT DID IT AGAIN WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME THAT IF I WANTED IT REPLACED I WAS TO PAY OUT-OF-POCKET. SO I HAD THEM NOTE IN THE NOTES THAT MY CAR NEEDED A SCREEN EVEN THOUGH THE WARRANTY WAS TO FALL OUT. MULTIPLE FUNCTIONS NO LONGER WORK. CERTAIN CLIMATE CONTROL FEATURES DON'T WORK. MOBILE APP NO LONGER WORKS WITH VEHICLE ON MOST FUNCTIONS. SCREEN SOMETIMES STAYS BLACK AND DOES NOT BOOT UP. MAYBE STUCK FOR MULTIPLE MINUTES WHILE CAR IS BOOTING UP. MOST OF THE TIME WHEN THE SCREEN GIVES US PROBLEMS IT IS NOT WHEN DRIVING. IT IS USUALLY WHEN WE FIRST GET INTO THE VEHICLE. WE HAVE HAD ONE OCCURRENCE WHERE THE SCREEN SHUT DOWN WHILE DRIVING. THIS HAS BEEN HAPPENING FOR NEARLY A YEAR. AND IT SEEMS THAT MORE FEATURES ARE FAILING AS TIME GOES ON
Additional Notes:
MULTIPLE FUNCTIONS ARE NO LONGER WORKING IN CAR. THE SCREEN HASN'T HAD A YELLOW FRAME AROUND IT FOR NEARLY A YEAR.THEY REPLACE THE FIRST ONE UNDER WARRANTY AND THEN IT DID IT AGAIN WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME THAT IF I WANTED IT REPLACED I WAS TO PAY OUT-OF-POCKET. SO I HAD THEM NOTE IN THE NOTES THAT MY CAR NEEDED A SCREEN EVEN THOUGH THE WARRANTY WAS TO FALL OUT. MULTIPLE FUNCTIONS NO LONGER WORK. CERTAIN CLIMATE CONTROL FEATURES DON'T WORK. MOBILE APP NO LONGER WORKS WITH VEHICLE ON MOST FUNCTIONS. SCREEN SOMETIMES STAYS BLACK AND DOES NOT BOOT UP. MAYBE STUCK FOR MULTIPLE MINUTES WHILE CAR IS BOOTING UP. MOST OF THE TIME WHEN THE SCREEN GIVES US PROBLEMS IT IS NOT WHEN DRIVING. IT IS USUALLY WHEN WE FIRST GET INTO THE VEHICLE. WE HAVE HAD ONE OCCURRENCE WHERE THE SCREEN SHUT DOWN WHILE DRIVING. THIS HAS BEEN HAPPENING FOR NEARLY A YEAR. AND IT SEEMS THAT MORE FEATURES ARE FAILING AS TIME GOES ON
Mfg Campaign: 11390664
Recall Date: Jan 29, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Corrective Action:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Additional Notes:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Mfg Campaign: 11390558
Recall Date: Jan 28, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Corrective Action:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Additional Notes:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Mfg Campaign: 11390558
Recall Date: Jan 28, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Corrective Action:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Additional Notes:
THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.
Mfg Campaign: 11390558
Recall Date: Jan 28, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Corrective Action:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Additional Notes:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Mfg Campaign: 11390419
Recall Date: Jan 27, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Corrective Action:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Additional Notes:
OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET
Mfg Campaign: 11390419
Recall Date: Jan 27, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MEDIA CONTROL UNIT 1 SOFTWARE KEPT CRASHING AND FAILING. POSSIBLE ROOT CAUSE IS FPGA AND/OR MMCU. SPENT $2500 TO REPLACE WITH MCU2 TO HELP ELIMINATE ISSUE. SEEMS LIKE LOTS OF OWNERS ARE HAVING SIMILAR ISSUES.
Corrective Action:
MEDIA CONTROL UNIT 1 SOFTWARE KEPT CRASHING AND FAILING. POSSIBLE ROOT CAUSE IS FPGA AND/OR MMCU. SPENT $2500 TO REPLACE WITH MCU2 TO HELP ELIMINATE ISSUE. SEEMS LIKE LOTS OF OWNERS ARE HAVING SIMILAR ISSUES.
Additional Notes:
MEDIA CONTROL UNIT 1 SOFTWARE KEPT CRASHING AND FAILING. POSSIBLE ROOT CAUSE IS FPGA AND/OR MMCU. SPENT $2500 TO REPLACE WITH MCU2 TO HELP ELIMINATE ISSUE. SEEMS LIKE LOTS OF OWNERS ARE HAVING SIMILAR ISSUES.
Mfg Campaign: 11390422
Recall Date: Jan 27, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.
Corrective Action:
THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.
Additional Notes:
THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.
Mfg Campaign: 11389582
Recall Date: Jan 23, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.
Corrective Action:
THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.
Additional Notes:
THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.
Mfg Campaign: 11389596
Recall Date: Jan 23, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Corrective Action:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Additional Notes:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Mfg Campaign: 11389337
Recall Date: Jan 21, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Corrective Action:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Additional Notes:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Mfg Campaign: 11389337
Recall Date: Jan 21, 2021
Tesla, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Corrective Action:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Additional Notes:
MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.
Mfg Campaign: 11389337
Recall Date: Jan 21, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.
Corrective Action:
MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.
Additional Notes:
MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.
Mfg Campaign: 11389073
Recall Date: Jan 20, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Corrective Action:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Additional Notes:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Mfg Campaign: 11388822
Recall Date: Jan 19, 2021
Tesla, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Corrective Action:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Additional Notes:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Mfg Campaign: 11388822
Recall Date: Jan 19, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Corrective Action:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Additional Notes:
MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.
Mfg Campaign: 11388822
Recall Date: Jan 19, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.
Corrective Action:
INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.
Additional Notes:
INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.
Mfg Campaign: 11388865
Recall Date: Jan 19, 2021
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