Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
637 ComplaintsTesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11408148
Recall Date: Apr 14, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11408148
Recall Date: Apr 14, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11406999
Recall Date: Apr 8, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11406999
Recall Date: Apr 8, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NHTSA RECALL #21V035. MY TOUCH SCREEN, FANS, BLINKERS AND LIGHTS HAVE GONE OUT WHILE DRIVING 4 TIMES IN THE LAST MONTH, IN MOTION ON CITY STREETS AND ON THE HIGHWAY. TESLA SAYS THEY DO NOT HAVE PARTS TO FIX IT. THE RECALL STATES THE FIX IS TO BE AVAILABLE STARTING MARCH. WHAT CAN BE DONE TO FORCE TESLA TO ACTUALLY FIX THE CAR?
Corrective Action:
NHTSA RECALL #21V035. MY TOUCH SCREEN, FANS, BLINKERS AND LIGHTS HAVE GONE OUT WHILE DRIVING 4 TIMES IN THE LAST MONTH, IN MOTION ON CITY STREETS AND ON THE HIGHWAY. TESLA SAYS THEY DO NOT HAVE PARTS TO FIX IT. THE RECALL STATES THE FIX IS TO BE AVAILABLE STARTING MARCH. WHAT CAN BE DONE TO FORCE TESLA TO ACTUALLY FIX THE CAR?
Additional Notes:
NHTSA RECALL #21V035. MY TOUCH SCREEN, FANS, BLINKERS AND LIGHTS HAVE GONE OUT WHILE DRIVING 4 TIMES IN THE LAST MONTH, IN MOTION ON CITY STREETS AND ON THE HIGHWAY. TESLA SAYS THEY DO NOT HAVE PARTS TO FIX IT. THE RECALL STATES THE FIX IS TO BE AVAILABLE STARTING MARCH. WHAT CAN BE DONE TO FORCE TESLA TO ACTUALLY FIX THE CAR?
Mfg Campaign: 11406967
Recall Date: Apr 7, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Corrective Action:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Additional Notes:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Mfg Campaign: 11406558
Recall Date: Apr 5, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Corrective Action:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Additional Notes:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Mfg Campaign: 11406558
Recall Date: Apr 5, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Corrective Action:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Additional Notes:
I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.
Mfg Campaign: 11406558
Recall Date: Apr 5, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR WAS RECALLED DUE TO THE 8GB EMMC RECALL AND THIS IS MY SECOND TESLA. THEY HAVE MY OLD VIN NUMBER AND NOT MY NEW VIN AND THE ACCOUNT HAS AN ISSUE FINDING THE RECALL. I NEED HELP.
Corrective Action:
MY CAR WAS RECALLED DUE TO THE 8GB EMMC RECALL AND THIS IS MY SECOND TESLA. THEY HAVE MY OLD VIN NUMBER AND NOT MY NEW VIN AND THE ACCOUNT HAS AN ISSUE FINDING THE RECALL. I NEED HELP.
Additional Notes:
MY CAR WAS RECALLED DUE TO THE 8GB EMMC RECALL AND THIS IS MY SECOND TESLA. THEY HAVE MY OLD VIN NUMBER AND NOT MY NEW VIN AND THE ACCOUNT HAS AN ISSUE FINDING THE RECALL. I NEED HELP.
Mfg Campaign: 11406054
Recall Date: Apr 2, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD TO REPLACE CHARGING SYSTEM WITH TOTAL EXPENSE OF 2589.75. UNFORTUNATELY THE CHARGING SYSTEM THAT IS PART OF BATTERY, IS NOT COVERED UNDER WARRANTY AS LONG AS THE BATTERY. MY MILEAGE WAS 56814. ALL MY SAVINGS FROM GAS AND REGULAR MAINTENANCE COSTS IS EVAPORATED. I UNDERSTAND THAT THERE ARE SEVERAL PEOPLE HAD THE SAME ISSUE. THE CHARGING SYSTEM IS NOT LASTING AS LING AS THE BATTERY. I FIND IT TESLA'S SELLING POINT OF " POTENTIAL SAVINGS" IS MISLEADING. I AM NOT SURE IF ANYONE OUT THERE MADE THE SAVINGS BY OWNING THE CAR AS MUCH AS IT CLAIMS. IN MY OPINION TESLA SHOULD REMOVE THE POTENTIAL SAVINGS CL;AIM TOTALLY. ITS JUST A UNREALISTIC AND MISLEADING CLAIM.
Corrective Action:
I HAD TO REPLACE CHARGING SYSTEM WITH TOTAL EXPENSE OF 2589.75. UNFORTUNATELY THE CHARGING SYSTEM THAT IS PART OF BATTERY, IS NOT COVERED UNDER WARRANTY AS LONG AS THE BATTERY. MY MILEAGE WAS 56814. ALL MY SAVINGS FROM GAS AND REGULAR MAINTENANCE COSTS IS EVAPORATED. I UNDERSTAND THAT THERE ARE SEVERAL PEOPLE HAD THE SAME ISSUE. THE CHARGING SYSTEM IS NOT LASTING AS LING AS THE BATTERY. I FIND IT TESLA'S SELLING POINT OF " POTENTIAL SAVINGS" IS MISLEADING. I AM NOT SURE IF ANYONE OUT THERE MADE THE SAVINGS BY OWNING THE CAR AS MUCH AS IT CLAIMS. IN MY OPINION TESLA SHOULD REMOVE THE POTENTIAL SAVINGS CL;AIM TOTALLY. ITS JUST A UNREALISTIC AND MISLEADING CLAIM.
Additional Notes:
I HAD TO REPLACE CHARGING SYSTEM WITH TOTAL EXPENSE OF 2589.75. UNFORTUNATELY THE CHARGING SYSTEM THAT IS PART OF BATTERY, IS NOT COVERED UNDER WARRANTY AS LONG AS THE BATTERY. MY MILEAGE WAS 56814. ALL MY SAVINGS FROM GAS AND REGULAR MAINTENANCE COSTS IS EVAPORATED. I UNDERSTAND THAT THERE ARE SEVERAL PEOPLE HAD THE SAME ISSUE. THE CHARGING SYSTEM IS NOT LASTING AS LING AS THE BATTERY. I FIND IT TESLA'S SELLING POINT OF " POTENTIAL SAVINGS" IS MISLEADING. I AM NOT SURE IF ANYONE OUT THERE MADE THE SAVINGS BY OWNING THE CAR AS MUCH AS IT CLAIMS. IN MY OPINION TESLA SHOULD REMOVE THE POTENTIAL SAVINGS CL;AIM TOTALLY. ITS JUST A UNREALISTIC AND MISLEADING CLAIM.
Mfg Campaign: 11405209
Recall Date: Mar 28, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Corrective Action:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Additional Notes:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Mfg Campaign: 11404471
Recall Date: Mar 23, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Corrective Action:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Additional Notes:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Mfg Campaign: 11404471
Recall Date: Mar 23, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Corrective Action:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Additional Notes:
THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL
Mfg Campaign: 11404471
Recall Date: Mar 23, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Mfg Campaign: 11404269
Recall Date: Mar 22, 2021
Tesla, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Mfg Campaign: 11404269
Recall Date: Mar 22, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Corrective Action:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Additional Notes:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Mfg Campaign: 11402499
Recall Date: Mar 11, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Corrective Action:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Additional Notes:
HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF
Mfg Campaign: 11402499
Recall Date: Mar 11, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Corrective Action:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Additional Notes:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Mfg Campaign: 11399934
Recall Date: Mar 9, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Corrective Action:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Additional Notes:
SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME
Mfg Campaign: 11399934
Recall Date: Mar 9, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE SCREEN WENT BLACK OCCASIONALLY WHILE DRIVING OR STARTING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE SCREEN WENT BLACK OCCASIONALLY WHILE DRIVING OR STARTING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE SCREEN WENT BLACK OCCASIONALLY WHILE DRIVING OR STARTING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11400017
Recall Date: Mar 9, 2021
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