Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Consumer Complaints
637 ComplaintsTesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Went to back into charger and back up camera still showed photo from where car was parked at home before I started my trip. I noticed a car behind me in mirror but picture showed no cars (and wrong location).
Corrective Action:
Went to back into charger and back up camera still showed photo from where car was parked at home before I started my trip. I noticed a car behind me in mirror but picture showed no cars (and wrong location).
Additional Notes:
Went to back into charger and back up camera still showed photo from where car was parked at home before I started my trip. I noticed a car behind me in mirror but picture showed no cars (and wrong location).
Mfg Campaign: 11470066
Recall Date: Jun 20, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Corrective Action:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Additional Notes:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Mfg Campaign: 11469671
Recall Date: Jun 16, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Corrective Action:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Additional Notes:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Mfg Campaign: 11469671
Recall Date: Jun 16, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Corrective Action:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Additional Notes:
Vehicle automatically and unexpectedly applies brakes when using Cruise Control when no other cars are in proximity or approaching. Sometimes braking is light but other times it is a jolt that is extremely starling. Often happens multiple times within minutes. Unpredictable when it will occur. I have taken the vehicle to Tesla 3 times and they say that they know about the problem but their Autopilot is still in Beta and are not actively working on a fix. On 4/28/2022, while on a trip, there were 5 incidents between 9:51am and 1:43pm.
Mfg Campaign: 11469671
Recall Date: Jun 16, 2022
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The suspension failed when I was backing out of a parking spot. As I drove to the Tesla service center for the diagnosis, I could hear rattle and clanging. Tesla notified me the suspension forelink LH and RH had to be replaced.
Corrective Action:
The suspension failed when I was backing out of a parking spot. As I drove to the Tesla service center for the diagnosis, I could hear rattle and clanging. Tesla notified me the suspension forelink LH and RH had to be replaced.
Additional Notes:
The suspension failed when I was backing out of a parking spot. As I drove to the Tesla service center for the diagnosis, I could hear rattle and clanging. Tesla notified me the suspension forelink LH and RH had to be replaced.
Mfg Campaign: 11468833
Recall Date: Jun 12, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Corrective Action:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Additional Notes:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Mfg Campaign: 11468671
Recall Date: Jun 10, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Corrective Action:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Additional Notes:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Mfg Campaign: 11468671
Recall Date: Jun 10, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Corrective Action:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Additional Notes:
Tesla has announced their intent to use "Tesla Vision" instead of radar to detect forward obstacles. "Tesla Vision" is a camera-only approach. Tesla cars receive OTA (over the air) updates, and these updates cannot declined. If an OTA update changes my car so that it no longer uses the radar with which it is equipped, I will have a much less safe vehicle, one that can't detect obstacles when there is poor visibility such as in the heavy fogs, rains, and snow conditions that we often encounter here on Washington's Olympic Peninsula. NHTSA should forbid the use of "Tesla Vision" without radar, and should require all Tesla vehicles to be retrofitted with functional, forward-looking radar.
Mfg Campaign: 11468671
Recall Date: Jun 10, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Corrective Action:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Additional Notes:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Mfg Campaign: 11468120
Recall Date: Jun 8, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Corrective Action:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Additional Notes:
On several occasions, I have been doing highway driving, and my 2017 Tesla Model S suddenly brakes without warning. It happens primarily on cruise control and around curves on the highway. On a trip to Atlanta earlier this year, it happened twice. I bought the car used in 2021, and it drives very well, but the unexpected braking at high speeds is scary.
Mfg Campaign: 11468120
Recall Date: Jun 8, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Corrective Action:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Additional Notes:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Mfg Campaign: 11467704
Recall Date: Jun 6, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Corrective Action:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Additional Notes:
I have experienced an increase in the number of phantom braking incidents when my autopilot is engaged. It's been on hilly roads but the car would just decelerate extremely fast when nothing was there. I also had two incidences on the highway where the screens froze and I couldn't control the instrument panels or see my speed etc.
Mfg Campaign: 11467704
Recall Date: Jun 6, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Tesla Model S. The contact stated while driving approximately 70 MPH, the vehicle experienced phantom braking. The contact stated that the vehicle quickly decelerated without warning to 50 MPH. The vehicle was taken to the dealer but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,798.
Corrective Action:
The contact owns a 2017 Tesla Model S. The contact stated while driving approximately 70 MPH, the vehicle experienced phantom braking. The contact stated that the vehicle quickly decelerated without warning to 50 MPH. The vehicle was taken to the dealer but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,798.
Additional Notes:
The contact owns a 2017 Tesla Model S. The contact stated while driving approximately 70 MPH, the vehicle experienced phantom braking. The contact stated that the vehicle quickly decelerated without warning to 50 MPH. The vehicle was taken to the dealer but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,798.
Mfg Campaign: 11467785
Recall Date: Jun 6, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owned a 2017 Tesla Model-S. The contact stated while driving approximately 55 MPH, there was a sound of something fracturing on the vehicle. There were issues with the steering functionality. The vehicle drove off the side of the road and crashed into a telephone pole, then landed on an embankment. All air bags were deployed. The vehicle was destroyed. The vehicle was towed to an auction facility. The police and fire department arrived on the scene. There was a police report. The contact and passenger received medical treatments for back injuries. The manufacturer was notified of the steering failure prior to the accident, and after. The approximate failure mileage was unknown.
Corrective Action:
The contact owned a 2017 Tesla Model-S. The contact stated while driving approximately 55 MPH, there was a sound of something fracturing on the vehicle. There were issues with the steering functionality. The vehicle drove off the side of the road and crashed into a telephone pole, then landed on an embankment. All air bags were deployed. The vehicle was destroyed. The vehicle was towed to an auction facility. The police and fire department arrived on the scene. There was a police report. The contact and passenger received medical treatments for back injuries. The manufacturer was notified of the steering failure prior to the accident, and after. The approximate failure mileage was unknown.
Additional Notes:
The contact owned a 2017 Tesla Model-S. The contact stated while driving approximately 55 MPH, there was a sound of something fracturing on the vehicle. There were issues with the steering functionality. The vehicle drove off the side of the road and crashed into a telephone pole, then landed on an embankment. All air bags were deployed. The vehicle was destroyed. The vehicle was towed to an auction facility. The police and fire department arrived on the scene. There was a police report. The contact and passenger received medical treatments for back injuries. The manufacturer was notified of the steering failure prior to the accident, and after. The approximate failure mileage was unknown.
Mfg Campaign: 11467395
Recall Date: Jun 3, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Corrective Action:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Additional Notes:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Mfg Campaign: 11465228
Recall Date: May 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Corrective Action:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Additional Notes:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Mfg Campaign: 11465228
Recall Date: May 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Corrective Action:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Additional Notes:
The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.
Mfg Campaign: 11465228
Recall Date: May 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Corrective Action:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Additional Notes:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Mfg Campaign: 11464939
Recall Date: May 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Corrective Action:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Additional Notes:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Mfg Campaign: 11464939
Recall Date: May 17, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Corrective Action:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Additional Notes:
The 2017 Tesla Model S we purchased has a known issue with the MCU. The MCU rewrites information in a log chip repeatedly and has been known to burn itself out after short periods of time. Tesla has agreed to replace the MCU owners when it malfunctions, but they will only do so when the chip has completely destroyed itself and will no longer boot. Ours was malfunctioning every ~40 mins...all of our screens would black out while driving. Tesla refused to replace it. Additionally, we purchased Full Self Driving from Tesla with a contract that stated "all needed equipment and software included." This was not a true statement. Those of us with the malfunctioning MCU1 were not included in the FSD program and were forced to bribe Tesla with $2500 to update our MCUs even when they were under warranty and should have been included under the FSD contract.
Mfg Campaign: 11464939
Recall Date: May 17, 2022
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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