Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Corrective Action:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Additional Notes:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Mfg Campaign: 11388098
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Corrective Action:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Additional Notes:
THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.
Mfg Campaign: 11388098
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.
Corrective Action:
I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.
Additional Notes:
I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.
Mfg Campaign: 11388093
Recall Date: Jan 14, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Corrective Action:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Additional Notes:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Mfg Campaign: 11387906
Recall Date: Jan 13, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Corrective Action:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Additional Notes:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Mfg Campaign: 11387906
Recall Date: Jan 13, 2021
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Corrective Action:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Additional Notes:
WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER
Mfg Campaign: 11387906
Recall Date: Jan 13, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
BACKING MY CAR OUT OF MY DRIVEWAY, I HEARD A LOUD POP NOISE UNDER THE DRIVER SEAT AND AFTER THAT THE CAR MAKE LOUD NOISE LIKE METAL HITTING THE FLOOR EVERY TIME THE CAR GOES OVER THE BUMP. BROUGHT THE CAR TO TESLA SERVICE CENTER THE NEXT DAY AND TESLA SERVICE TECHNICIAN TOLD ME THAT BOTH THE FRONT FORE LINKS AND SUSPENSIONS WERE BROKEN AND NEED TO BE REPLACED AND IT WAS UNSAFE TO DRIVE.
Corrective Action:
BACKING MY CAR OUT OF MY DRIVEWAY, I HEARD A LOUD POP NOISE UNDER THE DRIVER SEAT AND AFTER THAT THE CAR MAKE LOUD NOISE LIKE METAL HITTING THE FLOOR EVERY TIME THE CAR GOES OVER THE BUMP. BROUGHT THE CAR TO TESLA SERVICE CENTER THE NEXT DAY AND TESLA SERVICE TECHNICIAN TOLD ME THAT BOTH THE FRONT FORE LINKS AND SUSPENSIONS WERE BROKEN AND NEED TO BE REPLACED AND IT WAS UNSAFE TO DRIVE.
Additional Notes:
BACKING MY CAR OUT OF MY DRIVEWAY, I HEARD A LOUD POP NOISE UNDER THE DRIVER SEAT AND AFTER THAT THE CAR MAKE LOUD NOISE LIKE METAL HITTING THE FLOOR EVERY TIME THE CAR GOES OVER THE BUMP. BROUGHT THE CAR TO TESLA SERVICE CENTER THE NEXT DAY AND TESLA SERVICE TECHNICIAN TOLD ME THAT BOTH THE FRONT FORE LINKS AND SUSPENSIONS WERE BROKEN AND NEED TO BE REPLACED AND IT WAS UNSAFE TO DRIVE.
Mfg Campaign: 11387918
Recall Date: Jan 13, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.
Corrective Action:
IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.
Additional Notes:
IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.
Mfg Campaign: 11387960
Recall Date: Jan 13, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TESLA HAS A DAUGHTERBOARD MEMORY CARD RECALL IN PLACE, AND THE DISPLAYS IN MY CARD KEPT GOING BLANK FOR LONG PERIODS WHICH IS INDICATIVE OF THE MEMORY FAULT. DURING THE RECALL REPLACEMENT PROCESS ON MY CAR (9 DEC 2020) TESLA RAN DIAGNOSTICS THAT SHOWED THAT THE MCU WAS DEFECTIVE, AND THAT DEFECT IMPACTED THE DAUGHTER CARD SO THAT BOTH THE MCU AND DAUGHTERBOARD NEEDED TO BE REPLACED. I WAS NOT GIVEN THE OPTION TO REPLACE THE DAUGHTER CARD WITHOUT ALSO REPLACING THE MCU. THE DAUGHTER CARD RECALL SHOULD HAVE INCLUDED AN MCU REPLACEMENT BECAUSE DEFECTS IN THE LATTER CORRUPT OPERATION OF THE FORMER. I WAS CHANGED FOR THE MCU REPLACEMENT, INCLUDING DIAGNOSTICS; THE NEW MCU INCLUDES A REPLACEMENT FOR THE DEFECTIVE DAUGHTER CARD, BUT I WAS NOT REFUNDED FOR THE RECALLED DAUGHTER CARD. TESLA CLAIMS A REFUND FOR THE DAUGHTER CARD MAY BE FORTHCOMING. NHTSA SHOULD EXPAND THE RECALL TO INCLUDE THE MCU AND TESLA SHOULD BE COMPELLED TO REFUND FOR REPLACED MCUS, LABOR, AND DIAGNOSTIC FEES.
Corrective Action:
TESLA HAS A DAUGHTERBOARD MEMORY CARD RECALL IN PLACE, AND THE DISPLAYS IN MY CARD KEPT GOING BLANK FOR LONG PERIODS WHICH IS INDICATIVE OF THE MEMORY FAULT. DURING THE RECALL REPLACEMENT PROCESS ON MY CAR (9 DEC 2020) TESLA RAN DIAGNOSTICS THAT SHOWED THAT THE MCU WAS DEFECTIVE, AND THAT DEFECT IMPACTED THE DAUGHTER CARD SO THAT BOTH THE MCU AND DAUGHTERBOARD NEEDED TO BE REPLACED. I WAS NOT GIVEN THE OPTION TO REPLACE THE DAUGHTER CARD WITHOUT ALSO REPLACING THE MCU. THE DAUGHTER CARD RECALL SHOULD HAVE INCLUDED AN MCU REPLACEMENT BECAUSE DEFECTS IN THE LATTER CORRUPT OPERATION OF THE FORMER. I WAS CHANGED FOR THE MCU REPLACEMENT, INCLUDING DIAGNOSTICS; THE NEW MCU INCLUDES A REPLACEMENT FOR THE DEFECTIVE DAUGHTER CARD, BUT I WAS NOT REFUNDED FOR THE RECALLED DAUGHTER CARD. TESLA CLAIMS A REFUND FOR THE DAUGHTER CARD MAY BE FORTHCOMING. NHTSA SHOULD EXPAND THE RECALL TO INCLUDE THE MCU AND TESLA SHOULD BE COMPELLED TO REFUND FOR REPLACED MCUS, LABOR, AND DIAGNOSTIC FEES.
Additional Notes:
TESLA HAS A DAUGHTERBOARD MEMORY CARD RECALL IN PLACE, AND THE DISPLAYS IN MY CARD KEPT GOING BLANK FOR LONG PERIODS WHICH IS INDICATIVE OF THE MEMORY FAULT. DURING THE RECALL REPLACEMENT PROCESS ON MY CAR (9 DEC 2020) TESLA RAN DIAGNOSTICS THAT SHOWED THAT THE MCU WAS DEFECTIVE, AND THAT DEFECT IMPACTED THE DAUGHTER CARD SO THAT BOTH THE MCU AND DAUGHTERBOARD NEEDED TO BE REPLACED. I WAS NOT GIVEN THE OPTION TO REPLACE THE DAUGHTER CARD WITHOUT ALSO REPLACING THE MCU. THE DAUGHTER CARD RECALL SHOULD HAVE INCLUDED AN MCU REPLACEMENT BECAUSE DEFECTS IN THE LATTER CORRUPT OPERATION OF THE FORMER. I WAS CHANGED FOR THE MCU REPLACEMENT, INCLUDING DIAGNOSTICS; THE NEW MCU INCLUDES A REPLACEMENT FOR THE DEFECTIVE DAUGHTER CARD, BUT I WAS NOT REFUNDED FOR THE RECALLED DAUGHTER CARD. TESLA CLAIMS A REFUND FOR THE DAUGHTER CARD MAY BE FORTHCOMING. NHTSA SHOULD EXPAND THE RECALL TO INCLUDE THE MCU AND TESLA SHOULD BE COMPELLED TO REFUND FOR REPLACED MCUS, LABOR, AND DIAGNOSTIC FEES.
Mfg Campaign: 11385312
Recall Date: Dec 28, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Corrective Action:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Additional Notes:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Mfg Campaign: 11385124
Recall Date: Dec 27, 2020
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Corrective Action:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Additional Notes:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Mfg Campaign: 11385124
Recall Date: Dec 27, 2020
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Corrective Action:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Additional Notes:
TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.
Mfg Campaign: 11385124
Recall Date: Dec 27, 2020
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Corrective Action:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Additional Notes:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Mfg Campaign: 11384969
Recall Date: Dec 26, 2020
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Corrective Action:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Additional Notes:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Mfg Campaign: 11384969
Recall Date: Dec 26, 2020
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Corrective Action:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Additional Notes:
PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.
Mfg Campaign: 11384969
Recall Date: Dec 26, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
DRIVER FRONT SUSPENSION FAILURE OCCURED WHILE IN REVERSE TO PARK AT TESLA SUPERCHARGER.
Corrective Action:
DRIVER FRONT SUSPENSION FAILURE OCCURED WHILE IN REVERSE TO PARK AT TESLA SUPERCHARGER.
Additional Notes:
DRIVER FRONT SUSPENSION FAILURE OCCURED WHILE IN REVERSE TO PARK AT TESLA SUPERCHARGER.
Mfg Campaign: 11384715
Recall Date: Dec 23, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Corrective Action:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Additional Notes:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Mfg Campaign: 11383462
Recall Date: Dec 15, 2020
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Corrective Action:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Additional Notes:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Mfg Campaign: 11383462
Recall Date: Dec 15, 2020
Tesla, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Corrective Action:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Additional Notes:
MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS
Mfg Campaign: 11383462
Recall Date: Dec 15, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PARKED MY CAR IN A REGULAR PARKING SPOT. AFTER 30 MINUTES, I RE-ENTER THE CAR AND WHEN I BACKED OUT, THE CAR HAD APPARENTLY LOWERED ITSELF ON THE CONCRETE PARKING BUMPER AND THE CAR DRAGGED THE CONCRETE BARRIER OUT AS WELL AND HEAVILY DAMAGED MY CAR'S FRONT ($6,600 WORTH OF REPAIRS). IMMEDIATELY DROVE TO TESLA SERVICE CENTER AND THEY ESTABLISHED THERE WERE NO PROBLEMS WITH THE SUSPENSION OR ANY OTHER PARTS. "WE ADVISE OUR CUSTOMERS NOT TO PARK OVER PARKING BUMPERS" I WAS TOLD BY THE TSC MANAGER. I FILED A COMPLAINT AND CLAIM FOR REIMBURSEMENT WITH TESLA BUT DID NOT RECEIVE A RESPONSE. A PARKED CAR SHOULD NOT MOVE. NOT FORWARD, NOT BACKWARD, NOT UP NOT DOWN.
Corrective Action:
PARKED MY CAR IN A REGULAR PARKING SPOT. AFTER 30 MINUTES, I RE-ENTER THE CAR AND WHEN I BACKED OUT, THE CAR HAD APPARENTLY LOWERED ITSELF ON THE CONCRETE PARKING BUMPER AND THE CAR DRAGGED THE CONCRETE BARRIER OUT AS WELL AND HEAVILY DAMAGED MY CAR'S FRONT ($6,600 WORTH OF REPAIRS). IMMEDIATELY DROVE TO TESLA SERVICE CENTER AND THEY ESTABLISHED THERE WERE NO PROBLEMS WITH THE SUSPENSION OR ANY OTHER PARTS. "WE ADVISE OUR CUSTOMERS NOT TO PARK OVER PARKING BUMPERS" I WAS TOLD BY THE TSC MANAGER. I FILED A COMPLAINT AND CLAIM FOR REIMBURSEMENT WITH TESLA BUT DID NOT RECEIVE A RESPONSE. A PARKED CAR SHOULD NOT MOVE. NOT FORWARD, NOT BACKWARD, NOT UP NOT DOWN.
Additional Notes:
PARKED MY CAR IN A REGULAR PARKING SPOT. AFTER 30 MINUTES, I RE-ENTER THE CAR AND WHEN I BACKED OUT, THE CAR HAD APPARENTLY LOWERED ITSELF ON THE CONCRETE PARKING BUMPER AND THE CAR DRAGGED THE CONCRETE BARRIER OUT AS WELL AND HEAVILY DAMAGED MY CAR'S FRONT ($6,600 WORTH OF REPAIRS). IMMEDIATELY DROVE TO TESLA SERVICE CENTER AND THEY ESTABLISHED THERE WERE NO PROBLEMS WITH THE SUSPENSION OR ANY OTHER PARTS. "WE ADVISE OUR CUSTOMERS NOT TO PARK OVER PARKING BUMPERS" I WAS TOLD BY THE TSC MANAGER. I FILED A COMPLAINT AND CLAIM FOR REIMBURSEMENT WITH TESLA BUT DID NOT RECEIVE A RESPONSE. A PARKED CAR SHOULD NOT MOVE. NOT FORWARD, NOT BACKWARD, NOT UP NOT DOWN.
Mfg Campaign: 11378546
Recall Date: Dec 8, 2020
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