Complaints & Recalls
Official Safety Recalls - Important!
37 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-17-008
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021, 2023 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-20-006
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Consumer Complaints
681 ComplaintsTesla, Inc.
Defect Description:
SEATS
Potential Consequences:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Corrective Action:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Additional Notes:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Mfg Campaign: 11588326
Recall Date: May 12, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Corrective Action:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Additional Notes:
An error 'Front passenger safety restraint system fault' came up that seems to be a very common issue with someone people paying $1500 to nothing to fix.
Mfg Campaign: 11588326
Recall Date: May 12, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I have had an Alert notification, and reading through online, it seems there might be a consistent issue. Alert Notification: RCM_a056 Front passenger safety restraint system fault
Corrective Action:
I have had an Alert notification, and reading through online, it seems there might be a consistent issue. Alert Notification: RCM_a056 Front passenger safety restraint system fault
Additional Notes:
I have had an Alert notification, and reading through online, it seems there might be a consistent issue. Alert Notification: RCM_a056 Front passenger safety restraint system fault
Mfg Campaign: 11587609
Recall Date: May 8, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
upper control arm is creaking, extremely common problem, we need to demand a recall
Corrective Action:
upper control arm is creaking, extremely common problem, we need to demand a recall
Additional Notes:
upper control arm is creaking, extremely common problem, we need to demand a recall
Mfg Campaign: 11587314
Recall Date: May 6, 2024
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
upper control arm is creaking, extremely common problem, we need to demand a recall
Corrective Action:
upper control arm is creaking, extremely common problem, we need to demand a recall
Additional Notes:
upper control arm is creaking, extremely common problem, we need to demand a recall
Mfg Campaign: 11587314
Recall Date: May 6, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
For the fourth time the seat sensor has failed in the driver seat. when the seat sensor fails the car no longer auto connects blue tooth media play from the phone but also no longer detects an occupant in the vehicle. this causes the vehicle to go in to park while driving at low speeds without a seat belt, i.e. moving the vehicle in the garage, and it also prevents the car from recognizing when the occupant has left the car and leaves it powered on the whole time. the first three times they repaired it under warranty and it has not failed for the fourth time in four years. I have asked if the sensor function can be deactivated and they said that it can not and needs to be continuously replaced. the service representative told me that the item is secured by adhesive and getting in to and out of the car can cause it to bend and kink which is what happened to mine - and he also said given the heat in Florida its understandable the adhesive wont stick.
Corrective Action:
For the fourth time the seat sensor has failed in the driver seat. when the seat sensor fails the car no longer auto connects blue tooth media play from the phone but also no longer detects an occupant in the vehicle. this causes the vehicle to go in to park while driving at low speeds without a seat belt, i.e. moving the vehicle in the garage, and it also prevents the car from recognizing when the occupant has left the car and leaves it powered on the whole time. the first three times they repaired it under warranty and it has not failed for the fourth time in four years. I have asked if the sensor function can be deactivated and they said that it can not and needs to be continuously replaced. the service representative told me that the item is secured by adhesive and getting in to and out of the car can cause it to bend and kink which is what happened to mine - and he also said given the heat in Florida its understandable the adhesive wont stick.
Additional Notes:
For the fourth time the seat sensor has failed in the driver seat. when the seat sensor fails the car no longer auto connects blue tooth media play from the phone but also no longer detects an occupant in the vehicle. this causes the vehicle to go in to park while driving at low speeds without a seat belt, i.e. moving the vehicle in the garage, and it also prevents the car from recognizing when the occupant has left the car and leaves it powered on the whole time. the first three times they repaired it under warranty and it has not failed for the fourth time in four years. I have asked if the sensor function can be deactivated and they said that it can not and needs to be continuously replaced. the service representative told me that the item is secured by adhesive and getting in to and out of the car can cause it to bend and kink which is what happened to mine - and he also said given the heat in Florida its understandable the adhesive wont stick.
Mfg Campaign: 11586923
Recall Date: May 4, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
At 04/12/2024 7:17pm EST the alert "Steering assist reduced. Steering may require increased effort" appeared while driving and remained for the duration of the drive. In the event log this was listed as "UI_a020 Steering assist reduced". The alert disappeared after the car was parked for a while and restarted. This alert also occurred multiple times earlier in the year (and mentioned when the car was brought in for an unrelated service issue) but I had not recorded the date and time so Tesla was not able to capture a log. It eeappeared on two occasions after 4/12, including once on 4/19/2024 at 6:47pm EST. In some, but not all instances, the steering wheel did require considerably more force to turn after the alert appeared. I scheduled a service request with Tesla on 4/13/2024 (for a service date of 4/24/2024) and received a repair estimate on 4/18/2024 with a remote diagnosis. The repair suggested was a steering rack replacement. I dropped off the car at the service center on 4/24 but because of a shipping delay on the part, the repair was completed Tuesday 4/30. I am attaching the initial estimate as well as the final invoice from Tesla.
Corrective Action:
At 04/12/2024 7:17pm EST the alert "Steering assist reduced. Steering may require increased effort" appeared while driving and remained for the duration of the drive. In the event log this was listed as "UI_a020 Steering assist reduced". The alert disappeared after the car was parked for a while and restarted. This alert also occurred multiple times earlier in the year (and mentioned when the car was brought in for an unrelated service issue) but I had not recorded the date and time so Tesla was not able to capture a log. It eeappeared on two occasions after 4/12, including once on 4/19/2024 at 6:47pm EST. In some, but not all instances, the steering wheel did require considerably more force to turn after the alert appeared. I scheduled a service request with Tesla on 4/13/2024 (for a service date of 4/24/2024) and received a repair estimate on 4/18/2024 with a remote diagnosis. The repair suggested was a steering rack replacement. I dropped off the car at the service center on 4/24 but because of a shipping delay on the part, the repair was completed Tuesday 4/30. I am attaching the initial estimate as well as the final invoice from Tesla.
Additional Notes:
At 04/12/2024 7:17pm EST the alert "Steering assist reduced. Steering may require increased effort" appeared while driving and remained for the duration of the drive. In the event log this was listed as "UI_a020 Steering assist reduced". The alert disappeared after the car was parked for a while and restarted. This alert also occurred multiple times earlier in the year (and mentioned when the car was brought in for an unrelated service issue) but I had not recorded the date and time so Tesla was not able to capture a log. It eeappeared on two occasions after 4/12, including once on 4/19/2024 at 6:47pm EST. In some, but not all instances, the steering wheel did require considerably more force to turn after the alert appeared. I scheduled a service request with Tesla on 4/13/2024 (for a service date of 4/24/2024) and received a repair estimate on 4/18/2024 with a remote diagnosis. The repair suggested was a steering rack replacement. I dropped off the car at the service center on 4/24 but because of a shipping delay on the part, the repair was completed Tuesday 4/30. I am attaching the initial estimate as well as the final invoice from Tesla.
Mfg Campaign: 11586249
Recall Date: May 1, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
I was burned on back and buttocks by Tesla car seat warmer
Corrective Action:
I was burned on back and buttocks by Tesla car seat warmer
Additional Notes:
I was burned on back and buttocks by Tesla car seat warmer
Mfg Campaign: 11585634
Recall Date: Apr 27, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
There is an issue with the front passenger restraint safety system. I got a warning that I need to replace the Occupant Classification System (OCS) of Front Passenger Seat due to faulty wiring.
Corrective Action:
There is an issue with the front passenger restraint safety system. I got a warning that I need to replace the Occupant Classification System (OCS) of Front Passenger Seat due to faulty wiring.
Additional Notes:
There is an issue with the front passenger restraint safety system. I got a warning that I need to replace the Occupant Classification System (OCS) of Front Passenger Seat due to faulty wiring.
Mfg Campaign: 11585531
Recall Date: Apr 26, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I am writing to express my concern regarding the recurring issue with the control arms and sway bar in the 2020 Tesla Model 3. It has come to my attention that Tesla acknowledges this issue, which manifests as creaking sounds during various driving conditions such as climbing into the car, traveling at low speeds, and navigating over speed bumps or uneven terrain. What's particularly troubling is that when I brought my car into them Tesla acknowledged that they are aware of the prevalence of this issue across many of their vehicles, yet they continue to charge consumers for repairs, even if their vehicle is not included in the recalled VINs. This policy unfairly burdens consumers who experience the same issue but are denied coverage under the recall. I urge the NHTSA to investigate this matter thoroughly to ensure consumer protection and fairness in addressing safety concerns in Tesla vehicles. It's essential that manufacturers uphold their responsibility to rectify known issues without imposing undue financial burdens on consumers.
Corrective Action:
I am writing to express my concern regarding the recurring issue with the control arms and sway bar in the 2020 Tesla Model 3. It has come to my attention that Tesla acknowledges this issue, which manifests as creaking sounds during various driving conditions such as climbing into the car, traveling at low speeds, and navigating over speed bumps or uneven terrain. What's particularly troubling is that when I brought my car into them Tesla acknowledged that they are aware of the prevalence of this issue across many of their vehicles, yet they continue to charge consumers for repairs, even if their vehicle is not included in the recalled VINs. This policy unfairly burdens consumers who experience the same issue but are denied coverage under the recall. I urge the NHTSA to investigate this matter thoroughly to ensure consumer protection and fairness in addressing safety concerns in Tesla vehicles. It's essential that manufacturers uphold their responsibility to rectify known issues without imposing undue financial burdens on consumers.
Additional Notes:
I am writing to express my concern regarding the recurring issue with the control arms and sway bar in the 2020 Tesla Model 3. It has come to my attention that Tesla acknowledges this issue, which manifests as creaking sounds during various driving conditions such as climbing into the car, traveling at low speeds, and navigating over speed bumps or uneven terrain. What's particularly troubling is that when I brought my car into them Tesla acknowledged that they are aware of the prevalence of this issue across many of their vehicles, yet they continue to charge consumers for repairs, even if their vehicle is not included in the recalled VINs. This policy unfairly burdens consumers who experience the same issue but are denied coverage under the recall. I urge the NHTSA to investigate this matter thoroughly to ensure consumer protection and fairness in addressing safety concerns in Tesla vehicles. It's essential that manufacturers uphold their responsibility to rectify known issues without imposing undue financial burdens on consumers.
Mfg Campaign: 11584266
Recall Date: Apr 20, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583196
Recall Date: Apr 15, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Potential Consequences:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The door handles on the chrome version of the Tesla Model 3 begin to delaminate after several years of use. They delaminate along the door handle seam which creates an extremely sharp edge that can cut fingers. I've had the rear handle on my own model 3 rear door cut my kids finger when they tried to get into the back seat. Because the car is technically out of warranty Tesla will not cover repair without significant cost. There is no warning sign or notification other than when you reach to pull the handle and the sharp chrome edge cuts you, the one door with this issue now has the handle partially protruding since the handle can no longer sit flush. There are several threads where similar chrome version model 3 owners have had the exact same issue occur with the exact same safety risks. Tesla has only repaired the ones that fell under factory warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583196
Recall Date: Apr 15, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Corrective Action:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Additional Notes:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Mfg Campaign: 11582532
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Corrective Action:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Additional Notes:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Mfg Campaign: 11582532
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Corrective Action:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Additional Notes:
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
Mfg Campaign: 11582532
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My vehicle is 4 years old. 3 weeks after the expiration of my original warranty, the front suspension now squeaks loudly when driving at low speeds. This issue matches the known manufacturing defect described in Tesla’s 2021 service bulletin, “Reseal Front Upper Control Arm Ball Joints.” We never received this bulletin from Tesla, and we were never given the option of resealing the joints. As a consequence, the ball joints have now failed and both upper control arms must be replaced, at a cost to me of $330. I asked if Tesla can waive these repair costs due to the bulletin and widespread manufacturing defect, but Tesla declined, stating: “Your vehicle is not listed as an affected VIN for this bulletin. In order for a repair bulletin to be covered under the vehicle warranty the condition has to be reported within the warranty period. Once no longer under warranty, it is not covered.” Even though my VIN was not included, clearly it should have been since the ball joints have failed. Also, if this is a known car defect, why should it matter when the problem starts to appear in order for Tesla to take full responsibility and fix it? They are shifting costs to consumers for their own, known, widespread manufacturing defects. Additionally, if I had been informed about the bulletin in 2021, resealing the joints at that time would have been easier & far cheaper than replacing both arms now. It’s my understanding that Senators Markey (MA) and Blumenthal (CT) expressed concern that this defect could be a safety risk, and urged Tesla to issue a voluntary recall, which Tesla declined. I hope NHTSA will consider investigating this manufacturing defect further. Thank you very much for your time. Vehicle is available for inspection. Yes, an independent service center confirmed this suspension problem. A Tesla repair service center will inspect the components on [XXX]. No, there were no warning lamps, messages or symptoms prior to failure. The failure began on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
My vehicle is 4 years old. 3 weeks after the expiration of my original warranty, the front suspension now squeaks loudly when driving at low speeds. This issue matches the known manufacturing defect described in Tesla’s 2021 service bulletin, “Reseal Front Upper Control Arm Ball Joints.” We never received this bulletin from Tesla, and we were never given the option of resealing the joints. As a consequence, the ball joints have now failed and both upper control arms must be replaced, at a cost to me of $330. I asked if Tesla can waive these repair costs due to the bulletin and widespread manufacturing defect, but Tesla declined, stating: “Your vehicle is not listed as an affected VIN for this bulletin. In order for a repair bulletin to be covered under the vehicle warranty the condition has to be reported within the warranty period. Once no longer under warranty, it is not covered.” Even though my VIN was not included, clearly it should have been since the ball joints have failed. Also, if this is a known car defect, why should it matter when the problem starts to appear in order for Tesla to take full responsibility and fix it? They are shifting costs to consumers for their own, known, widespread manufacturing defects. Additionally, if I had been informed about the bulletin in 2021, resealing the joints at that time would have been easier & far cheaper than replacing both arms now. It’s my understanding that Senators Markey (MA) and Blumenthal (CT) expressed concern that this defect could be a safety risk, and urged Tesla to issue a voluntary recall, which Tesla declined. I hope NHTSA will consider investigating this manufacturing defect further. Thank you very much for your time. Vehicle is available for inspection. Yes, an independent service center confirmed this suspension problem. A Tesla repair service center will inspect the components on [XXX]. No, there were no warning lamps, messages or symptoms prior to failure. The failure began on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
My vehicle is 4 years old. 3 weeks after the expiration of my original warranty, the front suspension now squeaks loudly when driving at low speeds. This issue matches the known manufacturing defect described in Tesla’s 2021 service bulletin, “Reseal Front Upper Control Arm Ball Joints.” We never received this bulletin from Tesla, and we were never given the option of resealing the joints. As a consequence, the ball joints have now failed and both upper control arms must be replaced, at a cost to me of $330. I asked if Tesla can waive these repair costs due to the bulletin and widespread manufacturing defect, but Tesla declined, stating: “Your vehicle is not listed as an affected VIN for this bulletin. In order for a repair bulletin to be covered under the vehicle warranty the condition has to be reported within the warranty period. Once no longer under warranty, it is not covered.” Even though my VIN was not included, clearly it should have been since the ball joints have failed. Also, if this is a known car defect, why should it matter when the problem starts to appear in order for Tesla to take full responsibility and fix it? They are shifting costs to consumers for their own, known, widespread manufacturing defects. Additionally, if I had been informed about the bulletin in 2021, resealing the joints at that time would have been easier & far cheaper than replacing both arms now. It’s my understanding that Senators Markey (MA) and Blumenthal (CT) expressed concern that this defect could be a safety risk, and urged Tesla to issue a voluntary recall, which Tesla declined. I hope NHTSA will consider investigating this manufacturing defect further. Thank you very much for your time. Vehicle is available for inspection. Yes, an independent service center confirmed this suspension problem. A Tesla repair service center will inspect the components on [XXX]. No, there were no warning lamps, messages or symptoms prior to failure. The failure began on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11582019
Recall Date: Apr 9, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Corrective Action:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Additional Notes:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Mfg Campaign: 11581449
Recall Date: Apr 5, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Corrective Action:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Additional Notes:
I took delivery of this Tesla Model 3 last month and have been using it often for my commute. Tesla’s “Traffic Aware Cruise Control” is dangerous and has put my life at risk multiple times now when driving on the highway at night. It slams on the brakes as if it is about to crash when nothing is ahead. It also slammed the brakes when passing a semi truck that was accelerating from being stopped on the shoulder. If anyone was behind me, they would have crashed into me. This “phantom braking” only happens at night. I would disable it immediately but it is not able to be disabled! This is the most frustrating part. I have a long commute on the interstate at night and really need cruise control, and now I am constantly worried when commuting that the car will slam the brakes. The fact that I can’t revert to an old fashioned cruise control with no sensors and no cameras is absurd and extremely dangerous. What component or system failed or malfunctioned, and is it available for inspection upon request? I don’t believe anything “failed”. I believe Tesla’s software is not ready for the real world and this “traffic aware cruise control” should be a beta feature that drivers can use at their own risk. How was your safety or the safety of others put at risk? Unexpected, random slamming of the brakes at highway specs on the interstate at night. In all situations that the “phantom braking” has happened, I would have been rear ended if someone was following behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, as there has been no crash yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings, no messages, nothing. Just sudden braking when using “traffic aware cruise control”.
Mfg Campaign: 11581449
Recall Date: Apr 5, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
Front passenger safety restraint system fault
Corrective Action:
Front passenger safety restraint system fault
Additional Notes:
Front passenger safety restraint system fault
Mfg Campaign: 11580354
Recall Date: Apr 1, 2024
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A crack appeared on the interior of the windshield, with no marks of any exterior impact and no external crack or other mark on either surface of the windshield. The crack originated directly from the windshield positioned camera/rear view mirror.
Corrective Action:
A crack appeared on the interior of the windshield, with no marks of any exterior impact and no external crack or other mark on either surface of the windshield. The crack originated directly from the windshield positioned camera/rear view mirror.
Additional Notes:
A crack appeared on the interior of the windshield, with no marks of any exterior impact and no external crack or other mark on either surface of the windshield. The crack originated directly from the windshield positioned camera/rear view mirror.
Mfg Campaign: 11580472
Recall Date: Apr 1, 2024
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