Complaints & Recalls
Official Safety Recalls - Important!
31 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-31-001
Recall Date: Mar 31, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-17-008
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Consumer Complaints
1.5K ComplaintsTesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Corrective Action:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Additional Notes:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Mfg Campaign: 11449954
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Corrective Action:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Additional Notes:
The side repeater cameras become very hazy with a pink shade at nights and the camera view when the turn signal is turned on displays this. This is quite dangerous if we rely on camera view for blink spot checks at nights.
Mfg Campaign: 11449954
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Corrective Action:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Additional Notes:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Mfg Campaign: 11449444
Recall Date: Jan 30, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Corrective Action:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Additional Notes:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Mfg Campaign: 11449444
Recall Date: Jan 30, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Corrective Action:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Additional Notes:
Tesla has upgraded the visual interface of the Model 3 to version 11 of their software. My vehicle is now running version 2021.44.30.7. The new interface hides critical functions of the vehicle required for safe operation of the vehicle, such as windscreen wipers, front and rear window defoggers behind the multiple menus of the user interface meaning unfamiliar drivers are unable to safely operate the vehicle. Previously these items were on the bottom status bar of the display. Telsa have placed entertainment options as the priority for the display versus safety options. Charging rates and associated energy safety options are similary hidden behind multiple menus or require the charge port to be opened to access functionality. The user interface of the vehicle is now more like a smartphone with attention to entertainment versus attention to safety. Critical controls need to be permanently on display on the top or bottom of the display so unfamilar drivers can readily access functionality for safe vehicle operation in all weather conditions. My wife, who drove the vehicle using the previous interface with controls clearly displayed on the bottom bar of the display, now feels completely unsafe in the vehicle, as multiple clicks through menus on the display are required to activate devices versus the single click on a function in the previous version. She now has to concentrate on the menu and divert her attention from the road to the display to active a function such as window defogging or wipers, presenting a serious hazardous situation for her and other road users. NHTSA and Tesla need to address the now unsafe condition of Tesla vehicles running this new user interface. Tesla in Europe has been subject to safety sanctions by government agencies for concealing critical vehicle functions including these.
Mfg Campaign: 11449444
Recall Date: Jan 30, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Corrective Action:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Additional Notes:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Mfg Campaign: 11448570
Recall Date: Jan 24, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Corrective Action:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Additional Notes:
The Dec 2021 software update changed the touchscreen drastically making it dangerous to use while driving. More time must be spent taking one's eyes off the road to find the icons, and more icons must be touched to control the component (e.g., turning on the defogger). I worry there will be an accident. Tesla customer service has been unresponsive. The chatbot told me to watch videos (which I did and which were unhelpful). No person has responded to my complaints and queries about how to revert the touchscreen to the previous version.
Mfg Campaign: 11448570
Recall Date: Jan 24, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Corrective Action:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Additional Notes:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Mfg Campaign: 11448389
Recall Date: Jan 21, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Corrective Action:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Additional Notes:
Car rear ended, brakes froze after reacting to a car in front of me. Behavior unexpected and Tesla should not have frozen break maybe Abs kicked in
Mfg Campaign: 11448389
Recall Date: Jan 21, 2022
Tesla, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Corrective Action:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Additional Notes:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Mfg Campaign: 11447975
Recall Date: Jan 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Corrective Action:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Additional Notes:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Mfg Campaign: 11447975
Recall Date: Jan 18, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Corrective Action:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Additional Notes:
When driving with the driver assist Auto Pilot active it's possible to disengage Auto Pilot but Traffic Aware Cruise Control (TACC) remains active. When Auto Pilot is active the auto pilot system has control of the car including navigation, maintaining the lane, and speed. Speed can be set by the car or driver. In some cases disengaging auto pilot disables TACC , in other cased TACC remains active. A driver may be caught off-guard when the car continues forward at the set speed after disengaging auto pilot. This difference in behavior can surprise a driver and that puts every other driver in the area at risk. Ways to disengage Auto Pilot : 1) Press up on the right-side stalk (also used to engage TACC & Auto Pilot) on the steering column behind the steering wheel. When pressing up on the stalk Auto Pilot and TACC are both disabled. 2) Step on the brake pedal. Pressing the brake pedal disables both Auto Pilot and TACC. 3) Turn the steering wheel, for example to avoid a road hazard or a vehicle in the car's path. Turning the steering wheel only disables Auto Pilot functions, TACC remains active. The car continues to move forward at the speed Auto Pilot was using. The three disengagement methods have similar, but different outcomes. The result is a driver by moving the steering wheel can disengage Auto Pilot while cruise control remains active. This problem is compounded when considering Tesla's forward collision warning and avoidance has issues with stationary vehicles like those stopped at off ramp traffic lights or in traffic jams (this will be covered in another report). Since cruise control remains active when Auto Pilot is disengaged by turning the steering wheel is as designed there are no warnings or alerts. Several time I've had to swerve or slam the brakes to avoid contact with other cars and trucks after taking control with the steering wheel while Auto Pilot was active. This happened several times, date listed in Additional Details is near first time.
Mfg Campaign: 11447975
Recall Date: Jan 18, 2022
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Corrective Action:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Additional Notes:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Mfg Campaign: 11447588
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Corrective Action:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Additional Notes:
I own a 2018 Tesla Model 3. On December 1st, 2021 I heard a clunk in the front left wheel area while backing up. I stopped and found a 3 inch long 1/2 inch diameter bolt on the ground. I had my vehicle towed to the Tesla service center. They claimed that this was not associated to the recall for similar failure on 2019 and 2020 vehicles, but they extended the warranty and replaced the entire front end suspension system. Specifically, they claimed that this is not a safety issue, but they did me a "favor" by servicing this under warranty. The repair was exactly the same as the recall on the 2019 and 2020 Tesla model 3 cars. Then on January 14, 2022 I was driving over a very low speed bump and the entire right front end dropped. After inspection, it was visible that the same bolt that had dropped out of the left front tie rod had dropped out of the right front tie rod, but this time more catastrophically. Luckily, I was in a parking lot and driving slowly, but if I had hit a pothole on the highway 5 minutes earlier, it almost certainly would have cost me my life or severe injury. The tow truck driver noted that the bolt was only screwed in for less than 1/2 inch and there was no locktite on the bolt. I had the vehicle towed to the closest Tesla service center. I gave them the dropped bolt. I have not yet heard the resolution from Tesla. My biggest fear is that this is also a systemic issue on the 2018 Tesla Model 3 and it is not being addressed by Tesla. At this point in time, I am in fear of driving my vehicle whether they repair it successfully or not. Please advise me on how to protect myself on this issue. I am afraid that the repair technicians do not properly know how to repair this "clear" safety issue.
Mfg Campaign: 11447588
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
There was a seatbelt failure warning that came out on the screen. For obvious reasons, this ranks pretty high for safety concerns. I scheduled a service for it and was charged because apparently my car is out of warranty. Considering this is a manufacturer failure and not a wear and tear issue, a reasonable person would not lay cause on the owner but rather a quality issue, or the lack of it. I did a little research and found out that this is not an isolated case but rather an ongoing issue with other owners as well. A few instances would indicate an isolated issue but multiple occasions would suggest a systemic failure. Please consider reviewing the matter and resolve appropriately. If it is not Tesla’s responsibility so be it, just have it reviewed because so many other lives may be in danger without accountability. Thank you.
Corrective Action:
There was a seatbelt failure warning that came out on the screen. For obvious reasons, this ranks pretty high for safety concerns. I scheduled a service for it and was charged because apparently my car is out of warranty. Considering this is a manufacturer failure and not a wear and tear issue, a reasonable person would not lay cause on the owner but rather a quality issue, or the lack of it. I did a little research and found out that this is not an isolated case but rather an ongoing issue with other owners as well. A few instances would indicate an isolated issue but multiple occasions would suggest a systemic failure. Please consider reviewing the matter and resolve appropriately. If it is not Tesla’s responsibility so be it, just have it reviewed because so many other lives may be in danger without accountability. Thank you.
Additional Notes:
There was a seatbelt failure warning that came out on the screen. For obvious reasons, this ranks pretty high for safety concerns. I scheduled a service for it and was charged because apparently my car is out of warranty. Considering this is a manufacturer failure and not a wear and tear issue, a reasonable person would not lay cause on the owner but rather a quality issue, or the lack of it. I did a little research and found out that this is not an isolated case but rather an ongoing issue with other owners as well. A few instances would indicate an isolated issue but multiple occasions would suggest a systemic failure. Please consider reviewing the matter and resolve appropriately. If it is not Tesla’s responsibility so be it, just have it reviewed because so many other lives may be in danger without accountability. Thank you.
Mfg Campaign: 11447603
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Corrective Action:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Additional Notes:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Mfg Campaign: 11447620
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Corrective Action:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Additional Notes:
The latest update of the software (V11) has moved functions that were previously accessible on the main screen to a sub-screen requiring 3 touches compared to 1 before. These functions include the windshield defogger, rear defroster, and the seat heaters. This requires having to look and interact with the screen much longer than before, impacting safety. Prior software (V10) had buttons on the screen emulating those of other cars. These required 1 touch to.enable/disable the function. It now requires 3 touches: 1 to pull up the sub-panel, 1 to enable/disable, and 1 to dismiss the sub-panel. Also, the prior software allowed you to see the status of these functions on the screen. Now you have to touch the screen to pull up the sub-panel and touch again to dismiss.
Mfg Campaign: 11447620
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Corrective Action:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Additional Notes:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Mfg Campaign: 11447637
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Corrective Action:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Additional Notes:
Recent Tesla software versions have hidden vital safety controls (front and rear window defrost) in sub-menus on screen where previously they were always present on the screen bottom row. Furthermore, frequently used controls (seat heaters) have been moved to sub-menus while they were previously on the main screen. Both of these above changes pose a distracted driving hazard. I have not personally installed these updates, but according to Tesla documentation this means I am no longer covered by vehicle warranty. This presents an unfair choice to owners: maintain vehicle warranty or allow Tesla to modify the vehicle in undesirable and fundamentally unsafe ways.
Mfg Campaign: 11447637
Recall Date: Jan 15, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla released Software Version 11 in late December which removed several key functions from being persistent on the main screen (“one tap” access) and buried them in sub menus which makes them dangerous to access when driving.
Corrective Action:
Tesla released Software Version 11 in late December which removed several key functions from being persistent on the main screen (“one tap” access) and buried them in sub menus which makes them dangerous to access when driving.
Additional Notes:
Tesla released Software Version 11 in late December which removed several key functions from being persistent on the main screen (“one tap” access) and buried them in sub menus which makes them dangerous to access when driving.
Mfg Campaign: 11447436
Recall Date: Jan 14, 2022
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